WKU IT Helpdesk · PDF file•Report Security Incidents •Phishing scams •Check...
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IT Division • Composed of 5 departments • Academic Technology • Communication Technologies • Enterprise Applications and Programming • Enterprise Systems • Technical Support Services • Gordon Johnson is our Vice President • Located across several buildings and all campuses
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Transcript of WKU IT Helpdesk · PDF file•Report Security Incidents •Phishing scams •Check...
IT Division
• Composed of 5 departments• Academic Technology• Communication Technologies• Enterprise Applications and Programming• Enterprise Systems• Technical Support Services
• Gordon Johnson is our Vice President• Located across several buildings and all campuses
IT College Consultants• College of Health and Human Services: Keanan Stewart• Gordon Ford College of Business: Jesse Willcut• Honors College: Denis Mujic• Ogden College of Science and Engineering: Casey Peden• Potter College of Arts and Letters: Kurt Fattic• University Libraries: Michael Moore and LSO• WKU Glasgow: Thomas Gaffin• WKU Elizabethtown/Fort Knox: Sondra Johnson• WKU Owensboro: Lee Underwood
IT Services and Resources
TSS Service Windows• Located on 3rd floor of MMTH by double elevators• Always Bring:
• Photo ID• Device• Power Cord for Laptops
• Walk-up service for mobile devices
TopperTech• Free drop-off service for currently enrolled students• Employees are eligible if they are enrolled in classes• Services include:
• Virus and spyware removal• Hardware diagnostics• Data backup• Operating system installation• In-house Dell, Lenovo, and Apple warranty work
• Drop off your devices at the Service Windows
Desktop Support• Drop-off and onsite troubleshooting/repair
for WKU-owned computers and printers• Works with vendors to setup and maintain
purchasing information for WKU• Computer Assessment Service
Student Technology Centers (Labs)• wku.edu/it/labs• $75 print allocation to Faculty/Staff• Print from personal devices• Located in MMTH, Cravens/Helm, Cherry, Grise,
Snell, and South Campus• Scanners• Macintosh Computers• Departmental Labs
• Assist with customization
Technology Resource Center (TRC)• wku.edu/it/trc – Located in MMTH 257• Free equipment rentals
• Hard Drives• Laptop Computers• Projectors and Projector Screens• Still Cameras• Video Cameras• And many other accessories
• Online Reservation System• Multimedia conversion services• Specialized video editing facility
Audiovisual Technologies
• wku.edu/it/audiovisual• Interactive Video Services (IVS)• Audiovisual Design• Audio Conferencing• Room-Based Video Conferencing• Desktop Video Conferencing
IT Security Office
• wku.edu/it/security• IT Security Bulletin• Security Awareness Training• Report Security Incidents
• Phishing scams• Check the Phish Bowl• Forward to [email protected]
• Unintentional data loss
Technology Training• wku.edu/it/training
• [email protected]• Technology Training Calendar• Online Training
• Required trainings for Blackboard and OU Campus• Video Tutorials• Classroom Technology Training
(including IVS Classrooms)• Microsoft Online Learning
Discounts and Purchasing
• wku.edu/it/discounts-purchasing• Cellular Discounts• Personal Computer Purchasing• Software Discounts
• Office365 free for employees• WKU Computer Purchasing
• Recycled Computer Program
IT Online Resources
WKU Accounts
• WKUID (e.g., 800123456)• Has a 6-digit PIN• Stays with you for life
• NetID (e.g., bgr12345)• Has a password• Active when currently employed or retired
• Exchange Email (e.g., [email protected])• Uses NetID and NetID password• Retirees keep for life
Account Reset Page
• wku.edu/it/accounts• Immediate access to reset:
• WKUID PIN• NetID Password• Security Question
• Create Guest Accounts
Exchange Email
• wku.edu/it/webmail• Can be setup in Outlook• Can be accessed from home• Can be accessed from mobile devices• Generic Accounts (e.g., [email protected])
myWKU
• my.wku.edu• Single sign-on to:
• TopNet• Banner• Email• Blackboard• Much more
• Directory• IT System Status
iWKU App• wku.edu/it/iwku• Features:
• Directory• Athletics• Events• News• Much more
• Android and iOS
Research Tools
• wku.edu/library• One-Search Library Catalog Off
Campus Login• Qualtrics Survey Software• KIC Scanner
File Storage and Sharing
• Personal (P:) Drive, Shared (S:) Drive• Stored on our secure server• Backed up nightly• Remote access – mystuff.wku.edu• Sending large files• Server hosting
Staying Connected with IT
• Twitter:• @WKUIT• @WKUTopperTech
• Facebook:• facebook.com/WKUTopperTech
• IT System Status• IT News
Getting Help from IT
• Telephone – 270-745-7000• Chat – Connect live online• Knowledge Base – Search our help articles• Service Catalog – Request help online
