Words To Reality: Hospital Design
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21-Oct-2014 -
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Transcript of Words To Reality: Hospital Design
FROMWORDS
TO REALITY
THE DESIGN OF
CREDIT VALLEY HOSPITAL
Credit Valley Hospital
treats the whole person:
body, mind and spirit.
“Our vision is to
be the finest hospital
in Canada in the
hearts and minds
of the people we serve.”
Credit Valley Hospital
“…THE FINEST HOSPITAL IN THE
…HEARTS AND
MINDS...”
“We realized that an
ordinary design would make
these words meaningless.”
Wayne Fyffe, past President & CEO
Credit Valley Hospital
CVH also knew the
consequences of a
“SAY—DO GAP”
CVH also knew the
consequences of a
“SAY—DO GAP”between their words and
physical reality.
The consequences of a
“SAY—DO GAP”
(mixed message)
include:
- compromised credibility with
staff, patients + community
- emotional disconnect with
donors + volunteers
- reputation for empty words
So Credit Valley Hospital
gave serious thought
to what their hospital
needed to be for the
21st century.
What does it mean to be the
“…FINEST HOSPITAL IN THE
HEARTS AND
MINDS...”
“When we asked patients about their priorities for designthey responded:
‘something that givesus hope; something
that is alive.’’’
Wayne Fyffe, past President & CEOCredit Valley Hospital
© p
ho
tos: T
ye
S.
Fa
rro
w
What are the results
of CVH’s quest
to transform
inspiring words
into reality
“...contributes tonew thinking and influences the UK’s future experienceof delivering health care in the21st century.”
Juror’s comments: CABE(Commission for Architectureand the Built Environment) Building Better Healthcare Awards, London, UK
© F
arr
ow
Part
ners
hip
Arc
hitects
/ C
redit V
alle
y H
ospital / photo
: T
om
Arb
an
“...raised expectations for what is possible.”
Client Survey Participant, Angus Reid Strategies Report, 2009
© F
arr
ow
Part
ners
hip
Arc
hitects
/ C
redit V
alle
y H
ospital /
photo
: P
ete
r S
ella
r
“...most people are surprised to learn that our project came in $10 million under budget.”
Ron Noble, Vice President Corporate Planning & Construction, Credit Valley Hospital
© F
arr
ow
Part
ners
hip
Arc
hitects
/ C
redit V
alle
y H
ospital / photo
: P
ete
r S
ella
r
“...leadership and vision…above and beyond to enhance the healing environment.”
Healthcare Facilities Symposium Award juror, Chicago
© F
arr
ow
Part
ners
hip
Arc
hitects
/ C
redit V
alle
y H
ospital / photo
: T
om
Arb
an
“The bold design was embraced immediately as a logical extension of our vision and values.”
Wayne Fyffe, past President & CEO, Credit Valley Hospital
WINNER:
Canadian Company or CEO
with the Best Design Strategy
Wayne FyffePast President & CEO,
Credit Valley Hospital and Carlo Fidani
Peel Regional Cancer CentreIan Sinclair, Tye Farrow, Wayne Fyffe
What can we learn from
Credit Valley Hospital’s
“words to reality”
commitment
Aim higher and avoid either/or thinking
“The board got it and instantly saw that this was the right thing to do.”*
“Don’t assume you need to choose between the budget and making your words a reality.”**
“too nice for us”(?)“we probably can’t get enough support for this.”(?)1.
Ordinary words = ordinary results
“patient-focused care”(?)
“dedicated to innovation”(?)
“finest in the hearts and minds…”
“healing environment”(?) 2.
Create a 3D mission statement
say—do gap?
an inspiring sense of purpose
instill confidence
impersonal and cold?
body, mind & spirit
3.
“Anonymous”is bad for business
“could be anywhere”(?)
“An anonymous steel-columned box would contradict our values and turn our vision into empty words.”*
generic(?)
memorable identity
emotional connection(?)
4.
Intangibles have tangible benefits
emotional connection with donors
attracts qualified staff
raises blood pressure(?)
institutional image(?)weighs on the spirit(?)
lowers the blood pressure
5.
There WILL be naysayers
“In this economy we must build bland.”(?)
inspirational design costs the same as institutional design
“Hospitals are functional infrastructure, period.”(?)
“Medical centers are costly liabilities!”(?)
6.
Create “something that is alive!”
“gives us hope”
focus on technology! (?)
life-affirming
feed the spirit
reflect local culture
strong connections with nature
7.
CLIENT: Credit Valley Hospital; Cancer Care Ontario
Ron Noble, Vice President Corporate Planning & Construction
LOCATION: Mississauga, Ontario, Canada
CONSTRUCTION BUDGET: $82 million CAD
OCCUPANCY: June 2005
© F
arr
ow
Part
ners
hip
Arc
hitects
/ C
redit V
alle
y H
ospital /
photo
: P
ete
r S
ella
r
Architects and Collaborators for Credit Valley Hospital:
Farrow Partnership Architects Inc.
www.farrowpartnership.com
* Wayne Fyffe, past President & CEO** Tye Farrow, Design Architect