• From an Organization Standpoint, It's Meaning and Relevance• Action Plan / Program Roadmap

Presented by: Anil Raina: 17 Nov-2013

Problem Statement: Key issues/Problems Impeding Businesses across the Globe

By 2020 and beyond, the world will have few workers with Advanced Skills to drive High Productive/Growth Economies. And on the other side, there will be few Job Opportunities for Low Skilled Workforce, which in turn will create the following challenges for any enterprise to stay competitive and relevant to its customers in rapidly Changing Business Scenarios .

Gap Between Desired and Actual, Productivity, Efficiency,

Job- Fitment,( skill and Job Mismatch). Growing unemployment and growing number of Employees with poor employment Prospects

Drop in Market Share, Increasing Competition, No Scope for Mediocre Products, Services

Data and reports from Agencies show that the Businesses are facing an Upward trend on the above issues.

Causes/Factors/Drivers

In 21 Century,Business Environment and Technological Changes are very Rapid and Enterprise

readiness to adapt to the changes to stay relevant to its customers is very Critical and this Is very Pertinent to

Knowledge Economy.

Online Presence and Internet based Supply chain Infrastructure is the backbone of every Business, which

aspires to reach its customers and manage its resources effectively. New Products and Services are launched on

every day basis thus there is a ever increasing need for the Workforce to stay current and updated with

Information/Knowledge and be effectively aligned to the Business Objectives.

Due to spread of Technology and rapid Globalization, More number of countries and Geographies are

growing faster thus giving rise to demand/need for the availability of new products, solutions and Services

Proposed Solution Must factor in the Underlying Challenges

Motivation and Conducive Learning Environment

Change management, Resistance and Barriers in Communication

Lack of Metrics and Ambiguity on how it Impacts the Business and the Big Picture

Loss of Tacit Knowledge , and requires Knowledge management Solutions,

Workforce Mobility and diversified Cultural backdrop

Rapid Changes in technology and Multichannel/Multiplatform access to education/training

Training Frameworks to be shaped up for continuous supply of talent pipeline for faster, and effective on boarding process.

Achieve Standardization of skills for Quality and greater alignment with respective industry

and removal of duplication in the system

Stage- 1 Business Objectives and

Need Analysis

Stage-2 Business Case Development and Management buy In

Stage-3Planning and Implementation

Stage-4Evaluation and Continuous Improvement

Action Plan / Program Roadmap

Four Stage Strategy

Stage-1 : Business Objectives and Need Analysis 1. Clarity on Business Objectives and links with Performance Objective at department level and

ultimately to each Job level)( e.g. Cost of Non Quality should not be More than 2 Percent of the Planned Budget.)( e.g. Product or Service Orientation for Sales team) to Improve customer Turnover Rate, Time to Market and Improved Morale and sales Skills.

2. Competency Analysis/Identification/Skills Audit: What do the workforce need to learn to stay Competitive and Performance objectives ( Break Job into Function, and Function into Tasks and steps )

3. A Gap Analysis on Desired Results and Actual Performance : Collect more data points and Identify Program Objectives

and basis of measurement/Metric ( e.g. CSAT Index, Schedule Variance <2%)

Action Plan / Program Roadmap

Four Stage Strategy

Stage-2: Business Case Development and Management buy In

1. Plan Education/Training Type Required to Cover Skills and Knowledge areas and Success Indicators, ( e.g. On the Job, Learning, Instructor Led, Synchronous learning ( VLE) , Continuing Education External Certification.)

2. Prepare a Business Case and gain Management Buy In to make it part of Business Strategy Plan. Linking Training/Enablement Plan to Performance KPI of Workforce and to the Business Strategy.

Action Plan / Program Roadmap

Four Stage Strategy

Stage-3 : Program planning and Implementation

1. Prepare Program Management Plan and success Indicators

2. Set process Infrastructure for each project function, ( Design, Development, Quality, Platforms and Delivery, Vendor Support, Change Management, Including Stakeholder Management Plan.

3. Solution Design ( Content for Training Type , Instructional Approach, Resources, Delivery Technology Platforms/Modes ,Interoperability, Standardization, Geographical reach)

4. Development ( Production of Actual Work Artifacts )

5. Delivery and Implementation , Rollout to end users

Action Plan / Program Roadmap

Four Stage Strategy

Stage-4 : Program Evaluation and Continuous Improvement

1. Setting an Evaluation Framework and Continuous Improvement Strategy

2. Designing Tools , Templates , Methods for Data Gathering

3. Data Analysis and Reporting (Prepare Reports for Sharing with Key Stakeholders, for Buy in and Follow up for next steps)

4. Implement an Improvement Plan

Action Plan / Program Roadmap

Four Stage Strategy

Reposition your Workforce to make it RIGHT SKILLED to stay COMPETITIVE

Presented by: Anil Raina: 17 Nov-2013