A548

A548A541

A494

Connah's Quay

Holywell

Bagillt

Flint

Mold

Wirral

D e n b i g h s h i r e

F l i n t s h i r e

W r e x h a m

C h e s h i r e

Queensferry

Ewloe

Broughton

Buckley

Hope

Caergwrle

Penyffordd

Hawarden

Saltney

Shotton

Denbigh

A 55 Expressway

CHESTER

LIVERPOOL

Caerwys

Leeswood

Mynydd Isa

Glan Clwyd

HM Stanley

LluestyHolywell

Dobshill

Meadowslea

WrexhamMaelor

Countessof Chester

Flint

Deeside

Mold

Your Guide to Local Health Services in FlintshireRehabilitation HospitalsCommunity HospitalsMain Hospitals

This guide is split into sections and provides you withinformation on the following topics:

� Flintshire Local Health Board – Who are we? 2

� Your guide to local health services 2

� NHS Direct Wales 3

� Accident and Emergencies 3

� How do I register with a GP? 4

� Ask your Pharmacist 5

� How can I access a GP outside normal

surgery hours? 5

� Where can I get my prescription dispensed

outside normal opening hours? 5

� How can I register with a dentist for NHS

treatment? 6

� How do I access emergency dental services? 6

� How can I get an eye test? 6

� Primary care services 6

� Other local services 22

� How can I get involved? 25

� How do I make a suggestion or raise my

concerns about a service provided by the

NHS? 26

� Useful telephone numbers 28

� Contact us 30

1

The Guide

On 1st April 2003, Health Authorities in Wales were abolishedand 22 Local Health Boards (LHBs) were established. As aLocal Health Board, we are responsible for planning whathealth services our population needs and then commissioninglocal hospitals, family doctors (GPs), Dentists, Pharmacists,Opticians and others to provide services.

The LHB covers exactly the same area as Flintshire CountyCouncil (the Local Authority) and this allows much closerworking between the NHS and the council, which is importantfor planning programmes for health and well-being.

The LHB and Council have a statutory duty to work together, inpartnership with other local organisations such as SocialServices, the Community Health Council and voluntaryservices, to produce strategies for improving health, well-beingand social care for the people of Flintshire.

The LHB will also work closely with you to discuss and listen toyour views about changes to local health services.

This booklet has been produced by Flintshire Local HealthBoard as a guide to local health services in the Flintshire area.

It provides you with information on how to access local healthservices such as GPs, Dentists, Pharmacists and Opticians, aswell as contact details for the local hospitals in the area.

Your guide to local health services

2

Flintshire Local Health Board – Who are we?

3

It also provides you with information on how you can shareyour views and help to influence change locally.

Your local hospital will also produce a guide which will giveinformation about outpatient and inpatient services, hospitalfacilities, telephone numbers and discharge arrangements.

NHS Direct Wales is a telephone service, provided by nurses,giving confidential healthcare advice and information 24 hoursa day.

Nurses and Health Information Advisers can advise on what todo if you are ill, you have health concerns about someoneclose to you, or you need information about local healthservices. As well as providing confidential health advice, NHSDirect Wales can also provide information on:

• late night dental services• self - help & support groups• organ, blood and tissue donations

If you have access to the internet, you can find their websiteat: www.nhsdirect.wales.nhs.uk

A&E departments are for people who have had an accident or asudden illness (something which has got much worse in thelast 24 hours).

There is an A&E department at the Wrexham Maelor Hospital(01978 291100), Glan Clwyd Hospital (01745 583910) and theCountess of Chester Hospital (01244 365000).

Accident and Emergencies (A&E)

NHS Direct Wales � 0845 4647

Minor Injury departments are also available at Flint communityHospital (open from 8am to 8pm, 7 days per week), HolywellCommunity Hospital (open 24 hours a day, 7 days per week)and Mold Community Hospital (open 24 hours a day, 7 daysper week). The telephone numbers for these hospitals can befound under the ‘useful telephone numbers’ section of thisbooklet.

In the event of a serious injury, accident or medical emergency,you should call 999 without delay.

Do remember though that the Ambulance Service should beused appropriately and unnecessary calls place an extraburden on ambulance crews.

� Contact the Doctor of your choice (a full list of Doctors in the Flintshire area can be found further on in this booklet)

� If this Doctor is unable to register you, try other Doctorsin your area

� If you are finding it difficult to register with a Doctor in your area, then write to the following address and request that your name be allocated to the list of a localDoctor:

Patient Data DepartmentBusiness Services CentrePreswylfaHendy RoadMold CH7 1PZ

How do I register with a GP?

4

From sprains to stomach upsets, Pharmacists are qualified togive you expert advice without an appointment. As mostpeople know, antibiotics don’t work on colds and other viralinfections. However, you can get plenty of advice from yourPharmacist about ‘over the counter’ medicines that can help torelieve your symptoms. A full list of Pharmacies in theFlintshire area can be found further on in this booklet.

If you require a Doctor outside normal surgery hours, youshould telephone your practice and an answer phone messagewill direct you to the out of hours service provided.

Most Pharmacies are open for all or part of Saturdays andoperate a rota system for Sundays, Bank Holidays andevenings. Your local Pharmacy will have a notice in theirwindow directing you to those Pharmacies available duringthese periods, alternatively, contact NHS Direct Walesinformation. Local newspapers will also have details of thosePharmacies who are open.

Where can I get my prescription dispensed outsidenormal opening hours?

How can I access a GP outside normal surgery hours?

Ask your Pharmacist

5

For details of Dentists currently accepting new NHS patients inyour area, contact the Dental Helpline on 07000 780377 orNHS Direct Wales on 0845 46 47. Alternatively, contact the LHBon 01352 700227 for information and advice.

If you are a registered NHS patient, ring your own Dentist. Ifnot, telephone NHS Direct for information and advice.

It is easy to have an eye test done. You do not need toregister, you can simply ask any Optician for an appointment.

A full list of Opticians in the Flintshire area can be foundfurther on in this booklet.

The following section provides the names, addresses andtelephone numbers of Doctors, Dentists, Pharmacies andOpticians in the Flintshire area, by town.

If you need any further information, such as opening times,please contact the practices direct.

Names in BBoolldd denote a Female Doctor or Dentist.

Primary care services

How can I get an eye test?

How do I access emergency dental services?

How can I register with a Dentist for NHS treatment?

6

DDooccttoorrss

Drs M Donaldson, SSJJ OOwweenn, CS Barnard, SA BothamEECC BBooootthhrrooyydd, AG Tansley, JJMM CChhaaddwwiicckk, RJ Wykes & NN CChhaattaakkoonndduuThe Marches Medical Practice, 83 Main Road, Broughton, Nr Chester, CH4 0NR Tel: 01244 520615

PPhhaarrmmaacciieess

Boots the Chemist LtdUnit 7 Main Road, Broughton Retail Park, Broughton, NrChester, CH4 0BYTel: 01244 538520

Lanraeth Ltd83 Main Road, Broughton, Nr Chester, CH4 0NRTel: 01244 520302

DDooccttoorrss

Drs M Donaldson, SSJJ OOwweenn, CS Barnard, SA BothamEECC BBooootthhrrooyydd, AG Tansley, JJMM CChhaaddwwiicckk, RJ Wykes & NN CChhaattaakkoonndduuMarches Medical Practice, Mill Lane Surgery, 46 Mill Lane,Buckley, CH7 3HBTel: 01244 550939

Buckley

Broughton

7

Drs PF Speakman, RM Lucas, RC Attree, AACC BBllaakkee & JP BoydRoseneath Medical Practice, The Health Centre, PadeswoodRoad, Buckley, CH7 2JLTel: 01244 550555

Drs GR Hoggins, MH Dymock & NNFF TToobbiiaassThe Health Centre, Padeswood Road, Buckley, CH7 2JLTel: 01244 550536

Dr ED McHughThe Health Centre, Padeswood Road, Buckley, CH7 2JLTel: 01244 547007

Drs AWA Amin, PC Carson, BBJJ LLaannccaasshhiirree, FFAA CChhaalllloonneerr &DEWM RichardsClwyd House Surgery, Argoed Road, Buckley, CH7 3HZTel: 01244 550230/550513

DDeennttiissttss

Mr D Bellingham, Mr IG Hughes & MMiissss RRCC AArrmmssttrroonngg19 Padeswood Road North, Buckley, CH7 2JLTel: 01244 544585

Mr PR Cooper & MMrrss MMTT MMiillllaarr85 Mold Road, Buckley, CH7 2JATel: 01244 548792

8

PPhhaarrmmaacciieess

Lloyds Pharmacy13-14 The Precinct, Buckley, CH7 2JATel: 01244 550910

L Rowland & Co (Retail) Ltd12 Brunswick Road, Buckley, CH7 2EFTel: 01244 550350

OOppttiicciiaannss

SJ Pinnington5 Mold Road, Buckley, CH7 2JATel: 01244 549709

A1 Spectacles1 Mill Lane, Buckley, CH7 3HATel: 01244 541844

DDooccttoorrss

Dr DA Sissons12 High Street, Caergwrle, Nr Wrexham, LL12 9ETTel: 01978 760405

Dr A Merwah39-41 High Street, Caergwrle, Nr Wrexham, LL12 9LLTel: 01978 760413

Drs ED Deas, AAMM BBoottttoommlleeyy, NP Booth && NNJJ WWiiggggssHope Family Medical Centre, Hawarden Road, Hope, LL12 9NLTel: 01978 760468

Caergwrle, Hope & Penyffordd

9

DDeennttiissttss

Mr MA Horton & MMiissss EELL HHeeddggeellaanndd6 Bridge End Mews, Caergwrle, Nr Wrexham, LL12 9DTTel: 01978 762030

Mr JE Cook Cambria Dental Surgery, 6 Chester Road, Penyffordd, CH4 0LHTel: 01244 541931

PPhhaarrmmaacciieess

CA PerelliThe Castle Pharmacy, 38 High Street, Caergwrle, Nr WrexhamLL12 9ETTel: 01978 760565

Penyffordd Pharmacy1 Vounog Hill, Penyffordd, Nr Chester, CH4 0EYTel: 01244 540054

OOppttiicciiaannss

Mr JB & Mrs B EdenVision in Action, 20 High Street, Caergwrle, Nr WrexhamLL12 9ETTel: 01978 761120

10

DDooccttoorrss

Dr A Goyal149 High Street, Connahs Quay, CH5 4DQTel: 01244 812217

Drs MAJ Harney, TJ Davies & MA Chaudhry2 Fron Road, Connahs Quay, CH5 4PQTel: 01244 814272

Drs DE Morris, AA SSaalltt, & DF RobertsSt Marks Dee View Surgery, Church Street, Connahs Quay, CH5 4ADTel: 01244 812003

Drs AWA Amin, PC Carson, BBJJ LLaannccaasshhiirree, FFAA CChhaalllloonneerr &DEWM RichardsHawarden Health Centre, 27 Glynne Way, Hawarden, CH5 3PATel: 01244 532223

Also at: 82 High Street, Saltney, Chester, CH4 8SFTel: 01244 683801/680383

Dr JJFF FFeellllssQueensferry Medical Practice, Pierce Street, Queensferry, CH5 1SYTel: 01244 813340

Deeside

11

Drs PK Das, R Kakati & CW Jones17-21 Chester Road East, Shotton, CH5 1QATel: 01244 831698

Drs BM Markey, HJ Stiggelbout, JL Outeiral & RR GGiill--CCaannddoonnShotton Lane Surgery, 38 Shotton Lane, Shotton, CH5 1QWTel: 01244 812094/814455

Dr GC KhamarRowleys Drive Clinic, Rowleys Drive, Shotton, CH5 1PUTel: 01244 830449

DDeennttiissttss

MMiissss JJ HHiicckkmmaann (provides orthodontic service only)Orthodontic Clinic, Deeside Community Hospital, Plough Lane,Aston, CH5 1XSTel: 07799 342716

Mr JA Parry, Mr R Potter, Mr PA Foody & MMiissss FF BBaarrnneess55 High Street, Connahs Quay, CH5 4DDTel: 01244 813867

Mr A Walton, MMrrss DDLLFF JJaacckkssoonn & Mr DA Knott 107A High Street, Connahs Quay, CH5 4DFTel: 01244 831896

12

Mr TA Parr (provides dental services for employees of G.I.OEuropean Services only)Dental Surgery, G.I.O European Services, Gateway House, St Davids Park, Ewloe, CH5 3XTTel: 01244 501000

MMrrss BBSSMM MMiillssoomm && MMrrss CC BBaannnniisstteerr90 The Highway, Hawarden, CH5 3DLTel: 01244 537073

Mr S Brown, MMiissss HHJJ FFoosstteerr, MMiissss SSEE EEvvaannss & MMiissss KKSS MMuurrddoocckkQueensferry Dental Surgery, 4 Gladstone Street, Queensferry,CH5 1STTel: 01244 831181

PPhhaarrmmaacciieess

AG CunnahWepre Pharmacy, 113 High Street, Connahs Quay, CH5 4DFTel: 01244 812197

L Rowland & Co (Retail) Ltd (T/A PA Howells)Red Hall Pharmacy, Unit 2 The Precinct, Englefield Avenue,Connahs Quay, CH5 4TSTel: 01244 818434

ABC Commerce Ltd T/A Garden City Pharmacy37 Welsh Road, Garden City, CH5 2RATel: 01244 813413

P Nevitte8 The Highway, Hawarden, CH5 3DHTel: 01244 532147

13

L Rowland & Co (Retail) Ltd (T/A Partner & Key)22 Station Road, Queensferry, CH5 1SXTel: 01244 812073

Boots the Chemists Ltd7-9 Chester Road, Shotton, CH5 1BXTel: 01244 830452

HA Crook23/25 Chester Road East, Shotton, CH5 1QATel: 01244 830047

Co-op Health Care Ltd (T/A Bowden Pharmacy)32 Shotton Lane, Shotton, CH5 1QWTel: 01244 821134

OOppttiicciiaannss

T Morrice-Evans36 Station Road, Queensferry, CH5 1SXTel: 01244 830425

Conlon & Sons41A Chester Road West, Shotton, CH5 1BYTel: 01244 812558/831077

Eyestyle Opticians54 Chester Road West, Shotton, CH5 1BYTel: 01244 830447

14

DDooccttoorrss

Drs CP Davies & JC Kapoor2 Bodhyfryd, Flint, CH6 5BETel: 01352 732207

Also at: Wern Surgery, Bron Y Wern, Bagillt, CH6 6BTTel: 01352 761907

Drs EEDD MMaatthheewwss, P Daniel & JJEE MMaacckkiirrddyyThe Laurels, 73 Church Street, Flint, CH6 5AFTel: 01352 732349

Drs ZU Rehman & NI Shamas112 Church Street, Flint, CH6 5AFTel: 01352 733194

DDeennttiissttss

Mr RM StevensonBank House, 16 Church Street, Flint, CH6 5AETel: 01352 761207

Mr PM Fay110 Church Street, Flint, CH6 5AFTel: 01352 761767

Mr P MoradiThe Dental Surgery, Foresters Hall, Flint, CH6 5AETel: 01352 730800

Flint & Bagillt

15

PPhhaarrmmaacciieess

SE JohnAlbert House, High Street, Bagillt, CH6 6EDTel: 01352 761236

Boots the Chemist Ltd58 Church Street, Flint, CH6 5AETel: 01352 732312

Lloyds Pharmacy29 Church Street, Flint, CH6 5ADTel: 01352 732739

L Rowland & Co (Retail) Ltd45 Church Street, Flint, CH6 5ADTel: 01352 733225

OOppttiicciiaannss

Eyestyle Opticians15 Church Street, Flint, CH6 5ADTel: 01352 731173

Roberts & PolsonDelyn House, 43 Church Street, Flint, CH6 5ADTel: 01352 735717

T Morrice-Evans33c Church Street, Flint, CH6 5ADTel: 01352 733232

16

DDooccttoorrss

Drs M Rowlands, S Jones, PPAA BBooiissttoonn, CJ Wallace & IA ReidPendre Surgery, Coleshill Street, Holywell, CH8 7UPTel: 01352 712107

Drs AK Saha & PV PrasadThe Surgery, Panton House, Panton Place, Holywell, CH8 7LDTel: 01352 712288

Dr YP KapurPennant Surgery, Off High Street, Holywell, CH8 7TRTel: 01352 716766

Drs A Roberts, SM Lloyd, HHMM HHaarrppeerr, RG Major & NN BBiibbbbyyBodowen Surgery, Halkyn Road, Holywell, CH8 7RDTel: 01352 710529

DDeennttiissttss

Mr A HamillPanton House, Panton Place, Holywell, CH8 7LDTel: 01352 712417

Mr A Hogg19 Brynford Street, Holywell, CH8 7RDTel: 01352 710839

Holywell & Caerwys

17

PPhhaarrmmaacciieess

V RobertsCaerwys Pharmacy, The Square, North Street, Caerwys, CH7 5ANTel: 01352 721020

L Rowland & Co (Retail) Ltd1 Victoria Square, Holywell, CH8 7UDTel: 01352 713358

L Rowland & Co (Retail) LtdThe Pharmacy, Coleshill Street, Holywell, CH8 7RSTel: 01352 719100

Moss Chemists LtdFron Pharmacy, 67 High Street, Holywell, CH8 7TFTel: 01352 710554

OOppttiicciiaannss

A Schwarz and Sons5-7 Whitford Street, Holywell, CH8 7NJTel: 01352 714888

Saunders Opticians1 Tower Gardens, Holywell, CH8 7TGTel: 01352 711892

18

DDooccttoorrss

Dr M AsokanThe Surgery, Queen Street, Leeswood, CH7 4RQTel: 01352 770212

Drs JS Crossland, DE Muckle-Jones, MJ Griffiths, SR Jepson &MMAAWW CCaarrsswweellllPendre Surgery, Clayton Road, Mold, CH7 1SSTel: 01352 759163

Dr EI Beckett8 Grosvenor Street, Mold, CH7 1EJTel: 01352 756762

Dr FALT MwambinguBromfield Medical Centre, Sealmart House, Brynhilyn Lane,Mold, CH7 1JYTel: 01352 700212

Drs GR Hoggins, MH Dymock & NNFF TToobbiiaassBradley’s Practice, 2 Griffiths Square, Mold, CH7 1DJTel: 01352 751351

Drs PF Speakman, RM Lucas, RC Attree, AACC BBllaakkee & JP BoydCommunity Centre, Mercia Drive, Mynydd Isa, CH7 6UHTel: 01352 747698

Leeswood, Mold & Mynydd Isa

19

DDeennttiissttss

Mr JA Jeffrey & MMrrss CCAA JJeeffffrreeyy12 Grosvenor Street, Mold, CH7 1EJTel: 01352 752795

Mr PK Smith, Mr FD Fennell, MMrrss EEGGKKMM FFeennnneellll, Mr SW Herd,Mr SL Clements, MMrrss LL SSmmiitthh & Mr AP WoolleyBryn Siriol, Gwernaffield Road, Mold, CH7 1RATel: 01352 758707/758709

MMrrss DDVV MMaarrsshhaallll, Mr D Hamer & MMss NN FFoowwlleerrGrosvenor Place Dental Practice, 4 Grosvenor Street, Mold,CH7 1EJTel: 01352 753777

Dr E Roberts (provides orthodontic service only)Grosvenor Place Dental Practice, 4 Grosvenor Street, Mold, CH7 1EJTel: 01352 753777

Dr E Roberts (provides orthodontic service only)Dental Department, Mold Community Hospital, Ash Grove,Mold, CH7 1XGTel: 01352 758744

PPhhaarrmmaacciieess

Boots the Chemist Ltd19-21 High Street, Mold, CH7 1AZTel: 01352 700325

20

JH & JC HughesPrecinct Pharmacy, 11 Daniel Owen Precinct, Mold, CH7 1APTel: 01352 753393

Moss Chemists Ltd32 High Street, Mold, CH7 1BHTel: 01352 752050

Tesco Instore PharmacyPonterwyl, Mold, CH7 1UBTel: 01352 897447

Speeds Pharmacy Ltd (T/A David Speeds Pharmacy)7 The Square, Mercia Drive, Mynydd Isa, CH7 6UYTel: 01352 759030

OOppttiicciiaannss

Rayner Ltd27 Daniel Owen Centre, Mold, CH7 1APTel: 01352 756872

Smith and Schwarz (Optometrists) LtdEarlcliffe, Earl Road, Mold, CH7 1AXTel: 01352 753560

Alton Murphy & MacQueen Opticians34 High Street, Mold, CH7 1BHTel: 01352 750250

Specsavers Opticians7 High Street, Mold, CH7 1AZTel: 01352 705090

21

SSoocciiaall CCaarree

Social Care (sometimes called Social Services) is provided bylocal councils and can help people with support for individuals,children and families.

In Flintshire, social care is provided by Flintshire CountyCouncil, County Hall, Mold, CH7 6NB. For Adult Social Caretelephone 01352 702642. For Children’s Services telephone01352 701000. (www.flintshire.gov.uk).

CCoommmmuunniittyy DDiirreeccttoorryy

The Community Directory is a joint venture between FlintshireLocal Voluntary Council and Flintshire County Council’s Libraryand Information Service.

Its aim is to provide a comprehensive, up to date, county wideinformation service about voluntary/community groups,societies, clubs and other agencies. Access to the directory isavailable on line at www.flintshire.gov.uk/community

BBrreeaasstt TTeesstt WWaalleess

Breast Test Wales offers screening by mammography everythree years to women aged 50 plus who reside in Wales andare registered with a National Health Service family doctor (GP).

Women aged 50 to 64 are sent postal invitations for breastscreening every three years when Breast Test Wales is in theirarea. For more information, call 01492 860888 or access theBreast Test Wales website at: www.velindre-tr.wales.nhs.uk/btw

Other local services

22

CCeerrvviiccaall SSccrreeeenniinngg WWaalleess

Cervical smear tests are carried out as part of a national NHScervical screening programme, which is organised in Wales byCervical Screening Wales.

Cervical screening is not a test for cancer. It detects possibleabnormalities, or changes in the cells, which may develop intocancer if they are not treated. Almost all abnormalitiesdetected by screening are successfully treated.

Invitations for screening are sent out at three-yearly intervalsto all women in Wales between the ages of 20 and 64. You canchoose to have the test done at your own doctor's (GP) clinicor at your local Well Woman or Family Planning Clinic.Telephone numbers of local Well Woman and Family PlanningClinics can be found under the ‘useful telephone numbers’section of this booklet.

For further information on cervical screening call 01352 700227or access the Cervical Screening Wales website at:www.velindre-tr.wales.nhs.uk/csw

SSmmookkiinngg CCeessssaattiioonn SSeerrvviiccee

A free service is available in Flintshire for anyone who wantshelp with giving up smoking. Venues are at Connahs Quay,Mold, Buckley and Deeside Community Hospital. You can referyourself to the service or you can be referred by your practicenurse or doctor. You can be seen individually or in a groupsession. The smoking clinic can run up to 6 weeks dependingon your needs.

For further information, call Wendy Powell, Smoking CessationAdministrator on 01352 700227 extension 4128.

23

CCoommmmuunniittyy SSeerrvviicceess

Therapy Services (Occupational Therapy, Physiotherapy,Podiatry, Speech & Language Therapy and Dietetics) areprovided through your local NHS Trust. Your GP will refer you ifyou require these services.

Your GP surgery can also provide you with information onHealth Visitors, District Nurses, Child Health and School Doctorservices in your area.

CCllwwyydd CCoommmmuunniittyy HHeeaalltthh CCoouunncciill

Clwyd Community Health Council (CHC) covers the CountyCouncil areas of Denbighshire, Flintshire and Wrexham.

The CHC help and advise people who wish to make complaintsabout NHS services and can offer information about health andother related services in the area.

The LHB must consult the CHC about proposed changes tohealth services in the area and they, in turn, will consult thepublic to ensure that the public’s views are properly reflected.

The CHC can be contacted at:

Clwyd Community Health CouncilCartrefleCefn RoadWrexham LL13 9NH

For more information call 01978 356178 or visit the CHC’swebsite at: www.wales.nhs.uk/chc/home.cfm?orgid=222

24

What you think of your NHS is important. We can’t makechanges for the better without your help. We need to knowwhat works, what doesn’t and how best to fix problems for youand your family. Fortunately, there are more ways than everbefore to make your voice heard.

Why don’t you…

� Ask about the patient or user groups at your local hospital or GP practice?

� Fill in a patient satisfaction survey form, if asked to doso?

� Contact the LHB on 01352 700227 for more information

Everyone needs a "pal". As a patient, carer or relative, youmay need someone to turn to for on-the-spot help, advice andsupport. This is where the P.A.L.S (Patient Advice LiaisonService) or Patient Support Officer comes in. The service,which is available at the North East Wales NHS Trust, Conwyand Denbighshire NHS Trust and the Countess of ChesterHospital NHS Trust, focuses on improving NHS services bylistening to your concerns, queries or suggestions and byhelping to sort out your problems.

For more information, please call:

� The Patient Support Officer at Wrexham Maelor Hospitalon 01978 291100

� Patient Services at HM Stanley Hospital (for services provided by Conwy & Denbighshire NHS Trust, includingGlan Clwyd Hospital) on 01745 583275

� The P.A.L.S Manager at the Countess of Chester Hospital on 01244 366066

25

How can I get involved?

If you wish to make a complaint about treatment or a serviceprovided by your GP/Dentist/Pharmacist/Optician, you shouldfirstly speak direct to the person concerned or the practicemanager. If you do not feel able to do this, please write to:

Andrew GunnionChief ExecutiveFlintshire Local Health BoardPreswylfaHendy RoadMoldFlintshire CH7 1PZ

Complaints about services provided by North East Wales NHSTrust (including Wrexham Maelor Hospital) Conwy &Denbighshire NHS Trust (including Glan Clwyd Hospital) or theCountess of Chester Hospital NHS Trust, should be addressedto:

Hilary PeplarChief ExecutiveNorth East Wales NHS Trust Wrexham Maelor HospitalCroesnewydd RoadWrexham LL13 7TD

Gren KershawChief ExecutiveConwy & Denbighshire NHS TrustGlan Clwyd HospitalRhylDenbighshire LL18 5UJ

26

How do I make a suggestion or raise my concerns about aservice provided by the NHS?

Peter HerringChief ExecutiveCountess of Chester Hospital NHS TrustLiverpool RoadChester CH2 1UL

Complaints about the Ambulance Service should be addressedto:

Don PageChief ExecutiveWelsh Ambulance Services NHS TrustAmbulance Trust HeadquartersHM Stanley HospitalSt AsaphDenbighshire LL17 0WA

If you would like independent advice about making acomplaint about an NHS Service or treatment you havereceived, the Community Health Council can help. The addressand telephone number of the CHC can be found on page 24.

27

NNaammee TTeelleepphhoonnee NNuummbbeerr

Your GP Practice

Your Local Pharmacy

Your Dentist

Your Optician (Optometrist)

NHS Direct 0845 46 47

Dental Helpline 07000 780377

Flintshire Local Health Board 01352 700227

Flintshire County Council 01352 752121(Social Services)

Clwyd Community Health Council 01978 356178

Flintshire Local Voluntary Council 01352 755008

Wrexham Maelor Hospital 01978 291100

Glan Clwyd Hospital 01745 583910

HM Stanley Hospital 01745 583275

Countess of Chester Hospital 01244 365000

Deeside Community Hospital 01244 830461

Dobshill Hospital 01244 550233

Flint Community Hospital 01352 732215

Holywell Community Hospital 01352 713003

Lluesty Hospital 01352 710581

Meadowslea Hospital 01978 760412

28

Useful telephone numbers

Mold Community Hospital 01352 758744

Artificial Limb & Appliance Services 01978 727179(wheelchair provision)

Well Woman Clinics:

Buckley 01244 545277

Connahs Quay 01244 813486

Flint 01745 443000

Mold 01352 753637

Family Planning Clinics:

Connahs Quay 01244 813486

Flint 01352 753637

Mold 01352 732280

Saltney 01244 681180

North Wales Police 0845 607 1001 (Welsh)

0845 607 1002 (English)

29

Do you have any thoughts or comments on this booklet?

Would you like to see any additional information?

Do you have any suggestions on how we could improve thisbooklet?

If so please contact us at the address below.

If you need any more copies of this booklet or one of thefollowing versions:

Large-print or Braille

Audio cassette

Another language

Please contact us: � 01352 700227

� Flintshire.lhb@flintshirelhb.wales.nhs.uk

or write to us at:

Flintshire Local Health BoardPreswylfaHendy RoadMoldFlintshire CH7 1PZ

Or visit our website at: www.flintshirelhb.wales.nhs.uk

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