©Copyright 2015 OpenConnect Systems Inc.

Workforce Analytics

Productivity Through Desktop AnalyticsMost core systems provide general analytics, but these reports only track activity that passes through the system. Meaningful management decisions require complete data, so operational intelligence must capture the true source of workplace activity. WorkiQ Workforce Analytics collects desktop activity in real-time, so companies can answer tough questions about their peo-ple and processes:

Measure in Real-TimeWorkiQ Workforce Analytics can automatically capture activity of all associates, even those at-home, to identify productive and unproductive practices. WorkiQ captures all counts, time, effort, and outcomes of activity so work can be categorized and managed.

User activity is collected directly from your employees’ desktop, Citrix server, or mainframe. Individual, team, and department activity is presented through dynamic dashboards, which can be configured by non-technical users. You gain valuable opera-tional intelligence into the work each employee does, how long it takes them, and the outcomes of their effort.

Data Sheet

• Who are my most productive employees & who needs training?

• How much time is spent in productive applications, web-sites, and activities?

• How many productive hours do we get by individual and by teams?

• What activities drain an unnecessary amount of time and attention?

Applications by Time Categories of Work by Time

©Copyright 2015 OpenConnect Systems Inc.

Data Sheet

Real-Time workforce reporting provides several benefits:

Manage in Real-TimeEmployees perform at varying levels of productivity and efficiency based on training, engagement, experience, and even acute situations in their personal life. Effective managers need reliable workforce analytics to identify if workers need training, or if they are just having a bad day. WorkiQ provides the operational intelligence needed to identify, improve, and reward employ-ees through real-time management dashboards.

WorkiQ Real-Time Management Dashboard

Not all work activities generate the same productive value for your team, department, or company. To increase the output of every associate, managers must be able to identify and reward high-value work activities. WorkiQ Workforce Analytics gives managers the power to categorize work activities, track processes across all applications, and compare how different users process similar units of work.

Real-Time management dashboards provide several benefits:

• Identify unproductive behaviors when/where they occur for “in-the-moment” coaching

• Spot and reward productive behavior through individu-alized reporting

• Compare “true” employee productivity including mix and complexity of the work they handle

• Identify top performers and replicate their activities/pro-cesses across teams

• Improve distribution of work by identifying underuti-lized skill-sets or overworked associates

• Manage remote workers to the same standards as in-of-fice associates

• View most frequently utilized applications and websites in real-time as they relate to important activities

• Eliminate self-reporting on activity time, production counts, and cycle time

• Customize each user’s experience to include the analyt-ics they care personally about

• Expand existing analytics to measure all activity, not just actions within core systems

• Compare how top performers spend their time and pro-cess work

• Share team performance dashboards for increased en-gagement and self-review

©Copyright 2015 OpenConnect Systems Inc.

OpenConnect Systems Inc.2711 LBJ FWY, Suite 700Dallas, Texas 75234

AboutThe WorkiQ® solutions drive produc-tivity improvements throughout your workforce. WorkiQ® Workforce Analyt-ics provides visibility across the organi-zation of what, how much, and how ef-

fective employees complete their work. Only WorkiQ® provides the visibility to know exactly what work is being done, how it is actually being done, and the quantitative measures required to im-prove workforce productivity.

Data Sheet

(972) 888-0407

www.workiq.com

@MyWorkiQ

Improve in Real-TimeDramatic productivity improvements start with increased engagement. Through scorecards and gamification, WorkiQ Work-force Analytics delivers a wide range of reports that empower people at every level of the company to compete and engage. Through real-time metrics, as opposed to infrequent performance reviews, associates know how they are performing in com-parison to their peers, where they excel, and where they can improve. Managers can compare employees with accurate stan-dards, reward superstar performers, and see where their team ranks against other groups or departments.

WorkiQ Peer-Productivity Dashboard

WorkiQ provides the operational intelligence necessary to evaluate true staffing needs, reduce outsourcing, eliminate over-time, and lower the overall costs of operations. Also, by tracking how top performers process work, WorkiQ Workforce Analyt-ics provides the critical details needed to identify bottleneck processes that can be eliminated or automated through WorkiQ Automation.

Real-Time team and peer-productivity reports provide several benefits:

Through desktop analytics, WorkiQ Workforce Analytics enables organizations to go beyond system statistics and self-report-ing, creating actionable insights that drive real improvements within your business.

• Improve employee engagement and accountability through peer-performance scorecards and gamification

• Reduce outsourcing and overtime expense by increasing efficiency of current FTEs

• Evaluate staff utilization across departments and im-

prove operational intelligence• Identify associates with hidden potential and strong

work ethic• Identify processes and work steps that can be eliminated

or automated to improve throughput and accuracy