Training Smarter, Working Smarter

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Webinar sponsored by:

# @jaycross @cornerstoneinc @GoToTraining

Today’s Speakers

Michael DortchModerator,

Focus http://www.focus.com/

@DortchOnIT

Jay CrossInternet Time Alliance

http://www.internettime.com/@jaycross

Convergence of Work and Learning

Heidelberg, 1970

Honeymoon Trip

1970

Time

Now

The rate of innovation isincreasing exponentially.

Faster, faster, faster

Now

1967

Mechanical Complex

Unpredictable

Us.Me.

Inclusive

1982 1999

Intangibles

S&P 500

Tangibles

Value has migrated to intangibles

Tangible Value

Intangible Value

Training

Work

20th Century

Net-Work

Training

Work

Work & Learning

21st Century20th Century

Net-Work

Working Smarter

Learning Spectrum

Formal Informal

Novice’s Learning Mix

Informal

Formal

How Novices Learn

High-performer’s Learning Mix

Informal

Formal

How Experienced People Learn

Learning over time

Formal

Informal

time

The Spending/Learning Paradox

Learning over time

Formal

Informal

Training department’s comfort zone

Spectrum of activities

Formal InformalInstructor-led classWorkshopVideo ILTSchoolingCurriculum

MentoringLunch ‘n learnConferencesSimulationsInteractive webinarsPerformance supportYouTubePodcastsBooksStorytelling

Hallway conversationProfiles/locatorSocial networkingTrial & errorSearchObservationAsking questionsJob shadowing/rotationCollaborationCommunityStudy groupWeb jamFeedsWikis, blogs, tweetsSocial bookmarkingUnconferences

Connections

n = 353

Smiles

Frowns

When a Framingham resident became obese, his or her friends were 57

percent more likely to become obese, too. Even more astonishing to

Christakis and Fowler was the fact that the effect didn’t stop there. In fact, it

appeared to skip links. A Framingham resident was roughly 20 percent more likely to become obese if the friend of a

friend became obese — even if the connecting friend didn’t put on a

single pound. Indeed, a person’s risk of obesity went up about 10 percent even if a friend of a friend of a friend

gained weight.

Nicholas Christakis and James Fowler

September 10, 2009

Smoking, they discovered, also appeared to spread

socially — in fact, a friend taking up smoking

increased your chance of lighting up by 36 percent,

and if you had a three-degrees-removed friend

who started smoking, you were 11 percent more likely

to do the same.

Social Contagion

DoingLearningNaturalSocialSpontaneousInformalUnboundedAdaptiveFun

Conversation

Elevator Pitch

Dirty Words

George Carlin

1. Training2. eLearning3. Informal 4. Learner5. Social6. KM7. Learning"Seven Words You Can Never Say on Television".

Don’t call it learning

201120062002

Informal Learning

eLearning WorkingSmarter

Talk about business results

“Putting a simple information sharing system on our repair staffʼs mobile phones could cut downtime and increase our revenues $3 million to $5 million a year. It could be in place in two weeks.”

“Can I drop by your office later to talk with you about this?”

Tell a story

“Weʼve come up with a simple network that could free up more than 10,000 billable hours a year among our systems engineers. Thatʼs about $30 in incremental revenue. Our investment would be minimal.”

“Itʼs something we might provide to customers down the road.”

“Can I get your support on fleshing out the concept?”

Tell a story

internet inside

Tell a story“What if we could share what we learn in battle every day with every company commander? In our own words? Daily? Right after it happened?”

“How many lives might we save?”

Outcomes

Reference: http://bit.ly/e59bxe and http://bit.ly/e5Pr5o

Benefits from in-house useBenefits from in-house use

Reduce time to market 29%

Increase number of successful innovations 28%

Increase speed of access to knowledge 77%

Faster access to in-house experts 52%

Reduce operating costs 40%

Increase employee satisfaction 44%

Benefits from customer useBenefits from customer use

Reduce time to market 26%

Increase revenue 24%

Reduce marketing costs 45%

Reduce customer support costs 35%

Reduce travel costs 63%

Increase customer satisfaction 50%

Business & Web 2.0

Internet Time Alliance

jaycross.com

InternetTimeAlliance.com

A Community of Practice

Questions?

Michael DortchModerator,

Focus http://www.focus.com/

@DortchOnIT

Jay CrossInternet Time Alliance

http://www.internettime.com/@jaycross

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