WWT Webinar - The Role of Adoption Services in Tech Deployments
-
Upload
world-wide-technology -
Category
Technology
-
view
1.324 -
download
1
Transcript of WWT Webinar - The Role of Adoption Services in Tech Deployments
![Page 1: WWT Webinar - The Role of Adoption Services in Tech Deployments](https://reader035.fdocuments.in/reader035/viewer/2022070520/58f0b1131a28ab25248b4667/html5/thumbnails/1.jpg)
Copyright © 2015 World Wide Technology, Inc. All rights reserved.
If You Build It, Will They Come?THE ROLE OF ADOPTION IN TECHNOLOGY DEPLOYMENTS
Sean McDonald
Joe Berger
Adoption Services Lead
Collaboration Business Development Manager
![Page 2: WWT Webinar - The Role of Adoption Services in Tech Deployments](https://reader035.fdocuments.in/reader035/viewer/2022070520/58f0b1131a28ab25248b4667/html5/thumbnails/2.jpg)
AGENDA
Challenges relative to technology adoption
CASE STUDY: major university adapts to new ways of learning
WWT’s approach to customer adoption
Outcomes and benefits of successful product adoption
Q&A
![Page 3: WWT Webinar - The Role of Adoption Services in Tech Deployments](https://reader035.fdocuments.in/reader035/viewer/2022070520/58f0b1131a28ab25248b4667/html5/thumbnails/3.jpg)
6 Months Later
Look Familiar?
![Page 4: WWT Webinar - The Role of Adoption Services in Tech Deployments](https://reader035.fdocuments.in/reader035/viewer/2022070520/58f0b1131a28ab25248b4667/html5/thumbnails/4.jpg)
Technology purchases underutilized
50%Available licensing goes
unused
75%UP TO
Utilization of Video when available
18%
Industry Trends
![Page 5: WWT Webinar - The Role of Adoption Services in Tech Deployments](https://reader035.fdocuments.in/reader035/viewer/2022070520/58f0b1131a28ab25248b4667/html5/thumbnails/5.jpg)
The Challenge of End-User IT
“Regrettably, sometimes IT leadership takes the ‘build it and they will come’ approach, driving the design and deployment of an extensive collaboration architecture without the right partnership with the lines of business.”
Frances Harpst, GE & Cisco Change Management Exec
![Page 6: WWT Webinar - The Role of Adoption Services in Tech Deployments](https://reader035.fdocuments.in/reader035/viewer/2022070520/58f0b1131a28ab25248b4667/html5/thumbnails/6.jpg)
“There’s nothing wrong with the old way”
“I’m afraid I’ll break it”
“Eric used to help us with that, but he’s gone now”
“It’s just another thing for me to
learn!”
“Oh yeah, I’ve seen that icon …never clicked on it”
“We have that, but no one knows how to use it”
“You need an advanced degree just to operate that
thing”
“Wait …we have that
capability?”“How do you even turn it on?”
“We call that the world’s most expensive coat rack”
![Page 7: WWT Webinar - The Role of Adoption Services in Tech Deployments](https://reader035.fdocuments.in/reader035/viewer/2022070520/58f0b1131a28ab25248b4667/html5/thumbnails/7.jpg)
Barriers to Change
Lack of Training
Why Change?
First Encounter Failure
Use Case Not Understood
Fear of the Unknown
![Page 8: WWT Webinar - The Role of Adoption Services in Tech Deployments](https://reader035.fdocuments.in/reader035/viewer/2022070520/58f0b1131a28ab25248b4667/html5/thumbnails/8.jpg)
AGENDA
Challenges relative to technology adoption
CASE STUDY: major university adapts to new ways of learning
WWT’s approach to customer adoption
Outcomes and benefits of successful product adoption
Q&A
![Page 9: WWT Webinar - The Role of Adoption Services in Tech Deployments](https://reader035.fdocuments.in/reader035/viewer/2022070520/58f0b1131a28ab25248b4667/html5/thumbnails/9.jpg)
Major State UniversityCASE STUDY
Distributed student population | Departmental IT decisions | No collaboration strategy
![Page 10: WWT Webinar - The Role of Adoption Services in Tech Deployments](https://reader035.fdocuments.in/reader035/viewer/2022070520/58f0b1131a28ab25248b4667/html5/thumbnails/10.jpg)
Major State University | CHALLENGESCASE STUDY
Competition from online and non-traditional universities
Increasing international and distance education applicants
Many different web conferencing and IM applications
Students frustrated with spending time learning new applications rather than course materials
Educators unable to have open office hours with virtual students
IT left to deal with a mess caused by a lack of a centralized strategy
![Page 11: WWT Webinar - The Role of Adoption Services in Tech Deployments](https://reader035.fdocuments.in/reader035/viewer/2022070520/58f0b1131a28ab25248b4667/html5/thumbnails/11.jpg)
Major State University | ACTIONSCASE STUDY
Surveyed students and faculty
Held a workshop with IT and faculty
Built a proof of concept in our lab to test solutions
Enabled a pilot group to test, then tweak the build
Standardized and implemented solution
Created faculty training and communication plan
Rolled out services to professors and departmental staff
![Page 12: WWT Webinar - The Role of Adoption Services in Tech Deployments](https://reader035.fdocuments.in/reader035/viewer/2022070520/58f0b1131a28ab25248b4667/html5/thumbnails/12.jpg)
Major State University | RESULTSCASE STUDY
![Page 13: WWT Webinar - The Role of Adoption Services in Tech Deployments](https://reader035.fdocuments.in/reader035/viewer/2022070520/58f0b1131a28ab25248b4667/html5/thumbnails/13.jpg)
AGENDA
Challenges relative to technology adoption
CASE STUDY: major university adapts to new ways of learning
WWT’s approach to customer adoption
Outcomes and benefits of successful product adoption
Q&A
![Page 14: WWT Webinar - The Role of Adoption Services in Tech Deployments](https://reader035.fdocuments.in/reader035/viewer/2022070520/58f0b1131a28ab25248b4667/html5/thumbnails/14.jpg)
Q: How Can WWT Overcome These Barriers?A: Adoption Services
Custom projects built to ensure deployed solutions are utilized
![Page 15: WWT Webinar - The Role of Adoption Services in Tech Deployments](https://reader035.fdocuments.in/reader035/viewer/2022070520/58f0b1131a28ab25248b4667/html5/thumbnails/15.jpg)
Adoption Services Methodology
Review System Data
End User Survey
Analyze On GoingTrainCommunicateGoals and Vision
Develop Internal Communications
Custom Documentation
Classroom & Virtual Adoption Sessions
Train the Trainer
Measure Gains & Benchmark
Plan Future Engagements
Identify Stakeholders
Scope Business
Drivers
Advise Engage Optimize
![Page 16: WWT Webinar - The Role of Adoption Services in Tech Deployments](https://reader035.fdocuments.in/reader035/viewer/2022070520/58f0b1131a28ab25248b4667/html5/thumbnails/16.jpg)
ADVISE
ENGAGE
OPTIMIZE
PILOT ENGAGEMENT
~90-120 Days * 50-100 users * Single Use CaseGROWTH & SCALE
NEW Departments * NEW Geographies * NEW Use Cases
ONGOING
Transformational Change Day One
Phases of Adoption Services
![Page 17: WWT Webinar - The Role of Adoption Services in Tech Deployments](https://reader035.fdocuments.in/reader035/viewer/2022070520/58f0b1131a28ab25248b4667/html5/thumbnails/17.jpg)
Sample Report & Analytics
Custom reporting shows the increased utilization and positive feedback from the user base along with suggested next steps….
…and results that can be shared with stakeholders to help steer future technology strategies.
![Page 18: WWT Webinar - The Role of Adoption Services in Tech Deployments](https://reader035.fdocuments.in/reader035/viewer/2022070520/58f0b1131a28ab25248b4667/html5/thumbnails/18.jpg)
AGENDA
Challenges relative to technology adoption
CASE STUDY: major university adapts to new ways of learning
WWT’s approach to customer adoption
Outcomes and benefits of successful product adoption
Q&A
![Page 19: WWT Webinar - The Role of Adoption Services in Tech Deployments](https://reader035.fdocuments.in/reader035/viewer/2022070520/58f0b1131a28ab25248b4667/html5/thumbnails/19.jpg)
Benefits to Your Organization
CxO sees a realized ROI & a renewed culture of collaboration resulting in higher productivity and reduced travel costs
IT & Telco are better connected to the LOB and commended for their decision to deploy
End Users feel confident using and empowered by the solution
Management have a highly collaborative workplace and a distributed talent pool to hire from
![Page 20: WWT Webinar - The Role of Adoption Services in Tech Deployments](https://reader035.fdocuments.in/reader035/viewer/2022070520/58f0b1131a28ab25248b4667/html5/thumbnails/20.jpg)
Voice Licenses Jabber WebEx CMR
EXAMPLE ELA License Owned License Used
Maximized InvestmentEnterprise Agreement Adoption
![Page 21: WWT Webinar - The Role of Adoption Services in Tech Deployments](https://reader035.fdocuments.in/reader035/viewer/2022070520/58f0b1131a28ab25248b4667/html5/thumbnails/21.jpg)
Financial Impact
ELA’s Offer Licensing
Consolidation & Savings
ROI Is Greater When All Products
& Features Are Utilized
![Page 22: WWT Webinar - The Role of Adoption Services in Tech Deployments](https://reader035.fdocuments.in/reader035/viewer/2022070520/58f0b1131a28ab25248b4667/html5/thumbnails/22.jpg)
AGENDA
Challenges relative to technology adoption
CASE STUDY: major university adapts to new ways of learning
WWT’s approach to customer adoption
Outcomes and benefits of successful product adoption
Q&A