Wireless Drive-Thru Audio System

Operating Instructions

HME# 400G699 Rev B 2/19/15

HM Electronics, Inc. 14110 Stowe Drive Poway, CA 92064 USA Phone: 800-848-4468 Fax: 858-552-0172 Website: www.hme.com

Email: support@hme.com

http://www.hme.com/

Table of Contents

EOS|HD EQUIPMENT ........................................................................................................................................................ 1 Base Station ................................................................................................................................................................................. 2

Base Station Display Screen ................................................................................................................................................... 3 Headsets ...................................................................................................................................................................................... 4

Features and Controls ............................................................................................................................................................. 4 How to Wear the Headset ....................................................................................................................................................... 4 How to Use the Headset Controls ........................................................................................................................................... 5 Headset Registration ............................................................................................................................................................... 5 Battery Removal and Replacement......................................................................................................................................... 8

Battery Charger ........................................................................................................................................................................... 9 EOS|HD OPERATION ...................................................................................................................................................... 10

Changing Language of Headset Cues ........................................................................................................................................ 10 Obtaining Headset Status ........................................................................................................................................................... 10 Single-Lane Operation ............................................................................................................................................................... 11 Multiple-Lane Operation ........................................................................................................................................................... 12 Tandem Operation ..................................................................................................................................................................... 13 Internal Communication ............................................................................................................................................................ 13 Speed-Team Operation Mode .................................................................................................................................................... 14 Message Center Operation ......................................................................................................................................................... 15

Customer Greeter Settings .................................................................................................................................................... 17 Reminder Message Settings .................................................................................................................................................. 21 Alert Message Settings ......................................................................................................................................................... 26

Schedule Times ......................................................................................................................................................................... 33 Volume Adjustments ................................................................................................................................................................. 34

In/Out-bound Audio Volume ................................................................................................................................................ 34 Ceiling Speaker Volume ....................................................................................................................................................... 37 Line In/Out ........................................................................................................................................................................... 37 Vehicle Tone in Headset ...................................................................................................................................................... 37

Wired Backup System Operation .............................................................................................................................................. 38 Vehicle Detection ...................................................................................................................................................................... 39 Store Settings ............................................................................................................................................................................. 40 Network Settings ....................................................................................................................................................................... 48

Basic Network Settings ........................................................................................................................................................ 48 Advanced Network Settings ................................................................................................................................................. 50 Email/Texting ....................................................................................................................................................................... 53

PC Navigation ........................................................................................................................................................................... 56 EQUIPMENT CARE AND CLEANING ......................................................................................................................... 58

Handling the Equipment Properly ............................................................................................................................................. 58 Cleaning the Equipment ............................................................................................................................................................ 58

IN CASE OF PROBLEMS ................................................................................................................................................ 59 Troubleshooting ......................................................................................................................................................................... 59 Service Call ............................................................................................................................................................................... 60 Base Station Internal Connectors and Controls ......................................................................................................................... 61 Diagnostics ................................................................................................................................................................................ 62

EQUIPMENT SPECIFICATIONS ................................................................................................................................... 63 IMPORTANT NOTICES ................................................................................................................................................... 64 APPENDIX .......................................................................................................................................................................... 64

Multiple-Lane Operation ........................................................................................................................................................... 66 Dedicated Mode ................................................................................................................................................................... 66

Multiple-Lane Message Center Settings .................................................................................................................................... 67 Customer Greeter Messages ................................................................................................................................................. 67 Reminder Messages .............................................................................................................................................................. 67 Alert Messages ..................................................................................................................................................................... 67