WIRELESS BROADBAND - Best 4G Network for · PDF file6 42Mbps USB Modem Model E372 11 3.6 Mbps...

WIRELESSBROADBANDSelf-Help GuideUSB Modem (E220, E1552, E1762, E173, E303, E372)

maxis.com.my/broadband1800 82 2000

contents

description of LED lights on equipment

how to measure the correct download and upload internet speeds

how to manage your account wireless internet online accountMyAccount Portal

troubleshooting guideScenario 1: Unable to detect the modemScenario 2: No network or Unable to connect to NetworkScenario 3: Connect but unable to browseScenario 4: Slow browsing

understanding your billhow to read your Wireless Broadband billhow to request for online billhow to request for bolt-on

safety tips

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wireless broadband self-help guide I 3

description of LED lights on equipment

12 3.6 Mbps USB Modem Model E1552

15 7.2Mbps USB Modem

Model E303


16 42Mbps USB Modem

Model E372


14 7.2Mbps USB Modem

Model E173

Green doubleblinking

Green blinking

Blue blinking

Green

Blue

Cyan

LED off

Indicator

Power on

Registered to 2G/GPRSEDGE

Registered to 3G

Connected to 2G/GPRS/EDGE

Connected to 3G

Connected to HSDPA

USB Modem removed from PC

Description

4 I wireless broadband self-help guide

NoteThe speed measured here is the speed between your device (PC, notebook or handphone) and Maxis’ network. These speeds may exceed the capabilities of many content servers and individual PCs. The actual Internet connection speeds may vary due to a number of factors including customer hardware, equipment and software, server limitations, type of content being accessed and the number of users online.

This handy tool will help you measure the current download and upload speeds of your internet connection.

how to measure the current download and upload internet speeds


Go to speedtest.maxis.com.my and click on Begin Test button to perform speed test.

step 5

Close all browser windows you may have opened.

Close any applications that may be connected to the internet.

Perform the speed test by using your modem connected to your PC or your SIM placed in your tablets/other devices and get connected to Maxis Wireless Broadband.

Clear your browser cache.To clear you cache:1. On the Internet Explorer 6 Tools menu, click Internet

Options. The Internet Options box should open to the General tab.

How to get an accurate result using speedtest?Your internet connection speed can be affected by many factors. To help achieve the most accurate test results, please follow these simple steps:

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2. On the General tab, in the Temporary Internet Files section, click the Delete Files button. This will delete the files that are currently stored in your cache.

To clear cache for other browser, please call Wireless Broadband hotline at 1 800 82 2000.


how to manage your account

MyAccount PortalYou may access MyAccount Portal anytime, anywhere through any available internet access. You will need to register and login to manage your Wireless Broadband at this portal.

It is now easier for you to manage your Account, track your quota usage, purchase quota top up and pay your bills. You can do it either via myAccount Portal or Wireless Internet Online Account Portal.

Wireless Internet Online AccountWireless Internet Online Account portal allows you to manage your Wireless Broadband when you are connected directly with your Wireless Broadband SIM. You do not need to provide any login credentials to check your quota balance and usage patterns.

http://www.maxis.com.my/myaccounthttp://mywireless.maxis.net.my


View your quota usageView how much data you have left

Go to mywireless.maxis.net.my using your Maxis Wireless Broadband SIM card. Click verify and enter your IC to proceed to manage your account.

Topping up your data volumeWhat to do when you have exceeded your quota(Quota Purchase > Purchase quota)

wireless internet online account


Managing your packageUpgrade your package(Manage Package > Upgrade)

Managing your profileManaging your account (Manage Account > View / Update Details)

Manage Package lets you select any plan which suits your needs.

Upgrade My Package allows you to upgrade your plan.

Transaction History permits you to view your transaction history.

Manage Profile enables you to view your account details and update your phone number.

Note: Update your preferred contact details in order to get your quota notification and billing information.


View your invoicesKeep track of your past invoices(Bill Payment > View My Bills)

View your payment historyKeep track of your transaction history(Bill Payment > Payment > View Payment History)

View My Invoices lets you keep track of your current and historical invoices.

View My Payment History enables you to view your payment details without any hassle.

View My Invoices lets you view your payment records.


Making paymentThe hassle-free way to settle your bills(Bill Payment > Payment > Make Payment)

Make Payment lets you pay your bills any time of the day.

Payment enables you to view your current outstanding balance.

Direct Debit Registration lets you register with Direct Debit.

Direct Debit Transaction History permits you to view any previous transaction with Debit Card.

Payment methods:


How to create your personal MyAccount ID and password

Logon to MyAccount Portal at maxis.com.my/myaccount. Click on First time user.

Key in the following details:

User Type: HSDPA

SIM number: • Whenyouregisterfor

Wireless Broadband, you will be given a SIM card with a number, which you can use to log into the MyAccount Portal. This is

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called the SIM number on your registration form and monthly bill. Key it into the SIM Number field.

• YoucanobtainyourSIMnumber on your SIM card. The SIM number is located at two positions. The first is printed on the actual SIM card itself and the other is at the bottom below the barcode.

• YoucanalsogetthisnumberbycallingourcustomerserviceHotline at 1800 82 2000.

ID type: Select New IC/Old IC (as per registered with Maxis when you filled up the Registration Form) for verification purposes.

MyAccount Portal


Check your user details. Create your personal username, password and password recovery security question.

Confirm your user details. Once successful, log in with your newly created username and password.

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View your quota usageView how much data you have left

View My Data Usage allows you to view your data usage.

Usage Education lets you know your usage volume, the causes of heavy usage and tips to reduce your usage.

My Data Usage Details will show you how much data you have used on your monthly subscription and quota purchased.


Topping up your data volumeWhat to do when you have exceeded your quota

Top Up Data Volume lets you top up your data usage.


Managing your packageUpgrade your package

Manage Package lets you select any plan which suits your needs.

Upgrade My Package allows you to upgrade your plan.

Transaction History permits you to view your transaction history.


Managing your profileManaging your account

Manage Profile enables you to view your account details and update your phone number.

Note: Update your preferred contact details in order to get your quota notification and billing information.


View your invoicesKeep track of your past invoices

View My Invoices lets you keep track of your current and historical invoices.


View your payment historyKeep track of your transaction history

Making paymentThe hassle-free way to settle your bills

View My Payment History enables you to view your payment details without any hassle.

View My Invoices lets you view your payment records.

Make Payment lets you pay your bills any time of the day.

Payment enables you to view your current outstanding balance.

Direct Debit Registration lets you register with Direct Debit.

Direct Debit Transaction History permits you to view any previous transaction with Debit Card.

Payment methods:


Manage Password lets you change your current password.

Managing your passwordChange your password to protect your privacy


troubleshooting guide

Scenario 1: Unable to detect the modem

Check if your Maxis Wireless Broadband SIM card is inserted correctly into your modem and if the modem is inserted properly into the USB slot.

Plug the modem into a different USB slot.

Check if the computer has installed the modem driver. (Note: the following steps are for Windows XP. For other Operating Systems, please refer to the respective Operating Systems User Guide)

i. Go to Control Panel and double click on System.step

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Check the light indicator on the modem.• Ifthelightison,yourmodemisworkingproperly. Youcanattempttoconnecttothenetwork.• Ifthere’snolight,continuewithstep3.

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ii. Click on the Hardware tab. Click on the Device Manager button.

iv. If the 2 drivers are missing, proceed to step v. If the 2 drivers are available, please proceed to step 5.

v. Go to My Computer. Double click on Maxis Broadband drive.

vi. The drive will disappear. The drive and modem driver will be reinstalled.

(Note: If your Windows blocks Autorun function, double click Maxis Broadband folder, and double click the Setup icon)

vii. If driver cannot be installed, please proceed to Step 5.

iii. Expand Modem and Ports (COM & LPT). Check if the drivers are installed.

To uninstall modem driver, follow the following steps:

i. Go to Control Panel and double click on System.

step 5


ii. Click on the Hardware tab. Click on the Device Manager button.

iii. Expand Universal Serial Bus controllers.iv. Right click on USB Mass Storage Device, and click Uninstall

USB Mass Storage Device.

v. Unplug and slot in the USB modem again. Wait for the drivers to be installed.

vi. Open the Maxis Connection Manager and check whether the modem can be detected and are able to connect.

vii. If problem still persist, slot the modem to a different PC/laptop and go to Step 6.

Try to connect to your modem using a different device(PC/laptop):i. Repeat Step 4 and 5.ii. If problem is resolved with the other device, please check

with your PC/laptop manufacturer for further assistance.iii. If problem persists even with the other device, please walk

into any nearest Maxis Centre for further troubleshooting.

step 6


Scenario 2: No network or Unable to connect to Network

Check if your Maxis Wireless Broadband SIM card is inserted correctly into your modem and if the modem is inserted properly into the USB slot.

step 1

Check the light indicator on the modem.• Ifthelightison,proceedtoStep3.• Ifthere’snolight,yourSIMcardmightbefaultyorMaxis

Wireless Broadband service is currently unavailable. Please call our Hotline at 1800 82 2000 for further troubleshooting.

step 2

Open the Maxis Connection Manager and check your network signal. Look for the network type and signal strength indicator at the bottom left of the window.

step 3


If there’s no network type or signal shown, try to change to other network signal.

step 4

i. Open your Connection Managerii. Click on Tools > Option

iv. Click Connect button on Maxis Broadband Connection Manager. • Ifthere’snetworksignalbutstillunabletoconnect,

proceed to Step 5.• Ifthere’snonetworksignal,proceedtoStep6.

iii. Click on Network > Network Type, select the WCDMA only or WCDMA preferred (3G Preferred) and click Apply.

(Note: WCDMA only – will only connect to 3G/HSDPA network; WCDMA Preferred – will connect to GPRS/EDGE/3G or HSDPA network, based on signal strength).


Try to use your modem on a different device (PC/laptop). • Ifproblemisresolvedwiththeotherdevice,pleasecheckwith

your device manufacturer for further assistance.• Ifproblempersistsevenwiththeotherdevices,pleasecallour

Hotline at 1800 82 2000.

Use the service at different locations.• Ifproblempersistsandatseveral locations only, it may be

related to the service. Please call our Hotline at 1800 82 2000 and provide your location, device information, time/date and signal reading.

• Ifproblempersiststoreceiveassistanceatall locations, your SIM card or modem might be faulty. Please walk in to any Maxis Centre for further troubleshooting.

(Note: Wireless Broadband modem comes with 1-year warranty).

step step5 6


Scenario 3: Connected but unable to browse

Turn off Firewall and any Anti-virus application.

Use your Maxis Wireless Broadband SIM in a different modem (if any).

Try to use your modem on a different device (PC/laptop). • Ifproblemisresolvedusingtheotherdevice,pleasecheck

with your device manufacturer for further assistance.• Ifproblempersistsevenwiththeotherdevice,pleasecallour

Hotline at 1800 82 2000.

Use the service at different locations.• Ifproblempersistsatseveral locations only, it may be related

to the service. Please call our Hotline at 1800 82 2000 and provide your location, device information, time/date and signal reading.

• Ifproblempersiststoreceivemoreassistanceatall locations, your SIM card or modem might be faulty. Please walk in to any Maxis Centre for further troubleshooting.

(Note: Wireless Broadband modem comes with 1-year warranty).

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Check if you are able to browse using other browser such as Mozilla, Safari etc.

Check your browsers setting. Please ensure the browser proxy setting is unchecked.

If problem persists, try to access different websites.• Ifunabletobrowsecertain websites only, the website you are

accessing may be down, blocked or congested.• Ifunabletobrowseall websites, i. Go to Step 5 to check your modem (if any) ii. Go to Step 6 to check your device (PC/laptop) ii. Go to Step 7 to check the service

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• Ifproblemisresolvedusingtheothermodem,yourmodemmay be faulty. Please walk in to any Maxis Centre for further troubleshooting.

(Note: Wireless Broadband modem comes with 1-year warranty)

• Ifproblempersistsevenwiththeothermodem,pleaseproceed to Step 6.


step 8

Use the service at different locations.• Ifproblempersistsatseveral locations only, it may be related

to the service.

i. Open your Connection Managerii. Click on Tools > Option

iii. Click on Network > Network Type, select the WCDMA only or WCDMA preferred (3G Preferred) and click Apply.

(Note: WCDMA only – will only connect to 3G/HSDPA network; WCDMA Preferred – will connect to GPRS/EDGE/3G or HSDPA network, based on signal strength).

iv. If problem persists, please proceed to Step 8.• Ifproblempersistsatall locations, please repeat Step 5.

Either your SIM card or modem might be faulty.


Scenario 4: Slow browsing

Slow browsing could possibly be due to :• Inabilitytoconnectwith3Gorhighernetworksignal.• Exceedingyourmonthlyquota.• Sharingtheconnectionwithmorepeople.• Multitaskactivity.

Check the light indicator on the modem.• Ifthelightison,proceedtoStep3.• Ifthere’snolight,yourSIMcardmightbefaultyorMaxis


Check if you are connected to 3G or higher network signal.i. Check if your Maxis Wireless Broadband SIM card is inserted

correctly into your modem and the modems inserted properly into the USB slot.

ii. Check the light indicator on the modem.• Ifthelightison,proceedtoStepiii.• Ifthere’snolight,yourSIMcardmightbefaultyorMaxis


iii. Open the Maxis Connection Manager and check your network signal. Look for the network type and signal strength indicator at the bottom left of the window.

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iv. If there’s no network type or signal shown, try to change to other network signal.

i. Open your Connection Manager.ii. Click on Tools > Option.

v. Click on Network > Network Type, select the WCDMA only or WCDMA preferred (3G Preferred) and click Apply. (Note: WCDMA only – will only connected to 3G/HSDPA network; WCDMA Preferred – will connected to GPRS/EDGE/3G or HSDPA network, based on signal strength).

vi. Click Connect button on Maxis Broadband Connection Manager. • Ifthere’sanetworksignalbutyouareunabletoconnect,

proceed to Step 4.• Ifthere’snonetworksignal,pleasecallourHotline at 1800 82 2000.


Check your quota balance via• mywireless.maxis.net.my by using your Wireless Broadband

SIM.• maxis.com.my/myaccount.

i. Connect to the internet by using your Maxis Wireless Broadband SIM card.

ii. Go to mywireless.maxis.net.my.

iii. Check your quota balance. If your quota balance has reached 0GB and you do not have additional quota top up, your internet speed has been managed to a lower speed until your next billing date.

iv. Purchase additional quota top up to continue enjoying normal speed. To purchase additional quota:• Gotowireless.maxis.net.my.• ClickonQuota Purchase button > Purchase Quota.• EnteryourIC number/Passport and click Verify.• ClickonProceed button for confirmation.• ClickonView Transaction History to check on status of

your purchase.• Ifyourpurchaseissuccessful,theadditionalquota

purchased will be displayed on the main page.• Continuetosurfatanormalspeed.

step 4

mywireless.maxis.net.my


i. Go to maxis.com.my/myaccount.ii. Key in your ID and password and click Sign In.

iii. Check your quota balance. Click on View My Data Usage > My Data Usage Details.

iv. If your quota balance is 0GB, your internet speed has been managed to a lower speed until your next billing date.

maxis.com.my/myaccount


vi. If you are unable to purchase additional quota from this website, please call our Hotline at 1800 82 2000.

• CheckonthequotathatyouplantopurchaseandclickonConfirm button to proceed.

• Checkthestatusofyourpurchase.ClickonTop Up Data Volume > Transaction History.

• Ifpurchaseissuccessful,theadditionalquotapurchasedwill be displayed under the View My Data Usage > My Data Usage Details page.

v. Purchase additional quota top up to continue enjoying normal speed. To purchase additional quota:• ClickonTop Up Data Volume. • Selectthequotathatyouwouldliketopurchaseandclick

on Purchase button.


Understanding your bill

1st month bill 1. The total amount due from your previous bill.

2. The total amount we received from you when you paid at the point of your line registration.

3. Adjustments made during the previous stated billing period.

4. The unpaid balance from your previous bill(YourPreviousBalance–Paymentreceived + Adjustments).

5. The amount charged during your current stated billing period.

6. Total amount due before rounding (Overdue charges + Current Charges).

7. Total amount you have to pay after rounding.

8. The deadline for paying your current charges.

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how to read your wireless broadband bill


1st month bill

1. The payment that you have paid to our Maxis Center/Dealer/Agent during registration of your line.

2. The Maxis plan you currently subscribe to. If you have subscribed to the plan for less than 1 month, the amount charged will be pro-rated.

3. A detailed list of the discounts and rebates you get, which may be different depending on the plan you subscribe to.

4. Other charges that may be charged to your line. For your 1st month bill, the activation fee is displayed here which will be contra against the cash payment made when you registered your line (item 1 above).

5. The total charges for the line.

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2nd month bill

1. The total amount due from your previous bill.

2. The total amount we received from you when you paid your previous balance.

3. Adjustments made during the previous stated billing period.

4. The unpaid balance from your previous bill(YourPreviousBalance–Paymentreceived + Adjustments).

5. The amount charged during your current stated billing period.

6. Total amount due before rounding (Overdue charges + Current Charges).

7. Total amount you have to pay after rounding.

8. The deadline for paying your current charges.

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2nd month bill

1. The payment that you have paid for your previous balance.

2. The Maxis plan you currently subscribe to. If you have subscribed to the plan for less than 1 month, the amount charged will be pro-rated.

3. A detailed list of the discounts and rebates you get, which may be different depending on the plan you subscribe to.

4. The total charges for the line.

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• ClickonViewMyInvoicesonMyAccount Portal.

You can view your Wireless Broadband current and historical bills anytime and anywhere you go via MyAccount Portal and Wireless Internet Online Account (mywireless).

• ClickonBill Payment > View My Bills on Wireless Internet Online Account Portal.

how to request for online bill


You may request to have your broadband and mobile to be in a single bill.

You can either go to any nearest Maxis Centre or

call our Hotline at 1800 82 2000 for further assistance.

how to request for bolt-on


safety tips

instructions for use• Dryyourhandsbeforeremovingorinsertingdevices.

• Itisnormalthatyourwirelessdevicegetshotwhenyouuseorchargeit.Beforeyoucleanormaintainthewirelessdevice,stopallapplicationsanddisconnect the wireless device from your PC.

• Useyourwirelessdeviceandaccessorieswithcareandinacleanenvironment.Keepthewirelessdeviceawayfromafireoralitcigarette.

• Protectyourwirelessdeviceandaccessoriesfromwaterandvapor,andkeepthemdry.

• Donotdrop,throw,orbendyourwirelessdevice.

• Cleanyourwirelessdevicewithapieceofdampandsoftantistaticcloth.Donotuseanychemicaldetergent,powder,orotherchemicalagents(suchas alcohol and benzene) to clean the device.

• Donotusethedevicewhenusingthedevicecausesdangerorinterferencewithelectronicdevices.

• Followrulesandregulationssetforthbyhospitalsandhealthcarefacilities.Donotuseyourdevicewhenusingthedeviceisprohibited.

• Donotuseyourdeviceinanyareawithapotentiallyexplosiveatmosphere,andcomplywithallsignsandinstructions.Areasthatmayhavepotentiallyexplosive atmospheres include the areas where you would normally be advised to turn off your vehicle engine.

• Donotuseyourdevicewhileflyinginanaircraftandbeforeboardinganaircraft.Usingwirelessdevicesinanaircraftmaycausedangertotheoperation of the aircraft and disrupt the wireless telephone network. It may also be considered illegal.

• Donotusethedeviceindusty,damp,anddirtyplacesorplaceswithmagneticfields.Otherwise,itmayresultinmalfunctionofthecircuit.

• Onastormydaywiththunder,donotuseyourdevicewhenitisbeingcharged,topreventanydangercausedbylightning.

• Lettingthechildplaywithyourdeviceoritsaccessories,whichmayincludepartsthatcanbedetachedfromthedevice,maybedangerous,asitmaypresent a choking hazard. Ensure that small children are kept away from the device and accessories.

• Usetheaccessoriesdeliveredonlybythemanufacturer.Usingaccessoriesofothermanufacturersorvendorswiththisdevicemodelmayinvalidateanyapproval or warranty applicable to the device, result in the non-operation of the device, and cause danger.

• ToensurecompliancewithRFexposureguidelines,thedevicemustbeusedwithaminimumof2.5cmdistancefromthebody.

WIRELESSBROADBANDSelf-Help GuideUSB Modem (E220, E1552, E1762, E173, E303, E372)

maxis.com.my/broadband1800 82 2000

WIRELESS BROADBAND - Best 4G Network for · PDF file6 42Mbps USB Modem Model E372 11 3.6 Mbps...

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Transcript of WIRELESS BROADBAND - Best 4G Network for · PDF file6 42Mbps USB Modem Model E372 11 3.6 Mbps...