Workplace PrinciplesWorkplace Principles

ObjectivesObjectives• Students will:Students will:

– Demonstrate professionalism when interacting with fellow students, co-workers, Demonstrate professionalism when interacting with fellow students, co-workers, and clients. and clients.

– Respect interdisciplinary roles of team members. Respect interdisciplinary roles of team members. – Report activities and behaviors by self and others that adversely affect the Report activities and behaviors by self and others that adversely affect the

health, safety, or welfare of students, clients, and co-workers. health, safety, or welfare of students, clients, and co-workers. – Demonstrate fairness and equal treatment of all persons. Demonstrate fairness and equal treatment of all persons. – Describe the qualities of a successful leader. Describe the qualities of a successful leader. – Demonstrate conflict management skillsDemonstrate conflict management skills– Develop an employment portfolio including a cover letter, resume, and reference Develop an employment portfolio including a cover letter, resume, and reference

page. page. – Identify sources for job leads and employer contacts. Identify sources for job leads and employer contacts. – Complete application forms. Complete application forms. – Prepare and practice for job interviews. Prepare and practice for job interviews. – Practice job follow-up strategies (job acceptance and job rejection)Practice job follow-up strategies (job acceptance and job rejection)– Review pre-employment tests. Review pre-employment tests.

Work EthicsWork Ethics

• Behavior in the workplace that includes:Behavior in the workplace that includes:– How you lookHow you look– What you sayWhat you say– How you behaveHow you behave– How you treat othersHow you treat others– How you work with othersHow you work with others

• You’re work ethics mean the difference You’re work ethics mean the difference between success and failure on the job.between success and failure on the job.

ContentsContents

Personal QualitiesPersonal Qualities

Interpersonal SkillsInterpersonal Skills

Job Seeking SkillsJob Seeking Skills

Personal QualitiesPersonal Qualities

Personal AppearancePersonal Appearance

• Health care workers must practice healthy Health care workers must practice healthy habits and wear professional garments. habits and wear professional garments.

• When health care workers present a When health care workers present a positive self-image, patients are more positive self-image, patients are more likely to feel confident about the care they likely to feel confident about the care they receivereceive

Good HealthGood Health

• Good nutritionGood nutrition

• Regular physical activityRegular physical activity

• Adequate sleepAdequate sleep

• Effective stress managementEffective stress management

• Good postureGood posture

• Avoiding harmful substancesAvoiding harmful substances

Dress RequirementsDress Requirements

• Every medical facility has dress Every medical facility has dress requirements for the employees. requirements for the employees.

• The requirements for dress vary by facility, The requirements for dress vary by facility, but most facilities have rules regarding:but most facilities have rules regarding:– UniformUniform– ClothingClothing– ShoesShoes– Name badgeName badge– JewelryJewelry

HygieneHygiene

• Health care workers must take special Health care workers must take special care to maintain good hygiene, including:care to maintain good hygiene, including:

• Controlled body odor and cleanlinessControlled body odor and cleanliness

• Groomed hair and fingernailsGroomed hair and fingernails

• Clean, appropriate hairstylesClean, appropriate hairstyles

• Tasteful makeupTasteful makeup

Desirable TraitsDesirable Traits

• Positive AttitudePositive Attitude• FlexibilityFlexibility• HonestyHonesty• ResponsibilityResponsibility• CommitmentCommitment• EnthusiasmEnthusiasm• Follow the RulesFollow the Rules• CommunicationCommunication• InteractionInteraction• Personal and Professional GrowthPersonal and Professional Growth

StressStress

• Stress is what you feel when you have to handle Stress is what you feel when you have to handle more than you are used to.more than you are used to.

• Your body responds as though you are in Your body responds as though you are in danger. danger.

• It makes hormones that speed up your heart, It makes hormones that speed up your heart, make you breathe faster, and give you a burst of make you breathe faster, and give you a burst of energy. energy.

• This is called the fight-or-flight stress response.This is called the fight-or-flight stress response.

StressStress

• If stress happens too often or lasts too long, it can If stress happens too often or lasts too long, it can have bad effects. have bad effects.

• It is linked to headaches, an upset stomach, back It is linked to headaches, an upset stomach, back pain, and trouble sleeping. pain, and trouble sleeping.

• It weakens your immune system, making it harder to It weakens your immune system, making it harder to fight off disease or make health problems worse. fight off disease or make health problems worse.

• It can make you moody, tense, or depressed. It can make you moody, tense, or depressed.

• Your relationships may suffer, and you may not do Your relationships may suffer, and you may not do well at work or school.well at work or school.

StressStress

• Common causes include:Common causes include:– Health & emotional issuesHealth & emotional issues– RelationshipsRelationships– Major life changesMajor life changes– Your job Your job – Responsibilities and/or activitiesResponsibilities and/or activities

Short Term Effects of StressShort Term Effects of Stress

• Increased heart rate Increased heart rate • HeadacheHeadache• Stiff neck / tight shoulders Stiff neck / tight shoulders • Back painBack pain• Increased respirationsIncreased respirations• Sweating / sweaty palms Sweating / sweaty palms • Upset stomach, nausea, or diarrheaUpset stomach, nausea, or diarrhea

Long Term Effects of StressLong Term Effects of Stress• Immune system Immune system

– More likely to get sick and can make your symptoms of chronic illness worse. More likely to get sick and can make your symptoms of chronic illness worse.

• HeartHeart– Linked to high BP, abnormal heartbeat, and is linked to heart disease.Linked to high BP, abnormal heartbeat, and is linked to heart disease.

• MusclesMuscles– Constant tension from stress can lead to neck, shoulder, and low back pain.Constant tension from stress can lead to neck, shoulder, and low back pain.

• Stomach Stomach – Can worsen symptoms of gastroesophageal reflux disease (GERD), peptic ulcer Can worsen symptoms of gastroesophageal reflux disease (GERD), peptic ulcer

disease, irritable bowel syndrome, or ulcerative colitis. disease, irritable bowel syndrome, or ulcerative colitis.

• Lungs Lungs – Stress can make symptoms of asthma and chronic obstructive pulmonary disease Stress can make symptoms of asthma and chronic obstructive pulmonary disease

(COPD) worse. (COPD) worse.

• SkinSkin– Skin problems such as acne and psoriasis are made worse by Skin problems such as acne and psoriasis are made worse by

stressstress

Coping StrategiesCoping StrategiesPositivePositive• Listening to music Listening to music

• Playing with a pet Playing with a pet

• Laughing or crying Laughing or crying

• Going out with a friend Going out with a friend

• Taking a bath or shower Taking a bath or shower

• Writing, painting, or other creative Writing, painting, or other creative activity activity

• Praying or going to church Praying or going to church

• Exercising or getting outdoors to Exercising or getting outdoors to enjoy nature enjoy nature

• Talking with a or close friend Talking with a or close friend

• Gardening or making home Gardening or making home repairs repairs

• Practicing deep breathing, Practicing deep breathing, meditation, or muscle relaxation meditation, or muscle relaxation

NegativeNegative

• Criticizing yourself Criticizing yourself

• Driving fast in a car Driving fast in a car

• Chewing your fingernails Chewing your fingernails

• Becoming aggressive or violent Becoming aggressive or violent

• Eating too much or too little or Eating too much or too little or drinking a lot of coffee drinking a lot of coffee

• Smoking or chewing tobacco Smoking or chewing tobacco

• Drinking alcohol Drinking alcohol

• Yelling at your family or friends Yelling at your family or friends

• Taking a recreational drug to calm Taking a recreational drug to calm yourself yourself

• Avoiding social contact Avoiding social contact

**Jeannette CurtisJeannette Curtis

WebMdWebMd

TeamworkTeamwork

• Every employee at a health care facility is Every employee at a health care facility is a member of a health care team. a member of a health care team.

• All members of the team must work as a All members of the team must work as a cohesive unit to provide the best possible cohesive unit to provide the best possible health care for patients.health care for patients.

Effective TeamsEffective Teams

– Mutual respectMutual respect– Healthy interpersonal relationshipsHealthy interpersonal relationships– Open communicationOpen communication– Frequent conferencesFrequent conferences– Team identityTeam identity– Positive interactionsPositive interactions

Conflict ResolutionConflict Resolution

• Conflicts are natural and do not indicate Conflicts are natural and do not indicate that a team is unsuccessful. that a team is unsuccessful.

• There are many strategies that health care There are many strategies that health care worker can use to resolve conflicts. Each worker can use to resolve conflicts. Each strategy involves compromise. strategy involves compromise.

• Compromise is negotiating to reach a Compromise is negotiating to reach a mutual agreement. mutual agreement.

Conflict Resolution StrategiesConflict Resolution Strategies

• The Win/Win StrategyThe Win/Win Strategy - Team members - Team members shift their focus from “I want to win” to “I shift their focus from “I want to win” to “I want you and I to win.” want you and I to win.”

• The Willingness to Resolve StrategyThe Willingness to Resolve Strategy - - This strategy works by shifting from an This strategy works by shifting from an outward attack to an inward evaluation. outward attack to an inward evaluation.

• The Broadening Perspectives StrategyThe Broadening Perspectives Strategy - - all viewpoints are shared and given equal all viewpoints are shared and given equal consideration. consideration.

LeadershipLeadership

• Leadership is the ability to motivate people Leadership is the ability to motivate people to work together and to achieve a common to work together and to achieve a common goal.goal.

• A team is not limited to one leader. A team is not limited to one leader. Anyone can be a leader by contributing to Anyone can be a leader by contributing to the team and working hard. the team and working hard.

• The most effective way to lead is by The most effective way to lead is by example. example.

Types of LeadersTypes of Leaders

• Democratic Leaders – Democratic Leaders – are team-oriented are team-oriented

• Laissez-faire Leaders – Laissez-faire Leaders – allows allows individuals to function independentlyindividuals to function independently

• Autocratic Leaders – Autocratic Leaders – takes full takes full responsibility for the decision-making responsibility for the decision-making processprocess

Characteristics of LeadersCharacteristics of Leaders

– Takes initiativeTakes initiative– Respects othersRespects others– Works well with a groupWorks well with a group– Leads by exampleLeads by example– Understands personal Understands personal

strengths and weaknessesstrengths and weaknesses– Communicates Communicates

successfullysuccessfully– Recognizes abilities in Recognizes abilities in

othersothers– Maintains high standardsMaintains high standards

– Conducts productive Conducts productive meetingsmeetings

– Keeps an open mindKeeps an open mind– Handles conflict Handles conflict

appropriatelyappropriately– Adapts to changeAdapts to change– Demonstrates integrityDemonstrates integrity– Practices patience and Practices patience and

self-controlself-control– Attributes success to the Attributes success to the

teamteam

Attitudes to AvoidAttitudes to Avoid

– InflexibleInflexible– Short temperedShort tempered– Close mindedClose minded– JudgmentalJudgmental– PrejudicedPrejudiced– Attitude of superiorityAttitude of superiority– LazyLazy– UnapproachableUnapproachable– DisrespectfulDisrespectful

Time ManagementTime Management

• Time management is a set of skills that Time management is a set of skills that helps people to be efficient and productive helps people to be efficient and productive with their time.with their time.

• By using time management skills, health By using time management skills, health care workers can reduce their stress and care workers can reduce their stress and maintain proper perspective on their jobs maintain proper perspective on their jobs and lives.and lives.

Time Management Time Management Strategies and ToolsStrategies and Tools

– Set clear goals.Set clear goals.– Making a time management plan.Making a time management plan.

• PrioritizePrioritize• Identify habitsIdentify habits• Schedule tasksSchedule tasks• Make a “to do “ listMake a “to do “ list• Plan ahead.Plan ahead.• Avoid distractionsAvoid distractions

– Use appropriate tools such as:Use appropriate tools such as:• daily plannersdaily planners• calendars,calendars,• report sheetsreport sheets• electronic devices, phones, PDA’s, etcelectronic devices, phones, PDA’s, etc

Problem SolvingProblem Solving

• The ability to analyze a situation and reach The ability to analyze a situation and reach a reasonable conclusion.a reasonable conclusion.

• The difference between an average health The difference between an average health care worker and an excellent health care care worker and an excellent health care worker is often the ability to solve worker is often the ability to solve problems. problems.

• Requires looking at the big picture and Requires looking at the big picture and combining factual knowledge with creative combining factual knowledge with creative thinking.thinking.

Problem Solving MethodProblem Solving Method• Identify the problemIdentify the problem

– What is the basis of the problem? What is the basis of the problem? – What is causing the problem?What is causing the problem?

• Identify the objective that must be achievedIdentify the objective that must be achieved – What is the goal? What is the goal? – What must be accomplished? What is the big picture?What must be accomplished? What is the big picture?

• Identify the circumstances that affect the problemIdentify the circumstances that affect the problem– What are the facts? What are the facts? – What is preventing the goal or task from being accomplished?What is preventing the goal or task from being accomplished?

• Name all possible solutionsName all possible solutions – How might the problem be eliminated? How might the problem be eliminated? – How might the goal be adapted?How might the goal be adapted?

• Make and implement a planMake and implement a plan – Which solution will be the most effective? Which solution will be the most effective? – Is the solution reasonable?Is the solution reasonable?

• Evaluate the resultsEvaluate the results – Did the solution solve the problem?Did the solution solve the problem?