Workshop on ICT-Enabled Social Innovation General assembly...

Workshop on ICT-Enabled Social

Innovation General assembly

Sevilla, July the 9th 2015

Session II:

Enriching the IESI Knowledge map

2 © 2015 KPMG Advisory S.p.A., an Italian limited liability share capital company and a member firm of the KPMG network of independent member firms affiliated with KPMG

International Cooperative ("KPMG International"), a Swiss entity. All rights reserved.

CONTENTS

SECTION 1. METHODOLOGY AND TASKS

SECTION 2. OVERVIEW OF SOME PROMISING CASES

INTRODUCTION Page 3 to 4

from 5 to 21

from 22 to 31



Introduction Trends and main problem definition

SOCIAL & ECONOMIC

TRENDS

UNEMPLOYMENT

EDUCATION and TRAINING

HEALTH and

SOCIAL CARE

POPULATION AGING GROWING SOVEREIGN DEBT

HIGH UNEMPLOYMENT IMMIGRATION

HOMELESSNESS SCHOOL ABANDON

Young unemployment (in EU southern countries > 25%, 2014 data)

Labor market: employment remains below its pre-crisis level and it is growing very slow

Soaring of Not employment, education or training index (in OEDC countries 39 million people, 2013 data)

Weak connection between education and training systems and labor market

Job security is weak

Low-skilled workers have less chance of getting a job

A high number of small service providers co-exist within a fragmented system that is difficult to navigate and coordinate.

In many social sectors the services has expanded in an ad hoc and uncoordinated way.

A lack of coordination and information sharing means interventions are not always sequenced to optimize results and not always promoting co-designing and participation.



Introduction Study’s objectives and expected results

STUDY’s OBJECTIVES

EXPECTED RESULTS

ANALYZE THE POTENTIAL IMPACT THAT ICT-ENABLED SOCIAL INNOVATION INITIATIVES CAN PLAY TO

MODERNIZATION OF SOCIAL PROTECTING SYSTEM IN EUROPE.

EXPLORE THE RELATIONSHIP BETWEEN DIFFERENT TOPOLOGIES OF ICT-ENABLED SOCIAL

INNOVATION IMPLEMENTED AND THE BROADER SOCIAL PROTECTION SYSTEM.

In-depth analysis and cross-case analysis of 15 case studies out of a list of 50 promising examples.

Review of the state of art in the domain of modernization of social protection system in Europe.

Conclusions in terms of recommendations for policy.

STUDY CONTEXT

Conditions are often treated in isolation. Individuals are seen by multiple agencies, which is confusing and time consuming for the citizens and results in duplicated processes.

A lack of coordination and information sharing means interventions are not always sequenced to optimize results and not always promoting co-designing and participation.

A high number of small service providers co-exist within a fragmented system that is difficult to navigate and coordinate.

In many social sectors the services has expanded in an ad hoc and uncoordinated way.

SECTION 1

METHODOLOGY AND TASKS

.1



Section 1 | Methodology and Tasks Process flow

TASK 1

INCEPTION ANALYSIS

TASK 2

REVIEW OF THE STATE OF ART

TASK 3

IDENTIFICATION, MAPPING AND

COLLECTION OF RELEVANT EXAMPLES

TASK 4

SELECTION OF CASES TO BE ANALYZED

IN DEPTH

TASK 5

IN-DEPTH CASE STUDY ANALYSIS

TASK 6

FINAL REPORTING AND PRODUCTION OF

POLICY RECOMMENDATIONS

T1.1 – Work plan

T1.2 – Methodology and implementation plan

T1.3 - Data gathering tools design and

refinement

T4.1 – Clustering and ranking of the cases

T4.2 – Cases selection

T4.3 – Data collection check list and methodology refinement

T2.1 – Review of the state of the art in ICT-enabled social innovation

T2.2 – Review of social protection systems and social protection policies

T2.3 – Good practices collection

Task 5.1 - Piloting 3 case studies Task 5.2 - Implementation of the in-depth

case studies Task 5.3 - Quantitative and qualitative

data consolidations

Task 5.4 - Extract and compact all methodological aspects

Task 5.5 - Process the datasets and statistical analysis

Task 5.6 - Design and fill in template for homogenisation of reporting

T3.1 – Identification of a preliminary lot of cases

T3.2 – Collection of additional information on the cases

T3.3 – Pre-selection of the most relevant

cases and short cases reports preparation

T6.1 – Draft final report and Recommendations

T6.2 – Enrichment and validation of projects’ results and policy recommendations

T6.3 – Final report and recommendations

D1: Inception report D2: Review of the State of the Art D3: List and description of 50 promising examples

D4: List of 15 cases to be analysed in-depth D5: Report on the “In depth analysis of 15 mapped cases studies

D6: Final report and Recommendations



Section 1 | Methodology and Tasks

Task 1: Inception analysis

OBJECTIVES

To present a detailed work plan and methodological proposal.

T1.1 – Work plan;

T1.2 – Methodology and implementation plan;

T1.3 – Data gathering tools design and refinement.

TASKS

OUTPUTS/ FORMAL DELIVERABLES OUTPUTS

Minutes of the kick off meeting and agreed work plan Methodological and practical issues Data gathering tools Formal report type

deliverables D1: Inception report

The main activities performed within the presented task are

the following:

• identification of the overall methodology and approach to

the study

• preliminary identification of the sources

• definition of selection criteria of the promising cases

• identification of tools for data collection and data mining;

• preparation of surveys

• settling down of the interactions with the Advisory Group

• elaboration of an overall work plan





The overall methodology will follow the following process flow:

In the next charts, for each task a specific description will be presented.



W1 W2 W3 W4 W5 W6 W7 W8 W9 W10 W11 W12 W13 W14 W15 W16 W17 W18 W19 W20

Task 1 - INCEPTION ANALYSIS

TASK 2 - REVIEW OF THE STATE OF ART

TASK - 3IDENTIFICATION, MAPPING AND COLLECTION OF RELEVANT EXAMPLES

TASK 4 - SELECTION OF CASES TO BE ANALYZED IN DEPTH

TASK 5 - IN-DEPTH CASE STUDY ANALYSIS

TASK 6 - FINAL REPORTING AND PRODUCTION OF POLICY RECOMMENDATIONS

NOVEMBER '15AUGUST '15JULY '15 SEPTEMBER '15 OCTOBER '15



SCHEDULING

DELIVERABLES

JULY 12th

D1: INCEPTION REPORT

AUGUST 7th

D2: REVIEW OF THE

STATE OF ART

AUGUST 14th

D3: LIST AND DESCRIPTION

OF 50 PROMISING EXAMPLES

AUGUST 21th

D4: LIST OF 15 CASES TO BE

ANALYZED IN-DEPTH

OCTOBER 16th

D5: IN-DEPTH ANALYSIS OF THE

15 MAPPEDE INIZIATIVES

NOVEMEBER 13th

D6: FINAL REPORT AND POLICY

RECOMMENDATIONS




Task 2: Review of the state of art

OBJECTIVES

To find, summarise and consolidate trough consultation the research relevant to the focus of the study, and use explicit methods to identify

what can reliably be reported on the basis of the studies collected

T2.1 – Review of the state of the art in ICT-enabled social innovation;

T2.2 – Review of social protection systems and social protection policies;

T2.3 – Good practices collection.

TASKS


State of the art of ICT enabled innovation in social protection systems and existing theoretical approaches Social protection systems and

social protection system innovation policies Preliminary list of Good practices Formal report type deliverables D2 - Review of the State

of the Art

IDENTIFY ALL RELEVANT EVIDENCE

SELECT STUDIES

ASSESS VALIDITY

PRIORITIZING POTENTIAL SOURCES

STA

TE O

F T

HE A

RT

GOOD PRACTICES COLLECTION

Exhaustive collection of the literature in the domain of modernization of social protection

in Europe;

Effective identification of sources for the analysis;

Effective identification of good cases existing in Europe.

MAIN FOCUS POINTS





1 1st searchable keywords

• Innovation, Social Innovation, Innovation in Social Services, Socio-Institutional, etc. • New and emerging social problems and challenges, New Social Services, New Approach to an old

Social Problem, etc. • New Technologies in social work, Social Reforms introduced, Evaluating Innovation in Social Services, etc. • Performance Indicators, Social Benefits, etc.

• Employment – young unemployment, NEET Index, job security, wage level, underemployment, temporary work

• Education – access to education, financial and human resources invested in education, school abandon

• Poverty/Social exclusion – Poverty, low family income, deprivation, teenage pregnancy, crime, alcohol abuse

• Aging and long term care – demography and age structure, health by age, health care expenditure, life

expectancy at birth

• etc.

2 2nd searchable keywords

The systematic review of the scientific literature will be complemented using traditional Internet search engines capabilities by the analysis of: • literature, policy-documents and practitioners generated reports, administrative sources, official statistics

and policy documents; • key stakeholders from the advisory group;

• KPMG Centres of Excellence.





3 REFEREES/PRACTICIONEERS

Institutional: OECD – Organization for Economic Co-operation and Development, World Bank, EUROSTAT,

Social Protection ILO, Social Protection Systems MISSOC, Asian Development Bank, EIPA, ESN, etc.

Technical operators: IESI COMMUNITY, Other IPTS providers, Advisory Group, KPMG Centers of Excellence,

ASHOKA, etc.

4 OTHER SOURCES

Blog: Social Innovation Hw/Sw; Publications: IESI publications and newsletters, EIPA publications, etc.;

Institutional websites: European Commission, the Social Innovation Europe project, Social Innovation Europe, Building Change Trust, etc. Databases: PUBMED, Ovid, MED-LINE, EMBASE, Database of Abstracts of Reviews of Effects (DARE), Biosis Previews, the Cochrane Database of Systematic Reviews, Health Services/Technology Assessment Text (HSTAT), ISI Web of Knowledge, and Ingenta, Dissertation Abstracts, Educational Re-sources Information Center (ERIC), Proquest, etc.



OBJECTIVES

This task aims at extracting a preliminary list of cases to reach out at least 45 relevant examples of ICT-enabled social protection systems

innovative practices; collecting additional information on the relevant cases; prepare short report on the selected cases.

T3.1 – Identification of a preliminary list of cases;

T3.2 – Collection of additional information on the cases;

T3.3 – Pre-selection of the most relevant cases and short cases reports preparation.

TASKS


Preliminary lot of cases Pre selection of most relevant cases Short reports on selected cases Formal report type deliverables D3: List

and description of 50 promising examples


Task 3: 50 initiatives identification

GEOGRAPHY COVERAGE (countries

and social protection models)

AREA OF SOCIAL SERVICE COVERAGE (PSSGI)

ROLE PLAYED OF ICT (ICT game enabler-ICT game changer)

SCALE OF IMPLEMENTATION (Transnational-National-Regional-Local)

SECTOR OF DEVELOPMENT (Public, Private, Third sector)

LIST

OF 5

0 C

ASES A

ND

SH

OR

T D

ESC

RIP

TIO

N

Quality and completeness of information acquired;

Adequacy of stakeholders return to the

additional information required;

The non-availability of adequate information will be considered a criterion for selection of most representative cases.

MAIN FOCUS POINTS

LITE

RTA

TUR

E

COVERAGE CRITERIA





The identification of the 50 most representative cases will be obtained by following the below process flow:

Searchable keywords State of art

Literatures Referee: Eurostat, OECD, IMF, World Bank… KPMG Advisory

50 Cases

Trends - Data

- Best Cases

Best Practices

Initiatives

Analysis

Validation

OK ?

Maturity

Dimension

Relevance

Info availability

NO YES





For each initiative, the brief analysis will be based on gathering the following data, if available:

1) GENERAL DATA 3) ICT ROLE

Context and need to be addressed ICT enabler/ICT game-changer

Objectives of the initiative Nature of ICT contribution to innovation

Type of the initiative 4) MAIN STAKEHOLDER INVOLVED

Activites Name

Beneficiaries Role

Scale of implementation Country

Maturity/Duration Sector

Status 5) PRINCIPAL RESULTS

Users Main output

Operational funding sources (if available) Main outcomes

Website (if available) Main impact

2) FOCUS AREA 6) RELEVANCE FOR SOCIAL PROTECTION SYSTEMS

MODERNIZATION

Social protection model

Area of Personal Social Services of General Interest

(PSSGI)

TITLE OF THE INITIATIVE

7) ADDITIONAL INFORMATION



50 C

ASES


Task 4: Identification of the 15 cases

OBJECTIVES

This task aims at clustering and ranking the cases studies for a final identification of the 15 most reprensentative cases to be analysed in depth.

Furthermore the task addresses the refinement of the tools and methodologies for conducting the in-depth analysis of the selected cases.

T4.1 – Clustering and ranking of the cases;

T4.2 – Cases selection;

T4.3 – Data collection check list and methodology refinement.

TASKS


Case studies ranking Selected Good practices Data collection check list and methodology Formal report type deliverables D4:

List of 15 cases to be analysed in-depth

MATURITY (number of years in

which the initiative is delivering the service)

DIMENSION (number of served

users)

RELEVANCE (capacity of change

productions)

INFO AVAILABILITY

(quantity and quality of information available)

2

less performing

cases

13

most performing

cases

Adequacy of the selection procedures and criteria adopted to

identify the 15 cases;

Adequacy of the metrics used;

Adequacy of the weight associated to each criterion.

MAIN FOCUS POINTS




Task 4: Identification of the 15 cases

Criteria Indicators Metrics

Maturity of the initiative

Number of years in which the specific

initiative is delivering the service

• If the service is active for less than 1 year 1 point; • If the service is active from 1 year to 3 years 2 points;

• If the service is active for more than 3 years 3 points.

Dimension of the initiative

Number of served users

• If the initiative services less than 100 people 1 point; • If the initiative services from 100 to 1.000 people 2 points; • If the initiative services more than 1.000 people 3 points.

Relevance of

the initiative

Capacity of the

initiative to modify the service standard, promoting a change of management and delivery system

• If the initiative operates in the existing procedure framework

1 point; • If the initiative promotes a change of operational

procedure 2 points; • If the initiative sets a new procedure standard and modifies

the management and delivery system 3 points.

Level of

reference of the initiative

Quantity of

information available and gathered in the previous task

• If the initiative has incomplete qualitative information

available 1 point; • If the initiative has complete qualitative and incomplete

quantitative information available 2 points; • If the initiative complete information available 3 points.

Possible indicators and relevant metrics to be used in the evaluation model are the following:




Task 5: In-depth analysis

OBJECTIVES

Map, identify and analyse promising cases of applications of ICT-enabled innovation in Social Services in a selected number of EU countries

representatives of different social protection systems and administrative traditions, selecting and analysing a number of in depth good

practice cases.

Task 5.1 - Piloting 3 case studies;

Task 5.2 - Implementation of the in-depth case studies;

Task 5.3 - Quantitative and qualitative data consolidations;

Task 5.4 - Extract and compact all methodological aspects;

Task 5.5 - Process the datasets and statistical analysis;

Task 5.6 - Design and fill in template for homogenisation of reporting.

TASKS


15 in depth case studies A set of cleaned and homogenized data Descriptive statistics Methodological findings Formal report

type deliverables D5: Report on the “In depth analysis of 15 mapped cases studies”

MAIN FOCUS POINTS

Quality and completeness of the gathered data;

Identification of the relationship between output, outcomes and impacts.

E V A L U A T I O N

INPUT

ACTIVITIESOutput: Service

Result

Outcome: Degree od project objectives

satisfaction

Impact: effects on the community

Short-term outcomes

Intermediate outcomes

Long-term outcomes

Feedback loop

Contextualconditions

CHECKLIST

General information on the

stakeholders

1. Geographical Location

2. Name of institution

3. Initiative’s role

4. Sector:

Private

Public

Third Sector

5. Typology of stakeholder:

Promoter of an initiative

Funders/Investor/Donors

Investee

Service provider

Beneficiary of an initiative

6. Other initiatives in social innovation

Evaluation information General information about the initiative:

a. What are the objectives of the initiative?

b. Which are the main activities, products and services

delivered?

c. Which is the type of the initiative?

d. What is the scale of implementation?

e. Which are the main beneficiaries and how they were

identified?

f. Which needs are addressed by the initiative?

g. What are the expected results?

h. Which areas of the social service (PSSGI) are impacted

by the initiative?

i. To what extent is the initiative relevant with respect to

the SIP objectives?

Planning of the intervention:

a. Which is the organizational structure managing the

initiative? How does it work?

b. Which is the timeframe of the initiative?

Drivers and barriers affecting the initiative’s

effectiveness:

a. What are the drivers?

b. What are the barriers?

c. Which are the more feasible improvements to put in

place?

d. Lessons learned

Process evaluation (boundary

of the logic model)

a. What are the structural variables in terms of physical and

logical resources of the initiatives?

b. Concerning the physical resources, which are the most

enabling ICT characteristics in order to make the

initiative work (volumes of things, economic/financial,

architecture etc)?

c. What are the output/outcomes indicators in term of

efficiency, effectiveness, eco/financial social impact

indicators, stakeholders’ behaviour?

POLICY EVALUATION CRITERIA

Outcome of the initiative a. Was the right target involved?

Logic model analysis

In-d

ep

th q

ue

stion

na

ire




Task 5: In-depth analysis

To validate the in depth analysis methodology, a specific test case will be performed through a pilot

execution on the three most prominent cases out of 15.

In particular the pilot process will follow the following phases:

The study team, in conjunction with the Advisory Group and with the IPTS will identify the 3 initiatives that will be used as a pilot tester of the in-depth analysis.

The in-depth analysis on these 3 chosen cases will be conducted, applying the defined methodology.

The production of a draft of final report, based on the data related to the pilot initiatives, will be produced.

The production of a draft of final report, based on the data related to the pilot initiatives, will be produced.

The recommendations and suggestions will be implemented in the methodology.

Identification of 3 pilots

In-depth analysis

Draft result production

Review session

Implem. of recommendations



OBJECTIVES

This Task aims at preparing and validating the final report as well as providing recommendations on the findings of the research.

T6.1 – Draft final report and Recommendations;

T6.2 – Enrichment and validation of projects’ results and policy recommendations;

T6.3 – Final report and recommendations.

TASKS


Recommendations Final Report validated Descriptive statistics Formal report type deliverables D6: Final report and

Recommendations

Inception Report | Methodology and Tasks

Task 6: Recommendations and conclusion

MAIN FOCUS POINTS

Relevance of Policy recommendation;

Relationship between Policy recommendation and the evidences of the study.

1. Initial policy

conclusions

2. Validation by Advisory Group and IPTS

3. Final policy

recommendations

Initial summary of evidence

Initial recommendations

Online discussions

Round table

Final summary of evidence

Final recommendations




Task 6: Recommendations and conclusions

The process for the production of policy recommendations is outlined in the following scheme:

SECTION 2

OVERVIEW OF SOME PROMISING

CASES

.3



Inception Report | Section 3 General overview

0123456789

10 Country location of the initiatives

70% of 28 EU Population

Are

as

of so

cia

l se

rvic

es

Sector of development

Scale of implementation

7% 7%

18%

13%

2% 4%

11% 9%

13% 16%

55%

9%

36%

Public Private Third

11%

35%

27%

27%

Trans-national National

Regional Local



Inception Report | Section 3 General overview

GEOGRAPHICAL COVERAGE

NORDIC/WESTERN CONTINENTAL

MEDITERRANEAN EASTERN

2

2 1

5 7

2

1 1

3 2

4 9

2

4

ITALY SPAIN

GREECE SLOVAKIA

SLOVENIA POLAND

DENMARK

GERMANY

AUSTRIA BELGIUM

FINLAND

NETHERLAND UK

IRELAND



Inception Report | Section 3 Overview of some promising cases

CHILDCARE (3) EDUCATION/

TRAINING (3) SOCIAL ASSISTENCE (8) SOCIAL HOUSING (1) SOCIAL CARE (6)

EMPLOYABILITY (2) EMPLOYMENT (5) SOCIAL INCLUSION (4) AGEING LONG TERM

(7)

CIVIC ENGAGEMENT

(6)

ICT as game enabler ICT as game changer

Brighter future

Every child P.

Voldix

Thirdspace

BOOT

INPS

EKSOTE

CommonWell

Social care P.

PreWonen

Wings

KMOP

RIRVA

Kinzigtal

Buurtzorg

InnoELLI SENIOR

Disease Mgmt.

Odense

Phsyco-social rehabilitation

Specialisterne

Instituciones Penitenciarias

e-care

UMO

Tril centre

vInspired

MC2

Welfare to work platform

BIC

Galileu

e-counselling

Electronic guard

Community Alarm

and Telecare Service

Andalucìa Tarjeta 65

Andalusian Telecare Service

City in mobile

Trash out

Interactive portal Green Patrol

Citizen Index Supporting troubled

families in Nottighamshire

e-Trikala

Multi-Agency

Working

Slivers

European

Microfinance Network

Goteo

PHEBO



Objectives:

Improve the cooperation of health care providers within and between different health care sectors, providing a complete service to the beneficiaries.

Dimension: Regional

Beneficiaries:

Elderly people Handicapped Family

Funders:

Region Emilia Romagna

Providers:

CUP2000 Local public

health Local social

care Non profit

organizations Churches Trade unions

Creating a supportive network

Integrating the resources and increasing the efficiency/efficacy of the service

Promoting the prevention

Fostering a distributed social/health care model

Improving the autonomy of the older people

Reducing the health care cost

Increase the efficacy and efficiency of the health care service by optimizing the existing resources

Decreasing the family's burdens related to the care of elderly relatives

Increasing the population confidence in the health/social care system;

Connect various actors-public, voluntary and private to deliver a co-ordinated ICT-supported health and socialcare services to older people;

Easing the burdens to the families with older people.

Provide a completeness service to the user

Creating a common database containing the health and social data of the users

Acquiring the user data and his needs

Providing an health/need action plan

Delivering the action plan

Monitoring the feedbacks

Updating the user database

Inception Report | Section 3

Overview of some promising cases: e-care (Italy)

INPUT

Context Object.

OUTPUT OUTCOMES IMPACTS ACTIVITIES




Overview of some promising cases: Gesundes Kinzigtal (Germany)

Objectives: Improving the cooperation of health care providers within and between different health care sectors. Dimension: Regional Beneficiaries: Overall population Funders: AOK (Public

healthcare organization)

LKK (Public healthcare organization)

Providers: Gesundes Kinzigtal (Private)

Promotion of Integrated care. The goal of integrated care systems is to improve the cooperation of health care providers within and between different health care sectors. First of all, integrated care projects attempt (i) to improve and intensify the cooperation between general practitioners (family physicians), specialists, and representatives of other health professions such as physio- or psychotherapists as well as (ii) to optimize the coordination of ambulatory (outpatient) care and hospital (inpatient) care

Contribute to synergies of the various evaluation modules and initiate common activities including, e.g. publications on inter-modular research question. Considerable comparative savings in relation to normal care

Providing a coordination of service interfaces between general and specialized care

Creating a common database containing the health data of the patients

INPUT

Context Object.


Integrated care can overcome the economic inefficiencies of the traditionally fragmented health system, resulting from a poor coordination of service interfaces between general and specialized care as well as between inpatient and outpatient care. By implementing this approach, the initiative has generated a reduction in the operational costs due to a better coordination of health care systems and by integrating the existing delivery resources.




Overview of some promising cases: Welfare to Work (Poland)

Objectives: Engaging the unemployed differently according to their "distance" from the job market (i.e. long-term unemployed may be more distant than recently graduated) with information to find and maintain a job Dimension: Regional Beneficiaries: Unemployed people Funders: Local government European Community Providers: Government of Malopolska Region

Develop and implement a model by providing services from public tender execution support and employee training through ongoing monitoring, evaluation, and quality control for the program

Known as the ‘express train to employment’, the approach introduced many new or deeply redesigned features to the Polish market such as: • Contracting out employment services to private companies based on the principle of payment for outcomes, under which installments are paid

only when participants find and maintain employment. • Providing freedom to non-public operators to select the engagement mechanisms and tools, beyond a ‘minimum suite’ of services that must be delivered by the operator. • Using careful selection criteria to categorize and select target groups of participants, and thus

focusing activities on those people who have serious barriers to finding employment. • Monitoring the status of project participants after finding employment, which is critical to sustaining the new remuneration model

New model for engaging the long-term unemployed, that opens the labor services market to non-public operators (specialized private organizations that undertake contracts for performing engagement services). The model enables an individualized, and thus more effective approach to engaging the unemployed and increases the efficiency of public spending, as payments are only made when specific outcomes are achieved

Creating a database containing the user data of the people seeking the job

INPUT

Context Object.





Overview of some promising cases: PreWonan (Netherland)

Objectives: To provide pleasant housing for low-income families or those with disabilities Dimension: Local Beneficiaries: Low income families Funders: PreWonen (Third Sector) Providers: PreWonen (Third Sector)

Centralized support services for social housing management, integrating self-service web application, internet portals, online registration

PreWonen has already saved more than EUR 3 million in operating costs. Enhance operational efficiency by creating a sustainable operating model. Improve cost efficiency by cutting unnecessary administrative costs, reducing property maintenance costs. Improve leadership, project management, organizational design, change management. Improve service delivery

Easing the housing problems for low income families and families with disability people.

Prewonen is responsible for housing more than 13,000 households in the Haarlem region and manages and develops more than 15,800 homes and other types of property to provide affordable and suitable housing for low-income families and those living with disabilities

INPUT

Context Object.




Objectives: Specialisterne is a not-for-profit organization that helps businesses recognize, value and integrate people with autism and other specific challenges into the workforce by providing training, education and employment and sharing best practices. Dimension: National Beneficiaries: Disabled unemployed people Funders: SPF (Third Sector) Providers: Specialisterne (Private)

Services from data handling, data logistics, digitalization, software testing

The Specialisterne

concept proves that

people with autism and

similar challenges can be

valuable and worthy

contributors to the labor

market, once they are

understood and get the

support they need to

excel. The traits that

usually exclude people

with autism from the labor

market are the very traits

that make them valuable

employees at

Specialisterne; such as

attention to detail and a

persistence to get the job

done.

They offer a youth

education program and

training program to help

develop each student’s

personal, social and

professional skills,

preparing them for future

placement in the labor

market

Specialisterne seeks to enable one million jobs worldwide for a target population that would otherwise face substantial barriers to employment

At the core of Specialisterne

is a 5 month assessment

program where candidates

with autism go through

different exercises, tasks and

work situations. This

assessment program helps

our staff to see past the

diagnosis to the candidate’s

real personality, skill-set and

potential. Specialisterne

Denmark also operates a 3

year education program for

young adults with autism and

similar challenges. The

purpose of the school is to

create a holistic approach to

education and focuses on

social and cultural

understanding, health and

well-being, social behavior

and skills. The school works

closely with Specialisterne

Denmark’s business partners

and supports students with internships and work-

experience


Overview of some promising cases: Specialisterne (Denmark)

INPUT

Context Object.





Overview of some promising cases: Voldix (Spain)

INPUT

Context Object.

Objectives: To enhance digital literacy, skills and inclusion. To promote research and social innovation in the field of social technology. To foster employment in the field of new digital professions. Dimension: National Beneficiaries: Disabled unemployed

people Elderly people Prisoners Funders: European Commission Providers: PcableY (Private)

OUTPUT OUTCOMES IMPACTS

Promotes digital literacy and inclusion; - research and innovation in social technology, especially as it relates to health, well-being and active ageing; - employment in the new digital professions; - social innovation.

Implement new technologies into the life of Galicians through volunteer workers, aiming at moving towards a more ICT enabled society

Foster innovation in

management models:

boosting level of usage of

new technolgies by

citizens in order to support

and consolidate Third

Sector leverage improving

its autonomy, level of

participation, cooperation

and daily management.

Improve social

responsibility through

volunteering offering time

and skills, also through

Corporate Social

Responsibility mechanisms.

Improve efficiency and

cooperation: create and

disseminate MARCA

volontariado and Nuevas

Tecnologías brands, to

channel different social

actions in Galizia, guiding

the society towards an

Information and

Communication driven

society

ACTIVITIES

Providing everyone with the same opportunities in terms of accessing, understanding and using internet and the new technologies

Thank you

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Workshop on ICT-Enabled Social Innovation General assembly...

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