Working with InterSystems Russia Symposium 2008. InterSystems Vision Creative Technology Partner...

Working with InterSystemsWorking with InterSystems

Russia Symposium 2008Russia Symposium 2008

InterSystems VisionInterSystems Vision

Creative Technology Partner with a PassionCreative Technology Partner with a PassionFor Excellence and Customer SuccessFor Excellence and Customer Success

• High Performance Database, RapidHigh Performance Database, RapidDevelopment, and Application ConnectivityDevelopment, and Application Connectivity

InterSystems at a GlanceInterSystems at a Glance

• Offices in 22 countries, Offices in 22 countries, systems in 90+ countriessystems in 90+ countries

• Private, no outside Private, no outside investors, no debt investors, no debt

• 1300+ partners1300+ partners• Consistent growth and Consistent growth and

profitabilityprofitability

RevenueRevenue

1978 2007

2007 Revenue by Product2007 Revenue by Product

CachéOpen MEnsembleHealthShareTrakCare

15% Overall growth15% Overall growth

2007 Revenue by Type2007 Revenue by Type

LicenseSupportSubscriptionOther

Strong recurring revenue provides stabilityStrong recurring revenue provides stability

2007 Revenue by Customer Type2007 Revenue by Customer Type

ApplicationPartner

EnterprisePartner

Excluding U.S. GovernmentExcluding U.S. Government

Continued focus on Application PartnersContinued focus on Application Partners+ Thought-Leading Enterprises+ Thought-Leading Enterprises

2007 Revenue by Region2007 Revenue by Region

North AmericaEMEALatin AmericaAsia Pacific

Slightly faster growth outside the U.S.Slightly faster growth outside the U.S.

PartnershipPartnership

Working Working withwith InterSystems InterSystems

Customer Affinity StudyCustomer Affinity Study

““ Brand awareness and existing relationships haveBrand awareness and existing relationships havea relatively small impact on why customers decidea relatively small impact on why customers decideto work with a particular technology vendor. Otherto work with a particular technology vendor. Otherfactors including factors including competencecompetence, , quality of servicequality of serviceand support, and a sense of and support, and a sense of true vendortrue vendorcommitmentcommitment have a greater influence on have a greater influence oncustomers' buying decisions.customers' buying decisions.””

InterSystems ranked # 3, ahead of InterSystems ranked # 3, ahead of Google (27), Microsoft (34), IBM (37),Google (27), Microsoft (34), IBM (37), ……

CMO Council Report, 2008CMO Council Report, 2008

Creative technology partnerCreative technology partnerwith a passion for excellencewith a passion for excellence

and customer successand customer success

Creative technology partnerCreative technology partnerwith a passion for excellencewith a passion for excellence

and customer successand customer success

InterSystems VisionInterSystems Vision


Bringing applications to new marketsBringing applications to new marketsBringing applications to new marketsBringing applications to new markets

Bringing Applications to New Bringing Applications to New MarketsMarkets

• World-class surgical instrument managementWorld-class surgical instrument managementsoftware from Medical Design Systemssoftware from Medical Design Systems

• Consulting provided by another partner, OleenConsulting provided by another partner, Oleen


Fostering communityFostering communityFostering communityFostering community


Fostering CommunityFostering Community


Creating opportunities for multiple partnersCreating opportunities for multiple partnersCreating opportunities for multiple partnersCreating opportunities for multiple partners



Creating Opportunities for Creating Opportunities for Multiple PartnersMultiple Partners

• 10 year contract to supply 10 year contract to supply integrated health andintegrated health andsocial services recordsocial services recordfor Guernseyfor Guernsey

• Combines TrakCare, Combines TrakCare, JAC Pharmacy, andJAC Pharmacy, andGE PACSGE PACS


Creating opportunities for multiple partnersCreating opportunities for multiple partnersCreating opportunities for multiple partnersCreating opportunities for multiple partners



Making applications more valuableMaking applications more valuableMaking applications more valuableMaking applications more valuable

Making Applications More ValuableMaking Applications More Valuable

Creating Next GenerationCreating Next GenerationConnected ApplicationsConnected Applications

With EnsembleWith Ensemble• Dramatically reposition Dramatically reposition

company and productscompany and products• Triple revenueTriple revenue• Successfully sell large Successfully sell large

chainschains

Making Applications More ValuableMaking Applications More Valuable

In 1978 …In 1978 …

5¼˝ diskette 5¼˝ diskette becomes industrybecomes industry

standardstandard

First spam emailFirst spam emailsent on Arpanetsent on Arpanet

Dan BricklinDan Bricklincreates VisiCalccreates VisiCalc

Connected EnterprisesConnected Enterprises

InterSystems,InterSystems,notnot separate systems separate systems

InterSystems,InterSystems,notnot separate systems separate systems

Technology WavesTechnology Waves

??????

MainframeMainframe

MinicomputerMinicomputer

PCPC

InternetInternetIncreasinglyIncreasinglyexpensive toexpensive to“rip and replace”“rip and replace”

Periodic disruptivePeriodic disruptiveinnovationsinnovations

Technology WavesTechnology Waves

MainframeMainframe

MinicomputerMinicomputer

PCPC

InternetInternet

Shifting to continuous incremental improvementsShifting to continuous incremental improvements

Economic PressureEconomic Pressure

• Increases the need for Increases the need for rapid rapid incrementalincremental improvementimprovement

• Drives demand for Drives demand for connected systemsconnected systems

• Enables leading edge Enables leading edge companies to increase companies to increase their leadtheir lead

CachéCachéCachéCaché

Software for Connected EnterprisesSoftware for Connected Enterprises

High-PerformanceHigh-PerformanceObject DatabaseObject Database

Rapidly create and deployRapidly create and deployapplications that run lightning-fast,applications that run lightning-fast,scale to many thousands of users,scale to many thousands of users,and require minimal hardware andand require minimal hardware andadministrationadministration

Rapidly create and deployRapidly create and deployapplications that run lightning-fast,applications that run lightning-fast,scale to many thousands of users,scale to many thousands of users,and require minimal hardware andand require minimal hardware andadministrationadministration

Caché ReleasesCaché Releases

CachéCaché2007.12007.1CachéCaché2007.12007.1 Released June 2007Released June 2007

CachéCaché2008.12008.1CachéCaché2008.12008.1 Released March 2008Released March 2008

CachéCaché2008.22008.2CachéCaché2008.22008.2 Field TestField Test

Strategic Product FocusStrategic Product Focus

SecuritySecuritySecuritySecurity

Reliability, Availability & ManageabilityReliability, Availability & ManageabilityReliability, Availability & ManageabilityReliability, Availability & Manageability

Rapid Application DevelopmentRapid Application DevelopmentRapid Application DevelopmentRapid Application Development

Performance and ScalabilityPerformance and ScalabilityPerformance and ScalabilityPerformance and Scalability

Caché 2008.2Caché 2008.2Performance and ScalabilityPerformance and Scalability• Improved object performance and reduced Improved object performance and reduced

contention for method dispatch and property contention for method dispatch and property accessaccess

• Multiple routine buffer sizes for more efficient Multiple routine buffer sizes for more efficient memory usagememory usage

• Subroutine level profilerSubroutine level profiler• Binary SOAP for optimized Caché-to-Caché Web Binary SOAP for optimized Caché-to-Caché Web

ServicesServices

Performance and ScalabilityPerformance and ScalabilityPerformance and ScalabilityPerformance and Scalability

Caché 2008.2Caché 2008.2Zen EnhancementsZen Enhancements


• Drag and dropDrag and drop• DesktopDesktop• Active layoutActive layout• New menus andNew menus and

other UI componentsother UI components


Caché 2008.2Caché 2008.2Rapid Application DevelopmentRapid Application Development

• Zen enhancementsZen enhancements• Light C++ Binding support for inheritance and Light C++ Binding support for inheritance and

embedded objectsembedded objects• Extended SQL support for streamsExtended SQL support for streams• Studio Assist enhancementsStudio Assist enhancements


Caché 2008.2Caché 2008.2Shadow Performance EnhancementsShadow Performance Enhancements

SourceSourceSystemSystem

ShadowShadowSystemSystem DatabaseDatabase

Pre-fetchPre-fetch

Pre-fetch technology reduces latency and Pre-fetch technology reduces latency and provides dramatic throughput gainsprovides dramatic throughput gains


Caché 2008.2Caché 2008.2Reliability, Availability & ManageabilityReliability, Availability & Manageability

• Shadow performance enhancementsShadow performance enhancements• Improved National Language Support Improved National Language Support

managementmanagement• Per-socket keep-alive improves robustness for Per-socket keep-alive improves robustness for

disconnectsdisconnects• New UNIX installerNew UNIX installer

SecuritySecuritySecuritySecurity

Caché 2008.2Caché 2008.2SecuritySecurity

• Column-level security for SQL tablesColumn-level security for SQL tables• Super server SSL supportSuper server SSL support• Apache HTTP authentication controlled by Apache HTTP authentication controlled by

CachéCaché

Caché in ActionCaché in Action

• First-to-market residential resource First-to-market residential resource management systemmanagement system

• Demands “low data impedance” in Demands “low data impedance” in real time analytical environmentreal time analytical environment

Identity ManagementIdentity Management

ProblemProblem How to accurately identify people How to accurately identify people and other entities across multiple and other entities across multiple applications and systemsapplications and systems

SolutionSolution Advanced indexing and matching Advanced indexing and matching technology for identification and technology for identification and de-duplicationde-duplication


• Specialized data structures used for all Specialized data structures used for all processingprocessing

• Periodic “synchronization” with databasePeriodic “synchronization” with database

DBMSDBMS

ApplicationApplication

In-MemoryIn-MemoryDataData

StructuresStructures

Traditional ApproachTraditional Approach

Identity ManagementIdentity ManagementChallenges of Traditional ApproachChallenges of Traditional Approach

• Scalability limited by memoryScalability limited by memory• Synchronization and integrity issues with multiple Synchronization and integrity issues with multiple

copies of datacopies of data• Difficult to construct multi-server configurationsDifficult to construct multi-server configurations

DBMSDBMS

ApplicationApplication

In-MemoryIn-MemoryDataData

StructuresStructures


• Advanced indexing and matching capabilities Advanced indexing and matching capabilities provided as part of database engineprovided as part of database engine

• Ensemble capabilities available for connectivity Ensemble capabilities available for connectivity and workflow requirementsand workflow requirements

CachéCachéIdentityIdentity

MatchingMatchingAdvancedAdvancedIndexingIndexing

InterSystems ApproachInterSystems Approach

Identity ManagementIdentity ManagementAdvantages of InterSystems Approach Advantages of InterSystems Approach

• Easy to embed in Easy to embed in applicationsapplications

• High performance High performance with no memory-bound scalability limitswith no memory-bound scalability limits

• Single format for data eliminates synchronizationSingle format for data eliminates synchronization• Supports distributed database configurationsSupports distributed database configurations• Fully SQL enabledFully SQL enabled

CachéCachéIdentityIdentity

MatchingMatchingAdvancedAdvancedIndexingIndexing

Identity Management StatusIdentity Management Status

• Working with early adoptersWorking with early adopters• Product / packaging / pricing decisions not Product / packaging / pricing decisions not

yet finalizedyet finalized

EnsembleEnsembleEnsembleEnsemble



Rapid IntegrationRapid IntegrationPlatformPlatform

Dramatically cut the time and costDramatically cut the time and costof linking applications, services,of linking applications, services,processes, and people to transformprocesses, and people to transformorganizations into real-time, organizations into real-time, connected enterprises.connected enterprises.

Dramatically cut the time and costDramatically cut the time and costof linking applications, services,of linking applications, services,processes, and people to transformprocesses, and people to transformorganizations into real-time, organizations into real-time, connected enterprises.connected enterprises.

Ensemble GrowthEnsemble Growth

0

100

200

300

400

500

2003 2004 2005 2006 2007

• Installed systemsInstalled systemsdoubled in 2007doubled in 2007

• Systems in 39Systems in 39countries oncountries on6 continents6 continents

• Installed systemsInstalled systemsdoubled in 2007doubled in 2007

• Systems in 39Systems in 39countries oncountries on6 continents6 continents

KLAS #1 Rated AgainKLAS #1 Rated Again

Ensemble #1 InEnsemble #1 In• Product quality ratingProduct quality rating• Delivery of new technologyDelivery of new technology• Quality of trainingQuality of training• Money’s worthMoney’s worth• Overall satisfaction with Overall satisfaction with

vendor / productvendor / product

Ensemble Customer CommentsEnsemble Customer Comments

““ Our relationship with InterSystems is perfect. Our relationship with InterSystems is perfect. When I need them, they answer the phone and When I need them, they answer the phone and they answer my questions or help me out.they answer my questions or help me out.””

““ The hands-on support is a great strength of The hands-on support is a great strength of InterSystems. When we are setting things up, InterSystems. When we are setting things up, they actually send people to the site to work they actually send people to the site to work with us and help us.with us and help us.””

““ Ensemble is really a unique technology. It is Ensemble is really a unique technology. It is like Caché on steroids.like Caché on steroids.””


““ It has been exciting working with this product. It has been exciting working with this product. We can think of a million things to do with this We can think of a million things to do with this product but we just have not had the time.product but we just have not had the time.””

““ We are maybe going on three years with this We are maybe going on three years with this product and we have never had any downtime product and we have never had any downtime related to bad software or anything with related to bad software or anything with InterSystems. Actually, there has been no InterSystems. Actually, there has been no downtime at all, other than our scheduled downtime at all, other than our scheduled maintenance. It is extremely reliable.maintenance. It is extremely reliable.””


““ I am absolutely thrilled with this product. I am absolutely thrilled with this product. InterSystems has really created an excellent InterSystems has really created an excellent interface engine solution. We previously had interface engine solution. We previously had another solution here but were struggling trying another solution here but were struggling trying to get some specific things accomplished, so I to get some specific things accomplished, so I took a look at the Ensemble product. It is just took a look at the Ensemble product. It is just so user-friendly. I now have over 70 interfaces so user-friendly. I now have over 70 interfaces that I am processing through this engine.that I am processing through this engine.””

Ensemble @ TenetEnsemble @ Tenet

• Enterprise-wide integration solution Enterprise-wide integration solution for 54 hospitals across the USfor 54 hospitals across the US

• 1700+ interfaces1700+ interfaces• Selected Ensemble after Selected Ensemble after

unsuccessful project to migrate to unsuccessful project to migrate to alternate integration technologyalternate integration technology

Ensemble ReplacementsEnsemble Replacements

Sun eGateSun eGate

Orion RhapsodyOrion Rhapsody

Quovadx CloverleafQuovadx Cloverleaf

Ensemble ReleasesEnsemble Releases

EnsembleEnsemble2007.12007.1

EnsembleEnsemble2007.12007.1 Released October 2007Released October 2007


EnsembleEnsemble2008.12008.1 Field test 2Field test 2ndnd Quarter 2008 Quarter 2008


EnsembleEnsemble2008.22008.2 Release with CachéRelease with Caché

Ensemble 2008.1Ensemble 2008.1Reusable Sub-TransformationsReusable Sub-Transformations

• Sub-transformations (e.g. for particular HL7 Sub-transformations (e.g. for particular HL7 message segments) can be defined once and message segments) can be defined once and reusedreused

• Enhances productivity and consistencyEnhances productivity and consistency

Transformation 1Transformation 1 Transformation 2Transformation 2

Ensemble 2008.1Ensemble 2008.1System MonitoringSystem Monitoring

• New monitor page provides New monitor page provides concise view of system statusconcise view of system status

• Windows Management Windows Management Instrumentation (WMI) supportInstrumentation (WMI) support

Ensemble 2008.1Ensemble 2008.1Sequence ManagerSequence Manager

• Specialized configurable business process to Specialized configurable business process to ensure HL7 messages are processed in orderensure HL7 messages are processed in order

• Simplifies usage of complex “multi route” Simplifies usage of complex “multi route” topologiestopologies

SourceSource

EnsembleEnsembleSeq.Seq.Mgr.Mgr.

Evolution of Ensemble UsageEvolution of Ensemble Usage

AppApp AppAppEnsembleEnsemble

Integration EngineIntegration Engine

Integration PlatformIntegration Platform

EnsembleEnsemble

ApplicationApplication Increasingly, Ensemble isIncreasingly, Ensemble isused as platform for nextused as platform for nextgeneration connected /generation connected /composite applications.composite applications.

ForHealth TechnologiesForHealth Technologies

• Implements flexible, best-practices I.V. room Implements flexible, best-practices I.V. room workflow to eliminate “wrong drug” medication workflow to eliminate “wrong drug” medication errorserrors

• Based on Ensemble workflow and dashboard Based on Ensemble workflow and dashboard technologiestechnologies


HealthShareHealthShareHealthShareHealthShare



Health InformationHealth InformationNetwork PlatformNetwork Platform

First comprehensive solution forFirst comprehensive solution forbuilding electronic health recordsbuilding electronic health recordsto share clinical data acrossto share clinical data acrossmultiple organizations on amultiple organizations on aregional or national basisregional or national basis

First comprehensive solution forFirst comprehensive solution forbuilding electronic health recordsbuilding electronic health recordsto share clinical data acrossto share clinical data acrossmultiple organizations on amultiple organizations on aregional or national basisregional or national basis

HealthShareHealthShare

EMPIEMPI

HubHub#1 Platform For

Regional / National EHR#1 Platform For

Regional / National EHR

GatewayGatewayUsers

ClinicalSystems

EdgeEdgeCacheCache

Iden

tifica

tion

Iden

tifica

tion

Term

inol

ogy

Term

inol

ogy

Cons

ent

Cons

ent

Secu

rity

Secu

rity

Acce

ssAc

cess

Exch

ange

Exch

ange

Caché + Ensemble

Regional Health Information Regional Health Information OrganizationsOrganizations

New York eHealth CollaborativeNew York eHealth Collaborative

Federally funded project to demonstrateFederally funded project to demonstrateinteroperability across RHIOsinteroperability across RHIOsFederally funded project to demonstrateFederally funded project to demonstrateinteroperability across RHIOsinteroperability across RHIOs

HealthShare in SwedenHealthShare in Sweden

• New five-year project to shareNew five-year project to shareclinical information across publicclinical information across publicand private sector providersand private sector providers

• First nationwide HealthShareFirst nationwide HealthShareprojectproject

• Partnered with TietoEnator, onePartnered with TietoEnator, oneof the largest IT servicesof the largest IT servicescompanies in Europecompanies in Europe

TrakCareTrakCareTrakCareTrakCare





Patient-Centric HealthcarePatient-Centric HealthcareInformation SystemInformation System

Advanced Web-based, patient-Advanced Web-based, patient-centric healthcare informationcentric healthcare informationsystem that rapidly deliverssystem that rapidly deliversElectronic Patient Record benefitsElectronic Patient Record benefits

Advanced Web-based, patient-Advanced Web-based, patient-centric healthcare informationcentric healthcare informationsystem that rapidly deliverssystem that rapidly deliversElectronic Patient Record benefitsElectronic Patient Record benefits

TrakCareTrakCare

TrakCare ClinicalsTrakCare Clinicals

TrakCare PASTrakCare PAS

Integration PlatformIntegration Platform

Patient IndexPatient Index

ElectronicElectronicPatientPatientRecordRecord

• Comprehensive Comprehensive solution with EPR solution with EPR at the coreat the core

• Built from inception Built from inception for the international for the international marketplacemarketplace

• Focused on key Focused on key Latin America + Latin America + Asia marketsAsia markets

TrakCare in AustraliaTrakCare in Australia

Statewide community care Statewide community care solution for 5 million solution for 5 million people in Victoriapeople in Victoria

TrakCare in ChileTrakCare in Chile

• New project for largest healthNew project for largest healthservice in Chileservice in Chile

• Delivered on subscription basisDelivered on subscription basisfrom central data centerfrom central data center

DeepSeeDeepSeeDeepSeeDeepSee






Embedded Real-TimeEmbedded Real-TimeBusiness IntelligenceBusiness Intelligence

Empowering decision-makers atEmpowering decision-makers atall levels of an organization byall levels of an organization byproviding insight at the point ofproviding insight at the point ofactionaction

Empowering decision-makers atEmpowering decision-makers atall levels of an organization byall levels of an organization byproviding insight at the point ofproviding insight at the point ofactionaction

Shifting Application ValueShifting Application Value

Automate, Monitor,Automate, Monitor,Manage, ImproveManage, ImproveBusiness ProcessBusiness Process

AutomateAutomateBusiness ProcessBusiness Process

Shifting Application ValueShifting Application Value

• Transaction processing increasingly commoditizedTransaction processing increasingly commoditized• Most important processes already automatedMost important processes already automated• Multiple adequate choicesMultiple adequate choices

• Performance management increasingly desiredPerformance management increasingly desired• Need to drive “step change” business improvementsNeed to drive “step change” business improvements

Real-Time Embedded BIReal-Time Embedded BI

• BI delivered as part of BI delivered as part of the applicationthe application

• Focused on useful Focused on useful information at the point information at the point of decision-makingof decision-making

• BI delivered as part of BI delivered as part of the applicationthe application

• Focused on useful Focused on useful information at the point information at the point of decision-makingof decision-making

Embedding Real TimeEmbedding Real TimeBusiness IntelligenceBusiness Intelligence

With DeepSeeWith DeepSee

DeepSeeDeepSeeDeepSeeDeepSee


Celebrating 30 Years Celebrating 30 Years TogetherTogether




CreativeCreativetechnology partnertechnology partner

with a passionwith a passionfor excellence andfor excellence andcustomer successcustomer success

CreativeCreativetechnology partnertechnology partner

with a passionwith a passionfor excellence andfor excellence andcustomer successcustomer success

Working with InterSystems Russia Symposium 2008. InterSystems Vision Creative Technology Partner...

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