Team work | Innovation | Professionalism | Caring

South Central Ambulance ServiceNHS Foundation Trust

JUNE 2015

CHOCKS AWAY FOR SE24

108 BABY BEATRIX BORN SAFE AND WELL

SPOTLIGHT ON ECRU

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38 MARTIN’S RUN IN A MILLION

24 ALLERGY ADVICE

SPOTLIGHT ON ECRU

18 SCAS HART UNSHAKEABLE IN EARTHQUAKE EXERCISE

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#SPRINGREADY

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#SPRINGREADY

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South Central Ambulance Service NHS Foundation Trust (SCAS) has launched its #Springready campaign to help members of the public keep as safe and healthy as possible this Spring.

With the weather changing for the better, there are lots of day to day aspects to consider.

In the first five weeks of the campaign, SCAS has, through press releases and social media channels, highlighted topics including:

è Maintaining general health and wellbeing through nutrition and exercise

è Being aware of your surroundings in case of an emergency

è Knowing the opening hours of your local pharmacy, walk in centre and Minor Injury Units during the Easter holidays

è All road users being blue light aware of emergency vehicles attending emergencies

è Being safe on the roads whether you’re a pedestrian, cyclist, motorcyclist or motorist.

In the coming weeks, SCAS will be sharing advice and tips on allergy awareness, sun safety, drinking responsibly and water and rail safety for children during the May bank holidays.

Please follow our Springready webpage as well as following our #Springready tweets at @SCAS999

ARE YOU #SPRINGREADY?

SCAS LAUNCHES SPRINGREADY CAMPAIGN

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A Hampshire couple has praised a SCAS crew for their help in the arrival of their baby girl. On 24 March, Lizzie Knight went in to labour at home in Whiteley, near Fareham. Her labour proved to be quite daunting and dramatic so husband David called 999 for help. Emergency Call Taker Danielle Appleby calmly and professionally handled the call, quickly despatching an ambulance crew of Karen Hardie and Leigh Brown. Once the crew arrived, it was decided that, due to several complications, Lizzie was to be taken to Princess Anne Hospital in Southampton to deliver her baby. It was at Princess Anne’s that baby Beatrix made her way into the world. She is now little sister to Theo.

Proud parents Lizzie and David have contacted SCAS’s Patient Experience Team to express their gratitude for what SCAS staff did that day for them. David explained: “We just wanted to say thank you for everything you did for us on our dramatic day on 24 March! I know how nervous Lizzie was about us potentially having to go via the ambulance service during labour but her labour came on strong. You did a great job and we are extremely in awe of the work you and all the midwives and doctors do. “Little Beatrix is doing well and we are all loving having her in our world. “Keep doing what you are doing because you guys really are heroes and are the ones who keep the human race going.”

BABY BEATRIX BORN SAFE AND WELL

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ECRU INTHE SPOTLIGHT

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SCAS Communications Officer Catherine Morrow went out on an observer shift in March to see the Enhanced Care Response Unit (ECRU) in action, and witnessed why it is a vital part of SCAS’s frontline future.

So what is ECRU?

Started in December 2013, the ECRU responds to emergency calls either by a rapid response car, or by the Thames Valley Air Ambulance carrying specialist pre-hospital care doctors and paramedics on board. Specialist emergency care physicians from the John Radcliffe Hospital (JRH) have joined SCAS crews on ECRU too.

Why have ECRU?

A huge strength of ECRU is how the crews can attend an incident and deliver rapid critical care at the scene to the most seriously injured or ill patients, helping to drastically change patient outcomes following serious accidents. At the same time, ECRU has the capability to reduce hospital admission with its advanced diagnostic and direct referral capability.Carrying the same resources as HEMS (Helicopter Emergency Medical Service), and with a wide range of clinical skillsets, ECRU is able to assist in treating and stabilising a patient before they are transferred to hospital or a Major Trauma Centre.

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A PATIENT CASE STUDY THAT CATHERINE OBSERVED

è An adult male fallen from garage roof è A DMA and an officer already on scene when the ECRU car arrived.

è The ECRU doctor assessed the patient by doing an ultrasound of his major organs to rule out internal bleeding and also clean a wound to his arm and administer pain relief and antibiotics.

è Had the patient not cut a tendon in his arm, the ECRU doctor would have sutured the wound, avoiding hospital treatment.

è Instead the ECRU team referred the patient on to the plastics department at JRH.

Benefits of ECRU on scene:

è Patient bypassed ED admission as the ECRU doctor began treatment at scene.

è Patient referred onwards to the most appropriate care pathway – in this case Plastics.

Wider benefits of ECRU

è Patients arrive at hospital, main diagnosis determined and with treatment already underway

è Advanced diagnostic kit such as blood gas analyser, ultrasound to enable specific diagnosis.

è Patients can avoid hospital admission if possible and potentially can be left with prescription medication.

è ECRU can supplement existing high level SCAS care è Advanced pre-hospital care delivery shared across SCAS, HEMS, JRH and so on.

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When does ECRU run?

è Mon – Thurs, 7am – 5pm Oxford and surrounding area

è Friday, Saturday, Sunday 4pm - 2am in Reading and M4 corridor (Newbury, Bracknell, Slough etc)

Typical incidents ECRU gets dispatched to? ANYTHING! From minor problems requiring admission avoidance to major trauma requiring BASICS level care.

FACT

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PORTSMOUTH MAN PRAISES SCAS CREWS FOR SAVING HIS LIFEA Portsmouth man has been reunited with SCAS crews who saved his life following a cardiac arrest. Matt Tanner, 43, was at home in January with family and friends and looking forward to watching football when he had a cardiac arrest. Luckily, Matt’s wife Kelly knew the importance of early and effective bystander CPR so she started compressions whilst friends phoned 999. Kelly continued CPR until the crews – consisting of Clinical Mentor Lewis Meale, Team Leader Mat Purssey and ambulance crew of Karl Touhey and Paul Snow. On scene, the crews worked quickly and efficiently, each carrying out vital roles to save Matt’s life. Matt was given adrenalin to restart his heart and shocked twice with a defibrillator. The crews continued treating Matt as they were conveying him to Queen Alexandra Hospital in Cosham. Matt was sent straight to resus before going to the Cath lab to have a stent fitted to unblock an artery. Matt was sedated until late the next day and when he woke, he didn’t have any memory of the incident. Matt and Kelly visited North Harbour Resource Centre on 22 April to be reunited with Lewis, Mat and Karl and to express their thanks for all their help that day. Matt said: “I cannot stress how eternally greatful I am for my wife’s quick response to CPR, and the critical work the paramedics carried out. My chances of survival were less than 2%, so it was very emotional to meet the SCAS heroes at North Harbour Resource Centre.” Kelly admitted: “The immediate response of the SCAS crew, and their help whilst I started CPR, saved my husband’s life. When the SCAS team arrived, there was total chaos at the house, but they were so calm and efficient and brought Matt back to life. Thank you guys.”

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SCAS HART UNSHAKEABLE IN EARTHQUAKE

EXERCISE

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SCAS’s Hazardous Area Response Team (HART) recently took part in a simulation Urban Search and Rescue (USAR) exercise at Fort Widley in Hampshire. Red and Orange teams from HART joined the University of Portsmouth, Hampshire Fire and Rescue Service, Serve On and MapAction to test out SimEx MAS, a medium scale USAR and humanitarian emergency response to an earthquake scenario. Joining them were local military observers, and actors in the roles of casualties. The first of the USAR scenarios involved assessing, treating and extricating multiple casualties from a large rubble pile. HART coordinated paramedics on scene, all with the support of relaying information to the mobile communications truck acting as the Emergency Operations Centre (EOC), manned by EOC South’s Gemma Hale, James Hunt and Paul Rudd. Battling the weather elements, HART were working at height alongside USAR and Serve On colleagues to rescue the injured and convey them to a triage area.

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The second scenario involved one casualty injured underneath a collapsed structure whilst over an adjacent high brick wall there were a further nine casualties all presenting with a range of conditions, two of which were pregnant. The importance of teamwork and communication came to the fore here for all involved as they worked in challenging situation and against the clock to save people’s lives. This rescue effort to retrieve the casualties to safety over the wall saw USAR build a makeshift ladder structure of wooden planks and breeze blocks to enable HART to descend and treat the injured before bringing each patient safely back over on a harness and rope system. The day was a really positive exercise for all involved and a great example of multi-agency training. Hopefully there will be more chances to train like this in the future. SCAS HART is now on Twitter and can be followed @SCAS_HART

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HEALTHCORNER

ALLE

RGY

ADVI

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Allergy advice

Spring is here and this also means for many people the onset of the hay fever and other allergies season. Here are some facts and tips if you are a sufferer.

What is an allergy?An allergy is an adverse reaction that the body has to a particular food or substance in the environment.

What cause allergies?Most substances that cause allergies are not harmful and have no effect on people who are not allergic.

Any substance that triggers an allergic reaction is called an allergen. Some of the most common allergens include:

Ù grass and tree pollen (hay fever) Ù dust mites Ù animal dander (tiny flakes of skin or hair) Ù food allergy (particularly fruits, shellfish

and nuts).

An allergy develops when the body’s immune system reacts to an allergen as though it is a threat, like an infection. It produces antibodies to fight off the allergen, in a reaction called the “immune response”.

The next time a person comes into contact with the allergen, the body “remembers” the previous exposure and produces more of the antibodies. This causes the release of chemicals in the body that lead to an allergic reaction.

Symptoms of an allergy can include sneezing, wheezing, itchy eyes, skin rashes and swelling.

The nature of the symptoms depends on the allergen. For example, you may experience problems with your airways if you breathe in pollen.

How common are allergies?Allergies are very common. According to Allergy UK, one in four people in the UK suffers from an allergy at some point in their lives. The numbers are increasing every year and up to half of those affected are children.

The reason for the rise is unclear. Some experts believe it is associated with pollution. Another theory is that allergies are caused by living in a cleaner, germ-free environment, which reduces the number of germs our immune system has to deal with. This causes it to overreact when it comes into contact with harmless substances.

Seeing your GPIf you think you have an allergy, see your GP.

Depending on your symptoms, the condition of your skin and any medication you are taking, you may be offered further tests to identify the allergen.

Managing an allergyIn some cases, the most effective way of managing an allergy is to avoid all contact with the allergen causing the reaction.

MedicationMost treatments are available over the counter such as:

Ù Antihistamines Ù Decongestants Ù Leukotriene receptor antagonists Ù Steroid sprays

Always ask your pharmacist or GP for advice before starting any new medication.

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A Milton Keynes man has been reunited with SCAS crews who saved his life following a cardiac arrest. Steve Persighetti, 59, was at home in February with his wife Rozany, when he started to experience severe pain throughout his chest and arms. With Steve’s pain worsening, Rozany quickly phoned 999 and Emergency Call Taker Alexandra White helped reassure the couple that an ambulance crew and an ambulance officer had been despatched to their address. Within four minutes, specialist paramedic Mike Lowe was on scene.

He explained: “I found Steve in his lounge, quite pale and clammy and realised quickly the seriousness of the situation so I arranged for a crew to convey him to Oxford.” Mike performed an ECG which was sent electronically through to the specialist cardiac centre at the John Radcliffe Hospital. The ambulance crew, consisting of Ambulance nurse Mike Ambrose and Emergency Care Assistant Elliot Skirrow, arrived and then began to convey Steve to the John Radcliffe Hospital. However, en route, Steve suffered a cardiac arrest in the ambulance.

MILTON KEYNES MAN MEETS SCAS CREWS WHO SAVED HIS LIFE

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Elliot Skirrow remembers: “As we got to Buckingham, Mike Ambrose called through to me in the front of the ambulance that Steve had gone into cardiac arrest and to pull over to the side of the road and help him to shock Steve back into a normal rhythm.” “It was at hospital, that it was discovered that two of Steve’s arteries needed unblocking. He went on to have a number of stents fitted and is continuing to recover steadily.” On 28 April, Steve and Rozany travelled to Milton Keynes Ambulance Station to be reunited with Mike, Mike and Elliot and to express their thanks. They spent time recollecting the timeline of events that day in February and it was evident how special the reunion was for all involved. Steve said: “Once I’d recovered I realised I wanted to say thankyou to the ambulance crews involved as obviously without their help, I wouldn’t be here.”

Rozany explained: “It was a fantastic job done by Mike, Mike and Elliot and I’m eternally grateful because if not for them Steve wouldn’t be here today.” Mike Lowe added: “To now meet a patient whose life we’ve saved is a wonderful thing and a great buzz for all of us.” Elliot Skirrow admitted: “Thankfully all the treatment Steve had was successful and he’s still with us today.” Mike Ambrose said: “This reunion means everything because sometimes we don’t really see the outcome of the patients we treat because we only see them for a short time so to receive a letter from Steve thanking us and knowing that he’s survived and gone through the treatment is quite overwhelming really.”

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SCAS mascot 999 Ted recently met Kingsley, the Reading FC mascot at the Madejski Stadium

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CHOCKS AWAY FOR SE24

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Regular readers of Working Together will recall having seen an article last year on the team building activity that SCAS’ South East 24 (SE24) team undertook at Virgin Atlantic’s headquarters in Crawley. Regular team events and away days are an important factor in helping SE24 create stronger bonds between all members of the team and a sense of unity.

SE24 Team Leader Ross Smith, explains what the team have done for their first event of 2015:

“Having visited Virgin Atlantic and the Isle of Wight last year, this year we planned to do a charity event and visit RAF Odiham. My contacts with the RAF go back to my previous service as a firefighter and I still hold strong links with them. I contacted Flight Sergeant Steve Picston, who is the Station Fire Officer at RAF Odiham, and arranged a visit to the base for 12 March.”

Situated in North Hampshire, RAF Odiham is a front line support helicopter base and is primarily responsible for providing rapid mobility worldwide for the Royal Navy, Army and Royal Air Force.

The base is home to two squadrons of chinook helicopters – 27 Squadron and 18 Squadron – both of whom served in Afghanistan, along with two further squadrons and various support wings. 27 and 18 Squadrons operate as troop carriers, equipment movement and battlefield medical evaluation (MERT) carrying wounded troops back to Camp Bastion. Since returning from Afghanistan, the Chinooks are on constant readiness to deploy to war zones and disaster zones around the world.

It was a visit that Ross and the rest of SE24 were really looking forward to.

“We arrived in a mini bus at 10am”, says Ross, “and were escorted to the Fire Station where the duty crew showed us around their Major Foam Vehicle (MFV) and then gave a fantastic live crash rescue demonstration on their fire training ground.”

Following lunch in the Sergeants and Warrant Officers Mess, SE24 were given a talk by two Chinook pilots on the history and role of Chinooks through the years.

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“WE PRIDE OURSELVES IN SE24 ON THE EXCEPTIONAL TEAM

SPIRIT WE ADOPT AND WORK BY”

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The team learned that Chinooks have been in active service since 1980 and have been deployed in the Falklands Conflict, in Northern Ireland, in the First Gulf War, in peacekeeping operations in the former Yugoslavian republics, the evacuation of Sierra Leone and more recently in the wars in Iraq and Afghanistan. They can carry up to 12 tonnes of freight or up to 54 troops.

Chinooks from RAF Odiham operated in Afghanistan for 13 years and the final three helicopters based there finally came home on 25 March this year. During that time, Chinooks have flown over 41,000 hours, extracted 13,000 casualties and its crews had received numerous gallantry awards, including 23 Distinguished Flying Crosses for bravery in the air.

“We found the talk very interesting”, says Ross, “and learned that Chinooks are not just used as support helicopters in battlefields – carrying troops, weapons, munitions and support stores to where they are needed – but also operate as vital casualty evacuations as they can carry up to 24 stretchers, and are used in search and rescue situations worldwide.

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After the talk we were taken around a hangar and were able to get up close and personal to these amazing machines.”

The day concluded with a visit to Air Traffic Control (ATC) where the team were shown how the air traffic around the Hampshire countryside is managed and manoeuvred, along with seeing how ATC helps the Chinooks land in inclement weather. Finally, SE24 were able to take some team photos alongside a Chinook as a final memory of their team building day.

“We pride ourselves in SE24 on the exceptional team spirit we adopt and work by”, says Ross. “It was inspirational to see another closely bonded team and see the amazing things they could achieve by working together. It really helped reinforce the important of team work in our own day jobs. We also had enormous fun at RAF Odiham and learned so much about such an iconic aircraft. We would really like to thank Flight Sergeant Picston and his team for showing us such great hospitality and we aim to reciprocate the visit in due course.”

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MARTIN’S ‘RUN’ IN A MILLION

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Just before Christmas 2014, Martin Seager, an active 38-year-old from Liss, Hampshire, set off for a four mile run as part of his training for the Reading Half Marathon being held in March 2015.

“It’s a route I’d run a few times before”, said Martin, “and is a nice little loop that is exactly 4 miles from my front door and back again.”

On this occasion however, about half way round the four mile loop, Martin began to feel unwell and describes what happened next.

“I have asthma so around two miles in I started feeling unwell – quite chesty and hot. I stopped, took out my inhaler and used that but it didn’t seem to be working. Something, I knew, wasn’t right. Luckily I had my phone with me so I called my wife, Catherine, and asked her to come and get me. I remember then lying down on the grass verge and my back just getting hotter and hotter and more itchy – and the rest of what happened is a bit of a blur.”

Completely unexpectedly as he had never had anything like this before, Martin had suffered an extremely rare case of wheat-dependent, exercise-induced anaphylaxis. This condition occurs when a person exercises within a few hours after eating wheat and the changes in the body brought on by the exercise trigger an allergic reaction that usually results in life-threatening anaphylaxis. Studies have estimated that it affects less than 0.0001% of people.

“When Martin called”, remembered Catherine, “I was just about to sit down and have some lunch with my two youngest girls, Florence who’s five and Rose, aged four. My first thought was it was Martin’s asthma playing him up a little and he’d be alright with a rest. I did think about finishing my lunch first before picking him up but something made me leave it, get the girls in the car and go and find him. Thank goodness I did!”When Catherine found Martin lying on the grass verge, her immediate thought was to get him straight to hospital as he was very swollen and seemed delirious. She struggled to get him into the car and luckily a couple of other passersby stopped to offer help. With Martin half in and half out of the car, his condition was now so bad that Catherine immediately called 999.

“A single paramedic in a rapid response vehicle was first on the scene”, recalls Martin, “and I vaguely remember him injecting me and talking about the need for urgent ‘resus’. The next thing I noticed when I came to was the fact I was now in the back of an ambulance and I looked at my hands which were extremely swollen. ‘This isn’t good’ I thought to myself and drifted off again.”

Ambulance Technician Paul Wingate was in a rapid response vehicle that day and when the call came in was on the Ham Barn Roundabout standby point on the A3 which luckily was only a few minutes away from where Martin had collapsed.

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On arrival, Paul quickly gave Martin two shots of adrenalin and a few minutes later an ambulance arrived carrying Miles Magauran, Paramedic, and Sarah-Jayne Lineker, Emergency Care Assistant, who went straight into action to help treat Martin.

“Speed was definitely a factor in helping Martin that day”, says Miles. “When Sarah-Jayne and I got there he really wasn’t well. His throat had swollen up so much it was beginning to affect his airways. If Paul hadn’t got to him initially so quickly, another five minutes and we could have had a very different, and tragic, outcome.”

Both Miles and Sarah-Jayne had seen cases of severe anaphylaxis before, so whilst at the time they weren’t exactly sure what had caused it, they were able to follow standard protocols for treating it in order to minimise its impact. Martin was treated at the scene in the ambulance for around 20 minutes to stabilise his anaphylaxis before being taken to the Queen Alexandra Hospital in Portsmouth.

“We had to give Martyn further nebulisation and further medication en route to stabilise him”, remembers Miles. “By the time he arrived at hospital he looked a different man – he was able to talk and had made a vast improvement.”

“When Miles and Sarah-Jayne came over to me in the hospital A&E department and told me that he was going to be alright, it was just what I needed to hear. I was in a bit of a state and hearing their reassurances helped calm me down immediately”, says Catherine.

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The cause of Martin’s reaction was at first a mystery. Martin thought he might have been stung whilst out running and the doctors initially treating him thought it might have been fish-related as prior to going for a run, the last thing Martin had eaten was a couple of fish fingers that Rose and Florence had left from their meal at McDonalds he had taken them too earlier in the day.

“We didn’t think about it potentially being wheat-related and after spending a couple of days in hospital, the first thing I had to eat when I came home was a bacon sandwich!” recalls Martin. “I was convinced it was a bee, wasp or insect sting as I’d never had a reaction to any food before.”

Martin was referred to a Clinical Immunology and Allergy Consultant based at the Royal Surrey County Hospital. It was here after further tests that the diagnosis of wheat-dependent, exercise-induced anaphylaxis was made. The condition is so rare that it is thought there are less than 60 people in the UK who have it.

Both Miles and Sarah-Jayne were delighted to meet up with Martin, Catherine and the three girls at the beginning of May in much happier circumstances.

“We don’t always get feedback about the people we treat in an emergency”, said Sarah-Jayne, “so it’s really nice to have opportunities like today to see people again. It’s a shame Paul couldn’t have joined us today as he’s currently off work and I know he would have really enjoyed it too.

But it’s great that we can tell him Martin is looking so well now and has recovered from what was a very serious incident.”

“I was so pleased to see him make a full recovery”, said Miles, “and it was lovely to see him well with his family.”

Since the episode, Martin has completed a six month course of steroids as part of his recovery, and has also been prescribed regular antihistamines. He now has two Epi-Pens which he has with him at all times, wherever he is, whatever he is doing. And of course, he and his family have had to make changes to their diet.

“Wheat is everywhere – we’ve had to get Soy Sauce specially imported from the US that doesn’t contain wheat and I can’t even have Smarties anymore! On the plus side, since eradicating wheat from my diet my asthma is much better too.”

Unable to take part in the Reading Half Marathon this year, Martin was there with his family to watch Catherine complete the course in March. And the following month, Martin was healthy enough to begin running again himself.

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“The first time I went running I did take Ellie, my eldest daughter, with me and I was very nervous to say the least! Whenever I run now, I always inform Catherine the route I’m taking and obviously have all my new medication with me. I’ve even managed to run the same route I was on when I had my anaphylaxis. I must admit I did put a bit of a spurt on to get through the place where it happened – there was no way I was walking or stopping there again!”

“Paul, Miles and Sarah-Jayne from SCAS were amazing”, says Martin. “Without doubt they saved my life that day and I am very, very grateful.”

Martin is looking forward to completing the Great South Run in Portsmouth later this year and plans to finally tackle the Reading Half Marathon in 2016.

What others say about us

An enormous thank you to you all. Without your expertise we do now know how we would have coped

To the Paramedic who attended to a patient having end of life care suffering with cancer – what a shining light he was, showing respect and care but allowing her also to keep her dignity.

Thanks to the crew and the amazing call taker who helped to deliver my son on the phone. All three were a real credit to the service and deserve our warmest thanks.

Thanks to your staff for their professional and swift response. Your paramedics was highly efficient and kind. Thank you for making an unpleasant situation bearable

What others say about us

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I want to say what wonderful service was provided by the Paramedics who came to see my husband. They were totally professional as well as caring and talking with a superb manner.

I was really impressed with the paramedics who attended me. I can’t thank them enough for their kindness, professionalism and care. They were brilliant.

They kept me calm, kept me informed and then gave me a hug when he finally died. They were so supportive and I just want to tell them.

I cannot thank him enough for the professional way he handled the situation and made my daughter comfortable again…..You are an amazing man doing an amazing job – the South Central Ambulance are extremely fortunate to have you working for them.

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TOTAL 999 ACTIVITY

RED 1 [19 mins]RED 1 [8 mins]

41,752

NON CONVEYANCE

16,340NON CONVEYANCE %

43.37%

75.47% 97.72%

RED 2 [19 mins]

95.04%76.51%107,520

111 CALLS ANSWERED

CFR RESPONSES

40,543PTS JOURNEYS

1,163

RED 2 [8 mins]

What does it mean?

Total 999 activity equates to the number of calls which received a SCAS response or were dealt with by our clinical support desks. Non conveyance is the number of incidents we responded to where the patient was not taken to hospital.

Non conveyance % is the percentage of incidents we responded to where the patient was not taken to hospital.

Red 1 - Red 1 calls are the most time critical and cover cardiac arrest patients who are not breathing and do not have a pulse, and other severe conditions.

Red 2 - For Red 2 calls, which are serious but less immediately time critical and cover conditions such as stroke and fits.

HOW WE’RE DOINGMAY 2015 FIGURES

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TOTAL 999 ACTIVITY

RED 1 [19 mins]RED 1 [8 mins]

41,752

NON CONVEYANCE

16,340NON CONVEYANCE %

43.37%

75.47% 97.72%

RED 2 [19 mins]

95.04%76.51%107,520

111 CALLS ANSWERED

CFR RESPONSES

40,543PTS JOURNEYS

1,163

RED 2 [8 mins]

All figures are provisional.

111 calls answered is the number of calls answered through the non-emergency healthcare service.

CFR stands for Community First Responder.

PTS stands for Patient Transport Service.

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TWEETHere is a small selection of Tweets

that we have recently received from

our partners, stakeholders and the

public. Click here to read more and

to follow us!

MrGarySwan

Nothing but admiration 4vital crews also big shout to the fabulous SCAS volunteers

fullofchocolate

Hoping my son doesn’t dream of rolling downhill again. It hurts falling out of a mid height bed! Thanks @SCAS999 coming out to assess him.

7,259followers

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7,259 followers

MarkTheMedic

@SCAS999 Volunteers are priceless!!

Follow us on Twitter @SCAS999www.twitter.com/SCAS999

artbyailbhe

Thanks @SCAS999 to Ambulance Nurse Matt who was friendly and efficient and reassuring.

drnickyoung

My life was saved in 2013 by @SCAS999 & Cardiac Care Unit at Royal Berks. Thus doing @WalkForWards

OurHomeOurLife

Thank you to the @SCAS999 ambulance crew who responded to a request for assistance yesterday in #Witney

7,259followers

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7,259 followers

@scas999

TWEET US50

Date Event Location Time

June

Sun 21 JuneHayling Island 999 Emergency Services Day

Hayling Island, Hants 10am - 4pm

Sat 27 June Fawley Armed Forces DayGangwarily Recreation centre Fawley, Hants

11am - 6.00pm

July

Sun 19 July Gosport Lifeboat Blue Light Services Open Day 2015

Gosport, Hants 11am - 4pm

Sun 26 JulyHampshire 999 Emergency Show 2015

Bordon, Hants 10.30 - 6pm

DATES FOR YOUR DIARY

@scas999

TWEET US

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The Communications team is always keen to promote stories in Working Together. Please email any news, stories or comments to: communications@scas.nhs.uk

South Central Ambulance Service NHS Foundation TrustUnits 7-8 Talisman Business Centre Talisman RoadBicesterOX26 6HR

www.scas.nhs.uk

DEADLINE for copy for the next issue: 29 June.Please keep articles under 250 words.

29JUNE

Design » Ben Hennessy - ben.hennessy@scas.nhs.uk