World Meteorological OrganizationWorking together in weather, climate and water

XV-RA V/Doc. 4.7

Expected Result 7

ENHANCED CAPABILITIES OF MEMBERS TO PROVIDE AND USE WEATHER AND CLIMATE, WATER AND ENVIRONMENTAL

APPLICATIONS AND SERVICES

Strategic Thrust: Service Delivery

Presented by Geoffrey Love

D/WDS

WMO; WDS www.wmo.int

WMO

XV-RA V/Doc. 4.7

IntroductionWMO

Highlights of XV RA-V Doc. 4.7:

1. User focus;2. Improved products and services;3. Service delivery;4. Socio-economic issues related to weather, climate and environmental applications;5. Capacity-building and training; and6. Quality management.

The Session is requested to:

• Refer to XV-RA V/Rep. 4.7: Progress/Activity Report, for clarification and further information of the draft text;

• Adopt the draft text in XV-RA V Doc4.7 for inclusion in the general summary of XV-RA V.

PWS: User Focus (4.7.1 - 4.7.2)PWS in User Focus

• WMO Public Weather Services Programme (PWSP) helps Members develop user focus in service delivery:

– through complete understanding of user requirements; and

– Response to expressed needs by users;

• Members should pay attention to user focus to ensure that NMHSs retain:

– Credibility, and – Public and political support.

PWS: Improved Products and Services Severe Weather Forecasting and DRR Demonstration Project

(SWFDDP) (4.7.3)

• Association is requested to encourage Members to implement the PWS component of the RA V SWFDDP for: – Improved coordination with media & disaster

management authorities; – Public education and outreach activities;– Increased public understanding of products and their

application;– user-based service assessment of the quality of service

delivery by NMHSs to users.

PWS: Service Delivery WMO Strategy for Service Delivery (4.7.6)

• WMO Strategy for Service Delivery developed by the Executive Council Working Group on Disaster Risk Reduction and Service Delivery (EC-WG DRR & SD);

• To guide NMHSs in the provision and delivery of services that incorporate : – user needs and – performance metrics.

PWS: Service Delivery PWS Service Delivery Task Team (4.7.7)

• Association is requested to establish a Task Team within the Working Group on Services to address PWS-related service delivery issues including:

– User focus in service delivery;– Dissemination and Communication of severe weather warnings;– Cooperation with the media;– social and economic benefits of weather, water and climate

services;– Building capacities of NMHSs to deliver services.

PWS: Service Delivery PWS Symposium (4.7.8)

• Members encouraged to use the recommendations of PWS Symposium (Geneva, Dec. 2007) with respect to:– Madrid Action plan;– Developing capacities of NMHSs in key service

delivery;– The challenges and best practices in the delivery of

weather, climate and water services;– Education and capacity building

• Symposium Proceedings available at http://www.wmo.int/pages/prog/amp/pwsp/documents/Symposium_Proceedings_Final.pdf

• LTD conceptualized in 2007 to help NMHSs:

– Improve communication with user sectors;– Improve range of products and services; and– Improve services delivery.

• Successfully implemented in Madagascar to serve the health sector;

• Chile, Peru and Panama LTD Pilot Projects establishing partnership between NMHSs and agriculture, fisheries, health and transport;

• RA V Members may consider initiating LTD.

PWS: Service Delivery PWS “Learning Through Doing” (LTD) projects (4.7.9)

• 17 out of 22 RA V Members participate in WWIS;

• Has about 10 million visits per Month;

• won the Stockholm Challenge Award in 2008;

• Members to enhance their participation in the WWIS Website

PWS: Service Delivery World Weather Information Service (WWIS) (4.7.10)

• SWIC serves public and media with information on tropical cyclones, heavy pptn and strong Wind;

• RAV participants:– Australia Bureau of Meteorology, – Fiji RSMC Tropical Cyclone Centre in Nadi, – Malaysian Meteorological Service and – New Zealand TCWC in Wellington.

• Has over 1 million visits per month.• Members to use the SWIC Website .

PWS: Service Delivery Severe Weather Information Centre (SWIC) (4.7.11)

• WMO Forum: Social and Economic Benefits and Applications of Weather, Climate and Water Services: – Comprised of NMHSs, Governments, NGOs, World Bank, Academia,

user sectors, and Media;– Assists PWSP in leading implementation of Madrid Action Plan (MAP).

• The Forum helped PWSP establish Socio-Economic Benefits (SEB) Website for decision-support tools and case studies;

• Members to use the Website as a resource, and also to contribute content to the site.

PWS: Socio-Economic Issues Related to Weather, Climate and Environmental Applications.

The WMO Forum (4.7.13 – 4.7.14)

PWS: Capacity Building and TrainingGuidelines (4.7.15)

• Guidelines produced since the last session:

– PWS Strategy for Developing Public Education and Outreach;

– Guidelines on Capacity Building Strategies in Public Weather Services;

– Examples of Best Practice in Communicating Weather Information;

– Guidelines on Communicating Forecast Uncertainty;– Supplement to Guidelines on Meteorology and Air

Quality Forecasts;

• All publications available at www.wmo.int/pws

PWS: Capacity Building and TrainingTraining (4.7.16)

• Training:

– Four (4) training events took place during the intersession period;

– PWS to be included in training curricula of WMO Regional Training Centres (RTCs).

• Members encouraged to use a combination of locally adapted traditional farming technologies, and seasonal forecasts. (International Workshop on Agrometeorological Risk Management, New Delhi, India, Oct 2006); also

• Climate change projections should be incorporated into NMHSs’ agrometeorological products; and

• NMHSs should develop and implement communication plans including media training and effective feedback from users: (International Workshop, University of South Queensland, USA, May 2009)

Agricultural Meteorology (AGM): User Focus

User Focus Recommendations (4.7.18 – 4.7.19)

• International Workshop at University of South Queensland, Australia, May 2009 indicated: Farmers preferred free accurate climate forecasts to free seed and fertilizer.

• Association requested to encourage farmer round-table sessions in AGM meetings and workshops as an effective user-focus practice.

AGM: User FocusFarmers Roundtable Sessions (4.7.20)

• Association is requested to establish a Task Team on Agrometeorology for:

– Reviewing and recommending applications of seasonal forecasts;

– Developing and implementing communication plans;

– Media training.

AGM: Improved Products and ServicesTask Team on Agrometeorology (4.7.22)

• World Agrometeorological Information Service (WAMIS) Website assisting Members to disseminate their products;

• Products from 50 countries or institutions available on WAMIS;

• Over 90,000 visits to the Website in 2009;• Members to take advantage of WAMIS to

disseminate their products.

AGM: Service DeliveryThe WAMIS website (4.7.24)

• The JCOMM survey revealed considerable room for improvement with regard to both quality and content of services to Mariners (full report at http://www.jcomm.info/SPA_MSS ;

• To urge Members to take appropriate actions to improve services.

Marine Meteorology & Oceanography (MMO): User Focus

The JCOMM survey (4.7.26)

MMO: Improved Products and ServicesTransmitting Graphical Products to Mariners (4.7.28)

Association is requested to endorse recommendation by JCOMM-III (Marrakech, Morocco, Nov 2009) to develop standards for other products similar to the successful IHO standards of sea ice information in Electronic Navigation Chart (ENC) systems.

• The GMDSS Weather Website– Association commends Members for contributing to

GMDSS-Weather Website, managed by Météo-France;

– Website include products prepared for International NAVTEX dissemination in future;

– Association to urge Members to disseminate products through the GTS and to provide metadata.

MMO: Service Deliver The GMDSS Weather Website (4.7.29)

– Considering IMO resolution A.705(17) on application of standards in marine services;

• To urge Members to develop Quality Management System (QMS) for provision of Marine services;

– Workshop on Maritime Services planned, Melbourne Australia, May 2010.

MMO: Improved Products and ServicesQuality Management (QM) (4.7.32)

• Quality Management System (QMS):– Urgent since QMS for aviation is applicable in

2012;– Association to request RA V Members who are

not yet compliant to take necessary steps to be compliant.

Aeronautical Meteorology (AEM) Quality Management System (QMS) (4.7.33)

• Members to support trial issuance of SIGMET-related advisories, planned for 2011 in the Region, as recommended by the second meeting of Meteorological Warning Study Group (METWSG) to;

• Ease pressure from aviation to establish a regional SIGMET system bypassing Members.

AEM: Service Delivery Trial SIGMET-related advisories (4.7.36)

• Joint GURME and EANET workshop on chemical transport modeling in 2010 in RA V;

• To request Members to work with health authorities for improvement of UV Index (UVI).

Atmospheric Environment Research (AER) Improved Products and Services (4.7.37 to 4.7.38)

Thank you