Communicating with Impact

There’s lots of ways to communicate – the purpose of this work-shop is to look at what you do naturally and what you would liketo develop. How do you handle those difficult conversationsaround performance, career progression, calibration, behav-iours? We explore how different people receive and transmitand how you can effectively put your message across andachieve your objectives.

The workshop will focus on certain skills such as questioning& listening, giving/receiving feedback, handling difficultconversations, influencing skills and you will see how each of these skills could help you develop as aneffective communicator both in work and in your personal life.

Benefits: Gaining support from others; inspiring others; persuading others; engaging people to newideas; creating and building relationships.

WorkshopFacilitation

Our approach? Learning with action and actions with learning.We grow people skills, knowledge and attitudes in

flexible formats, that are pragmatic, memorable and deliver impact in the work place.

Ritual cliché

Facts + Info

Judgement +Oopinions

Emotions

PeakRapport

Trust

Risks

“It is the b

est teach

ing sessio

n I’ve had

for year

s and I got

a lot out

of it.

I have alr

eady rec

ommended

it to seve

ral people

!”

“Think your training style issecond to none.

I am sure it will help gainthe promotion I amhoping for!”

Influencing For Results

To achieve full success in almost any role it is increasingly important to be able to gain support ofothers. To work collaboratively with others it is also essential to be aware of our natural impact andadapt it to get the results that are needed.

Delegates will learn how they naturally influence and how to change their style for more success. Theworkshop provides an opportunity to review relationships with key stakeholders, your level of effec-tiveness, where you want that relationship to be and the steps that you need to take.

Benefits: Understanding what you do well and having flexibility in your style; planning approacheswith different people and different situations; Learning what is within your sphere of control.

Me… As A Leader

The aim is to equip you with the skills, knowledge and behaviours to improve your confidence andcapability when managing and developing others. Leadership starts with self awareness and in this 2day workshop delegates learn about and start to strengthen their own unique leadership footprint.Who you are being has a direct impact on your capability as a leader. This is not theory it’s practicalapplication.

Benefits: Increased confidence in style of leadership, greater awareness of self and the impact thatyou have as a leader. An opportunity to look at what you do well and what would be even better if.Prepare to be challenged.

Goal Setting

What we can see in the mind we can achieve. Knowing how to set goals is a life skill. When we engage ourwhole brain in the process the results are amazing. In this workshop we explore how we get in our own wayand how to remove blockages to our success. Using Goal Mapping tools and techniques and a 7 step processto goal setting delegates will leave the workshop with a roadmap, a CD and confidence that they will achievetheir goal.

Benefits: The workshop can be for personal goal achievement; team goals; setting team charters; for manag-ers to motivate and engage their teams in performance reviews; for managing change. It is learning in a fun andcreative way.

Conflict Management and Assertiveness

This workshop is aimed at supporting and encouraging managers torecognise the early stages of conflict and to identify appropriatestrategies for dealing with the conflict. We identify 3 core compo-nents of conflicts and use the 5 Stages of a conflict model tounderstand how and why conflicts escalate and when managersneed to intervene.

Delegates will practice using coaching conversations to support theirinterventions to resolve issues constructively. A framework will becreated during the workshop that the managers can refer to whendealing with informal conflict situations.

Mybehaviour

MyAttitude

Your

behavio

ur

YourAttitude

Betari Box

Mindfulness Series

"Between stimulus and response there's a space, in that space lies our power to choose our response,in our response lies our growth and our freedom." Viktor Frankl.

Most of us find ourselves frequently ‘swept away’ by the current of thoughts and feelings, worries,pressures, responsibilities; wanting things to be different from how they are right now. This can beparticularly powerful when we are faced with pain, difficulties, illness and stress that confound ourattempts to find a solution or to feel better. Feeling stuck in this way can be draining. Mindfulness canhelp us to work directly with the struggle we sometimes have in relating to life’s experience and indoing so can really improve the quality of our life. This series of 90 minute seminars are designed astasters to introduce mindfulness concepts and practice into the work place. We also offer an 8 weekmindfulness programme consisting of weekly 2 hour mindfulness sessions, workbook and CD forembedding the benefits of mindfulness.

Mindfulness in Stress ManagementFocus on the impact of our thoughts on our feelings and our actions. Learning how to break the

cycle so instead of being overwhelmed, were better able to manage them.

Mindfulness in Personal EffectivenessNever have enough time? Feeling overwhelmed by the endless lists you have to manage? Learn howMindfulness can reduce the many distractions and enhance your ability to be effective.

Mindfulness in LeadershipTrust, cooperation, compassion are all components of leadership that can be enhanced by Mindful-ness. In this 90 minute session we practice mindful leadership techniques.

Benefits: Work – life balance; dealing with crisis; increasing presence; communication; decisionmaking; coping with ambiguity; increasing resilience; improved listening.

Personal Impact in Managing Relationships

Those who fail to recognize the impact their behaviour has on others, and those who are oblivious toother people’s emotions, are significantly handicapped in achieving their true potential. In this work-shop we explore what is emotional intelligence and why is it more important the higher you progressthrough your career? How to use emotional intelligence to create the personal impact that will buildyour own brand and reputation.

Benefits: Increase your understanding of the impact you have in relationships; understand youremotions and the reactions of others; manage your emotions and reactions in the workplace…andat home!

Presenting with Confidence

Rarely are we given feedback on how to improve our presentation style.People normally give feedback on content but not on the way in which youcome across. This workshop provides you with the opportunity to learn howto structure presentations and how to deliver your message effectively. Youwill present several times over the course of the day and receive detailedfeedback. Group size is small, max 6, to enable high levels of interaction.

Ideal for delegates whose work requires them to occasionally addresssmall groups or meetings; those who need to present professionally tointernal or external audiences or those who lack confidence in public speak-ing and would like to deal with their nerves.

7%Words

55%Dance

38%Music

Mehrab

ian

Leading Successful Teams in Uncertain Times

Different skills are needed to lead through uncertainty, in this workshop delegates will learn skills andtechniques for maintain success by understanding their teams and what makes the effective. Thisworkshop is particularly powerful for managers wanting to understand what their teams need inuncertain times and how to do their best work. Or it can be attended as a team event in which wedefine goals and objectives; identify the team characteristics; harness the team energy to addressthe changing demands.

Benefits: Understanding what teams need in uncertain times and helping them to move forward.

Team Dynamics – using Myers Brigg Type Indicator

The elegantly simple, yet powerfully perceptive framework of MBTI Step I (Myers-Briggs TypeIndicator®) can provide the basis for a life-long personal developmental journey, as well asunderpinning enhanced organisational effectiveness itt provides the foundations for a deepunderstanding of personal motivations and group interactions. It can be applied to multiple personaland business issues, revisited over time as new challenges arise. By providing multiple quality-assured insights with a single questionnaire, the MBTI assessment saves organisations time andmoney. In this workshop the team will generate an action plan based on their insights into strengthsand using these to minimise any team skills gaps.

Benefits: The team will be better able to deliver against key objectives as well as address issues in theteam environment such as improving communication, resolving conflict, solving problems and usingteam strengths.

Performance for Growth

A workshop that is designed to increase manager engagement with performance management andenable employees to understand how to drive their career positively. We cover how to set objectivesthat are motivating and meaningful, preparing for 1:1s, giving feedback, performance developmentplans, behaviours that signal success at work. This is a practical workshop where you will have theopportunity to write your objectives, receive feedback and prepare for your performance appraisal.

Benefits: Whether you are a manager or an employee this is an essential workshop if performingwell is important to your career.

Managing Resilience

In today’s workplace you need to be able to rise to the challenges thatyou face and be able to recover the energy you need to achievesuccess. If you are a manger you also need to know how to encour-age and support colleagues to do this too. This workshop looks at thetype of resilience you need and how resilient you are. We help you toapply models and skills to increase your levels of resilience and thatof your teams.

Benefits: Increase stress management and motivation. Drive performance; health & well-being,reduced sickness.

Benefits: Understand how to write a presentation, using media, your style and impact and gainconfidence to do more.

Action

Impact

Do- differently

www.ebi

Managing Change & Transitions

Maximizing performance in time of constant change is one of the biggest challenges in organisations.This highly interactive workshop will work with you on real time practical issues you face to build onyour existing skills and introduce new concepts and practical tools to help. We look at what change sdo you find the most challenging? The organizational change curve; working with the disengaged,disenchanted, disorientated and misidentified, creating a compelling vision of the new world, managingemotions, yours and those of your team.

Benefits: Change resilience and taking back control; knowing where the winds of change will blow youand how to take people, hearts and minds.

Coaching Skills

This course isn't exclusive to people in management positions, but to just about anyone who workswith others. It's not enough to tell people what you want them to do and expect they'll do it, you needto be able to understand what it takes to get the best out of each individual. This is true whether youare a manager or someone working alongside peers - you will probably have to use coaching skills aspart of your everyday communication. In this workshop we are aiming to provide you with some highlyeffective coaching skills you will be able to put into practice immediately. It is interactive, fun andexperiential.

Benefits: Motivating and Developing teams or individuals; Handling conflict; in performance apprais-als and one to ones; setting objectives and ensuring goals are met; helping and supporting whensomeone is struggling or having a difficult time.

Be Your Best – Introduction to NLP

NLP helps us to change behaviours that aren’t getting us what we want so that we can achieve ourgoals. Learn some simple techniques that can use to motivate yourself and others, change youremotional and energy state to be the best that you can be when you need to be! Understand your ownblue print for communicating and how to flex your style to build better relationships with others.

Benefits: Increased presence, impact and performance for you and others.

UnconsciouslyIncompetent

ConsciouslyIncompetent

Consciouslycompetent

Unconsciouslycompetent

For more information contact:

Carroll Macey - Managing Director

T: +44 (0) 115 846 2146F: +44 (0) 754 597 2202

carroll@cm2c.com

www.cm2c.com

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“Thanks for being a great facilitatorand all the best for the future!”