Work the way you live Deloitte Shared Services Conference 2019 · Life Sciences & Healthcare...

Work the way you liveDeloitte Shared Services Conference 2019

Life sciences and healthcareJohn Haughey and Candice Sieg, Deloitte

Life sciences and healthcare© 2019 Deloitte MCS Limited. All rights reserved.

John is Deloitte's Global Life Sciences Consulting leader and the Life Sciences & Healthcare industry leader for the UK.

He has extensive experience in the industry as well as more broadly cross sector, having led multiple large scale business and operational transformations over the past 30 years. He has operated across the full project lifecycle from feasibility through implementation.

John’s specialism is in optimising global business operations, covering strategy, M&A integration and divestment, operational and financial improvement, ERP implementation, global business services, analytics and outsourcing.

John Haughey Partner, Deloitte+44 20 7303 [email protected]

Candice leads the Global Business Service practice in the UK and has more than 15 years of experience in Finance, HR and Procurement transformation.

She has led a number of programmes both within industry and consulting from Shared Services feasibility through to optimisation, and maturity benchmarking.

Candice has wide industry experience in both Private and Public sectors but focusses predominantly on Life Sciences and Healthcare.

Candice SiegDirector, Deloitte+44 020 7007 [email protected]


Exponential change will accelerate the pace of disruption


Present 14 Years 21 Years

Pa

ce o

f In

no

va

tio

n

Perception is linear…

Reality is exponential…

7 Years

Tre

nd

s u

nd

erl

yin

g

exp

on

en

tia

l g

row

th

Nanotechnology

Quantum Computing

Robotics

Biomedical

Engineering

Artificial Intelligence

Cost of Data Storage

Connectivity

Augmented Reality

3D Printing

Understood… Directional… Unknown

Exponential change will accelerate the pace of disruption


The empowered consumer is becoming increasingly focused on their wellbeing and demanding more customised products and insurance offerings

Trends driving a new Future of Health in 2040

“N of 1” personalised care

Evolution of trusted patient / caregiver relationship

From care to health to wellbeing

Interconnected health communities

Affordable health for all

Personal cognitive & AI for improved outcomes

Health data ownership by consumers

Acceleration of digital health evolution

Regulation encouraging long-term accountability

Native data-oriented entrants disrupting incumbents


Power new ways to complete enabling tasks and address jobs-to-be-done in the future

Radically interoperabledata and open, secure platforms

Primarily aimed to sustain wellbeing, providing care only in the rare instances when wellbeing fails


Data convener

Aggregate / store individual, population, institutional, environmental data (e.g., electronic life record). Enable

interoperability and ensure privacy/security

Science and insights engine

Conduct research and generate data insights far beyond human capabilities to aid care delivery (e.g., personalised therapy, drug

discovery, wellness coaching, clinical decision support)

Data / platform infrastructure builder

Develop and manage site-less health infrastructure (e.g., App store-like platform); set standards for platform components

Health products developer

Power the consumer health ecosystem by developing and manufacturing wellness and care products/components (e.g.,

apps, supplements, drugs, connected devices)

Consumer-centric health “virtual home + community”

Provide virtual, personalised wellness and care to consumers. Leverage community to encourage behavior change. Educate

consumers, care givers on managing wellbeing

Specialty care operator

Provide essential specialty care when in-home wellness and care fails (e.g., specialty centers for difficult cases and transplants)

Localised health hub

Serve as the local hub for education, prevention, treatment in a retail setting. Manage multi-stakeholder ecosystems and

connect to health home

Connectors and intermediaries

Run the just-in-time delivery supply chain, fulfill device and medication deliveries

Individualised financer

Offer individualised modular health coverage packages and reduce health care cost

Data + platform Wellbeing + care delivery Care enablement

Powered by radically interoperable data for a personalised and seamless consumer experience

Regulator

Define regulations to catalyse the future of health while ensuring consumer, public safety

10 winning business archetypes in the Future of Health


How can GBS support the future of the Life Sciences industry?


GBS leaders must act fast to stay ahead of the game and be the catalyst for disruption and change

Our point of view: life sciences organisations have traditionally led the charge on GBS

Emerging

Traditional

Cost reduction Value creation

GBS capabilities

Business objectives

Under attack nowTypical scope

Service expansion to non-traditional

functions and specialised capabilities. Shift of

focus from cost take-out to value creation

(improving cash flow, reducing risk, etc.)

Traditional GBS organisation to include

services such as Finance, HR and IT. Primary

drivers for operations are complexity

reduction and cost optimisation

Transaction processing factory

Future Of GBS

Creating an innovative set of capabilities to

maximise value via targeted digital solutions,

strategic enterprise delivery and a global

footprint

Centres of Excellence(e.g., management reporting, global

deployment)

Enterprise digital strategy office and incubator

Expanding scope (legal, regulatory affairs, social media, procurement, etc.)

Cross-functional continuous improvement taskforce

M&A SWAT Team

Predictive analytics

*Examples cited along curve are illustrative

Collaborative go-to-market strategy with GBS leading data as a revenue stream

Positively disrupting the GBS model

• GBS organisations are attracting and developing capable resources with:

− Advanced competencies in process design and data mining

− Deep knowledge of the end-customer

• Teams continue to invest in future capabilities (e.g., cloud computing, robotic process automation and predictive analytics)

• As these organisations pursue new business services, their counterparts continue to redefine expectations


What does this mean for GBS in 2040?

• No transaction processing – end to

end automation is not optional

• Data is key for personalised care –

GBS will have a natural role in

managing this on behalf of the wider

organisation

• Humans will focus on disruption “N of 1” personalised care

Evolution of trusted patient / caregiver relationship

From care to health to wellbeing

Interconnected health communities

Affordable health for all

Personal cognitive & AI for improved outcomes

Health data ownership by consumers

Acceleration of digital health evolution

Regulation encouraging long-term accountability

Native data-oriented entrants disrupting incumbents

The Future of Health will change the demands placed on Life Sciences organisations and in turn GBS needs to be ready to adapt to support this

What does the Future of Health mean for GBS in 2040?


How do you expect your organisation to change its use of Shared Services in the next 3–5 years?

Source: 2019 Deloitte Global Shared Services Survey

Life Sciences organisations have historically led the charge in innovation and digital initiatives in GBS but others are starting to play catch up

How does this compare to other industries?

4%5%

13%10%

13%15%

12%20%

13%15%

16%15%

19%15%

23%20%

15%30%

49%45%

46%65%

53%65%

32%40%

47%55%

48%65%

49%55%

50%45%

54%50%

54%75%

57%60%

68%55%

35%20%

40%25%

35%30%

0% 20% 40% 60% 80% 100%

# of processes outsourced

# of geographies/regions being served by SSCs

% of internal business units served by SSCs

# of processes delivered on a regional basis

# of processes delivered on a global basis

# of customer-facing processes in SSCs

# of transactional processes in SSCs

# of knowledge-based processes in SSCs/COEs

# of functions in shared services

Focus on digital experience

Focus on continuous improvement

Use of robotics

Life sciences respondents

Increase somewhat

Increase significantly

All respondents

Increase somewhat

Increase significantly


Game-changing practices delivering transformational and sustainable value

Our point of view: game-changing practices in GBS

Cultivate tomorrow’s talent

6

Advance cross-functional structures

5

Disrupt leadership paradigms

1

Indoctrinate the brand and culture

2

Build a peer,Not a cost centre

3

Design for operating agility

7

Incite data-driven capabilities

10

Measure what matters, now

8

Lead the digital revolution

9

Set the toneStrong leadership with palpable objectives and organisational alignment

Run it like a business

4

Lay the foundationGovernance, structure and process design for an influential and flexible organisation

Unlock valueRadical transformation to drive value

This publication has been written in general terms and we recommend that you obtain professional advice before acting or refraining from action on any of the contents of this

publication. Deloitte MCS Limited accepts no liability for any loss occasioned to any person acting or refraining from action as a result of any material in this publication.

Deloitte MCS Limited is registered in England and Wales with registered number 03311052 and its registered office at Hill House, 1 Little New Street, London, EC4A 3TR, United

Kingdom.

Deloitte MCS Limited is a subsidiary of Deloitte LLP, which is the United Kingdom affiliate of Deloitte NWE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private

company limited by guarantee (“DTTL”). DTTL and each of its member firms are legally separate and independent entities. DTTL and Deloitte NWE LLP do not provide services to

clients. Please see www.deloitte.com/about to learn more about our global network of member firms.

© 2019 Deloitte MCS Limited. All rights reserved.

Work the way you live Deloitte Shared Services Conference 2019 · Life Sciences & Healthcare...

Documents

Transcript of Work the way you live Deloitte Shared Services Conference 2019 · Life Sciences & Healthcare...