WONDER

CURIOSITY

SKEPTICISM

FRUSTRATION

ANGER

FEAR

How People React To Magic

WONDER FEAREXPANSION

CONTRACTION

CURIOSITY SKEPTICISM

FRUSTRATION ANGER

Problem Solving

• Define the problem

• Gather Information

• Form Hypothesis

• Test

• Analyze Results

• Conclusion

FILTERS

I.R.

External Event

Communication

Delete Distort Generalize

PARIS

IN THE

THE SPRING

FEATURE FILMS ARE THE RE-

SULT OF YEARS OF SCIENTI-

FIC STUDY COMBINED WITH

THE EXPERIENCE OF YEARS

1000 40

301000

1000 201000 10

4100

Assumptions

Expectations

Values

What’s your lens?

Values + Vision =

Mission

Current Reality

Envisioned Future

“Significant creative energy is generated when you can see clearly where you are and where you want to be. When the distance between the two is clearly visible in your mind, a natural tension builds that can be resolved only by discovering and implementing new ideas.”

Doug Hall, Author,

Jump Start Your Business Brain

Stress Producing Humor

P okes fun at other peoples individual short comings.

R eflects anger.

O ffends with inappropriate use of sexual references or profanity.

D ivides a group by put-downs.

U ses stereotypes to denigrate a person or group.

C reates a cruel, abusive and offensive atmosphere.

I s insensitive to what causes others real pain.

N egates self-confidence.

G ives license to hurt somebody.

Stress Reducing Humor

R educes tension by joking about universal human frustrations and faults..

E ncourages people to relax an laugh.

D elights in poking fun at oneself.

U nites people by building rapport.

C reates a supportive atmosphere of fun and caring.

I ncludes everybody in the good time.

N otes the positive aspects of human relationships.

G ives everybody a chance to participate.

Philip Harris, President & CEO, PJM InterConnection

“The shortest distance between two people is a

smile.”

Victor Borge

How People React to Ideas

1. Verbal Idea Killers

2. Non-Verbal Idea Killers

3. Verbal Idea Support

4. Non-Verbal Idea Support

Rule of Agreement

• Say “Yes” to your partner

• Make your partner look good

ConstraintsConstraints Stimulate

Creativity

Limerick

There once was a guy from the moon,

Whose birthday was the 30th of June.

He was a man with no hair.

And he’d never breathed air.

But, boy, could he carry a tune.

CONFLICT

Conflict Handling Modes(Thomas & Kilman, 1974)

Mode Level of Level of

Assertiveness Cooperation

Avoiding Low (Lose) Low (Lose)

Competing High (Win) Low (Lose

Accommodating Low (Lose) High (Win)

Compromising Moderate (Win Some) Moderate (Lose Some)

Conflict Handling Modes(Thomas & Kilman, 1974)

Mode Level of Level of

Assertiveness Cooperation

Avoiding Low (Lose) Low (Lose)

Competing High (Win) Low (Lose

Accommodating Low (Lose) High (Win)

Compromising Moderate (Win Some) Moderate (Lose Some)

Collaborating High (Win) High (Win)

E-A-R Technique

Empathize

Attend

Respond

FEAR WONDER

CURIOSITY

SKEPTICISMFRUSTRATION

ANGER

E-mail: jim@jimsnack.com

Web site: www.JimSnack.com