Working with db direct internet - Deutsche Bank · 2 You are working with a new onlinebanking...
Transcript of Working with db direct internet - Deutsche Bank · 2 You are working with a new onlinebanking...
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You are working with a new onlinebanking application: db direct internet. In certain respects,thismaybedifferentfromwhatyouareusedto.Inordertosimplifymattersforyou,wehavemadealistofthemostfrequentlyaskedquestionsaboutday-to-day banking practice.
Beforeyougetstarted,watchtheinstructiondemosatwww.deutschebank.nl/onlinebankingunderdbdirectinternet.Abriefandeasy-to-followinstructionvideoisavailableforeachofthefollowingtopics:IntroductionViewingaccountinformationRequestingreportsPerformingtransactionsImporting payments
TherearealsoseveralinstructionvideosfortheUserAdministrationmodule.
Wheretogofor:
Questionsaboutstatusofpayments: ServiceDesk
Requestingnewbankingproducts: Deutsche Bank contact person
RequestingnewDigipas: ServiceDesk
Technicaluserquestions: ServiceDesk
Moreinformationaboutfunctionality: www.deutschebank.nl/onlinebanking
Working with db direct internet
ServiceDeskdbdirectinternetServiceDeskAmsterdam:+31(0)205554960ServiceDeskEindhoven:+31(0)407983520
Openinghours:Workdaysfrom08.00tot17.30hours
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ContacttheServiceDeskintheeventof:— A misplaced Digipas.
— A blocked Digipas.
—NoDigipashasbeenreceived.
—ThelettercontainingtheUserIDand/orPINcodefortheDigipashasbeenmisplaced.
CheckwhetheryouareusingthecorrectDigipas.YourUserIDandPINcodearelinked to your own personal Digipas. You can recognize your Digipas by the serial numberontheback;thisserialnumberalsoappearsontheletteryoureceivedwithyourPINcodeforactivatingtheDigipas.Afteractivating,putastickerwithyourname on your Digipas right away.
ActivateyourDigipas.Follow thestepsgivenintheinstruc-tion manual accompanying your Digipas. You will not be able to use the Digipas to generate login codes and signatures until it has been activated.
Login tips
Follow the steps below to log in:
1.Selecttheapplicablelanguagecode
Thisisonlyrequiredthefirsttimeyoulogin;thecomputerwillrememberyourpreferencethenexttime.
Serial number
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2. Change the registration mode
Youonlyneedtodothisthefirsttimeyoulogin;thecomputerwillrememberyourpreference.
3.EnteryouruserID
YoucanfindyourUserIDintheletteryoureceivedwithyourPINcode.TheUserIDmustbeenteredeverytimeyoulogin.MakesureyourUserIDalwaysendswith.eu.
4.HaveyourDigipasgenerateaSecurePIN(logincode)forloggingin.
1.SwitchontheDigipas.Holdthe presseddownand,withyourotherfinger,press ON .
2.EnteryourpersonalPINcode.Ifyoumakeanerror,press to delete the numbers entered.
3.Once‘SELECT’appearsonthedisplayofyourDigipas,press‘logon’ 1 . Your Digipaswillnowgeneratean8-digitcode.Enterthiscodeonyourcomputer.
Next,press‘Submit’andthepage‘MyServices’willappear.
Change the login mode in Digipas
Your user ID ending with .eu
Enterthelogincodegenerated by your Digipas here
Login tips
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Navigatingon‘MyServices’
1. Foraccessingdbdirectinternet:clickon‘dbdirectinternet’under‘YourdbServices’.2. FortheCustomerSelfAdministrationmodule:clickon‘UserAdministration’under‘YourdbServices’.3. Ifyouareaskedtochangeyoursettings:gotothesettingsicon
at the top right on your screen.
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Navigatingonthedbdirectinternetstartpage
1.Menuwiththefollowingmainfunctions:InformationServices:viewingyouraccounts
TransactionServices:payments Import/ExportServices:importingfilesforbatchpayments2.Particularsoftheuserloggedin.3.Changingthelanguagesetting(duringyoursession).4.Ordersforwhichanactionisrequired:Clickingonthenumberfollowingthemessagetakesyoutothe‘Reviewinstructions’screen.
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Payment tips
Youcanusetheitem‘TransactionServices’ontheleftmenutoenterpayments.Youcanseetheoptionsonthemenu.Inthisexample,adomesticpaymentismadeandthemenuitem‘DomesticPaymentsSingle’hasbeenselected.
Select:1.Thenameoftheaccounttobe
debited2.Thenameofthechargeaccount3.Thepaymentmode4.Clickon‘Continue’
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5.Typeinalltherequiredinformationandclickon‘Readyforauthoriza-tion’or,ifyouarenotreadyforauthorizationyet,clickononeofthe other options
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Payment tips: batch payment
1. Ontheleftmenu,select‘Import/ExportServices’,select‘Import’andthen‘Manual’.2. Clickon‘Browse’toselectthefileyouwanttoupload.3. Under‘Filetype’,selectthedesiredfiletype.4. Under‘FileSubtype’,selectthedesiredtype.5. Clickon‘AddtoList’.6. Afterallthedesiredfileshavebeenselected,clickon‘Upload’.7. Checkwhetherthefilesarelistedunder‘StatusofUploadedFiles’.
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Payment tips: account statements
Intheleftmenu,select‘InformationServices’andthen‘AccountStatements’toaccessallinformationconcerningtheaccount.
Under‘AccountStatements’youcanviewthestatementsyouwant.1.Selectacompany2. Select the correct account number 3.Selectthestartandenddatesofthestatement4.Clickon‘Submit’
Payment tips: checking the status ofpaymentordersToviewallyourpaymentorders,select‘TransactionServices’ontheleftmenuandthen‘View’.
Oneofthefollowingstatusesappearsforeachpaymentorder:
PA–PaymentAcknowledged–Acceptedbythehostforprocessingatthebank;PE–PendingAuthorization–Awaitingauthorization;PK–Partlyrejected–Somepaymentsinthebatchhavenotbeenprocessed;PR–PendingReceipt–Awaitingprocessing,thehostisvalidatingthepayment;RE–Rejected–Filehasbeenrejected.
Somestatusescanbeclickedon;theythenshowmoreinformation,forexamplethereasonforrejection(RE).
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Report tips
Schedule a report
1. Inordertoschedulereports,select‘Event&AlertServices’ontheleftmenuandthen‘ScheduleFilesandReports’andthenclickonthe‘Add’button.
2.Selectthereporttypeyouwanttoadd(MT940/MT950inthisexample).
3.Onthenextscreen,settheaccountsandthetimeswhenyouwanttoreceive the report.
Requestreportdirectly
Goto‘AccountInformationReports’under‘InformationServices’torequestareport directly.
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TipsforUserAdministration
Onthepage‘MyServices’,select‘UserAdministration’(CustomerSelfAdministration)under‘YourdbServices’tocreateusersandmanageuserpermissions.
ThefollowinginstructiondemosforworkingwithUserAdministrationareavailableat www.deutschebank.nl/onlinebankingunder‘dbdirectinternet’.IntroductionCreating usersChanginguserinformationSetting authoritiesJoint authorization limitsSetting up authorization rolesCreating a passwordCreating reports
851e-Aug.2012
Deutsche Bank Nederland N.V.DeEntree99-1971101HEAmsterdam
POBox127971100ATAmsterdam
ChamberofCommerce:traderegisternumber34302014,havingitsregisteredofficeinAmsterdam
Thisbrochureisforinformationpurposesonlyandisdesignedtoserveasageneraloverviewregardingtheservicesofdbdirectinternet.ThegeneraldescriptioninthisbrochurerelatestothedbdirectinternetservicesofferedtocustomersasofApril2012,whichmaybesubjecttochangeinthefuture.Thisbrochureandthegeneraldescriptionoftheservicesofdbdirectinternetareintheirnatureonlyillustrativeanddonotthereforecontainorcannotresultinanycontractualornon-contractualobligationorliabilityofDeutscheBankAGoranyofitsaffiliates.Copyright©April2012DeutscheBankAG.Allrightsreserved.