Writing Engineering Abstracts(48)

8/7/2019 Writing Engineering Abstracts(48)

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Writing Engineering Abstracts(48)

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(1 of 3) (+) End-user satisfaction increasinglyrepresents the focal point of successfully implementing an informationsystem. Incapable of fulfilling user requirements independently,information systems require individuals to fully exploit their expertisebefore yielding organizational benefits. Factors influencing usersatisfaction with information systems have received considerable

interest. Several studies have attributed information system failures topsychological and organizational issues, rather than technological ones.

Among the various theoretical perspectives adopted to explore thisphenomenon include the technology acceptance model, theory ofplanned behavior, and information system success model. However, incontrast with previous findings, Au et al. (2008) found that expectationsregarding information system performance are not significantly relatedto user satisfaction. Additionally, Iivari (2005) found that quality of theend user perceived information only slightly impacts system usage.Despite the considerable amount of scholarly research on end-usersatisfaction in recent decades, available evidence contradicts theexpected relationships. Still, the role of self-efficacy in the context ofinformation system usage has seldom been addressed.


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(2 of 3) Therefore, this study elucidates the role of self-efficacy withrespect to how end-user satisfaction, its antecedents, andconsequences are related. The perceptual data for this study aregathered via a self-administered questionnaire. Measurement andstructural models are then estimated using Partial Least Squares (PLS).

Next, the measurement model in PLS is evaluated in terms of internalconsistency, convergent validity, and discriminate validity. Ultimately,validity of the structural model and hypotheses were be verified byexamining the path coefficients. Analytical resultsindicate that end-user self-efficacy significantly impacts how end-usersatisfaction, its antecedents, and consequences are related. While

shedding light on end-user satisfaction research, results of this studysignificantly contribute to theoretical developments related to end-usersatisfaction by identifying the underlying factors that affect end-usersatisfaction, and their relative impacts.


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(3 of 3)Our results further demonstrate thatlow self-efficacy, if not managed, lowers individualproductivity. Managers can thus motivate a high self-efficacy end-user to be the mentor of low self-efficacy end

user. Furthermore, as a highly effective means ofincreasing self-efficacy, computer training can allowmanagers to increase end-user sel f-eff icacy byimplementing training programs.


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(1 of 2) (+) Most metropolitan taxi servicesnot only complement public transportation, but also function as avital part of urban travel. The Ministry of Transportation (MOT) ofthe Republic of China cites individual taxis, cooperativeassociations, and taxi trades as the three business models in the

Taiwan taxi industry. Despite a recent focus on factors that mayinfluence whether passengers take a taxicab, exactly how thetaxi business model affects passenger behavioral intentionremains unclear. Therefore, this study investigates exactlyhow taxi business models and the behavioral intention ofpassengers are related, as well as the mediatory effects of

passengers perceived risk elaborated. A research designsample is drawn from MBA, EMBA, and IEMBA students.Behavioral intention and perceived risk among passengers arethen evaluated using existing scales. Next, a factorial design isimplemented based on research data accumulated. Additionally,accumulated data are analyzed using ANOVA of the multivariate

technique.


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(2 of 2)Analysis results indicate that passengerstend to view a GPS-based taxi fleet the safest among otherbusiness models, because passengers perceive a GPS-based taxi fleet as most concerned with ensuring theirphysical safety. As for managerial implications of this study,

among the variables that senior management canincorporate to foster a sense of security among passengersinclude using the corporate web site to promote theconcern for safety and security, specifying the safety,service quality, and comfort in a taxicab, and training taxi

drivers to convey the company's vision and mission to thepassengers. Importantly, this studyprovides a valuable reference for managers concerned witha comprehensive view of what risks are involved, as well astheir likely consequences.


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Further details can be found at

http://www.chineseowl.idv.tw
http://www.chineseowl.idv.tw/http://www.chineseowl.idv.tw/

Writing Engineering Abstracts(48)

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