Working Synopsis Annual
Transcript of Working Synopsis Annual
Shibu Das
Annual Synopsis – FY 14-15
Discussion Road Map
• Business Initiative and Impact
• Facilitation & Coverage
• Appreciation & Achievement
• Engagement, Participation and Additional Qualifications
• Summary and Way Forward
Business Initiative and Impact
Business Unit Outcome Action Taken Initiative
Inbound - Mobility
1) M2% for Club 40 outlets for activation of August (in October) improved to 54% and activation of September (in November) improved to 61%
1) Discuss with all the business leadership team along with respective ZM and CSM and did TNI to understand the Details of the Situation, Expected Performance Vs ActualPerformance and PerformanceGap
1) Project Sambandh initiated
2) National Intervention – Project Unnati
2) Outlet Achieved >=80% Gross Add Target From July (57%) to August (72%) seen improvement of 15%
3) Four (4) Zonal Managers ranked the Top 10 ZMs Nationally
2) Deliver and share regular feedback and implemented the good practices
3) On Job Support
4) Shubarambh
4) Kolkata ranked Nationally no. 1 in the Club 40 Execution performance
3) Coordinate and follow ups with Marketing and CSD team for faster resolution of issues and concerns 5) Smart Tab
utilization as an enabler – through Sambandh
5) Seven (7) Channel Managers ranked in top CSM Nationally 4) Corporate intervention and
support through Smart Tab launch6) 2 CSM promoted to ZM
Annual Synopsis - Business Initiative and Impact
Business Unit Outcome Action Taken Initiative
Retail - Mobility
1) 9.1% increase in Avg GA from Nov’14 to Mar’15 against Avg GA from Aug’14 to Oct’14 (3609 vs 3366)
1) Designed a 100 day program B.E.S.T ( Best in Execution, Skills & Team Development) for SM/ASM/GSM
1) Project BEST
2) Retail Induction
2) 3.61% increase in Avg Mystery audit scores from Nov’14 to Mar’15 against Average Mystery Audit score from Aug’14 to Oct’14 (85.24 vs 84.94)
2) Partner with the team for On Job Support
3) Introduce SME concept, Design and Create One Liner for all the business insight, Introduce activities to approach customer and to have live customer interaction and sales.
3) STAR Assessment – Corporate initiative
3) Generated 142 leads in 1 day
4) Closed 25 sales in 2 days4) Participate in weekly morning zonal
meeting and Imparted training5) Closed 9 sales as an MNP activity in 1 day
Annual Synopsis - Business Initiative and Impact
Outbound – Mobility
1) The Sales reject % reduced from 27% to 12.82% (a delta reduction of 14.18%).
1) Discuss and identify the key reasons for Sales Reject and deliver training to OB Channel and DST
1) Project AMAR
2) Project 360 Degree2) Received request for skills training for
CSM2) Deliver National training initiative
3) Achieved xxxx numbers
Annual Synopsis - Business Initiative and ImpactBusiness
Unit Outcome Action Taken Initiative
CSD – Mobility
1) WL Delivered in Nov and Dec is @ 95 % and 81% respectively
1) Design, Develop and Deliver training to the Agency and handhold them for 4 months 1) Project Baby Care
2) Deliver customer centricity program for collection and retention agencies across Kolkata
2) Completed Project Daud (Corporate Initiative) 2) Project Daud3) Visit market with the Retention and Collection
executives for On Job Support and feedback
Enterprise Business
1) Completed Star Certification for I Care team
1) Introduce an activity during the 2 days certification and send the team to market 1) let’s Do It
2) Generate 400 Suspect and 17 prospect in 45 minutes during L1 certification
1) Introduce an activity to list down the name of the companies they think they can approach for our Enterprise Solutions
2) My Funnel
HR/FMSS
1) Enhance the awareness of the Telecom Basics and Emerging Trends for On Roll Employees across Region
1) Did TNI for On Roll Employees along with HR and design and develop the BoT module and it was appreciated by HR L&D Head Mr. Sunil Omanwar
1) Basics of telecom & Emerging Trends module design and delivered across East
2) Completed TCOC training as planned 2) Completed TCOC training as planned 2) TCOC training as
per corporate
Facilitation & Coverage
Annual Synopsis - Facilitation & Coverage
L1 Days L2 days Participants L1
Participants L2 L1 % L2% Batch
Size L1Batch Size L2
120 68.5 1803 775 64 36 15 11.31Partner with all the BUs (from Mobility to Enterprise) and cover all level of participants .
Business Unit
Training Days
Coverage Percentage
Inbound 25 13%
Retail 67 36%
Outbound 39 21%
CSD 12.5 7%
EB & CSO 27.5 15%
HR/FMSS 17.5 8%
13%
36%
21%
7%
15%
8%Business Coverage
IBRetail OBCSD EB & CSO HR/FMSS
Achieved 188.5 training days against the target of 180 days i.e., 104.66%
Annual Synopsis - Facilitation & Coverage
Business Unit
Training Days
Coverage Percentage
Inbound 25 13%
Retail 67 36%
Outbound 39 21%
CSD 12.5 7%
EB & CSO 27.5 15%
HR/FMSS 17.5 8%
L1 Coverage
L2 Coverage
8% 92%
81% 19%
65% 35%
100% NIL
87% 13%
9% 91%
8% 81%
65%100%
87%9%
L1 Coverage Inbound Retail Outbound CSD EB & CSO HR/FMSS
92%
19%35%13
%
91%
L2 Coverage Inbound Retail Outbound CSD EB & CSO HR/FMSS
The coverage shows the for BUs IB and HR/FMSS the L2 participants are @ 92 and 91 % respectively.
And for Retail, OB and EB need more coverage as they are at 19, 35 and 13 % respectively
Need more focus for CSD as no training done for On roll in CSD
Appreciation & Achievement
Endorsed By Mail AttachmentMr. Arvind Demri (Regional Head - SSRT) For SVP L1 and
T & C Retention and Process Training
Mr. Aloke Joshi (Performance Lead East - SSRT)
For SVP L1BoT and DST training
Mr. T. Elengo (President - Mobility TTL) For Unnati workshop at Bhubneswar
Mr. Ashok Ghose (MBU Head - Mobility East)
For 360 Degree Channel Mant Workshop
Mr. Kausik Saha (BU Head - Inbound) For Sambandh and Shubarambh
Mr. Ajay Shukla (BU Head - Retail) For all the initiatives and implementation of retail Induction
Mr. Amit Bhatia (BU Head - Outbound) For Club Premier workshop
Mr. Kartik Sarkar (Master Trainer - SSRT) For Enterprise workshop
ArvindSir RH - SSRT
ArvindSir RH - SSRT
Elango T - President - Mobility
AshokGhose MBU Head East
KausikSaha Head - IB
AmitBhatia BU Head - OB
AjayShukla CRH-Retail
KartikSarkar Master Trainer SSRT
Annual Synopsis – Appreciation & Achievement
AlokeJoshi - PL - East
AlokeJoshi - PL - East
AlokeJoshi - PL - East
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Annual Synopsis – Appreciation & AchievementEndorsed By Mail Attachment
Mr. Kapil Mahajan (Location Head - HR)For BoT and Sambandh & Shubarambh
Ms. Pooja Singh (NTC - SSRT – IB & OB)For Shubarambh
Mr. Sanjeeva Jha (Geography Head - Orrisa)
For Unnati Workshop
Mr. Sanjeev Pandey (NTC - SSRT Retail) For Project BEST
Mr. Nitin Prakash (NTC – EB) For VOC received for L1 Certification programs
Mr. Sanjay Chatterjee (CSD Head ) For Project baby Care
Mr. Rajeeb Saraogi (Manager Partner Development - LCM - EB)
For L1 certification and implementation of innovative activities
Other Team Members (OB, iCare, CSD)
KapilMahajan Location Head - HR
KapilMahajan Location Head - HR
PoojaSingh NTC
SanjeevaJha Geo Head OR
SanjeevPandey NTC - Retail
NitinPrakesh NTC - EB
SanjayChatterjee CSD Head
RajeevSarogai PDM-LCM
RajeevSarogai PDM-LCM
SaikatGanguly Team Member CSD
SamikSaha CSM OB
SandipSarkar iCare
ManishAgarwal Team Member CSD
DebjitChanda CSM OB
• Received Star of the month and Spot light Award for the following;
– For supporting the IB team in Kolkata to constantly improve their performance on GA, M2 REC & Distribution Reach through Project Sambandh and Shubharambh. For supporting the OB team in reducing the SR through Project AMAR. For supporting the CSD team in successfully on boarding of end to end customer life cycle management agency through Project Baby Care.
– For extraordinary effort shown by working on all Sundays to ensure that the STAR Sales Advisor's Assessment Program is completed at Odisha & Kolkata as per schedule
– For successfully conducting high impact Unnati workshops for IB CSMs in Bhubneswar and also received appreciation from Geography Head and President Mobility
Annual Synopsis – Appreciation & Achievement
Annual Synopsis – Appreciation & Achievement
• Achieved the following qualification on Business Knowledge and Facilitation for Competency;
– Qualified in Advance Business Knowledge for• Inbound • Outbound • Retail
– Qualified in Skills Training Qualification for• Inbound • Outbound
– Qualified in Advance Facilitation Skills
Engagement, Participation and Additional Qualifications
Annual Synopsis - Engagement, Participation and Additional Qualifications
• Engage and completed (as Project Leader) with OB and IB and completed 2 (two) QUICK project
• Participated in Blood Donation Camp for Army personnel organized by FMSS
• Active member of Prakriti Club
• Participated in Carom Tournament
• Active member of Tata Engage
• Participated in HR Idea sharing
• Participated and did knowledge sharing session for Retail and Enterprise business during annual event;
Hungama Meet and Retail R & R Meet
• Completed Global Certification from Cisco System & EXIN and received the following credential
– Cisco Certified Network Associate – Routing & Switching (801 and 803)
– Cisco Certified Network Associate – Security (640 – 554)
– Cloud Computing Foundation from EXIN
– Received Certificate by Fulfilled the qualification requirement to be “Level – 1 - Certified Instructor ” for National
Security Agency and US - Department of Defence
Summary and Way Forward
Annual Synopsis – Summary and Way ForwardWhat were your significant achievements in the last year?
Introduce SME Single Sheet Go to the market, Generating prospect, life sales as an target concept for Retail and SME Induction and Certification
Delivered Retail IOCR training for system and process Completed BoT & Emerging Trends for On roll Participants initiated by HR and module
designed and prepared by me and Monalisa Completed ET Induction with additional training program delivered by continue TNI
Completed 3 CSJ and results are very encouraging
Completed 4 Global Certification as professional qualifications
On roll training has increased to 36% from 2 %
What aspects of your role in terms of outcomes and behaviors you could have done better?
Onroll training to increase to minimum of 50%
To complete my SME STQ and ABK qualification
To identify and impart on roll training for CSD and other functions
To do CSJ for other business and functions
Annual Synopsis – Summary and Way Forward
What has been your learning’s for the year?
ARCS Model, Kolb's Learning Cycle, Importance of effective use of Ice Breaker and Summary through our monthly meeting
Started expectation mapping to delivery and measurement for every training program as a link to the JP 4 and every program can be taken as CSJ
Attended Enterprise boot camp for more effective delivery of SME trainings
Learned more business insights through ABK (Inbound, Outbound and Retail) , STQ (Inbound, Outbound) and AFS