World 2.0: Working in a 2.0 World
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Transcript of World 2.0: Working in a 2.0 World
David Gurteen
World 2.0World 2.0Working in a 2.0 WorldWorking in a 2.0 World
September 2008
Kunnskapstinget 2008 Oslo
David Gurteen
Begin with the end in mindBegin with the end in mind
• A brief history of KM
• The impact of social toolsand Web 2.0 on KM
• KM 2.0: KM goes Social
• Working in a 2.0 World
David Gurteen
Techno-centric KMTechno-centric KM
• Corporate KM• Birth 1995 (Lotus Notes 1989)• Internet, Intranets, Office, E-mail • The management of
unstructured information• Database and search centric• For many organizations what
KM is about!
David Gurteen
People-centric KMPeople-centric KM
• Pioneers– BP (Chris Collison, Geoff Parcell)– Buckman Labs (Bob Buckman)
• Personal Knowledge Management (PKM)• People Centred Knowledge Management (PCKM)• Soft tools e.g. Cops, After Action Reviews
David Gurteen
People-centric KM ToolsPeople-centric KM Tools
• Communities of Practice• Storytelling and narrative• After action reviews• Peer assists• Retrospects• Knowledge Cafes• Open Space• Appreciative Inquiry
David Gurteen
KM TodayKM Today
• Both forms of KM practiced• KC UK
– Collaboration– Content
• Over-hyped, underperformed• Is KM dead?• KM changing/evolving• Not driven by the traditional KM community
David Gurteen
The DisruptorThe Disruptor
• Social Tools• Quietly evolving on the web• Roots not in KM• Social Tool thought leaders
and even KM advocates avoid the label!
David Gurteen
Social ToolsSocial Tools
• What are social tools for?– Finding and connecting with people– Building communities– Sharing knowledge– Informal learning
• They are personal/social KM tools!
David Gurteen
Social ToolsSocial Tools
• Weblogs• Wikis• Social book marking & tagging• Social Networking Communities• Instant Messaging/Presence• RSS Feed Readers• Micro-blogging• Podcasts, videocasts• Mashups
•Blogger•Technorati•MediaWiki•LinkedIn, Facebook•Delicious•Google Reader, Bloglines•Skype•Flickr•YouTube, Google Video•Twitter•Odeo•Slideshare•iPod•Creative Commons
David Gurteen
Web 2.0Web 2.0
• The social web• The participatory web• Built around social tools• Evolved, emerged• Not planned• Not IBM or Microsoft• Open protocols• Low cost
David Gurteen
Enterprise 2.0Enterprise 2.0
• Taking Web 2.0 into the organization• Weblogs and Wikis• IBM and Microsoft now in the game• And more …
David Gurteen
KM 1.0KM 1.0
• The old traditional, corporate, techno-centric command and control form of KM
David Gurteen
KM 2.0KM 2.0
• Take– People-centric KM, PKM
• CoPs, AARs, KCafes, …
– Social Computing• Weblogs, Wikis, …
• To create– A new form of KM – KM 2.0 or Social KM
David Gurteen
Social KMSocial KM
• Corporate• Top down• Centralised• Command & Control• Monolithic systems• Explicit Knowledge
• Personal• Bottom up• Decentralised• Distributed• Ecosystems• Tacit Knowledge
KM 1.0 KM 2.0
David Gurteen
KM Tool ComparisonKM Tool Comparison
• Taxonomies• People Finders• Databases• E-mail• Newsletters• Discussion Forums
• Social Tagging• Social Networking• Blogs & Wikis• Instant Messaging• RSS Feeds & Readers• Blogs
KM 1.0 KM 2.0
David Gurteen
Social KMSocial KMKM 1.0 KM 2.0
KM is extra work KM is part of my everyday work
Work is behind closed doors Work is open and transparent
People directories provide contact information
Social Networking platforms reflect who is doing what with whom
Content is centralised, protected and controlled
Content is distributed freely and uncontrolled
IT chooses the tools I use I have a choice & select my own tools
Knowledge sharing is database centric Knowledge sharing is people centric
Knowledge is captured just incase
Knowledge is naturally captured as part of one’s work
Best Practices Stories
Efficiency and productivity Improved decision making & innovation
David Gurteen
KM is about ConversationKM is about Conversation
KM is simply the art of enabling trusted, context-rich conversations among the appropriate members of communities about things these communities are passionate about.
Dave Pollard
David Gurteen
Everything 2.0Everything 2.0
Web 2.0 technologies and thinking is changing everything!
David Gurteen
Everything 2.0Everything 2.0
• Web 2.0• Enterprise 2.0• KM 2.0
• Library 2.0• Management 2.0 • Project Management 2.0• Education 2.0• Warfare 2.0• Politics 2.0
• Manager 2.0• People 2.0• World 2.0
Credit: Hugh MacLeod, gapingvoid
ParticipationConversation
David Gurteen
Be YourselfBe Yourself
We have been trained throughout our business careers to suppress our individual voice and to sound like a 'professional', that is, to sound like
everyone else.
This professional voice is distinctive. And weird. Taken out of context, it is
as mannered as the ritualistic dialogue of the 17th-century French
court.
David Weinberger
David Gurteen
Work TransparentlyWork Transparently
• Work so everyone can see what you are doing
• Before IT it was impossible for to share work in progress
• Today it is easy• Working transparently means
we get early feedback and can adapt more quickly
• A fundamental part of natural knowledge sharing
David Gurteen
Work OpenlyWork Openly
• Be open to people; their feedback and ideas
• Being open is a prerequisite for social learning
• We need to let others know what we are doing (transparency) and take feedback (openness)
David Gurteen
Have learning conversationsHave learning conversations
The kind of conversation I’m interested in is one in which
you start with a willingness to emerge a slightly different
person.
Theodore Zeldin, Historian
David Gurteen
Work with PeopleWork with People
An innovative, healthy organization requires that we work with people rather than
do things to them. Alfie Kohn
How do we better work together?
How do we make them
share?
David Gurteen
Raise all the ships on the seaRaise all the ships on the sea
• Contribute to the commons• Tragedy of the commons
– Depletes with use
• Cornucopia of the commons– Abundance with use
• Contribute– Wikipedia, Knol, Open Source
If I have seen further than others, it is by standing upon the
shoulders of giants.
Sir Isaac Newton
David Gurteen
Where are we?Where are we?
• Very early days• Many independents
adopted 2.0 working• Where the world is moving• In 5 years we will all be
using social tools!• Exciting to many, scary to
others
David Gurteen
The way forwardThe way forward
• Be an early adopter• Start to use social tools yourself• Pilot the tools within your
organisation• Take good advise• Learn what they mean for you
and your organisation• Cannot plan – its emergent• Have conversations with people
David Gurteen
We are moving to a We are moving to a participatory participatory “WE world”“WE world”
Yes, we.We control the Informaton Age.
Welcome to our world.
David Gurteen
www.gurteen.com
David GurteenGurteen KnowledgeTel: +44 1252 812 878Email: [email protected]
David Gurteen
LicenceLicence
• You may use these slides under the following Creative Commons Licence
• Attribution-Share Alike 2.0
• http://creativecommons.org/licenses/by-sa/2.0/uk/