Wireless networking and VoIP strategies for the public sector

Dr. Eng. Emilio FrezzaCNIPA

Centro Nazionale per l’Informatica nella Pubblica Amministrazionev. Isonzo 21/b – 00198 – Roma - Italy

frezza@cnipa.it

Presented by Mario Terranova – terranova@cnipa.it

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2005 Guidelines for the digital PA

CNIPA (National Centre for IT in the Public Administration) has the task to implement the Government policies issued by the “Minister for IT innovation and technology” regarding IT use within the Public Administration and e-govern-ment in general.

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2005 Guidelines for the digital PA

e-government policies promote the “culture of innovation” (change management) in order to: optimize of the PA internal tasks improve traditional tools in the citizens-PA

relationship

For the first time wireless and VoIP technologies are part of the CNIPA strategic action lines

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Opportunity of wireless tecnologies

Wireless technologies offer:• reduction of TLC expenses of the PA with

better performance in the public services services for citizens everywhere they are doing everything you do in a public office

without to be in that office

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Services improvements: Multimedia convergence

accuracy of data gathered in fieldbetter quality in the citizen/PA relationship

Cost reduction:Use of economically competitive

technologiesmore teleworkmore flexible office organisationless postal expenses

Opportunity of wireless tecnologies

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Wi-Fi maturity

Wi-Fi market reached $3 Billions in 2004

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The continue evolution

• Better security performances with the new standard 802.11i and WPA2™

• Introduction of QoS for multimedia services with 802.11e standard

Most interesting evolutions

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VoIP service integrated in Wi-Fi

Voice and Video with QoS (not ‘best effort’) with high security standards

Most interesting evolutions

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Standard, speed and frequency bands:

Standard evolutions

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Telecommunication networks assure quality of service and security for any signal type

Los Angeles

Londra

Roma

Hong Kong

RIPA

ISP1ISP1

PAPA

Q-ISP3

PAPA

Q-ISP2PAPA

Q-ISP1 PAPA

PAPA

Q-ISP4

PAPA

Q-CN1 PAPA

ISP2ISP2

QualifiedeXchangeNetwork

Sede NAP A

Sede NAP B

Sede NAP C

SPC

NETWORKNETWORK

RUPA-SPCRUPA-SPCRIPARIPA

PA networks

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PA service convergence

NETWORKNETWORK

RUPA-SPCRUPA-SPCRIPARIPA

Wireless integrationWireless integration

LANLAN

LANLANWLANWLAN

One infrastructure forOne infrastructure for

every applicationevery application

ValueValueadded added

servicesservices

IP-Contact CenterIP-Contact CenterIp-centrexIp-centrexMultimedia Multimedia

CenterCenterUMSUMS

Convergence of services offers full increase Convergence of services offers full increase in value of the PA investments and service in value of the PA investments and service

qualifications toward citizensqualifications toward citizens

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Centralisedservices

SPC applications

VoIP interconnection node, advanced interoperability and applicative co-operation are integral part of SPC

SPC

ValueValueadded added

servicesservices

In the Italian Central PA are installed (2003) 403.000 LAN ports spread over 20.000 sites

Wireless Access Points Wireless Clients

LAN

Wi-Fi uses within the PA

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Internal call to n. 22001

1

4Answer on Wi-Fi mobile

5 Desk phone conversation

Media Servers

Communication Manager

Media Gateways

2

Connection to the IP-PABX

Both the desk & Wi-Fi phones are simultaneously called

3

Wi-Fi uses within the PA

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PublicNetworksHub Site (s)CPE

Base Station

Cell Sites

PLMN

PSTN

internet

Areas without wide band

SPC

Wi-Fi uses within the PA

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Nomadic services with public hot spot

Hot Spot

Internet

WISP

Administration

SPC

Albacom

Colt

Freestation

Megabeam

Telecom Italia

Vodafone

Wi-Fi uses within the PA

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Applications for citizens

Care of aged people/patients

Tax payments

Bus/Parking payments

Building yard auditing

Environmental data collecting

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The successful completion of CNIPA projects will produce: resource optimisation deployment of public enabling

infrastructures to improve the interaction between PAs and both citizens and enterprises

Conclusions