Working as a UX professional - mycourses.aalto.fi · 2002: MSc: Geology & Computing Science,...
Transcript of Working as a UX professional - mycourses.aalto.fi · 2002: MSc: Geology & Computing Science,...
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WorkingasaUXprofessionalAnnu-MaariaNivala
21stNov2017
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DreamBrokerTheleadingonlinevideosoftwarecompanyintheNordics
StockholmOslo
Copenhagen
700customers100+employees5countryoffices
Amsterdam
Helsinki
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LeadUXresearcher/designerInnovationsteamHorizontalrole:helpotherunitsinUX,usabilityandinnovatingHeadofUXforafullynewproduct,implementationongoing
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TasksUserneedsProductrequirementsWireframesUservalidations
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Mydarkpast• LeadUXResearcher,InnovationsatDreamBroker• ProductManageratCRFHealth• SeniorConsultant,UserExperienceatKnowitOy• TeamManager,UserExperienceatDigiaOyj.• ProjectManager,UserExperienceatDigiaOyj• (Senior)ResearchScientistatFinnishGeodeticInstitute
Mywife,thegeologist:https://www.flickr.com/photos/rattleandhum/10844562216
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2014:ProductManager,CRFHealth
2002:MSc:Geology&ComputingScience,UniversityofOulu
2002:ResearchScientist,FinnishGeodeticInstitute
2007: PhD:Usabilityperspectivesfordesigningmapsonmobiledevices,AaltoUniversity(HelsinkiUniversityofTechnology)
2008:UXProjectManager,DigiaOyj
2010:UXTeamManager,DigiaOyj
2011:SeniorUXConsultant,KnowitOyMycareerpath
2016:LeadUXResearcher,DreamBroker
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ContentWhoisaUXprofessional?TasksSkillsToolsJobsAtypicaldayCareer
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WhoisaUXprofessional?
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Userresearcher
Designer
UIspecialistUsabilityspecialist
Interactiondesigner
UIdesigner
UXprofessionalServicedesigner
Creativedirector
UXdesigner
Visualdesigner/AD
UXlead
Businessdesigner
Informationdesigner
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BreakdownofUXjobtitles
http://www.onwardsearch.com/career-center/ux-careers-guide/
26
24
23
18
6
2
0 5 10 15 20 25 30
UXDesigners
InteractionDesigners
VisualDesigners
InformationArchitects
UserResearchers
UsabilityAnalysts
Percentage
%
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Geologist.
http://www.slideshare.net/usabilitycounts/career-paths-of-user-experience
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Tasks
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UserResearch ContentStrategy InformationArchitecture
InteractionDesign VisualDesign UsabilityandAnalytics
Understandingthepeoplewhouseaproductorasystemthroughobservations
Planningforthecreation,delivery,governanceofusefulandusablecontent
Identifyingandorganizinginformationwithinaproductorsysteminapurposefulandmeaningfulway
Designingtheinteractivebehaviorsofaproductorsystemwithaspecialfocusontheiruse
Designingthevisualqualitiesofaproductorsysteminanaestheticallypleasingway
Measuringthequalityofauser’sexperiencewheninteractingwithaproductorsystem
http://www.nickfinck.com/blog/entry/ux_career_progression_finding_a_niche_building_a_personal_brand/
ThesixcoredisciplinesofUX
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UserResearch ContentStrategy InformationArchitecture
InteractionDesign VisualDesign UsabilityandAnalytics
Understanding Information Structure
Behaviour Aesthetics Measurement
http://www.nickfinck.com/blog/entry/ux_career_progression_finding_a_niche_building_a_personal_brand/
Youcanwearallhatsandbeageneralist
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UserResearch ContentStrategy InformationArchitecture
InteractionDesign VisualDesign UsabilityandAnalytics
Understanding Information Structure
Behaviour Aesthetics Measurement
http://www.nickfinck.com/blog/entry/ux_career_progression_finding_a_niche_building_a_personal_brand/
Oryoucanwearsomehats
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UserResearch ContentStrategy InformationArchitecture
InteractionDesign VisualDesign UsabilityandAnalytics
Understanding Information Structure
Behaviour Aesthetics Measurement
http://www.nickfinck.com/blog/entry/ux_career_progression_finding_a_niche_building_a_personal_brand/
Oryoucanwearsomehats
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UserResearch ContentStrategy InformationArchitecture
InteractionDesign VisualDesign UsabilityandAnalytics
Understanding Information Structure
Behaviour Aesthetics Measurement
http://www.nickfinck.com/blog/entry/ux_career_progression_finding_a_niche_building_a_personal_brand/
Oryoucanwearsomehats
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UserResearch ContentStrategy InformationArchitecture
InteractionDesign VisualDesign UsabilityandAnalytics
Understanding Information Structure
Behaviour Aesthetics Measurement
http://www.nickfinck.com/blog/entry/ux_career_progression_finding_a_niche_building_a_personal_brand/
Myhats
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Skills
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User-CenteredDesign
UserExperience
UsabilityTestingInteractionDesign
HeuristicEvaluation
UserInterface
UserScenarios
InformationArchitectureExperienceDesign
ConceptDesign
UsabilityEngineering
Benchmarking
Prototyping
Agile/ScrumServiceDesign
CustomerJourneys
CustomerExperience
Usability
UserExperienceDesignPersonas
HumanComputerInteraction
Wireframes
WebDesign
ContextualInquiry
TaskAnalysisQualitativeResearch
SoftwareDesign
UserStories
Questionnaires
FocusGroupsInterviewing
PaperPrototyping
Storyboarding
Skills&expertise(fromLinkedIn)
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User-centeredDesign
UserExperience
UsabilityTestingInteractionDesign
HeuristicEvaluation
UserInterface
UserScenarios
InformationArchitectureExperienceDesign
ConceptDesign
UsabilityEngineering
Benchmarking
Prototyping
Agile/ScrumServiceDesign
CustomerJourneys
CustomerExperience
Usability
UserExperienceDesignPersonas
HumanComputerInteraction
Wireframes
WebDesign
ContextualInquiry
TaskAnalysisQualitativeResearch
SoftwareDesign
UserStories
Questionnaires
FocusGroupsInterviewing
PaperPrototyping
Storyboarding
Mymostlyusedskills
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http://www.onwardsearch.com/career-center/ux-careers-guide/
SkillsetofaUXprofessional
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http://uxpamagazine.org/multiple-skills/
AdditionalskillsStorytellingThedesignofproductsrequireseffectivecommunicationwithanaudience.Eachproduct’sinterfaceneedsto‘tell’peoplewhatitoffers themandwhytheyshouldcare.
EmpathyDesignmethodologyfocusesontheperspectiveofcustomersandenduserswhenanalyzingandcraftingsolutions.
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TrendyskillsthatcanboostcareerDataAnalyticsanddatavisualizationAR/VRdesignGamedesign
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http://uxpamagazine.org/multiple-skills/
HowtokeepuptheskillsDovolunteerdesign,freelanceprojectsJoindesignassociationsReadblogs,watchvlogsWorkwithpeoplewithmoreexperienceWorkwithyoungtalents
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Tools
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DesigntoolsSketch(+bunchofplugins)AdobePhotoshop&IllustratorPowerPointManyofprototypingtoolsalsoincludedesigntools2Dand3DanimationdesigntoolsPenandPaper
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http://uxpamagazine.org/multiple-skills/
PrototypingtoolsPaperprototypingInVisionAxure RPFlintoOrigamiStudioProto.ioPrincipleUXPinMarvel
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ResearchtoolsReflector– mobileapptestingCrazyEgg– websiteheatmapsInspectlet – websitevisitorclickvideosUsabilla – feedbackonparticularwebsiteelementsMorae– recordingandanalysing usabilitytestsSurveyMonkey– questionnaires
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http://uxpamagazine.org/multiple-skills/
UIguidesandtemplatesGoogleMaterialdesign:designguidelines,icons,materialcomponentsAppledeveloper:resourcesUIpatternsandguidelineFreetemplatesfordesigntools(Sketchetc.)
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Jobs
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ICTcompanies Designandmarketingcompanies
Serviceorproductcompanies
Tieto
Accenture
Digia
Reaktor
Futurice
Vincit
Solita
HiQ
Supercell
Rovio
Kone
ABB
Nordea
OP
YIT
DNA
Nordkapp
Frantic
358
Mirium
Kuudes
N2Nolla
Companies
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• UX/Servicedesignconsultant• Mainlyworkingincustomerprojects
• Oftenlocatedinthecustomerpremises• Usuallyworkingwithcustomerproduct,marketing,ITorbusinessunits
• 1monthto2years• UXprojectbeforeimplementation• UXtaskswithintheimplementation• Oftencomplicatedsystems• Emphasisondesigningthefunctionalityoftheservice
Role Projects
Varietyinplatforms,services,end-usersandcustomers,oftenpossibletotestthedesignwithendusers+ Longprojects,notalwayspossibilityto
affectwhattheproductwillreallybecomeduringtheimplementation
-
ICTcompanies
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• Visualdesigner,Servicedesigner• Mainlyworkingincustomerprojects
• Usuallylocatedintheirownoffice(inPunavuori orinKallio)
• Usuallyworkingwithcustomermarketing,salesandbusinessunits
• 1weekto3months• UXprojectbeforeimplementation• Moreemphasisonthevisualdesignoftheproject• Marketingcampaigns
Role Projects
Shorterprojectsbringlotofvariety,moreartisticprojectsandworkingenvironment+ Quicktimeschedulescanbestressful,
oftennotpossibletotestthedesignwiththeusers
-
Designandmarketingcompanies
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• UXdesigner• Workinginin-houseprojects
• Locatedintheirownoffice• UsuallyworkingwiththeR&Dunitsandcompany’scustomers
• Continuousandshorterprojecttracks• Oftenfulldesignanduserresearchmethodsinuse• Sometimesfromtheproductideatotheimplementation,sometimesupdateversionsofthecurrentproduct
Role Projects
Moreflexibilityonaffectingownworkschedules,morepossibilitytoaffectthefinaldesigndecisions+ Updatingolderproductversionscanbe
boring,timeschedulesforgettingtheproducttothemarketcanbeslow
-
Serviceorproductcompanies
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WhatI’veworkedwithCompanywebsitesCompanyintranetsInternaldigitaltoolsMobileservicesandappsUIsofphysicaldevices(bluetooth headsets,speakers)ConsumerservicesB2Bservices
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Atypicalday
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TypicalteamstoworkwithSalesandMarketingpeople
CEOs&otherhighermanagement,Businessowners,Productmanagers,Productowners
UXdesigners,Visualdesigners,Motiondesigners,Contentcreators,Artdirectors
AndroidandiOSdevelopers,Front-enddevelopers,SWandBack-enddevelopersandarchitects,QAengineers
Imagesfromhttps://diverseui.com/
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Design
40 %
Meetings20%
Co-creating20%
OtherTasks20%
Exampleofatypicalworkday
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Typicaltasksinconsultant’slifeSalessupport,DesignprojectplansOffers,Clientinterviews,OfferpresentationsDesignprojectmanagement,Scheduling,MeetingagendasCustomercommunication,Presentations
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Qualityofdeliverables
QualityofideasFirstimpression
Qualityofpresentations
Abilitytoreasonideaspresented
Onlinepresence,toneofvoice
Persontopersonconnectionwiththeclient Abilitytodeliverwhathasbeen
agreed
Proactiveandopenenoughcommunicationaboutpotentialchallenges(timeschedulesetc.)
WhatmakesaUXpro?
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Career
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HowtogetstartedinUX?Tip1:DosomethingoutsideofworkonavolunteerbasisTip2: LearnasecondskillTip3: GotomeetupsTip4: ProposeinternshipstocompaniesTip5: Haveapassionforwhatyoudo
Manyoftheawesomejobsarefoundthroughpersonalreferrals.Finlandissmall– everythingyouleavebehindwillbeinfrontofyousomeday:colleagues,companies,customers,…
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http://uxpamagazine.org/multiple-skills/
JobinterviewsAreyouagoodpersonfortheposition?Doyoufollowtrends,whatishotrightnowdesign-wise?Whatareyoursocialskillsandpresentationsskills?Areyouproactive,doyougetthingsdone?Doyouknowalltheneededmethods?Doyouhavebusinessandtechnologyknowledge?
Designtasks:Thereisaproblemx– howwouldyousolveit?
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Strategy
Dynamics
Process
Tactics
CompetitiveIntel,Multi-DomainExpertise
Managing,Inspiring,Vision,Problemsolving,Selling
Critics,BusinessWriting,Presenting,Resourcing,ProjectManagement
Research,Testing,Sketching,Wireframing,Prototyping,Visualising
http://adaptivepath.org/ideas/a-model-for-ux-career-growth/
Designleader
Designmanager
Mastercraftsperson
Skilledpractitioner
Apprentice UXdesigner
SeniorUXdesigner
UXLead
Director
Principal
HeadofUX
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Doyouwanttodesignormanage?
Whichway?
IndividualContributor Generalist Specialist UXDirector/
HeadofUX
Manager DesignManagement
ProductManagement
BusinessManagement/Entrepreneur
• Whydidyougetintouserexperience?
• Doyouwanttobeanindividualcontributorormanagepeople?
• Doyouwanttodesignaproductoradesignculture?• Doyouwanttobeinthespotlightorinthebackground?
• Doyouwanttofocusmoreonthecraftorthebusinessvision?
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http://boxesandarrows.com/transitioning-from-user-experience-to-product-management/https://www.uxpin.com/studio/blog/product-manager-and-ux-designer-whats-the-difference/
UXdesigner->ProductmanagerDesign->BusinessBudgetresponsibilityCo-operationwithSales,MarketingProductstrategy,long-termhorizonStrategyintoaproductroadmapRequirementsbasedonbusinessstrategyandtheneedsofthemarketFeaturepriorisation basedoncustomervalueandrelevancetothemarketProductawarenessinthemarket
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Summary
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Becreative
Becommunicative
BeobservantBeconfident
Bewillingtolearnconstantly
Beateamplayer
Begoodatmultitasking
BeabletofocusBepatient
http://blog.usabilitytools.com/plan-user-experience-career/
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