Workforce Planning 28 th September 2010. A bit of history Day one – Inherited staff and...
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![Page 1: Workforce Planning 28 th September 2010. A bit of history Day one – Inherited staff and commitments, but no comprehension of what this meant – There were.](https://reader035.fdocuments.in/reader035/viewer/2022081519/56649f305503460f94c4b8a1/html5/thumbnails/1.jpg)
Workforce PlanningWorkforce Planning
28th September 2010
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A bit of historyA bit of history
• Day one– Inherited staff and commitments, but
no comprehension of what this meant– There were new organisations created
on the same day– No SLAs or contracts– Confusion
• But it didn’t matter as everyone got what was wanted (as far as anyone knew)
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A bit more historyA bit more history
• Merger of HIS’s– More staff, more commitments– Real savings– Extra customers and merged customers
• Lost continuity
– Even more confusion• But didn’t matter as our governance board
knew what we did!!!!!
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And moreAnd more
• But they didn’t, nor did we• Major rebasing exercise
– Shared costs according to agreed metrics
– Notionally delivered against metrics
• Formalising with contracts• No problem as money was no object
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.. but now.. but now
• Customers are questioning what we do, want savings and want to see that they are getting good value for their money
• This time it’s serious– Are we efficient?– Do we say yes when we shouldn’t?– Can we justify what we do?
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What do we need to know?What do we need to know?
• Do we have the right capacity and capability to do the job properly?
• Do we have any under used or wrongly used staff
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What are we Doing?What are we Doing?
• Basic skill set questionnaire• Time Sheets• Planning Tools
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What are we Doing?What are we Doing?
• Basic skill set questionnaire• Time Sheets• Planning Tools
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Skills QuestionnaireSkills QuestionnaireName: Job Title:
Task FullyCompetent
PartiallyCompetent
Willing to have a go
General
Anything
Any IT
1st Line Support
2nd Line Support
3rd Line Support
Account Management
Admin
Business Change
Clinical Coding
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Result of QuestionnaireResult of Questionnaire
• Obvious findings– Skills for current job (by default)– Skills for a previous job
• Surprising (hidden) talents– Marketing– Fluency in Spanish
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What are we Doing?What are we Doing?
• Basic skill set questionnaire• Time Sheets• Planning Tools
![Page 12: Workforce Planning 28 th September 2010. A bit of history Day one – Inherited staff and commitments, but no comprehension of what this meant – There were.](https://reader035.fdocuments.in/reader035/viewer/2022081519/56649f305503460f94c4b8a1/html5/thumbnails/12.jpg)
What do we do?What do we do?
• Basic timesheet system• Each member of staff to record what
service he has provided for what customer
• What could be simpler?
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Well…….Well…….
• Most staff don’t know who they are working for.
• Sometimes it is difficult to relate a piece of work to a defined Service
• History means that we don’t have formal contracts for everything
• Projects
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Initial FindingsInitial Findings- Customers- Customers
• 36 customers• Of which 17 pay us via contracts• (or 12 if we ignore pct splitting)• and 19 don’t pay us a bean
• One of these is THIS
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Non Paying CustomersNon Paying Customers
• Hospices,• Local Authorities• PFI Partner (acute hospital build)• Ambulance Service• Connecting for Health
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Most work for:Most work for:
• Host Trust – 2496 man days to date• THIS – 2403 man days to date• Largest PCT – 767.5 man days to
date
(all of this excludes service desk and technical support)
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Most popular serviceMost popular service
• Clinical coding – 1021 man days to date• Not in contract(!!!!!) – 972.5 man days
td• Corporate information – 655 man days
td
Less popular, but key services:• Web development 140 mdtd• IG – 263 mdtd
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Value of workValue of work
Based on time spent to date, we can make a forecast for the year, and compare with contracted income (similar to service line costing) :
– Staff– Non-pay– 3rd party contracts– Hosting, accommodation etc.– Admin– Management
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What are we Doing?What are we Doing?
• Basic skill set questionnaire• Time Sheets• Planning Tools
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Planning ToolsPlanning Tools- - NEW WORK PROCESSNEW WORK PROCESS
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Planning ToolsPlanning Tools- - NEW WORK PROCESSNEW WORK PROCESS
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Planning Tools Planning Tools - Resource Planning- Resource Planning
• Not sure yet, but looking
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Are we there yet?Are we there yet?
• No, but all the bits are coming together, (slowly) and we have a much better picture
• We are learning all the time• Our customers are happy with the
approach we are taking.