Workforce Management for the Hospitality Industry

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What is Workforce Management

• Part of the Greater Human Capital Management (HCM) Model• Human Resources – Hiring/firing, skills management, compliance

to regulations and standards

• Workforce Management – Regular vs. overtime hours, vacation

and sick time, scheduling, costing or billing

• Payroll – EI/CPP/etc. deductions, salary

“Workforce Management (WFM) encompasses all the activities, processes, and tools needed to manage a workforce. A comprehensive WFM system  includes planning, forecasting, scheduling, and tracking workers to optimize the balance of customer, employee, labour laws and organizational needs.”

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Top Pains in Hospitality

• Payroll “leakage”

• Knowing the exact labor costs

• Knowing the labor costs in advance. Not after the fact.

• Islands of data (pay upon schedule, setup employees once etc)

• Overstaffing and/or understaffing

• “Blank Check” budgeting (Forecast = schedule)

• How different was planning from real-life (planned vs. Actual

• Being able to forecast based on business needs (hourly employees)

• Better control of outsourcing staff (overcharged by the outsourcers)

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Risky Misconceptions

• Not having a Time & Attendance solution can cost

companies greatly, especially if you have THIS attitude…

• “Our Time & Attendance is not complicated. We have people

who do it manually, and we do not pay them that much”

• “We aren’t being sued today, therefore it must not be risky”

• “These costs or savings are not on any balance sheet.

So how can these numbers be trusted?”

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Risky Misconceptions

• The stuff that’s not being shown on a balance sheet…Unreported Time OffBuddy punching and fraud Human error Internal Manipulations of reported activityTrue labor costs of projects and activitiesThe costs of absences (partial, planned and unplanned time off)Working the clock (rounding rules etc)

Management time preparing schedulesMissed meal breaksAbuse of shift breaksPyramiding premiums & extra pay (earning up to 4 times the base rateOverpaying non-worked timeUnapproved overtimeLost productivity (no shows)

Unreported overpaymentsCost of payroll adjustmentsInconsistent paymentsIncentive programs that no longer motivateBonus programs that achieve opposite results Duplication of work effortsPoor customer satisfaction

Save 2-5% of your annual payroll costs.

Every year.

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Benefits of Automation

• Increase productivity while reducing operational

costs

• Forecast costs and attendance

• Schedule shifts

• Monitor planned vs. actual results

Forecast

• Forecast costs based on your hotel needs:

Assign

• Assign employees to shifts, departments and tasks

Analyze

• Compare planned vs. actual using business intelligence

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• Time & Attendance data is polled & calculated

• Seamless export to payroll

• Pay based on your schedule

• Automatically convert overtime hours to vacation

• Schedule based on your forecast

• Getting your real labor costs. Anytime. Anywhere.

Why WFM?

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Synerion (formerly TimeTECH) was founded in 1983 and

has since then been a leading provider of workforce

management and time and attendance solutions. Servicing

over 5,500 companies and over 4,000,000 employees

worldwide, Synerion has customizable solutions for

companies in all industries and of all sizes.

About Synerion

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Among our Customers

Visit www.synerionwfm.com for more information

on Time & Attendance and Workforce Management

solutions! Thank You!