Working With Working With PeersPeers

Module 2Module 2

outreach 101outreach 101

communication skillscommunication skills

diversity and cultural diversity and cultural responsivenessresponsiveness

confidentialityconfidentiality

Outreach 101Outreach 101 Meet people where they are atMeet people where they are at Maintain a non-judgmental attitudeMaintain a non-judgmental attitude Listening is more important than talking Listening is more important than talking Allow time to develop a relationship based on trustAllow time to develop a relationship based on trust Reaffirm & stroke all successes (large and small)Reaffirm & stroke all successes (large and small) Be respectful of other people's confidentiality, and attuned Be respectful of other people's confidentiality, and attuned

to their boundariesto their boundaries Adapt your communication style to each individualAdapt your communication style to each individual Remember: you are an advocate, not the answerRemember: you are an advocate, not the answer Don't guilt trip people, they are the experts as far as their Don't guilt trip people, they are the experts as far as their

lives are concernedlives are concerned Consistency is extremely important; if you say you're going Consistency is extremely important; if you say you're going

to be somewhere, then you need to be thereto be somewhere, then you need to be there Help be a bridge to self sufficiencyHelp be a bridge to self sufficiency Don't pressure people Don't pressure people

Personal SafetyPersonal Safety In our experience doing outreach, most people In our experience doing outreach, most people

are really cool. There are always exceptions are really cool. There are always exceptions though, so you always want to be careful.though, so you always want to be careful.

Always be aware of your surroundings.Always be aware of your surroundings. Trust your instincts.Trust your instincts. If you feel unsafe somewhere, LEAVE.If you feel unsafe somewhere, LEAVE. Take a friend along .Take a friend along .

Communication SkillsCommunication Skills Active listening: this is a technique that engages Active listening: this is a technique that engages

the participant through the use of words, actions the participant through the use of words, actions and manners. the whole point is to listen, and and manners. the whole point is to listen, and make sure the other person knows your listening.make sure the other person knows your listening.

Open ended questions: these are questions that Open ended questions: these are questions that don't have a yes or no answer. questions that don't have a yes or no answer. questions that begin with "how", "why" and "what" can help the begin with "how", "why" and "what" can help the participant share more information. participant share more information.

Parroting (repeating): this is when you repeat Parroting (repeating): this is when you repeat what the person says to you while you're talking what the person says to you while you're talking with them. this let's them know that you are with them. this let's them know that you are paying attention to them, and it helps you to paying attention to them, and it helps you to understand what they are talking about.understand what they are talking about.

Communication Skills Communication Skills Paraphrasing: similar to parroting, but you repeat Paraphrasing: similar to parroting, but you repeat

things in your own words. this is a good way to things in your own words. this is a good way to clarify what the participant is trying to say, and clarify what the participant is trying to say, and helps you build a relationship with the person.helps you build a relationship with the person.

Reflecting: this technique expands on a statement Reflecting: this technique expands on a statement the participant has made and offers an exploration of the participant has made and offers an exploration of feelings or thoughts. Include statements like "i think feelings or thoughts. Include statements like "i think what you're saying is....”; this can help the person what you're saying is....”; this can help the person you are talking to explore their feelings, values and you are talking to explore their feelings, values and motivations.motivations.

Curiosity: expressing interest in what someone has Curiosity: expressing interest in what someone has to say helps build a relationship.to say helps build a relationship.

Reframing: this is when you offer another way of Reframing: this is when you offer another way of looking at things, something positive and looking at things, something positive and constructive. This is really helpful in helping people constructive. This is really helpful in helping people stay motivated. stay motivated.

Diversity & Cultural Diversity & Cultural ResponsivenessResponsiveness

Culture: a groups learned design for living. Culture: a groups learned design for living. it's a way of looking at the world, other it's a way of looking at the world, other people, goals, meanings of life, and what is people, goals, meanings of life, and what is right or wrong. Remember: everyone has right or wrong. Remember: everyone has different ways of looking at the world.different ways of looking at the world.

Oppression: the systematic and pervasive Oppression: the systematic and pervasive mistreatment of people, on the basis of mistreatment of people, on the basis of belonging to certain groups. it can come belonging to certain groups. it can come from individuals, institutions, or be from individuals, institutions, or be internalized.internalized.

Privilege: an advantage based on Privilege: an advantage based on membership in a certain group.membership in a certain group.

ConfidentialityConfidentiality Anything someone tells you is privileged. Anything someone tells you is privileged.

it's between you and them, so don't be a it's between you and them, so don't be a gossip.gossip.

This information is protected by law This information is protected by law (HIPAA).(HIPAA).

We are compelled to treat the people who We are compelled to treat the people who come to us with trust, respect, and to come to us with trust, respect, and to protect the confidentiality of any protect the confidentiality of any information provided by or about them.information provided by or about them.