WIRELESS LAN SOLUTIONS FORHEALTHCARERE-ENVISION THE POINT OF CARE

SEPTEMBER 2012

Cal CalamariSenior Consultant

MORE THAN 14M PATIENT RECORDS WERE EXPOSED BY MOBILITY-RELATED SECURITY BREACHES LAST YEAR IN THE US. SOURCE: HIMSS, MAY 2011

AVERAGE COST OF COMPLIANCE IS $3.5M VS. $9.4M FOR NON-COMPLIANCESOURCE: PONEMON INSTITUTE, JANUARY 2011

Healthcare providers who provide some level of support for personally owned devices on their wireless networks

SOURCE: MSI HC BAROMETER, NOVEMBER 2011

70%53%

2/3Of healthcare providers will increase or improve their use of mobile technologies in the next year alone

SOURCE: COMPTIA, NOVEMBER ‘11

Physicians who regularly send patient information to colleagues via SMS on their mobile devices and/or over open wireless networks

SOURCE: BNA, OCTOBER ‘11

HEALTHCARE IS EVOLVING

ARE YOU READY?

ELEVATING PATIENT EXPERIENCES• IMPROVE PATIENT SATISFACTION SCORES• PROVIDE CLINICIANS MORE TIME WITH PATIENTS

ASSURING CLINICAL MOBILITY• ENSURE MOBILE IT PROJECTS ARE SUCCESSFUL• ACCELERATE SUCCESSFUL ADOPTION BY CLINICIANS

IMPROVING OUTCOMES• REDUCE MEDICAL ERRORS AND ENHANCE QUALITY• STREAMLINE BUSINESS OPERATIONS

HEALTHCARE CHALLENGES

IMPROVE OUTCOMES

MOBILE POINTOF CARE APPLICATIONS

MOBILE TRIAGE EQUIPMENT ANDPATIENT MONITORING

MATERIALSMANAGEMENT

CHARGE CAPTURE

ENSURE PATIENT SAFETY & CARE QUALITYTO IMPROVE BUSINESS RESULTS

INTERNET

ELEVATE PATIENT EXPERIENCES

GUEST ACCESS & BYOD

ADMITTING & DISCHARGE BEDSIDE EDUCATION & ENTERTAIMENT

PATIENT TRANSPORT

NURSE CALL

ENHANCE PATIENT-CLINICAN INTERACTIONSTO CREATE PERSONALIZED EXPERIENCES

INTERNET

ASSURE CLINICAL MOBILITY

WORKFORCEMANAGEMENT

VOICEINTEROPERABILITY

PROACTIVETROUBLESHOOTING

NETWORK & DEVICESECURITY

EXECUTE A HOLISTIC MOBILITY STRATEGYTO GAIN THE TRUST AND SUPPORT OF CLINICIANS

INTERNET

POINT OF CARE OPERATIONAL EFFICIENCY

WORKFORCE PRODUCTIVITY

HEALTHCARE SOLUTION PRIORITIES

IT OPERATIONS TRUSTED EMBEDDED WIRELESS TECHNOLOGY

POINT OF CARESOLUTIONS

ENHANCED BATTERY LIFE & VOICE INTEGRATION ON MSI WLANCOMPLETE WITH HIPAA-COMPLIANT WIRELESS TRANSFER

MOBILIZE EMR @ HIMSS STAGES 1 (LAB), 4 (Computerized Provider Order Entry), and 5 (Barcoded Medication Administration)ACCELERATE DEMONSTRATION OF MEANINGFUL USE

OPERATIONAL EFFICIENCY SOLUTIONS

PROXIMITY AND LOCATIONING CAPABILITIES WITH MARKET LEADERS MULTI-MODAL ACTIVE & PASSIVE ASSET TRACKING SOLUTION

30% OF HOSPITAL OPERATING EXPENSE OCCURS IN SUPPLY CHAIN75% OF BIOMED MAINTENANCE TIME IS SPENT LOCATING AN ASSET10% TO 20% OF ASSETS ARE LOST OR STOLEN IN USEFUL LIFETIME

VISIBILITYFREQUENCY

GUIDELINE FOR CHOOSING ASSET TRACKING TECHNOLOGY

ENVIRONMENTASSET VALUE

$300 $3.000 $10.000 $20.000 $150.000

DAILY

WEEKLY

WEEKLY

WEEKLY

MONTHLY

IN/OUT

IN/OUT

PATIENT ROOM

ICU

RECOVERY

BIO-MEDICAL

ER

CENTRAL SUPPLY

WAREHOUSE

WORKFORCE PRODUCTIVITY SOLUTIONS

BEST-IN-CLASS RECEIVER SENSITIVITY FOR LOW-POWER MOBILE DEVICESNETWORK ASSURANCE ENSURES MISSION-CRITICAL VOICE RELIABILITY WITH LESS ACCESS POINTS & SERVERS

REDUCE NURSE WALKING DISTANCE BY UP TO 1.5 MI PER SHIFTSAVE CLINICAL STAFF 30 TO 90 MINUTES PER SHIFTELIMINATE DISRUPTIVE OVERHEAD PAGINGFASTER RESPONSE TIME TO PATIENT & STAFF REQUESTSBROAD RANGE OF ROLE APPROPRIATE DEVICES

UNIT STAFF NURSE ED STAFF & EMTs PORTER & LAB PHYSICIANS

• Nurse Call Integration• Secure Text Messaging

• PBX Extension

• Interoperability between EMTs Radios and Wireless VoIP

• Push-to-Talk• Task Management• Text Messaging

• PBX Extension• PTT Capabilities• Secure Text Messaging

MOTOROLA’SWLAN SOLUTIONSFOR HEALTHCARE

POSITIONING HOSPITALS & HEALTH SYSTEMS TO RE-ENVISION THEIR POINTS OF CARE ACROSSTHE DYNAMIC HEALTHCARE ECOSYSTEM

ENHANCEPATIENT EXPERIENCES

IMPROVECLINICAL & OPERATIONAL OUTCOMES

ASSURECLINICAL MOBILITY

THE WIRELESS NETWORK AS A CRITICAL SERVICE

PAGE 12

WI-FI CONNECTIVITY HAS EVOLVED FROM NETWORK OF CONVENINECE TO BUSINESS CRITICAL

GUEST ACCESS

NURSE CALLBEDSIDE EDUCATION & ENTERTAIMENT

ADMITTING & DISCHARGE

PATIENT TRANSPORT

Centralized ManagementHave your finger on the pulse of the networkFind problems BEFORE they are service impactingCapture network and device states for forensics Tools for rapid troubleshootingImprove network availabilityManaged capacity

AN INFRASTRUCTURE FOR HEALTHCARE SOLUTIONS

MISSION-CRITICAL PERFORMANCE, RELIABILITY & SCALABILITY ACROSS THE CONTINUUM OF CARE

OUTDOORACCESS POINTS• AP 7181• AP 7161

INDOORACCESS POINTS• AP 6532• AP 6521• AP 650• AP 622/621

IT CLOSET• NX 4500 / 6500CONTROLLERS• RFS

7000/6000/4000

WIRELESS

CUSTOMER NOC/DATA CENTER

NX 9500 SERVICES PLATFORM AIRDEFENSE• SECURITY & COMPLIANCE• CENTRALIZED MANAGEMENT• SLA ASSURANCE TOOLS

LIFECYCLE SERVICES

• PROFESSIONAL• INTEGRATION• SUPPORT• MANAGED

INTERNET

WIRED

APPLICATION DELIVERY

MOBILE DEVICE CHALLENGES

Large variety of devices with different characteristics

Lower RF powerMixed client environments

(802.11 a/b/g/n, 2.4G/5G)

Application mixReal-time applications Voice/Video Impact of network latency, delay and jitter

On-boarding all the devicesInstitution owned vs personalBYOD – ensuring appropriate access

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• Patient/Guests

• Doctors• Nurses• Clinician• Staff

Each with different needs

and access

ENSURE EACH DEVICE, EACH USER, EACH APPLICATION HAS APPROPRIATE ACCESS

ADDRESSING THE NEEDS OF TODAY’S MOBILE DEVICESMORE TRANSMIT POWER & GREATER RECEIVER SENSITIVITY

AP6511: 2 x 2 MIMO, 26 dBm

AP650: 2 x 3 MIMO, 24 dBm

AP7131: 3 x 3 MIMO, 27.7 dBm

EXTENDS COVERAGE UP TO 60%

REDUCES APS REQUIRED UP-TO 40%

802.11ABG & N DEVICEPERFORMANCE MAXIMIZED

TODAY’S LOWER POWERED MOBILE DEVICES REQUIRE ACCESS POINTS WITH GREATER RECEIVER SENSITIVITY FOR SECURE CONNECTIONS

23 dBm RANGE

27 dBm RANGE

WiNG 5 WIRELESS LANARCHITECTURE EVOLUTION LEAD BY MOTOROLA

MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. © 2010 Motorola, Inc. All rights reserved. PAGE 16

FIRST WIRELESS LANS

MOBILE DATA ACCESS

NETWORK OF CONVENIENCE

LIMITED MOBILITY

DIFFICULT TO MANAGE

LIMITED SECURITY

FILLED NEED FOR LARGER SCALE AFFORDABLE NETWORKS

COST EFFICIENT 802.11a/b/g WLAN

LIMITED 11n SCALABILITY

BOTTLENECK AT WIRELESS CONTROLLER

LIMITED SECURITY/QoS AT THE EDGE

MORE ROBUST, AFFORDABLE WAY TO HANDLE HIGHER NETWORK DEMAND

BETTER QUALITY OF EXPERIENCE

NO BOTTLENECKS

SCALABLE 802.11n

VoIP AND VIDEO RELIABILITY

SECURITY AT THE EDGE

INDEPENDENTSTANDALONE

HUB AND SPOKECENTRALIZED

WiNGDISTRIBUTED

SMARTRF

PAGE 17MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under

license. All other trademarks are the property of their respective owners. © (insert year of publication) Motorola Solutions, Inc. All rights reserved.

KEY FOR MOBILES:ADAPTIVE MOBILE COVERAGE ADJUSTS POWER AS THE TABLET MOVES THROUGH THE ENVIRONMENT

RF CALIBRATION

Calibrate power/channel

NEIGHBOR RECOVERY

Self-healing

ADAPTIVE MOBILE COVERAGE

Increases Power for weak device

INTERFERENCE AVOIDANCE

Dynamic re-configuration

SMART BAND CONTROL AND LOAD BALANCE

Between access points

RELIABILITY

SIMPLIFIED BYOD AND GUEST ACCESS

STAFF BYOD PATIENTS & GUESTS

FINGERPRINTING

CAPTIVE PORTALto register the device.

USER ON_BOARDED

DIFFERENATIAL ACCESS

User redirected to CAPTIVE PORTALSingle sign in

ANALYTICS FOR INSIGHTS on patients and visitors

ON_BOARDED FOR FUTURE SESSIONS and does not need to re-login

74% of hospitals allow staff to use their personal device on the WLAN

PROXIMITY AWARENESS

OUTPATIENT ARRIVES ONSITE For DIALYSIS TREATMENT

WI-FI DEVICE IS OBSERVED ACTIVE IN THE AIR NO CONNECTIVITY REQUIRED HANDHELD PROBING IS SUFFICIENT

MOTOROLA AP W RADIOSHARE, AP/SENSOR OR SENSOR OBSERVES THE DEVICE ACTIVE IN AIRSPACE

MOTOROLA SYSTEM REGISTERS DEVICE AS NEWLY OBSERVED NOTIFICATION SENT TO BACKEND SYSTEMS

CRM/APPLICATION TAKES ACTION1. Welcome greeting, to outpatient or caregiver accompanying patient. Admissions can prepare for patient arrival2. Special instructions regarding visit, perhaps change of location or who will bee seeing the patient that day. Reminders regarding scheduling follow-ups or pick up of

results or medications.3. Patient Management System may record information about the visit. Duration, time spent in waiting area etc as a tool tor improving service

ASSET TRACKING• Clinical equipment, beds,

wheelchairs, IT assets, etc.• Reduce capital spending• Improve asset utilization

STAFF TRACKING• Process/workflow improvement• Nurse safety

ACCURATELY TRACK THE CURRENT LOCATION OF EQUIPMENT AND PEOPLE USING A WIRELESS NETWORK

RFID AND RTLS(Real-Time Location Solutions)

PATIENT TRACKING• Improve Patient Flow• Safety For Long-term Care

Residents• Mental Illness Facilities

CENTRALIZED MANAGEMENT

STAFF BYOD & PATIENT/GUEST ACCESS

NETWORK ASSURANCE

SECURITYCOMPLIANCE

SCALABLE CENTRALIZED PROVISIONING CENTRALIZED TROUBLESHOOTING

MOBILITY SMART RF MESH QOS SECURITY

NX 9500 SERVICES CONTROLLER

AP-DOMAIN MANAGER CONTROLLER – DOMAIN MANAGER

INTERNET

MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license.All other trademarks are the property of their respective owners. © 2010 Motorola, Inc. All rights reserved.

PAGE 21

SECURITY & COMPLIANCEMITIGATE RISK ASSURE PCI AND HIPAA COMPLIANCE

INTERNET

ROGUE AP

SERVER

MIS-CONFIGURED AP

USERS

HACKER IN PARKING LOT USERS PREVENTED FROM CONNECTING TONEIGHBORING NETWORKS

ROGUE ELIMINATION

INTRUSION PREVENTION – 250+ THREATS DETECTED

FORENSICS & INCIDENT ANALYSIS

COMPLIANCE REPORTING

ROGUE AP ELIMINATED MIS-CONFIGURED APIDENTIFIED AND RECONFIGURED

NETWORK ASSURANCE

END-USER FEEDBACK PERFORMANCE ALARMS & REPORTS

HISTORICALTROUBLESHOOTING

REAL-TIME TROUBLESHOOTING

PROACTIVEPREVENTION

• IMPROVE WIRELESS AVAILABILITY AND REDUCE NETWORK DOWNTIME.

• REDUCE OPERATIONAL COSTS ASSOCIATED WITH WIRELESS PERFORMANCE AND MAINTENANCE.

• RESOLVE 70% OF WIRELESS TROUBLE TICKETS VIA REMOTE MANAGEMENT.

IMPROVE OPERATIONS AND ASSURE CLINICAL MOBILITY

CENTRALIZED WLAN TROUBLESHOOTING

WLAN PORTFOLIOA BROADERPORTFOLIO

MEANS YOU CAN DEPLOY THE NETWORK THAT BEST FITSYOUR SITUATION AND NEEDS.

INTEGRATED SERVICES& APPLICATIONS PLATFORMS RF CONTROLLERS 802.11n ACCESS POINTS

NX 9500 SERIES ENTERPRISE NOC CONTROLLER

15,000 adaptive APs & 2500 Sensors • Network Assurance• Security & Compliance• Multi-Vendor Management• Application Modules

NX 9000ENTERPRISE NOC CONTROLLER

10,000 adaptive APs

NX 65xx SERIESENTERPRISE BRANCH APPLICATIONS PLATFORM

256 adaptive APs

NX 45xx SERIESENTERPRISE SMALL BRANCH APPLICATIONS PLATFORM

36 adaptive APs

RFS 7000HQ / LARGE

1,024 adaptive APs

RFS 6000MEDIUM ENTERPRISE

256 adaptive APs

RFS 4000BRANCH CONTROLLER

36 adaptive APs

INDEPENDENT APs

AP 7181 Outdoor 11n, 2 radioAP 7161 Outdoor 11n, 2/3 radioAP 8132 Modular 11n, 2 radioAP 7131 11n, 1/2/3 radio, 3x3:2

AP 6532 11n, 2 radio, 2X3AP 6521 11n, 1 radio, 2X2AP 6511 Wall plate 11n, 1 radio

DEPENDENT Aps

AP 65011n, 2 radioAP 622 11n 2 radio – 2X2AP 621 11n, 1 radio

MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. © 2010 Motorola, Inc. All rights reserved.

•Why Motorola Wireless LAN?- Unique understanding of what “mission critical” truly means from

decades of leadership in first responder wireless communications

- Wireless built and designed from the ground up for optimizing staff mobility

FIRST IN

2800 PATENTS

Co-authored 802.11

Co-founded the Wi-Fi Alliance

First Wireless LAN Switch

First 802.11n RF Design Tool

Leader in all things Wireless

WLAN market leader for over a decade

INDUSTRY RECOGNITIONAND A CULTURE OF INNOVATION

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