WL Store Standardswlintranet.com/wluser/Marketing and Events/Store Standards/Store Standards...
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WL Store Standards Updated: 5/31/2017
Transcript of WL Store Standardswlintranet.com/wluser/Marketing and Events/Store Standards/Store Standards...
WL Store Standards
Updated: 5/31/2017
WL Store StandardsTable of Contents
Fixture Identification Page 1-3: What fixture format does your store have?
Accessory Planogram Page 4-6: G5 Fixture Format Page 7-9: G7m Fixture Format Page 10-12: G7 Fixture Format Page 13-15: F9 Fixture Format
Store Appearance Expectations Pages 16-28
Back Room Appearance Expectations Pages 29-33
Fixture Format Identification
Format Type
G5 G7/G7M F9
Page 2
Format Type
GPTOther Kiosk
Page 3
G5Accessory Planogram
The G5 Accessory Planogram contains the following information: Device Wall Accessory Display Planogram Accessory Cube Display Planogram
The current G5 Accessory Planogram can be found HERE.
WL Intranet > Departments > Merchandising/Marketing > Accessory Planogram > G5 Accessory Planogram
G5 Accessory Display Planogram
Page 5
The G5 Accessory Planogram contains the following information: Accessory Wall Planogram (displaying the merchandise)
The current G5 Accessory Wall Planogram can be found HERE.
WL Intranet > Departments > Merchandising/Marketing > Accessory Planogram > G5 Accessory Planogram
G5 Accessory Wall Planogram
Page 6
G7m Accessory Planogram
The G7m Accessory Planogram contains the following information: Accessory Display Planogram Accessory Cube Planogram Accessory Wall Planogram
The current G7m Accessory Planogram can be found HERE.
WL Intranet > Departments > Merchandising/Marketing > Accessory Planogram > G7m Accessory Planogram
G7m Accessory Display Planogram
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The G7m Accessory Planogram contains the following information: Accessory Wall Planogram (displaying the merchandise)
The current G7m Accessory Wall Planogram can be found HERE.
WL Intranet > Departments > Merchandising/Marketing > Accessory Planogram > G7m Accessory Planogram
G7m Accessory Wall Planogram
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G7Accessory Planogram
The G7 Accessory Planogram contains the following information: Accessory Display Planogram Accessory Cube Planogram Accessory Wall Planogram
The current G7 Accessory Planogram can be found HERE.
WL Intranet > Departments > Merchandising/Marketing > Accessory Planogram > G7 Accessory Planogram
G7 Accessory Planogram
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The G7 Accessory Planogram contains the following information: Accessory Wall Planogram (displaying the merchandise)
The current G7 Accessory Wall Planogram can be found HERE.
WL Intranet > Departments > Merchandising/Marketing > Accessory Planogram > G7 Accessory Planogram
G7 Accessory Wall Planogram
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F9Accessory Planogram
The F9 Accessory Planogram contains the following information: Accessory Wall Planogram Accessory Display Planogram
The current F9 Accessory Planogram can be found HERE.
WL Intranet > Departments > Merchandising/Marketing > Accessory Planogram > F9 Accessory Planogram
F9 Accessory Planogram
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The F9 Accessory Planogram contains the following information: Accessory Wall Planogram (displaying the merchandise)
The current F9 Accessory Wall Planogram can be found HERE.
WL Intranet > Departments > Merchandising/Marketing > Accessory Planogram > F9 Accessory Planogram
F9 Accessory Wall Planogram
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Store Appearance Expectations
Problem Solution
How to: Order a magic eraser when placing your supply order through Regency HERE. Get the magic eraser slightly damp with water and gently scrub the mark on the wall until the scuff is removed.
Scuffed Walls Clean Wall
Page 17
Problem Solution
How to: Using the ‘Goo Gone’ cleaning product sent to your store, use a dry paper towel with product to remove the residue. If your store does not have the Goo Gone, you can order a bottle from Regency HERE.
Residue from Sticky Back POP Merchandising Residue Removed
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Problem Solution
How to: Move phones and scan guns below the counter to make additional room for customers to transact. The only items that should be out on the counter are the monitors, required POP, business cards and impulse buy merchandise.
Cluttered POS Clean POS
Page 19
Problem Solution
How to: Order a replacement stool top via the WL Intranet > Store Needs > Order WL Merchandise. Select product “Stool Top.”
Damaged Stool Top Replaced Stool Top
Page 20
Problem Solution
How to: Use black electrical tape to carefully make a straight edge to block out the area you are unable to clean/remove debris from under glass display.
Debris and Dirt Under Glass Black Electrical Tape
Page 21
Problem
How to: 1. It is critical you submit a maintenance request ticket as you may have a roof leak or other issue. To submit
a ticket go to: WL Intranet > Store Needs > Maintenance Help Desk.2. If you have replacement tiles in your store, replace the stained tile. If you need assistance, please contact
your ROM.
Solution
Stained Ceiling Tile Ceiling Tile Replaced
Page 22
Problem
How to: Order a correct ADA Chair by going HERE.
Solution
The Wrong ADA Chair The Correct ADA Chair
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Problem
How to: Locate the current accessory planogram on the WL Intranet > Marketing/Merchandising > Accessory Planogram and follow the directions as per guidance. See the last page for additional resources.
Solution
Empty Display Case Merchandised Display Case
Page 24
Problem
How to: Remove the lightbulb and identify the bulb model number. Order a replacement bulb by going to WL Intranet > Store Needs > FSG Lightbulbs and follow the on-screen directions.
Solution
Non-Functioning or Missing Overhead or Fixture Bulbs Order Replacement Bulbs
Page 25
Problem
How to: Evaluate if the entire frame is damaged or if it is just the insert and if your A-Frame message can be replaced. Once determined, order a replacement full A-Frame or replacement message by placing a marketing request by going here: https://wlmerchandising.freshdesk.com/support/login.
Solution
Worn/damaged A-Frame sign Order a replacement insert
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Problem Solution
How to: Take pictures of damaged POS or display case and submit a Maintenance help desk ticket HERE.
POS or Display Base Damage POS or Display Fixed
Page 27
Problem
What to do? To order a replacement door/window cling go HERE or to WL Intranet > Store Needs > WL Store Links > Order WL Merchandising Items.
Peeling and/or Worn Door Graphics
Solution
Replacement Door Graphics
Page 28
Back Room Appearance Expectations
Problem Solution
How to: If your store does not have goal poster frames, poster frames can be ordered. Go to: WL Intranet > Store Needs > WL Store Links > Order WL Merchandising Items.
WL Mission, Values & Goal Posters Taped to the Wall
Order Goal Poster Frames and Hang According to Back Room
Planogram
Page 30
Problem Solution
How to:1. Check batteries and only replace with Duracell Copper Top AA batteries.2. Check all wires (white, blue, yellow, red) to ensure all are connected. If not, reconnect.3. If step 2 & 3 do not correct the issue, file a support ticket HERE.
Broken SBB Safe Troubleshoot Issue
Page 31
Problem: Overhead sign not working or turning on/off at correct time.
How to: 1. Set current time correctly 2. Set time to ‘ON’3. Set time to ‘OFF’ Additional information can be found inside the door to the timer. If additional assistance needed, complete a maintenance help desk ticket HERE.
Troubleshoot Issue
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Problem—Miscellaneous Boxes of Accessories
How to? As a store manager if you recently have taken ownership of a store with boxes of outdated accessors or RMAs that were not returned in time, take inventory of the accessories and submit a products help desk ticket: WL Intranet > Store Needs > Products Help Desk.
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