Working Together: An Introduction to Collaborative ... · WORKBOOK PAGE: i Today’s Agenda 1....
Transcript of Working Together: An Introduction to Collaborative ... · WORKBOOK PAGE: i Today’s Agenda 1....
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WORKBOOK PAGE:
Working Together: An Introduction to
Collaborative Decision-Making
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Introductions
Welcome
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i Today’s Agenda
1. Introduction to Collaboration
2. The Collaborative Process
3. Conducting a Situation Assessment
4. Being Collaborative 5. Key Collaborative Skills for Managers
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1 Why Collaboration?
• Reinforce EPA’s Long-term history of cooperative environmental regulation
• Stakeholder involvement is central to our work
• Not a fad or short-term political initiative
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1 Why Collaboration?
Collaboration is Good Governance!
Four critical (nonvoting) capacities for democracy:
• Resolve conflicts peacefully
• Cooperate across party lines
• Inclusive agendas for action
• Capacity for citizen participation.
Source: International Institute for Democracy and Electoral Assistance
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1 Course Goals
• Increase our knowledge of collaboration
• Know when to apply collaboration
• Explore our roles as managers in collaboration
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Opening Exercise
Win As Much As You Can Follow Trainers Instruction.
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2 What is Collaboration?
col·lab·o·ra·tion The act of working together with one or more people, to achieve something.
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2 What is Collaboration?
Attitude
and
Approach
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2 Attitude
• Desire to be cooperative • Work to understand others • Flexible and creative • Problem-solvers • Partners • Facilitators • Leaders
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2 Approach
Deliberate process for shared action throughout the full decision life-cycle:
• design • convening • implementation
age 7
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3 The Manager’s Role
You create the culture: • consider collaboration • create skills and tools for staff • provide time and resources • provide incentives and give recognition • Model attitude for others
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4 Powerful Decisions
• Don’t just solve the technical problem
• Create ownership among stakeholders
• Implementable
• Sustainable
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BUY-IN BUY-IN
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5 Powerful Decisions
Technical
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Powerful Decisions
Tell me, I forget Show me, I remember
Involve me, I understand Chinese Proverb
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Input = Better Decisions
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5 The Manager’s Role
• Resolve issues for good • Use our resources to implement good
decisions rather than revisit bad ones.
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6 Characteristics
• Relationships • Cooperation • Shared Learning • Transformational Thinking • Sustainability
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6 Relationships
• Respect • Time to learn about each other • Trust • Shared interests
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6 Cooperation
• All key parties engaged • Everyone understands problem,
process, and rationale • Work together with focus on solving
the problem
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6 Shared Learning
• Everyone understands each other • Everyone understands the problem • All information is transparent • Shared development and analysis of
options
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6 Transformational Thinking
• Not compromise • Creative thinking • Unanticipated solutions • Integration of interests
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7 Sustainability
• Full range of stakeholder interests • Ownership by key stakeholders • Design for the real world • Flexibility in implementation • Clear roles and responsibilities
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7 Sustainability
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8 When Do We Collaborate?
• Informal collaboration all the time • Formal Collaboration is a big
commitment
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8 Formal Collaboration
• Big, long-term decisions • Requiring implementation by
other parties • Requiring diverse input and
agreement • EPA lacks the resources to go
alone
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8 EPA’s Five Levels
• Based on your overall goal, you will seek more or less stakeholder interaction
• The more agreement we require, the higher level of interaction and the more collaboration
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9 EPA Model
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11 The Manager’s Role
• Communicate collaboration to staff
• Believe in the potential for collaboration
• Help others understand the value of collaboration
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11 Class Discussion
• How do you use collaboration now?
• Where are we choosing not to use it? Why?
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12 2.0 Collaborative Process
Stage 1. Situation
Assessment
Stage 2. Group Formation & Process Design
Stage 3. Shared Learning
& Consensus Building
Stage 4. Implementation
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13 Collaborative Stages
Stage 1. Situation Assessment 1. Our view 2. Who are the stakeholders 3. Their views 4. Relationships 5. BASIC assessment 6. Decision about collaboration 7. Commitment 8. Evaluation
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13 Collaborative Stages
Stage 2. Formation and Design 1. Convening and commitments 2. Build/repair relationships 3. Jointly define the problem 4. Mission, objectives, ground rules 5. Define process and facilitation 6. Communications 7. Evaluation
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13 Collaborative Stages
Stage 3. Shared Learning/Consensus 1. Shared learning 2. ID values and interests 3. ID criteria for success 4. Joint development of alternatives 5. Group analysis 6. Build the best answer together 7. Evaluate
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13 Collaborative Stages
Stage 4. Implementation 1. Written agreements 2. Explicit implementation plans 3. Plan for the real world 4. Clarify roles and responsibilities 5. Outreach and education 6. Evaluate
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14 Collaboration is Different
• Different Process leads to different outcomes
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15 EPA Roles
Leader
• Convenes • Responsible for success • Convenes group • Pays for process resources • Ultimate decision-maker
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15 EPA Roles
Participant
• Key stakeholder • Collaborative attitude • Contribute resources
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15 EPA Roles
Facilitator
• Whole process manager • Content neutral if in formal role
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15 Facilitator Roles
• Create positive environment • Logistics • Get everyone heard • Design process • Guide and enforce process • Assist in consensus
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15 The Manager’s Role
• Know the role(s) EPA is playing • Prepare staff appropriately
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16 Class Discussion
• When has EPA played these different roles:
• How did we make positive contributions?
• What more could we have done?
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17 3.0 Situation Assessment
Three Phases • Internal
• External
• Selecting the right approach
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18 - 20 Internal Assessment
BASIC Assessment • Barriers • Assumptions • Strengths • Incentives • Commitments
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21 Manager’s Role
Be realistic and provide leadership: • What needs attention • Build enthusiasm • Incentivize and reward • Build internal capacity • Explain decisions • Be ready to stop what does not work
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22 Exercise
• Conduct a BASIC assessment on a project you are or may be facing
• Just identify one or two issues per box
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23 External Assessment
• Directly with Stakeholders • Often by a neutral • Confidential • Report not for attribution
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23 External Assessment
What are the Issues? • Needs, interests, values • Past history • Level of knowledge • Time, schedule constraints • Desired outcomes • Risks of non-resolution
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23 External Assessment
Who is Involved? • Recognized participants • Who is missing? • Who’s support is needed? • Who’s opposition would hurt?
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23 External Assessment
What’s Next? • Possible approaches • Additional information needs • Get others interested • Needed resources/facilitation • Realistic end products • Commitments needed
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24 - 25 Selecting the Right Approach
• Goals, commitment, roles • Time and resource availability • Credibility and trust • Importance of issue • Relationships and willingness of
stakeholders • Controversy and Complexity of issues • Range of stakeholders
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27 The Manager’s Role
Know and Decide: • Nature of decision • Relationships with stakeholders • Willingness and flexibility of EPA
Use your resources wisely
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27 Table Exercise
Pick a project: • What level of collaboration
makes sense? • What prevents us from being
more collaborative? • How do we overcome these
barriers?
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28 4.0 Being Collaborative
EPA needs to lead
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28 Foundations
• Credible Lead Agency • Clear Purpose • Functional Relationships • Trusted Information • Dialogue • Clear and Managed Process
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29 The Manager’s Role
• Model collaborative behaviors • Provide guidance and support
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29 Credible Organizations
• Truthful • Transparent • Responsible • Caring • Consistent
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29 Credible Organizations
“I don’t care how much you know until I know how much you care.”
--Every Stakeholder
age 7
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30 Public Goodwill Accounts
• Deposits • Withdrawals • Balance
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30 The Manager’s Role
• Know Your Balance!
• Make Deposits!
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31 Table Discussions
• What is EPA’s goodwill balance with some of our key stakeholders?
• What can we do to make more deposits?
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32 Collaborative Behaviors
• Willingness • Openness • Civility • Humility • Partnering
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32 The Manager’s Role
• Again, model these behaviors • Create a collaborative culture
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33 Table Exercise
• Match the attributes of collaborative vs. competitive groups
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34 Dialogue
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35 Debate to Dialogue
• Balance advocacy and inquiry • Build Shared meaning • Listen deeply • Pay attention to your intentions • Identify common ground • Explore impasses
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35 The Manager’s Role
• Practice dialogue internally • Encourage staff to engage in
dialogue
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Listening?
“Conversation in the United States is a competitive exercise in which the first person
to draw breath is declared the listener.” - Nathan Miller
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36 Listening Skills Test
• Take this test for how you behave at work
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37 Types of Listening
• Ignoring • Arguing • Passive • Active
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37 Manager’s Role
• The better you listen, the betteryour staff will listen
• Then everyone will be heard
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38 3 Steps to Active Listening
Step 1. Get Ready to Listen • Stop talking • Get rid of distractions • Put your own thoughts aside • Share responsibility for communication
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38 3 Steps to Active Listening
Step 2. Focus on the Speaker • Empathize • Express interest • Encourage equally • Be patient • Listen to how something is said • Pay attention to non-verbal clues • Ask clarifying questions • Reflect back what you’ve heard
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39 3 Steps to Active Listening
Step 3. Monitor Yourself • Know yourself • Do not argue mentally • Recognize your own prejudices
and avoid judgments • Do not antagonize the speaker • Avoid assumptions • Focus on the ideas
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40 Summary
• This is not new • It is a part of good governance • Both attitude and approach • Keep it simple • Focus on behavior • Pay attention to process • Not always appropriate • Sometimes we need help