Vehicle Tracking and 2Vehicle Tracking and 2--way Messaging Serviceway Messaging ServiceBy Ryan SmithBy Ryan Smith

Wireless AVL Tracking Systems, The Benefits for Utilities and

Service Fleets

Wireless AVL Tracking Systems, Wireless AVL Tracking Systems, The Benefits for Utilities and The Benefits for Utilities and

Service FleetsService Fleets

Welcome to the basicsWelcome toWelcome to the basicsthe basics

•• AVL = GPS vehicle tracking for fleets of all sizesAVL = GPS vehicle tracking for fleets of all sizes•• 11--way (GPS only) or 2way (GPS only) or 2--way (GPS & mobile way (GPS & mobile

messaging)messaging)•• Terrestrial & Satellite communication optionsTerrestrial & Satellite communication options•• View maps on your desktop PC via an ASPView maps on your desktop PC via an ASP•• Optional Web service for access with any Optional Web service for access with any

browserbrowser•• Turnkey … easy to install, simple to useTurnkey … easy to install, simple to use•• Interfaces with your ESRI GIS data & mapsInterfaces with your ESRI GIS data & maps

How Does AVL Work?How DoesHow Does AVLAVL Work?Work?

•• InIn--vehicle hardware unitvehicle hardware unit receives, stores and receives, stores and forwardsforwards signals from GPS satellites signals from GPS satellites to serversto servers

•• GPS data & message transmissions GPS data & message transmissions use use nationwide wireless and/or satellite networknationwide wireless and/or satellite network

•• ASP services feed your desktopASP services feed your desktop map display map display

•• PLUS PLUS optional Web browser accessoptional Web browser access from any from any InternetInternet--enabled PCenabled PC

AVL Promoted by ESRIAVLAVL Promoted by ESRIPromoted by ESRI

•• Uses ESRI core technologyUses ESRI core technology•• Integrates with Integrates with ArcLogisticsArcLogisticsTMTM RouteRoute•• Provides scalable, turnkey solutions Provides scalable, turnkey solutions

––Not a custom software solutionNot a custom software solution––Robust, suitable for all fleet sizesRobust, suitable for all fleet sizes

•• ESRI recommends to their customersESRI recommends to their customers––Can use own maps and featuresCan use own maps and features––Vehicles moving toward own assetsVehicles moving toward own assets

The AVL Network Cloudberry Example

TheThe AVLAVL Network Cloudberry Network Cloudberry ExampleExample

Cloudberry ASP services Cloudberry ASP services feed your desktop map feed your desktop map displaydisplay

InIn--vehicle hardware unit receives, stores and vehicle hardware unit receives, stores and forwards signals from GPS satellites to forwards signals from GPS satellites to

Cloudberry serversCloudberry serversTimeTime,, locationlocation, , speedspeed && headingheading

GPS data & message transmissions use GPS data & message transmissions use nationwide wireless and/or satellite networknationwide wireless and/or satellite network

Optional Services with AVLOptional Services with AVLOptional Services with AVL

•• Executive Web ServiceExecutive Web Service

•• ArcLogistics Route IntegrationArcLogistics Route Integration

•• Extended hardware warrantyExtended hardware warranty

•• Extended software maintenanceExtended software maintenance

•• Data archivingData archiving

Wireless AVL ServicesWireless AVL ServicesWireless AVL Services

The Solution for Service FleetsThe Solution for Service Fleets

AVL Advantagesfor Service FleetsAVL AdvantagesAVL Advantagesfor Service Fleetsfor Service Fleets

•• Interfaces/integrates with your ESRI Shop legacy Interfaces/integrates with your ESRI Shop legacy & future products& future products–– Your base mapsYour base maps–– Your GIS facility dataYour GIS facility data

•• Offers compatible Metro and Rural tracking Offers compatible Metro and Rural tracking systemssystems–– LowLow--cost city & Satellite Communication remote cost city & Satellite Communication remote

area trackingarea tracking–– Seamless upgrade pathSeamless upgrade path–– Mixed landMixed land--based & dual mode unitsbased & dual mode units

Competitive AdvantageCompetitive AdvantageCompetitive Advantage

•• Desktop softwareDesktop software fully featured PLUS fully featured PLUS Web Web accessaccess

•• Breadcrumb trail & log Breadcrumb trail & log of GPS positionsof GPS positions•• GPS data available GPS data available to custom applicationsto custom applications•• Lower LifeLower Life--CycleCycle--CostCost than products withthan products with

–– Discounted hardware, but higher monthly Discounted hardware, but higher monthly costscosts

–– 2 or 32 or 3--year contractyear contract

Breadcrumb Trails with Live Tracking

Breadcrumb Trails with Live Breadcrumb Trails with Live TrackingTracking

Position logs archived to document activity

View Status Indicator ColorsView Status Indicator ColorsView Status Indicator Colors

Color code identifies tracking, online, inactive and visible mobile units

Loiter Report ExampleLoiter Report ExampleLoiter Report Example

Benefits for Service FleetsBenefits for Service FleetsBenefits for Service Fleets•• Improve Fleet ManagementImprove Fleet Management

–– Track all mobile workforce & crewsTrack all mobile workforce & crews–– Identify & dispatch “nearest service vehicle” Identify & dispatch “nearest service vehicle” –– Increase operational efficiency/effectivenessIncrease operational efficiency/effectiveness

•• Improve Driver SafetyImprove Driver Safety–– Reliable 100% coverage with Terrestrial and Sat Reliable 100% coverage with Terrestrial and Sat CommComm–– Panic button even when outPanic button even when out--ofof--vehiclevehicle–– Faster emergency responseFaster emergency response–– Document driver history (speed, stops, etc.)Document driver history (speed, stops, etc.)

•• Overlay custom GIS data Overlay custom GIS data –– Assets & facilities Assets & facilities –– especially, remote sitesespecially, remote sites–– Monitor arrival/departure at facilities & remote sitesMonitor arrival/departure at facilities & remote sites

Benefits for Service FleetsBenefits for Service FleetsBenefits for Service Fleets•• Increase customer serviceIncrease customer service

–– Reduce response timeReduce response time–– More onMore on--time & reliable service callstime & reliable service calls–– More accurate ETAsMore accurate ETAs

•• Increase productivity & control overtimeIncrease productivity & control overtime–– “Supervisor onboard”“Supervisor onboard”

•• Increase dispatcher effectivenessIncrease dispatcher effectiveness–– Monitor location of every unit in the fleetMonitor location of every unit in the fleet–– Reduce radio & other 2Reduce radio & other 2--way communicationsway communications–– Coordinate response to emergencies & Coordinate response to emergencies &

breakdownsbreakdowns

Benefits for Service FleetsBenefits for Service FleetsBenefits for Service Fleets•• Monitor onMonitor on--time performancetime performance

–– What time did unit arriveWhat time did unit arrive–– How long did unit stay at service siteHow long did unit stay at service site–– When did unit depart siteWhen did unit depart site

•• Document driver performanceDocument driver performance–– Monitor unscheduled & outMonitor unscheduled & out--ofof--route activitiesroute activities–– Record scheduled runs & onRecord scheduled runs & on--site activitysite activity–– Loiter feature records how long units stay at Loiter feature records how long units stay at

service sitesservice sites

How Does It Work?How Does It Work?How Does It Work?

•• “Blended”“Blended” satellite and landsatellite and land--based based communications for AVLcommunications for AVL

•• Uses landUses land--based wireless network based wireless network –– when when in coveragein coverage

•• PriorityPriority--based messagingbased messaging–– Critical data/messages go by SatComCritical data/messages go by SatCom–– Routine data/messages stored & Routine data/messages stored &

forwarded when back in coverageforwarded when back in coverage

ROI BenefitsROI BenefitsROI Benefits•• Productivity improvement with Productivity improvement with

“supervisor onboard”“supervisor onboard”–– If 15 If 15 -- 30 minutes/day/crew 30 minutes/day/crew –– payback in 1 payback in 1

monthmonth

•• Save a life (based on real examples)Save a life (based on real examples)–– Eliminate paramedics failure to find Eliminate paramedics failure to find

injured person in remote areasinjured person in remote areas–– Reduce failure of injured person to reach Reduce failure of injured person to reach

vehicle to make a call vehicle to make a call –– use remote panic use remote panic buttonbutton

–– Reduce personal liability insurance costsReduce personal liability insurance costs

ROI Benefits ContROI Benefits ContROI Benefits Cont•• Increase service callsIncrease service calls

–– Estimated 10Estimated 10--15 % (plug in your own $ figures)15 % (plug in your own $ figures)

•• Reduce outReduce out--ofof--route, unscheduled and route, unscheduled and unauthorized activitiesunauthorized activities–– $ $ -- depends on your business & depends on your business &

employeesemployees•• Assistance in recovering stolen vehiclesAssistance in recovering stolen vehicles

–– $ depends on your fleet $ depends on your fleet ––historyhistory–– Reduce property insurance costsReduce property insurance costs

How is it customized?How is it customized?How is it customized?

•• Add Add your GIS data in ESRI shapefile formatyour GIS data in ESRI shapefile format•• Create Create custom location database with all custom location database with all

critical locationscritical locations important to your important to your operation operation –– overlay on tracking map overlay on tracking map

•• Add map labels where usefulAdd map labels where useful•• Set reporting frequenciesSet reporting frequencies for individual for individual

vehicles, groups or the full fleetvehicles, groups or the full fleet•• Define different icons for selected vehiclesDefine different icons for selected vehicles•• ARC Logistics RouteARC Logistics Route

Integration with ESRI’s ArcLogistics RouteTM

Integration with ESRI’s Integration with ESRI’s ArcLogistics ArcLogistics RouteRouteTMTM

•• Import & store ALR data in Import & store ALR data in ParentParentserverserver

•• Overlay ALR data on map displaysOverlay ALR data on map displays

•• Monitor fleet route progressMonitor fleet route progress

•• View schedule statusView schedule status•• All with own assets presentAll with own assets present

Ready for handheld devices!Ready for handheld devices!Ready for handheld devices!

•Real-time connectivity to mobile workforce•2-way wireless messaging to/from driver•Free-form messages & web forms customizable for your operation•Driver access to Internet E-mail•Moving Maps

ArcLogistics RouteTM IntegrationArcLogistics RouteArcLogistics RouteTMTM IntegrationIntegration

Integration with ESRI products

Example: Regional PipelinesExample: Regional PipelinesExample: Regional Pipelines

You can add your GIS data as a User Layer

Sample Anecdotesfrom 1st Week after Installation

SampleSample AnecdotesAnecdotesfrom 1from 1stst Week after InstallationWeek after Installation

•• Interstate driver observed not taking assigned Interstate driver observed not taking assigned routes on 2 successive daysroutes on 2 successive days

•• Driver found sleeping on the clock 1.5 miles from Driver found sleeping on the clock 1.5 miles from the dispatch center the dispatch center

•• Interstate driver put in for 8 hours driving vs. 4 Interstate driver put in for 8 hours driving vs. 4 hours system detected truck parked near highway hours system detected truck parked near highway offoff--rampramp

•• Gasoline delivery truck detected offGasoline delivery truck detected off--loading fuel at loading fuel at a private residence off the clocka private residence off the clock

The End The End The End

Questions?Questions?