RPL in Workplace Learning International Update

WPLAR Conference“Reframing Manitoba's Workforce:

Uncovering Hidden Skills”

December 2, 2010

E-learning resources & services

Learning community support

Consulting

Learning AgentsAccelerated learning systems

Business drivers for change• Global competition: products and services

– Flat world, rapid innovation, continuous improvement (“lean thinking”)

• Human capital needs– Skills shortages

• Demographic shift, technological change, soft skills deficits– Workforce adjustment (up and down)– Succession: finding future leaders

• Changing Technology and the Internet– Internal software tools and business methods– Web 1.5: the Google effect– Web 2.0: social software

Image is creative commons GISuser.com

Key questions• Where do I find good people?• How can I retain good people?• How can I develop our people to become

happy, productive employees?• How can I build effective teams, and an

effective company as a whole?• Where do I find future leaders? How do I

prepare them?

Soft skills deficits

Source: CIPD 2010

Leadership development needs

Workforce.com

The workplace learning paradox

Jay Crosshttp://www.leader-values.com/Content/detail.asp?ContentDetailID=135

The power of informal learning

Changing models of learning

Bersin & Associates © July 2009 Bersin03 p4

Changing models of learning

http://www.jarche.com/2010/11/from-learning-to-working-technologies/

Undesirable metrics & examples

• Cost of a bad hire• Cost of losing a good hire

– Before and after…

• Waste in training and development• Estimated untapped human capital• Examples of poor succession

How to intervene?A decision tree

http://www.jarche.com/2010/04/instructional-or-formal-whatever/

How to intervene?More technology creeping in

http://www.jarche.com/2010/04/instructional-or-formal-whatever/

Performance Management SystemsTalent Management Systems

HRIS/payroll

eRecruitment tools•(Resume proc., ATS)•(Onboarding tools)

How to intervene?An integrative technology

http://www.jarche.com/2010/04/instructional-or-formal-whatever/

Performance Management SystemsTalent Management Systems

HRIS/payroll

eRecruitment tools•(Resume proc., ATS)•(Onboarding tools) eP

ortfo

lio

Process overview

Sourcing - just use Google?

Sourcing on a BudgetGlenn Gutmacher 2007 Arbita02

Applications to mine the Internet

Arbita01 p2

Orientation/onboarding

emeraldsoftwaregroup.com

Retention

HRTalentPro01 p9

Performance management• Set career and learning goals aligned with

needs of job, company• Analyze current competencies vs. learning

needs, identify gaps, opportunities• Develop learning strategies to close gaps &

meet goals• Track progress to goals• Set new goals

Talent management, succession planning• Identify high potential employees early• Develop individualized strategies for retention

and development• Track individual progress through learning and

career advancement, fill their leadership learning gaps

• Aggregate the stream of future leaders in dashboard views for strategic management

Case study

The New Face of Talent Management (ASTD 2009)ASTD01 p7

Human Capital Management A competitive marketplace

Human Capital Management …but consolidating

Workplace RPLWhat is Recognition of Prior Learning?

• A workforce development strategy based on:– authentic and transparent assessment– documentation of relevant skills and knowledge,

regardless of where they were acquired.• RPL can help:

– Capture and recognize verified skills and knowledge– Document skills & competencies required in the

workplace– Provide practical assessments

• through demonstrations, interviews, work samples, portfolios and formal testing.

– Document evidence of skills & learning: • to assist workers in finding and keeping employment• transition through their workplaces and to other jobs

wplar.ca

Employee development by RPL (Australia)

MMAL RPL Process

MMALemployee

perspective

Yes I’m interestedIn RPL

RPL Coaches, Mentors &

TAFE SA Staff

Book into schedulefor initial profiling

1 hr profiling discussionwith RPL advisor

Reports: CompetencyOverview matching

Qualifications evidencefor specific qualifications

Contracted byAssessor & prepare

for validation

Support fromRPL advocate

Validation appointment

(2-4 hours)

Developmentneeds identified

Letter of confirmation of

awards/unit attained issued

2-3 days. Statement of Attainment

and Qualifications issued in due

course.

Initial ProfessionalDevelopment on model

& Skillsbook Tool (0.5 day)

Buddying with lead RPL Facilitator

to understand process& tool (0.5 day each)

10-15 mins Competency Conversation.45-50mins Skillsbook profile &evidence identification (1 hr)

Individual Reports Competency Conversation

record evidence identification

Validation appointment

(2-4 hours)

Gap training undertaken

Wendy Perry & Associates Pty Ltd. 2008

WPAA01

ROI of workplace RPL Productivity Tool (Excel)

35:1

10:1n=246

ePortfolio: key tool for RPLePortfolios and resumes

(Courtesy FuturEd)

ePortfolio: product and processA system to manage informal learning

• Assessment of/for learning

• Reflection, self-assessment

• Transferring skills, making transitions

• Coaching, collaborative learning

• Learning plans

• Knowledge Management

FuturEd 2004

The “e” factorAdvantages and opportunities• Information Management

– Collecting, archiving, making different versions• Measureability

– Frameworks, rubrics, summative tracking• Interoperability

– Communication with other ICT systems via APIs, open standards• Sharing

– “One to many”, digital copies, links to specific pages• Multimedia

– Video, audio, digital images, online presentations…and scanned docs

• Internet skills– Online research: documents, networks, Internet literacy

• Collaboration– Easy to add comments, edit, mentor, coach

• Personal Learning Environment– Integrated learning environment, professional network, digital identity

ePortfolio: Human Capital tool For individual & employer

http://www.jiscinfonet.ac.uk/infokits/e-portfolios

ePortfolio examples• Theo Ramsey – Technical sergeant > manager

– http://www.youtube.com/watch?v=oT1XYjZcmck

• Michael Woolley – Industrial mechanic– http://michaelwoolley.efoliomn.com/presentation

• Michal Kopera – Engineering PhD– http://www2.warwick.ac.uk/fac/sci/eng/pg/students/esrgae

• Kevin Fisher – Accountant– https://www.innovatecv.com/cv/share/24/do-not-reply@innovatecv.com

• Sarah Stewart – Nurse/educator– http://sarahstewart-eportfolio.wikispaces.com/Competencies

• Ted Johnson - Senior VP/Chief Marketing Officer– http://tedjohnson.efoliomn.com/Home

• Mark Farand – Executive Director– http://www.youtube.com/watch?v=b3ox9FR2iFk

See more at: http://bit.ly/ePortfolio_examples

RPL and ePortfolio around the worldUK: NVQ, WBL, PDP, CPD...

National, regional initiatives Careers Wales Online

http://www.careerswales.com

Competency Atlas http://www.competentieatlas.nl/

percolab CAPLA Nov 2009

National, regional initiatives The Netherlands

EuropeEuroportfolio, Europass CV, Language Passport

United StateseFolio Minnesota, Pennsylvania, “World”

CanadaEmployability Skills 2000+, Essential Skills

Web 2.0, social software“Publish yourself”

LinkedIn Example

Talent acquisition & Web 2.0

Bersin04 p8

Learning Forum London 2010European Institute for E-learning (EIfEL)

http://www.epforum.eu/http://bit.ly/LFL2010proceedings

General impressionsTechnology

• Open Source– Mahara/Moodle/Sakai/Drupal/WordPress

• Open Standards– Leap2A, Europass, HR-XML, XCRI

• Web 2.0, social software– YouTube, Twitter, Delicious

• Mashups and “combo platters”– Mahoodle, Gahoodle,

• Mobile applications– ALPS, others

General impressionsEmployability and workplace

• School to work– University of Newcastle, Australia

• Accrediting workplace learning– European Initiative for the Promotion of Informal

Learning (EIPIL)

• Professional accreditation– Health professions

• Workforce Adjustment, regional strategies– Limburg Province, The Netherlands

• Adult employability– Career Portfolio Manitoba

Internet of SubjectsPAOGA

ePortfolios for Health Increasing uptake

• Continuing Professional Development (CPD)• Revalidation• Pharmacy, Dentistry, Medicine, Nursing...• SkilSure in Ontario

– 6 regulated health bodies

• Royal College of Surgeons in Ireland• Royal College of Surgeons of England

Royal College of Surgeons of IrelandDetail

ePortfolios for Health Reflection on action

EuropeEIPIL-PAN, ALPS

AustraliaFlexible Learning Framework

www.flexiblelearning.net.au/content/e-portfolios

http://epcop.net.au

Gen Y vs. Gen X & Boomers

A plethora of ePortfolios…

Open Source/Web 2.0 growing…

The “Mahoodle” ecosystem

Export artefacts(learning products)

Blended learning•Synch/asynch, in class/online•Exposition•Assess for comprehension •Build knowledge

Collect, Select, Reflect…Artefacts, commentary, dialogueNetworks

Peers, mentors

Mahara tools:Blog, forum, views

“Single Sign On”

USER DRIVEN

INSTRUCTOR LED

Other Web 2.0 tools:

Human capitalEmployabilitySkills transferKSA asset building

Submit for recognitionLinks to artefacts & views; assignments, evidence for outcomes

CanadaCareer Portfolio Manitoba

• Adults in transition• Community based• Open source, open standards• Life stories and assessment• Socially aware• Globally inspired...locally relevant

Career Portfolio Manitobahttp://careerportfolio.mb.ca

So...takeaways from today• RPL and ePortfolios can reduce waste and increase

productivity in workforce development• Workplace RPL doesn’t have to cost a bomb, and

can easily pay for itself– Even baby steps can help your bottom line– Implementation can be phased to reduce risk

• Technology can help, but:– not for its own sake– beware of paving cowpaths: rationalize your current

processes• Public use of the Internet and Web 2.0 are

changing everything...

Phased approaches• On the beach

– Watching brief, further research

• Toe in the water– Get hands-on with Google, Web 2.0 tools– Investigate HRIS capabilities, local support

• Wading in– Proofs of concept, small implementations in particular

areas (e.g. talent management)– Develop business plans for senior management

• Full immersion– Develop an RFP for a fully managed system

Current local traction in RPL• WPLAR & Workplace Education Manitoba

– http://wem.mb.ca, http://wplar.ca (Beyond MB)• Career Portfolio Manitoba

– http://careerportfolio.mb.ca• Centre for Education and Work

– http://www.cewca.org• Red River College’s RPL Practitioner Program

– http://www.rrc.mb.ca/index.php?pid=636• MPLAN: Manitoba PLA Network

– http://mbplar.ca

Worth following• EIfEL - www.epforum.eu/• ere.net• Arbita.net• bersin.com• internettimealliance.com

– Jay Cross, Harold Jarche, Jane Hart

• epcop.net.au• twitter.com/donpresant

don@learningagents.ca(204) 219-5933

Don Presant