Workplace Violence 20121

8/12/2019 Workplace Violence 20121

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Your Host

Linda Robinson, PHR Training & Development

Manager, CPEhr 20+ years of HR and managerial

experience in hospitality, food &beverage, gaming andmanufacturing industries

copyright 2012 CPE HR, Inc. All rights reserved


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CPEhr Management Trainingpresents

Prevent & DiffuseWorkplace

Violencecopyright 2012 CPE HR, Inc. All rights reserved


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Scope of the Problem

Over 2 million victims ofworkplace violence each year1 in 6 violent crimes occur at workOne of the 4 main causes of job-related deaths for all employees

Violence is the #1 cause of deathin the workplace for womencopyright 2012 CPE HR, Inc. All rights reserved


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Goals

Understand the causes ofworkplace violence

Recognize warning signs of violent behaviorKnow the right actions to takeKnow the policy requirements



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Effective Steps

EducationObservation

ConfrontationSecurity Measures

InterventionReporting



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Whos at Risk? All employeesSome may face a greater risk: employees who work with the

public off-site employees night workers

employees who travel forbusiness employees who handle money



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External ThreatsFormer employeesFriends or relatives ofemployees

Healthcare: patients or familymembers of patientsCustomers or vendorsRobbers/burglarsTerrorists



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Internal Threats

Aggressive or violentemployees

Disgruntled employees towardssupervision

Co-workers toward each other

copyright 2012CPE HR, Inc. All rights reserved


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Types of Threats

Veiled Observe body language

Conditional Goal is to intimidate

Direct Declared intent to hurt

copyright 2012CPE HR, Inc. All rights reserved


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General Warning SignsPsychological deteriorationDecreased or inconsistent

job functioningSocial isolationMarked deterioration inpersonal hygiene

Other major personalitychangescopyright 2012 CPE HR, Inc. All rights reserved


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Additional Signs

Fascination with weapons Alcohol or drug abuse

Extreme stress Anguish over employment

decisionsHistory of violent incidents



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Levels of Anger Psychologists generally categorizeviolent behavior in the workplaceinto 4 levels

Awareness of the symptoms ofeach level can greatly reduce andeven eliminate violence

Awareness can allow anopportunity to spot behavior beforeit becomes dangerous copyright 2012CPE HR, Inc. All rights reserved


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Level 1Individual upset, behavior begins to

change Sensitive to criticism/takes things

personally

Passive-aggressive behavior possiblyincluding procrastination andtardiness

Sarcasm, irritable, frustrated Job performance still within norms Facial: frowns, staring, grimacing



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Level 2Pronounced, discernable escalation

Dehumanizing insults, angry remark,slurs

Criticism of others including company

More emotional, less rational Job performance impacted (errors,

difficulty concentrating, complainingto others)

Tight, fast, jerky body movementscopyright 2012 CPE HR, Inc. All rights reserved


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Level 3

Escalating physical, emotional,

psychological activity Yelling, shouting, profanity Throwing of objects, door slamming,

pacing Combative with threats (vague tospecific)

Blames others Rationally limited, becoming morevisually oriented/tunnel vision

Extensive self-talkcopyright 2012 CPE HR, Inc. All rights reserved


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Effective Steps





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Face-To-Face

Determine an escape routeMaintain a safe distance

Establish non-aggressive eyecontact

Keep an even tone of voicecopyright 2012 CPE HR, Inc. All rights reserved


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Face-to-Face with an Armed Aggressor

Dont try to disarm the aggressorDo exactly what you are toldDont make any sudden movesSpeak carefully and sparinglyGo for cover or run only if safe todo soKeep hands visible



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Effective Steps





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Security Measures

Always report: Unusual or unexpected

deliveries Any threats from people

outside the company Any signs of break-ins or

missing itemscopyright 2012CPE HR, Inc. All rights reserved


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Additional Security

Take appropriate precautionswhen working late

Advise building security if youare staying late

If youre being attacked, yell toalert others; use a whistlecopyright 2012CPE HR, Inc. All rights reserved


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Effective Steps





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InterventionDeal with threatening behaviorright awayReview the policy with problem

employeesDiscuss the situation with HRRefer problem employees forcounseling (EAP or private)



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Intervention: Follow-up

Monitor the employeesbehavior Use progressive discipline asneeded

Assess the violent potentialof terminated employees



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Always Report

Reporting may prevent moreserious incidents and gives thetroubled individual anopportunity to receive guidance

Immediately report to yourmanagement, HR or securitycopyright 2012 CPE HR, Inc. All rights reserved


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Helping Victims of Violence

Get medical assistancefor victims

Tell them what is beingdone to resolve the problemListen to their concernsHelp them get back to work



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Domestic ViolenceCosts employers $728 milliondollars in lost productivity eachyear and $7.9 million dollars in paidworkdays lost each year

20% of domestic abuse andviolence can be enacted at theworkplaceNot gender specific, can impact upto 40% of women and up to 30% ofmen



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Policy Considerations

Purpose of a violenceprevention policyZero tolerance for violenceEmployee involvementYour role in communicatingand promoting the policy



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SummaryRealize that workplace violence is areal and present dangerKeep alert for signs of trouble

Follow all security measuresTake immediate action to deal withthreatening or violent behaviorReport all threats or violentbehavior copyright 2012 CPE HR, Inc. All rights reserved


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HRCI Credit

Program ID: ORG_PROGRAM - 130280Title: Prevent & Diffuse WorkplaceViolence

Start Date: November 29, 2012End Date: November 29, 2012Recertification Credit Hours Awarded:1.0Specified Credit Hours: General

Copyrig ht 2012 CPE HR, Inc. All r ight s reserv ed

Workplace Violence 20121

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Transcript of Workplace Violence 20121