WORK PLACE SAFETY Frank Martin Custodial Training Specialist (301) 562-1737 [email protected].

WORK PLACE SAFETYWORK PLACE SAFETY

Frank MartinFrank MartinCustodial Training SpecialistCustodial Training Specialist

(301) 562-1737(301) [email protected]@emcmgmt.com


Four Reasons to be Careful @ WorkFour Reasons to be Careful @ Work• We have a responsibility to We have a responsibility to ourselvesourselves not to not to

get injured.get injured.• We have a responsibility to our We have a responsibility to our familyfamily; when ; when

we are injured, we can’t provide.we are injured, we can’t provide.• There is a responsibility to our There is a responsibility to our co-workersco-workers; ;

our actions our actions must notmust not endanger them. endanger them.• We have a responsibility to our We have a responsibility to our companycompany. .

Employee injury has a negative impact on Employee injury has a negative impact on productivity.productivity.


Getting To Work; Commuting by CarGetting To Work; Commuting by Car• Keep vehicles in safe operating Keep vehicles in safe operating

condition. condition. • Wear seat belts AND require passengers Wear seat belts AND require passengers

to wear theirs, too! to wear theirs, too! • Keep your mind on your driving AND Keep your mind on your driving AND

your eyes on the road: your eyes on the road: AVOID AVOID DISTRACTED DRIVING!DISTRACTED DRIVING!

• Stay 2 to 4 seconds behind the vehicle Stay 2 to 4 seconds behind the vehicle in front. in front.


Getting To Work; Commuting by CarGetting To Work; Commuting by Car• Obey all traffic rules, signs and signals.Obey all traffic rules, signs and signals.• Adjust your speed to suit road and weather Adjust your speed to suit road and weather

conditions. conditions. • Keep alert when going through intersections Keep alert when going through intersections

and when passing other vehicles. and when passing other vehicles. • Be careful in parking areas, especially when it Be careful in parking areas, especially when it

is dark; staff could be struck by vehicles or is dark; staff could be struck by vehicles or assaulted. assaulted.

• Keep vehicles locked when parked and keep Keep vehicles locked when parked and keep the doors locked while driving. the doors locked while driving.


Getting To Work; Walking on FootGetting To Work; Walking on Foot• Watch where you are walking and wear sturdy Watch where you are walking and wear sturdy

walking shoes. walking shoes. • Take extra caution if sidewalks are slippery or Take extra caution if sidewalks are slippery or

when it is dark and visibility is limited. when it is dark and visibility is limited. • Be careful crossing streets; use crosswalks or Be careful crossing streets; use crosswalks or

cross at traffic lights whenever possible. cross at traffic lights whenever possible. • Stay with the crowd on well-traveled streets Stay with the crowd on well-traveled streets

and stick to well-lit streets when it's dark. and stick to well-lit streets when it's dark. • Walk to and from work with a friend or co-Walk to and from work with a friend or co-

worker if you're concerned about safety. worker if you're concerned about safety.


Getting To Work; Walking on FootGetting To Work; Walking on Foot• Avoid shortcuts through tunnels, alleys, parks, Avoid shortcuts through tunnels, alleys, parks,

etc. etc. • Walk briskly and confidently, head up and alert Walk briskly and confidently, head up and alert

to what is around you. to what is around you. • Watch out for people stepping out from Watch out for people stepping out from

doorways or parked cars. doorways or parked cars. • Avoid wearing expensive jewelry (or at least Avoid wearing expensive jewelry (or at least

keep it out of sight). keep it out of sight). • Avoid carrying large amounts of cash or Avoid carrying large amounts of cash or

discussing your destination or daily routine in discussing your destination or daily routine in public. public.


Getting To Work; Commuting by Getting To Work; Commuting by Public TransportationPublic Transportation• Watch your step getting on and off Watch your step getting on and off

buses, rail cars, etc. buses, rail cars, etc. • Have your fare/fare card ready so you Have your fare/fare card ready so you

do not need to take out your wallet. do not need to take out your wallet. • Stand well back from the edge of a Stand well back from the edge of a

subway or train platform. subway or train platform. • Avoid entering an empty train or subway Avoid entering an empty train or subway

car. car.


Getting To Work; Commuting by Public Getting To Work; Commuting by Public TransportationTransportation• Sit near the driver when there are few people Sit near the driver when there are few people

on the bus. on the bus. • Sit up straight and stay awake and alert while Sit up straight and stay awake and alert while

traveling. traveling. • Hold on to your purse/briefcase securely. Hold on to your purse/briefcase securely. • Be alert at bus stops or when walking to or Be alert at bus stops or when walking to or

from public transportation, especially at night. from public transportation, especially at night.


Property InspectionProperty Inspection• The Preventive Maintenance Program’s weekly The Preventive Maintenance Program’s weekly

work orders, daily/weekly walks of the work orders, daily/weekly walks of the property.property.

• Correct slip, trip & fall hazards found in the Correct slip, trip & fall hazards found in the sidewalks, parking lots, turf areas, hallways, sidewalks, parking lots, turf areas, hallways, laundry rooms, etc.laundry rooms, etc.

• Repair non-working interior & exterior lights.Repair non-working interior & exterior lights.• Plan big tree work to eliminate dead zones for Plan big tree work to eliminate dead zones for

exterior lights, gutter damage, etc.exterior lights, gutter damage, etc.• Corrective pruning for plant material to Corrective pruning for plant material to

eliminate blind spots around buildings, etc.eliminate blind spots around buildings, etc.


Surface Trash RemovalSurface Trash Removal• Use the Niffty Nabber/Trash Grabber.Use the Niffty Nabber/Trash Grabber.• Use a five (5) gallon bucket.Use a five (5) gallon bucket.• Wear leather palm work gloves.Wear leather palm work gloves.• Wear comfortable, sturdy work shoes.Wear comfortable, sturdy work shoes.• Do Not pick up trash with bare or gloved hand.Do Not pick up trash with bare or gloved hand.• EMC Intranet (www.emcnet.biz) Volume III, EMC Intranet (www.emcnet.biz) Volume III,

Maintenance, Section E, Landscaping, pages E-Maintenance, Section E, Landscaping, pages E-24-25 & Section F, Safety, page F-6.24-25 & Section F, Safety, page F-6.


Surface Trash RemovalSurface Trash Removal• If there are no dumpsters available to If there are no dumpsters available to

empty the five (5) gallon bucket, utilize empty the five (5) gallon bucket, utilize a fifty five (55) gallon trash can on a fifty five (55) gallon trash can on wheels; position it in the middle of an wheels; position it in the middle of an area to be trashed. Use the Niffty area to be trashed. Use the Niffty Nabber/Trash Grabber & five (5) gallon Nabber/Trash Grabber & five (5) gallon bucket and dump the bucket into the bucket and dump the bucket into the trash can. DO NOT roll the trash can as trash can. DO NOT roll the trash can as a replacement for the five (5) gallon a replacement for the five (5) gallon bucket.bucket.


Debris RemovalDebris Removal• Use the back pack blower; for two (2) Use the back pack blower; for two (2)

cycle engines, ensure that the cycle engines, ensure that the gasoline/oil mixture is correct (8 ounces gasoline/oil mixture is correct (8 ounces per two (2) gallons of regular unleaded per two (2) gallons of regular unleaded gasoline. Gasoline/oil mixture should be gasoline. Gasoline/oil mixture should be LABELED & in an explosive-proof gas LABELED & in an explosive-proof gas can. Contact Ed Slade @ Central can. Contact Ed Slade @ Central Wholesalers (301) 440-7342 or Tom Wholesalers (301) 440-7342 or Tom Gregory @ Daycon (240) 508-4630 for Gregory @ Daycon (240) 508-4630 for explosive-proof gas cans..explosive-proof gas cans..


Debris RemovalDebris Removal• Wear eye protection, either safety Wear eye protection, either safety

glasses or splash goggles; ensure that glasses or splash goggles; ensure that they are ANSI Z-87.they are ANSI Z-87.

• Wear hearing protection; at a minimum Wear hearing protection; at a minimum use disposable ear pugs. Use personal use disposable ear pugs. Use personal ear plugs or ear muffs/head gear.ear plugs or ear muffs/head gear.

• Wear leather palm work gloves.Wear leather palm work gloves.• Wear comfortable, sturdy work shoes.Wear comfortable, sturdy work shoes.• Use proper lifting procedures.Use proper lifting procedures.

WORK PLACE SAFETYWORK PLACE SAFETY Debris RemovalDebris Removal

• EMC/VMI Employee Intranet (www.emcnet.biz) Volume EMC/VMI Employee Intranet (www.emcnet.biz) Volume III, Maintenance, Section E, Landscaping, pages E-24-25 III, Maintenance, Section E, Landscaping, pages E-24-25 & Section F, Safety, page F-6.& Section F, Safety, page F-6.

• Use the Billy Goat for debris removal in large areas, i.e., Use the Billy Goat for debris removal in large areas, i.e., parking lots. Use regular unleaded gasoline only, parking lots. Use regular unleaded gasoline only, LABELED & in an explosive-proof gas can. Check the oil LABELED & in an explosive-proof gas can. Check the oil prior to each day’s use.prior to each day’s use.

• Use the Billy Goat to vacuum debris blown into an area Use the Billy Goat to vacuum debris blown into an area by the back pack blower.by the back pack blower.

• Use caution when emptying the bag; wash out bags Use caution when emptying the bag; wash out bags weekly.weekly.

• Limit the use of a broom & SHOVEL (never use a dust Limit the use of a broom & SHOVEL (never use a dust pan!). Can be used when the Billy Goat is not available.pan!). Can be used when the Billy Goat is not available.

WORK PLACE SAFETYWORK PLACE SAFETY Moving AppliancesMoving Appliances

• Utilize two (2) staff members & the appliance dolly or Utilize two (2) staff members & the appliance dolly or purchase the “Stair Climber” (approximately $1500.00 purchase the “Stair Climber” (approximately $1500.00 with Regional Property Manager’s approval); ensure that with Regional Property Manager’s approval); ensure that the appliance dolly is in safe & proper working order.the appliance dolly is in safe & proper working order.

• Wear comfortable, sturdy work shoes.Wear comfortable, sturdy work shoes.• Use proper lifting procedures.Use proper lifting procedures.• Avoid straining & twisting of body to eliminate possible Avoid straining & twisting of body to eliminate possible

injury.injury.• When ascending or descending steps, a staff member When ascending or descending steps, a staff member

will be positioned below the appliance dolly, assisting will be positioned below the appliance dolly, assisting the staff member controlling the handle of the dolly.the staff member controlling the handle of the dolly.


Moving Trash ContainersMoving Trash Containers• Utilize two (2) staff members, one positioned at Utilize two (2) staff members, one positioned at

each end of the container, or purchase the each end of the container, or purchase the “Compactor Tote” (approximately $5000.00 “Compactor Tote” (approximately $5000.00 with Regional Property Manager’s approval).with Regional Property Manager’s approval).

• Use leather palm gloves.Use leather palm gloves.• Wear comfortable, sturdy work shoes.Wear comfortable, sturdy work shoes.• Avoid straining & twisting of body to eliminate Avoid straining & twisting of body to eliminate

possible injury.possible injury.


LaddersLadders• The OSHA/ANSI Label must be clearly The OSHA/ANSI Label must be clearly

visible.visible.• Do Not exceed the weight limit of Do Not exceed the weight limit of

ladder.ladder.• Maintain all ladders in safe & proper Maintain all ladders in safe & proper

working order; repair any deficiency working order; repair any deficiency immediately.immediately.

• Avoid stepping or sitting on top of step Avoid stepping or sitting on top of step ladder.ladder.


LaddersLadders• Extension ladders should be ¼ the distance Extension ladders should be ¼ the distance

from the building as it is high, i.e., 20’ up, 5’ from the building as it is high, i.e., 20’ up, 5’ out, and 2’ to 3’ above roof line. Secure out, and 2’ to 3’ above roof line. Secure bottom and top of ladder.bottom and top of ladder.

• Observe surroundings, i.e., power lines, before Observe surroundings, i.e., power lines, before transporting & setting up extension ladders. transporting & setting up extension ladders. Use two (2) staff members whenever possible.Use two (2) staff members whenever possible.

• EMC Intranet (www.emcnet.biz) Volume III, EMC Intranet (www.emcnet.biz) Volume III, Maintenance, Section F, Safety, page F-7.Maintenance, Section F, Safety, page F-7.


ChemicalsChemicals• Complete the “Chemical Information List” & Complete the “Chemical Information List” &

ENSUREENSURE that an MSDS is contained in the that an MSDS is contained in the “MSDS Book” for EVERY chemical used on the “MSDS Book” for EVERY chemical used on the property; this includes all contractors!property; this includes all contractors!

• All staff members are to review and All staff members are to review and understand the MSDS for the chemicals. understand the MSDS for the chemicals. Document the training.Document the training.

• EMC/VMI Employee Intranet (www.emcnet.biz) EMC/VMI Employee Intranet (www.emcnet.biz) Volume III, Section F, Safety, page F-10.Volume III, Section F, Safety, page F-10.


ChemicalsChemicals• Use splash goggles and face shield.Use splash goggles and face shield.• Use appropriate rubber gloves, i.e., 444 Use appropriate rubber gloves, i.e., 444

for daily cleaning (windows, etc.), 8333 for daily cleaning (windows, etc.), 8333 for heavy cleaning (stoves, graffiti, etc.).for heavy cleaning (stoves, graffiti, etc.).

• Use rubber apron during heavy cleaning.Use rubber apron during heavy cleaning.• Use stripping boots during vinyl Use stripping boots during vinyl

composition tile stripping operation.composition tile stripping operation.

WORK PLACE SAFETYWORK PLACE SAFETY ChemicalsChemicals

• Ensure that every chemical container is properly Ensure that every chemical container is properly labeled; this includes all contractors!labeled; this includes all contractors!

• This includes primary, i.e., 1 & 1/2 gallon containers, & This includes primary, i.e., 1 & 1/2 gallon containers, & secondary, i.e., spray bottles.secondary, i.e., spray bottles.

• Use the chemical according to dilution chart on the Use the chemical according to dilution chart on the label; a chemical metering system eliminates incorrect label; a chemical metering system eliminates incorrect dilution & overuse.dilution & overuse.

• Post “WET FLOOR” signs during any operation that Post “WET FLOOR” signs during any operation that creates slippery conditions, i.e., damp mopping, carpet creates slippery conditions, i.e., damp mopping, carpet extraction, cleaning windows, etc.extraction, cleaning windows, etc.

• EMC/VMI Employee Intranet (www.emcnet.biz) Volume EMC/VMI Employee Intranet (www.emcnet.biz) Volume III, Maintenance, Section F, Safety, page F-7.III, Maintenance, Section F, Safety, page F-7.

WORK PLACE SAFETYWORK PLACE SAFETY Fire ExtinguishersFire Extinguishers

• Have an Emergency Evacuation Plan (Shops, Have an Emergency Evacuation Plan (Shops, Office, etc.). This is an O.S.H.A. requirement.Office, etc.). This is an O.S.H.A. requirement.

• EMC/VMI Employee Intranet (www.emcnet.biz) EMC/VMI Employee Intranet (www.emcnet.biz) Volume III, Maintenance, Section F, Safety, page Volume III, Maintenance, Section F, Safety, page F-7.F-7.

• Know the locations and types of all common Know the locations and types of all common area fire extinguisher; A (wood/paper), B area fire extinguisher; A (wood/paper), B (oil/grease), C (electrical) or ABC. Ensure that (oil/grease), C (electrical) or ABC. Ensure that access is not blocked.access is not blocked.

• Check monthly; ABC: remove, turn upside down Check monthly; ABC: remove, turn upside down & shake, ensure arrow is in the GREEN, ensure & shake, ensure arrow is in the GREEN, ensure Tamper Seal is intact, initial & date card and Tamper Seal is intact, initial & date card and replace on hanger or in cabinet. Type A is replace on hanger or in cabinet. Type A is shaken only.shaken only.


Fire ExtinguishersFire Extinguishers• Ensure that all staff are trained and Ensure that all staff are trained and

documented on use. Recommend use documented on use. Recommend use of your service contractor with RPM of your service contractor with RPM approval.approval. Class of Fire; A, B ,C.Class of Fire; A, B ,C. PASSPASS

•Pull the PinPull the Pin•Aim @ Base of FireAim @ Base of Fire•Squeeze the TriggerSqueeze the Trigger•Sweeping MotionSweeping Motion


Equipment/MachineryEquipment/Machinery• Check that guards are in place at all points Check that guards are in place at all points

where personal contact with moving parts where personal contact with moving parts could occur could occur BEFOREBEFORE turning the machine on. turning the machine on. NEVERNEVER use a machine with missing or use a machine with missing or malfunctioning parts! malfunctioning parts!

• Be aware of how to turn the power off & on; Be aware of how to turn the power off & on; especially if you should have to do so quickly. especially if you should have to do so quickly.

• Read the manufacturer's instructions on how to Read the manufacturer's instructions on how to operate the machines safely and properly; operate the machines safely and properly; FOLLOW THOSE INSTRUCTIONS. FOLLOW THOSE INSTRUCTIONS.

WORK PLACE SAFETYWORK PLACE SAFETY Equipment/MachineryEquipment/Machinery

• Pay attention to the training on how to use the Pay attention to the training on how to use the machines safely & properly, and USE the machines safely & properly, and USE the training. Document ALL training. training. Document ALL training.

• Feed material into the machine with push Feed material into the machine with push sticks, sticks, NOTNOT your hands. your hands.

• Find a comfortable working position to Find a comfortable working position to minimize fatigue. minimize fatigue.

• Take it easy. Rushing through a job is one of Take it easy. Rushing through a job is one of the major causes of accidents. the major causes of accidents.

• Pay attention!Pay attention! Machines are very powerful Machines are very powerful and they will run away from you if you are not and they will run away from you if you are not alert.alert.

WORK PLACE SAFETYWORK PLACE SAFETY Equipment/Machinery Equipment/Machinery

• Check machines before use. If anything seems to be Check machines before use. If anything seems to be missing or not working properly, report it. missing or not working properly, report it. DO NOTDO NOT use use the machine until it has been checked out and repaired. the machine until it has been checked out and repaired.

• Make sure maintenance is performed when required; Make sure maintenance is performed when required; follow the Preventive Maintenance Program and follow the Preventive Maintenance Program and document all service. If you think your equipment might document all service. If you think your equipment might have missed its scheduled maintenance, report it to have missed its scheduled maintenance, report it to your Supervisor immediately. your Supervisor immediately.

• Use the LOCKOUT/TAGOUT procedures when a machine Use the LOCKOUT/TAGOUT procedures when a machine needs repair or maintenance. Turn the machine off and needs repair or maintenance. Turn the machine off and LOCKOUT/TAGOUT the power so that no one can start it LOCKOUT/TAGOUT the power so that no one can start it up until the lock is removed. up until the lock is removed.

• Check the machine after repair or maintenance to Check the machine after repair or maintenance to ensure that guards are in place before any operation is ensure that guards are in place before any operation is started. started.


LOCK OUT/TAG OUTLOCK OUT/TAG OUT• Review the Lock Out/Tag Out Standard Review the Lock Out/Tag Out Standard

& Program with all staff; EMC/VMI & Program with all staff; EMC/VMI Employee Intranet (www.emcnet.biz), Employee Intranet (www.emcnet.biz), Policy Manual, Volume III, Maintenance, Policy Manual, Volume III, Maintenance, Section F, Safety, pages F-20 to F-23. Section F, Safety, pages F-20 to F-23. Document the training.Document the training.

• Ensure that each staff member knows Ensure that each staff member knows who is the “Affected Employee” & who is who is the “Affected Employee” & who is the “Authorized Employee”.the “Authorized Employee”.


Office Work StationsOffice Work Stations• ChairChair

Adjust the chair height so that your feet are flat on Adjust the chair height so that your feet are flat on the floor & thighs are approximately parallel to the the floor & thighs are approximately parallel to the floor. Use a footrest if needed.floor. Use a footrest if needed.

Sitting back in the chair, adjust backrest height to a Sitting back in the chair, adjust backrest height to a comfortable position.comfortable position.

Move the backrest angle, if possible, to a comfortable Move the backrest angle, if possible, to a comfortable position.position.

Adjust the seat pan tilt.Adjust the seat pan tilt. Adjust arm rest if used. Arms should be kept close to Adjust arm rest if used. Arms should be kept close to

your body & lower arms at right angles to upper your body & lower arms at right angles to upper arms.arms.


Office Work StationsOffice Work Stations• Work Surface HeightWork Surface Height

Adjust the keyboard height & angle so the Adjust the keyboard height & angle so the wrists are in a neutral (straight) position.wrists are in a neutral (straight) position.

Place the mouse where it can be used Place the mouse where it can be used without reaching.without reaching.

Adjust the work surface (writing, reading, Adjust the work surface (writing, reading, surface) height so the shoulders are not surface) height so the shoulders are not raised or slouched when writing or reading.raised or slouched when writing or reading.


Office Work StationsOffice Work Stations• Organize Work AreaOrganize Work Area

Place most commonly used items, i.e., overhead bins, Place most commonly used items, i.e., overhead bins, computer keyboard, monitor, telephone adding computer keyboard, monitor, telephone adding machine, etc., within easy, comfortable reach. Turn machine, etc., within easy, comfortable reach. Turn to face items; DO NOT TWIST torso/trunk when to face items; DO NOT TWIST torso/trunk when reaching for items.reaching for items.

Place all frequently used files within close reach.Place all frequently used files within close reach. Place the monitor at an appropriate reading distance.Place the monitor at an appropriate reading distance. Adjust the monitor height so the viewing area is at or Adjust the monitor height so the viewing area is at or

slightly below eye level.slightly below eye level.


Office Work StationsOffice Work Stations• Organize Work AreaOrganize Work Area

Adjust monitor to face the user’s eye.Adjust monitor to face the user’s eye. Check for monitor glare. Invest in a good Check for monitor glare. Invest in a good

quality glare screen if needed.quality glare screen if needed. Place the work documents about the same Place the work documents about the same

distance from the eyes as the monitor. Use distance from the eyes as the monitor. Use a document holder if needed.a document holder if needed.

Place the telephone on the desktop closest Place the telephone on the desktop closest to where most frequently working. Use a to where most frequently working. Use a headset if needed.headset if needed.


Office Work StationsOffice Work Stations• Work HabitsWork Habits

Use the wrist rest to soften the surface under the Use the wrist rest to soften the surface under the wrists during pauses. wrists during pauses.

While keying, move your hand & arm together; use While keying, move your hand & arm together; use the wrist rest only during pauses.the wrist rest only during pauses.

Keep the wrists straight when using the keyboard. Keep the wrists straight when using the keyboard. Adjust the keyboard tray height & angle if needed. A Adjust the keyboard tray height & angle if needed. A downward slope of the tray may be comfortable.downward slope of the tray may be comfortable.

While using the mouse, avoid awkward positions of While using the mouse, avoid awkward positions of the arms, hands or shoulders. Position the mouse at the arms, hands or shoulders. Position the mouse at the same level as the keyboard & directly next to the the same level as the keyboard & directly next to the keyboard.keyboard.


Office Work StationsOffice Work Stations• Work habitsWork habits

Avoid resting arms & wrists on sharp edges or hard Avoid resting arms & wrists on sharp edges or hard surfaces. Use a light touch with the keyboard.surfaces. Use a light touch with the keyboard.

Hands should be in a relaxed position on the Hands should be in a relaxed position on the keyboard.keyboard.

Clean the computer screen regularly.Clean the computer screen regularly. Change foot positions often. Use a footrest to allow Change foot positions often. Use a footrest to allow

for movement & alteration of the legs & feet.for movement & alteration of the legs & feet. Vary tasks to take frequent breaks away from the Vary tasks to take frequent breaks away from the

keyboard.keyboard.


Office Work StationsOffice Work Stations• Work habitsWork habits

Change body position frequently, readjusting the Change body position frequently, readjusting the chair if needed.chair if needed.

Stretch often while sitting or standing to avoid Stretch often while sitting or standing to avoid muscle fatigue.muscle fatigue.

Review the “Computer User’s Handbook” developed Review the “Computer User’s Handbook” developed for EMC by one of our former Worker’s Comp for EMC by one of our former Worker’s Comp agencies, AIG Consultants; it is located on the EMC agencies, AIG Consultants; it is located on the EMC Intranet (www.emcnet.biz), Operations, Office Safety.Intranet (www.emcnet.biz), Operations, Office Safety.


QUESTIONS?QUESTIONS?

““It is better to be prepared and not It is better to be prepared and not have an opportunity, than to have an have an opportunity, than to have an

opportunity and not be prepared.”opportunity and not be prepared.”

WORK PLACE SAFETY Frank Martin Custodial Training Specialist (301) 562-1737 [email protected].

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Transcript of WORK PLACE SAFETY Frank Martin Custodial Training Specialist (301) 562-1737 [email protected].