Witness History: How Exchanges Are Changing the World of...
Transcript of Witness History: How Exchanges Are Changing the World of...
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Witness History: How Exchanges Are Changing the World of Employee Benefits
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May 6, 2015
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About PlanSource
PlanSource provides the industry’s most flexible and extensible
health exchange and benefits engagement platform in the
cloud. PlanSource is a proven, SSAE16 SOC 2 Type 2 audited
technology platform with an established network of more than
12,000 data exchange connections. More than 8,000 companies
use the PlanSource Platform™ for benefits shopping,
enrollment, billing and ongoing administration.
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PlanSource Powers All Types of Exchanges A multi-carrier exchange and benefits engagement platform
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Carrier-Sponsored
Broker-Sponsored
State-Sponsored
PlanSource-Sponsored
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Agenda
Industry Overview and Trends
PlanSource OneMarket™
Technology Demo
Q&A Session
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How to Ask a Question
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Type your question into the “Questions” panel
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Will this webinar be recorded?
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YES
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Will we have access to a PDF of the slides?
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YES
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Today’s Speakers
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Scott Carver PresidentPlanSource
Nancy Sansom Chief Marketing OfficerPlanSource
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An Industry in Transformation The U.S. Healthcare and benefits industries are undergoing seismic change
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Impact on PlanSource Constituents
Carriers
Medical loss ratio restrictions
Regulatory compliance
Underwriting restrictions
Brokers
Compensation compression
Service commoditization
Plan standardization dilutes value proposition
Technology now needs to be a core competency
Employers
Largest component of labor costs outside of
salaries/wages
Concerned about regulatory compliance
Must automate in order to comply
Consumers
Expect consumer shopping experience and mobile
tools
Responsibility shifting to them
Complex environment
Rising cost of healthcare
Increasing regulation and enforcement (ACA)
Number of uninsured
Technology-driven workforce
Convergence of group and individual product delivery
Carrier and broker systems lack flexibility to facilitate this
transition
Mobile workforce
Proliferation and dominance of SaaS
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Public Exchange Momentum 16.4 million uninsured people have gained coverage due to the ACA
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11.7
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0 2 4 6 8
10 12 14 16 18
2014 OE 2015 OE 2015 March
Enrollment in Millions* *Includes public marketplace enrollment, Medicaid expansion, plus 2.3 million young adults that stayed on their parents’ plan since 2010.
Original CBO forecast was 13 million people enrolled by 2015.
Uninsured rate down 35% to 11.9% from a high of 18% in 2013
Source: Obamacarefacts.com
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Public Exchange Momentum If public exchanges are doing so well, should employers continue to offer benefits?
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Source: MetLife Employee Benefit Trends Study
71% of employees who are satisfied with a company’s benefits remain with their company
Employee benefits remain an important recruiting and retention tool.
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Public Exchange Momentum If public exchanges are doing so well, should employers continue to offer benefits?
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Source: MetLife Employee Benefit Trends Study
Employees who are very satisfied with benefits are
4x more likely to be
very satisfied with their jobs.
And benefits drive employee satisfaction.
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The Move to Defined Contribution Similar to the 80s shift to 401(k) plans, but technology may accelerate the trend
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Disruptive Solutions Dynamic Marketplace OPPORTUNITY
31%
CHANGE Rising Costs Healthcare Reform
Traditional Group Benefits
New/Other Benefit Models
77%
23% 69%
Source: Aon Hewitt Study of 562 employers and their desire to move to defined contribution and private exchanges
2013 2016 and Beyond
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The Move to Private Exchanges A shift in the employer benefits strategy
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FROM TO
Wholesale
Custom Benefit Plans
Retail
Standard Offerings
Defined Benefit Defined Contribution
Hands On Hands Off
Employer Centric Consumer Centric
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What’s the Potential of Private Exchanges? Nearly half of employers plan to consider using a private exchange before 20181
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1Private Exchange Evaluation Cooperative | 2Accenture
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5
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20
25
30
35
40
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2014 2015 2016 2017 2018
Millions of Enrollees2 Growth Drivers
• Increasing regulatory and admin requirements on employers
• Continued effects of the employer mandate on employers
• Exchanges are seen as a way to reduce costs and admin burdens
• Exchanges provide an alternative to migrate away from high-cost plans that will be subject to the 40% “Cadillac Tax” in 2018
Millions of Enrollees2
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What’s in it for Employers?
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Control Costs
Provide Choice to Employees
Ensure Compliance
Simplify Benefits Administration
Maintain Employee Loyalty
Empower Employees
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What’s in it for Employees?
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Choice Flexibility
Knowledge Satisfaction
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How Fast will Private Exchanges Take Off? Factors that will drive market viability
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• Will defined contribution impact cost trend?
• Will greater choice enhance employee satisfaction?
• Can exchanges relieve administration and compliance burden?
Value Created for Employers
Carrier Participation
Administrative Simplicity
Regulatory Implications
Consumer Experience
5x more likely for employers to use defined contribution on a private exchange
75% of PlanSource private exchange customers use our built-in ACA engine
88% of employees show increased benefit satisfaction with more plan choices
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How Fast will Private Exchanges Take Off? Factors that will drive market viability
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• Will enough carriers participate to ensure adequate choice?
• Will carriers agree to compete side-by-side?
• Can underwriting intelligence drive more favorable pricing?
Value Created for Employers
Carrier Participation
Administrative Simplicity
Regulatory Implications
Consumer Experience
Health insurance carriers are still reluctant to participate in multiple private exchanges
Side-by-side competition in the fully insured segment is rare but carriers are considering it
Consumer analytics is key to helping insurance carriers compete in new retail marketplace models
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How Fast will Private Exchanges Take Off? Factors that will drive market viability
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• Will exchanges simplify admin tasks for all stakeholders?
• Are carriers and platforms integrated enough to support automation from quote-to-card?
Value Created for Employers
Carrier Participation
Administrative Simplicity
Regulatory Implications
Consumer Experience
Employer-level shopping is still disconnected and manual in most private exchanges
91% of customers believe the private exchange has simplified administration of their benefit portfolios
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How Fast will Private Exchanges Take Off? Factors that will drive market viability
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• Can platforms migrate from benefit enrollment to consumer engagement?
• Will consumer choices impact cost trend?
Value Created for Employers
Carrier Participation
Administrative Simplicity
Regulatory Implications
Consumer Experience
83% of consumers select the recommended plan or the “you may want to consider” plan
3x increase in number of plans offered with a private exchange (6-9 plans versus 2-3 plans)
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How Fast will Private Exchanges Take Off? Factors that will drive market viability
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• Will regulation enable private exchanges to be a viable option?
• Will public exchanges enjoy unique advantages and cannibalize the private market?
Value Created for Employers
Carrier Participation
Administrative Simplicity
Regulatory Implications
Consumer Experience
52% of new customers indicate that access to compliance technology was a top reason to join OneMarket
Regulatory environment unlikely to drive adoption long term. Other drivers must materialize.
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Which Companies Benefit Most? Strong value proposition for small employers despite current focus on large employers
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High Potential
Value
Medium Potential
Low Potential
Value
Control Costs
Small–Mid Company
Large–National Company
Provide Choice
Ensure Compliance
Empower Employees
Maintain Employee Loyalty
Simplify Benefits Admin
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Elements of a Successful Exchange An exchange must be able to provide comprehensive, quote-to-card technology
Employer Shopping New Business
Renewals
Carrier/Plan Selection
Customer Onboarding
Scalable
Repeatable
Extensible to key stakeholders
Consumer Shopping Retail Ecommerce experience
Personalized
Non-Digital Support
Treasury Administration
Bill Presentment
Payment & Collection
Reconciliation & Remittance
Plan Administration Adds, Terms, Changes
Business rule adjudication
Transaction Processing
Data Management & Distribution
Disparate Inbound Formats
Outbound to Carriers
Bi-directional – Payroll/HRIS
Compliance Look-back Periods
Reporting
Subsidy/Tax Calcs
Data Mining & Analytics Plan Modeling
Funding Strategies
Buying Behavior
Serves a Diverse Array of Constituents
Consumers
Employers
Brokers
Carriers
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Agenda
Industry Overview and Trends
PlanSource OneMarket™
Technology Demo
Q&A Session
26"
✔"
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27"
One consumer-friendly marketplace for public / private exchanges
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OneMarket™ Participating Carriers Convergence of product and technology to create a unique benefits marketplace
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� Specify one or more national or regional medical carriers and plans.
� Select from the PlanSource warehouse of ancillary/voluntary carriers and plans.
� Decide how much you want to contribute to employee benefits.
� Upload your employee census information.
� Leverage PlanSource partners for services such as COBRA and FSA/HSA administration, dependent eligibility audits and on-site enrollment support.
Employer shopping and onboarding is quick and easy Getting Started with OneMarket™
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Benefits Administration and Compliance HR Teams simplify, automate and standardize with OneMarket™
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Cost Calculations
COBRA Administration
Custom Branding
ACA Compliance
Employee Communications
Benefits Program Setup
Eligibility Management
Configurable Reporting
Bill Creation and Reconciliation
Open Enrollment
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Employee Shopping and Enrollment Consumer-friendly shopping and enrollment with OneMarket™
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Defined Contribution
Personalized Plan Recommendations
Educational Content
Employee Shopping
Employee Communications
Spanish Language Support
PlanSource Mobile App
Life Event Changes
Benefit Enrollment
Wellness Programs & Incentives
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Agenda
Industry Overview and Trends
PlanSource OneMarket™
Technology Demo
Q&A Session
32"
✔"✔"
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Agenda
Industry overview and trends
PlanSource OneMarket™
Technology Demo
Q&A Session
33"
✔"✔"✔"
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35"
Q&A
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Witness History: How Exchanges Are Changing the World of Employee Benefits
37"
May 6, 2015