World Micro Portal Training Presentation

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World Micro Customer Portal Overview World Micro is an Electronics and Aerospace Distributor, a Materials Management Company solving difficult supply chain issues, and now has become a recognized expert on Counterfeit Detection techniques speaking regularly at industry events on a global basis.

Transcript of World Micro Portal Training Presentation

World Micro Customer Portal Overview

World Micro is an Electronics and Aerospace Distributor, a Materials Management Company solving difficult supply chain issues, and now has become a recognized expert on Counterfeit Detection techniques

speaking regularly at industry events on a global basis.

How We Go To Market

• Electronic Components (EC) – Independent Distribution Model, Sourcing Arbitrage, Value-Add Services and Counterfeit Protection

• Embedded Computing (EMBC) – Authorized Distribution and Sourcing Model

• Aerospace Industry Focus – Hardware and Electronics Sourcing, and Pricing Arbitrage

• Medical Industry Focus – Authorized Distribution (EC and EMBC), Authorized Service Offerings, Independent Distribution

• Market Intelligence – Silicon Expert integration and experience, now engineering support

• Materials Management – New focus developing starting with the Customer Portal, Watchdog Monitoring, iTurns Inventory Analysis software tool and EOL Solutions Software Suite – NIMS and EOL Manager

Strategic approaches World Micro currently incorporates

How We Go To Market

• Customer Portal – Phase 1 (currently available)

• Watchdog Monitoring – Phase 2 (starting development)

• iTurns Inventory Analysis Software – Phase 2

• EOL Solutions Software Suite – Phase 2

NIMS – Phase 1 currently available and a Phase 2 version

EOL Monitor – Phase 3

Materials Management Approach >>

The tag line, “We solve difficult supply chain issues at every stage of the product life cycle” came from years of experience gained just trying to help our customers solve their problems. This approach is designed to provide a suite of world-class services to meet the needs we see targeting key personnel such as Purchasing, Operations, Supply Chain and Inventory Managers.

What does it incorporate?

Suite of Service Offerings we have now or will be developing:

How We Go To Market

• Customer Portal – Phase 1 currently available

Materials Management Approach >>

Next we will discuss the Customer Portal…a nickname it has inherited. If anyone has a better name we can give it…please let us know.

The goal of this training is to help you understand what it is and how the main features work together to grow our business, and better serve our Customers.

World Micro’s Customer Portal

Customer Portal:

World Micro Customer Portal >>

An Online Tool that provides our Customers with helpful account information, and the ability to manage consigned inventory and RFQ’s.

What Is It?

Goals and Purpose of the Portal:

• To Win New Consignment Customers - an added value proposition

• To enable our Consignment Customers to invite their existing Network of Suppliers to use the Portal to help them manage their consigned inventory, becoming new Customers for World Micro

• To Increase RFQs and business with our Customers through a convenient online RFQ Management tool

• Provide our Customer’s a convenient Online tool to help them manage their accounts.

World Micro Customer Portal >>

Again, it is an Online Tool that provides our Customers with helpful account information, and the ability to manage consigned inventory and RFQ’s.

What Services Does It Provide Our Customers?

Basic Features:

• Account Information

• Consigned Inventory Management Tool

• RFQ Management Tool

World Micro Customer Portal >>

The Portal enables our Customers the ability to add and edit account and contact information, receive reports on order activity and history and shipping information.

Account Information

Specific Account Information Available:

• Account Address, Shipping Locations, Contact Information, and who receives email correspondence from/to World Micro

• Sales Order History with key information available

• Recent Shipments and Tracking Numbers

• Current Backlog information

• Customer Service and Account Managers contact information

World Micro Customer Portal >>

The Portal enables our Customers the ability to search and locate consigned inventory located at World Micro facilities, and recall or have someone in their network purchase the inventory.

Consigned Inventory Management Tool

Specific Consigned Inventory Features:

• See and search all inventory consigned to World Micro

World Micro Customer Portal >>

The Portal enables our Customers the ability to search and locate consigned inventory located at World Micro facilities, and recall or have someone in their network purchase the inventory.

Consigned Inventory Management Tool

Specific Consigned Inventory Features:

• See and search all inventory consigned to World Micro

• Recall any part(s) by simply clicking on the Recall button to have World Micro return the inventory back to the Customer

World Micro Customer Portal >>

The Portal enables our Customers the ability to search and locate consigned inventory located at World Micro facilities, and recall or have someone in their network purchase the inventory.

Consigned Inventory Management Tool

Specific Consigned Inventory Features:

• See and search all inventory consigned to World Micro

• Recall any part(s) by simply clicking on the Recall button to have World Micro return the inventory back to the Customer

• Consigned Inventory may be seen by any company the customer approves, who may then purchase the inventory from World Micro by simply clicking on the Purchase Button

Networked Inventory Management System - (NIMS)

Customer Online Portal

OEM Excess Inventory

OEM Consigned Inventory

OEM Production Inventory

CM Excess Inventory

WM and Global Inventory

Materials Management – Online Inventory Balancing

NIMS gives an OEM the ability to balance Inventory between a network of facilities, divisions, subsidiaries and CMs…on a Global basis.

Each network member is able to view all OEM Customer Owned Inventory (COI) at every location in the network:

Benefits:

• Preserves Capital and Reduces Costs - Use Excess/Consigned Inventory for current requirements

• Risk Mitigation – reduces open market spend and exposure

• Profit on Higher Margin Open Market Sales for Hot Parts

• Pro-Active vs. Reactive Solution to Excess Inventory issues

Quality Has No Finish Line

World Micro Customer Portal >>

The Portal enables our Customers the ability to search and locate consigned inventory located at World Micro facilities, and recall or have someone in their network purchase the inventory.

Consigned Inventory Management Tool

Specific Consigned Inventory Features:

• See and search all inventory consigned to World Micro

• Recall any part(s) by simply clicking on the Recall button to have World Micro return the inventory back to the Customer

• Consigned Inventory may be enabled to be seen by any company the customer approves, who may then purchase the inventory from World Micro by simply clicking on the Purchase Button

• Provides a Consigned Inventory Sales Report feature that allows the customer to see all sales and revenue sharing activity

World Micro Customer Portal >>

The Portal enables our Customers the ability to search and locate consigned inventory located at World Micro facilities, and recall or have someone in their network purchase the inventory.

Consigned Inventory Management Tool

Specific Consigned Inventory Features:

• See and search all inventory consigned to World Micro

• Recall any part(s) by simply clicking on the Recall button to have World Micro return the inventory back to the Customer

• Consigned Inventory may be enabled to be seen by any company the customer approves, who may then purchase the inventory from World Micro by simply clicking on the Purchase Button

• Provides a Consigned Inventory Sales Report feature that allows the customer to see all sales and revenue sharing activity

World Micro Customer Portal >>

The Portal enables our Customers the ability to input, manage and monitor all RFQs with World Micro.

RFQ Management Tool

Specific Consigned Inventory Features:

• Initiate an RFQ with World Micro by individual part # or multiple parts using an Excel template

World Micro Customer Portal >>

The Portal enables our Customers the ability to input, manage and monitor all RFQs with World Micro.

RFQ Management Tool

Specific Consigned Inventory Features:

• Initiate a RFQ with World Micro by an individual part or with an Excel template

• Manage all RFQs through a RFQ Summary Report page by Part #

World Micro Customer Portal >>

The Portal enables our Customers the ability to input, manage and monitor all RFQs with World Micro.

RFQ Management Tool

Specific Consigned Inventory Features:

• Initiate a RFQ with World Micro by an individual part or with an Excel template

• Manage all RFQs through a RFQ Summary Report page by Part #

• Customer can review actual quote details

World Micro Customer Portal >>

The Portal enables our Customers the ability to input, manage and monitor all RFQs with World Micro.

RFQ Management Tool

Specific Consigned Inventory Features:

• Initiate a RFQ with World Micro by an individual part or with an Excel template

• Manage all RFQs through a RFQ Summary Report page by Part #

• Customer can review actual quote details by Part #

• Customer can review a specific summary and details of an RFQ

World Micro Customer Portal >>

The Portal enables our Customers the ability to input, manage and monitor all RFQs with World Micro.

RFQ Management Tool

Specific Consigned Inventory Features:

• Initiate a RFQ with World Micro by an individual part or with an Excel template

• Manage all RFQs through a RFQ Summary Report page by Part #

• Customer can review actual quote details by Part #

• Customer can review a specific summary and details of an RFQ

• Salesperson can login to their own account management site and view all RFQs and Quote status of Customers assigned to them

World Micro Customer Portal >>

The Portal enables our Customers the ability to input, manage and monitor all RFQs with World Micro.

RFQ Management Tool

Specific Consigned Inventory Features:

• Initiate a RFQ with World Micro by an individual part or with an Excel template

• Manage all RFQs through a RFQ Summary Report page by Part #

• Customer can review actual quote details by Part #

• Customer can review a specific summary and details of an RFQ

• Salesperson can login to their own account management site and view all RFQs and Quote status of Customers assigned to them

• Salesperson can quote any RFQ through the Portal and a formal quote is automatically generated and emailed to the Customer

World Micro Customer Portal >>

The Portal is an Online Tool that provides our Customers with helpful account information, and the ability to manage consigned inventory and RFQ’s.

In Summary:

• Customer Portal – Phase 1 currently available

• Watchdog Monitoring – Phase 2

• iTurns Inventory Analysis Software – Phase 2

• EOL Solutions Software Suite – Phase 2

NIMS – Phase 1 currently available and a Phase 2 version

EOL Monitor – Phase 3

The Portal is part of our overall strategic Materials Management Approach: