Workshop on Innovations in Service Delivery and the Scope for South-South and Triangular Cooperation
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Transcript of Workshop on Innovations in Service Delivery and the Scope for South-South and Triangular Cooperation
David South Consulting | HEALTH
For: Workshop on Innovations in Service Delivery and the Scope for South-South and Triangular Cooperation
Dhaka, Bangladesh 9 - 11 December 2017
Why innovate?
What does innovation look like?
Four types of innovation: Product innovation Process innovation
Marketing innovation Organizational innovation
(OECD: Oslo Manual)
300 plus tech hubs in Africa and rising (ventureburn)
Available digital data increasing by 40 per cent every year (UN Global Pulse)
75% of digital projects fail and very few of the remaining 25% actually achieve or exceed their original goals (BBC).
Information technology is just 10% of the solution (Frontline SMS)
Meaning … you will need to apply all these forms of innovation to succeed.
The Big PictureGlobal Internet users: 3.58 bn (2017)
731 million in China460 million in India
Percentage of population who is a mobile phone subscriber: Latin America: 70% Asia-Pacific: 65%
MENA: 59%Sub-Saharan Africa: 44%
IT spending worldwide in 2016 was US $3.4 trillionUS $1.2 trillion on digital transformation in 2017 (IDC)
Crisis leads to opportunity Public demand combined with IT revolution driving
need to innovate (gosh.nhs.uk)
IT revolution combined with crisis = Urgent need to communicate about
“biggest peacetime economic collapse” (un-mongolia.mn)
Global economic crisis + mobile technology revolution = Southern Innovator (southerninnovator.com)
Impact - think like an entrepreneur and marketer
- use psychology/sociology - be the success
Innovation - off-the-shelf software
- scoping phase - budgets matter
- set high standards
Scaling up - be realistic
- consent and buy-in - it is political
Sustainable Funding - micro payments
- make it a success - partner with digital companies
- use time
LESSONS LEARNED
Data and Evidence - Big data
- Data deluge- Aadhaar
- Free services- Health and medical data
- Super computers- Positive data harvesting
SDGs and PartnershipsChallenges and Opportunities
The future: “People are the real wealth of a nation”