Workforce Continuity “The Human Factor” Gordon Payne Vice President of Marketing Citrix Systems,...

Workforce Continuity“The Human Factor”

Gordon PayneVice President of MarketingCitrix Systems, Inc

2 Citrix Company Confidential © 2006 Citrix Systems, Inc.—All rights reserved.

Company Overview

• Leader in Access Infrastructure

• NASDAQ 100 and S&P 500 company (CTXS)

• $909 million in 2005 revenue(25% growth)– ~50% revenue from outside

of No. America

• 3,000+ employees in 35 countries

• 6,200 partners in over 100 countries

• 180,000 customers– 100% of Fortune 100

– 99% of Fortune 500

– 97% of Fortune 1000


Emergency Events Are Everywhere

Flooding

TyphoonEarthquake

PandemicSnowstorm

Bombing

Tsunami

Transit Strike


Notable USA Disasters

BLIZZARDEast Coast 3/93and 1/00

HURRICANE FLOYD East Coast 9/99

POWER OUTAGENew York City8/90 and 8/03

POWER OUTAGE 8/88

WTO RIOTS 11/00

EARTHQUAKESeattle 2/01

EARTHQUAKE 10/89

POWER FAILURE San Francisco 12/98

RAIN/MUD SLIDESCalifornia 3/95

RIOTS LA 5/92

EARTHQUAKE Los Angeles 1/94

HURRICANE INIKI Hawaii 10/92

FIRES in New Mexico 5/00

BOMBING Oklahoma City 4/95

FLOODINGSouth TX 10/94

Houston 7/01

TORNADONashville 4/98

HURRICANE ANDREW Southeast 8/92

FLOODINGGeorgia 7/94

HURRICANE OPALFL, GA, AL, NC 9/95

HURRICANE HUGOCharleston 9/89

BOMBING WTC NYC 2/93, 9/01

FLOODINGChicago 8/87, 4/92

NETWORK OUTAGEHinsdale 5/88

FLOODINGMidwest 1993


Avian Flu—The Next Disaster?

• The World Health Organization reports that the widespread transmission of the avian flu isalmost certain– Two of the three conditions required for a pandemic are

already in place– The third requirement, the ability of the virus to be

transmitted directly from human to human, isalmost certain

• U.S. Congressional Budget Office projections of 75 to 90 million infections; 100k to 2M deaths; 1.5 to 5 percent drop in GDP

• Gartner recommends that organizations preparein 2006


Gartner Recommendations—Avian Flu

• By mid–2006, have in place completed pandemic/IT response plans that will, at a minimum:– Enable large numbers of knowledge workers to perform

their duties from home for an extended period of time

– Provide the means for workers to collaborate remotely

– Ensure that consistent communication with suppliers, partners, customers and other stakeholders canbe maintained

Analytical Source: Ken McGee, Gartner ResearchPublication Date: 13 December 2005 ID Number: G00136943

© 2005 Gartner, Inc. and/or its Affiliates. All Rights Reserved.


Workforce Continuity Gap

Data Center Outage

Workforce Disruption

Enterprises Prepared

** Gartner EXP

** Society for Information Management

70%

Enterprises Prepared

13%


Application Delivery Options

Desktop

STREAM

OPTIMIZE

Web

Client-Server

VIRTUALIZE

Branch

Mobile

External

LAN


Client-Server App Virtualization

No User-Side Installs

Device Flexibility

User Mobility/Roaming

Secure access control

Low Bandwidth

Data

App

Virtualize DatacenterUsers

Presentation Server


More Users Per Web Server

Max Compression & Caching

Strong Data Encryption

Extreme Server Off-Loading

High Availability

NetScalerSystem

Web Application Optimization

Data

Browser

OptimizeDatacenterUsers


Testing, Control& Maintenance

Download Apps From Anywhere

Max App Compatibility

Auto-Healing Applications

No User-Side Installation

App

ProjectTarpon

Desktop Application Streaming

DatacenterUsers StreamStream


Remote Desktop

Anytime Desktop Access

Device Flexibility

SSL security

Data Security

Minimal Training

Low Start-Up Costs

Low Recurring Costs

Scalable

Users


Lehman BrothersSeptember 11th

• Nearly 6,000 employees displaced to more than 20 different locations in the New York and New Jersey

• Needed to re-establish connectivity with major clients that had accessed mainframe applications over leased lines

• Fast, centralized deployment of 81 applications allowing them all to be accessed securely via a web browser

• Scaling from 25 users to over 6,000 users


Lehman BrothersSeptember 11th

• Presentation Server enabled every application to be deployed through a standard web browser

• Lehman continued operating even increasing its market share among its different businesses

• User satisfaction was high, with employees rating the performance, functionality and availability of the Citrix solution as “excellent to very good.”

• Lehman’s clients were even able to access a fixed income trade settlement application using Citrix software


March of DimesHurricane Katrina

New Orleans Office

• Not on Presentation Server

• Staff member grabed backup tape on the way out the door

• Staff member dislocated for almost two week —dutifully carries tape with her

• Other staff converted to Presentation Server —When they connect they have new e-mail only

• Nearly 3 weeks before tape was received, loaded and data was available


March of DimesHurricane Katrina

Gulfport/Shreveport Office

• On Presentation Server

• Staff were able to go to places with Internet access,then had:– All files

– All data

– E-mail, contacts, calendar

• Able to contact volunteers, mount NICU assistance efforts, continue business

Thank You

Workforce Continuity “The Human Factor” Gordon Payne Vice President of Marketing Citrix Systems,...

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