Wireless and Wired Network Guide

HP all-in-one Network Guide

© Copyright 2004 Hewlett-PackardDevelopment Company, L.P.The information contained herein issubject to change without notice.Reproduction, adaptation or translationwithout prior written permission isprohibited, except as allowed undercopyright laws.This product incorporates Adobe’s PDFtechnology, which contains animplementation of LZW licensed underU.S. Patent 4,558,302.

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safety information

Warning To prevent fire orshock hazard, do not exposethis product to rain or any typeof moisture.

Always follow basic safety precautionswhen using this product to reduce riskof injury from fire or electric shock.

Warning Potential shockhazard

1 Read and understand allinstructions in the setup poster.

2 Use only a grounded electricaloutlet when connecting thedevice to a power source. If youdo not know whether the outlet isgrounded, check with a qualifiedelectrician.

3 Observe all warnings andinstructions marked on theproduct.

4 Unplug this product from walloutlets before cleaning.

5 Do not install or use this productnear water or when you are wet.

6 Install the product securely on astable surface.

7 Install the product in a protectedlocation where no one can stepon or trip over the line cord, andwhere the line cord will not bedamaged.

8 If the product does not operatenormally, see the onscreenTroubleshooting Help.

9 No operator-serviceable partsinside. Refer servicing toqualified service personnel.

10 Use in a well-ventilated area.

Contents

1 Get started.............................................................................................................3Choose a network type...........................................................................................3Choose a connection type......................................................................................3Use the network management tools.......................................................................4Switch from a USB connection to a network connection......................................... 4Connect additional computers................................................................................5Get HP support.......................................................................................................5

2 Choose a recommended wireless network........................................................7Wireless connection networks................................................................................7

3 Choose a recommended Ethernet network......................................................11Ethernet connection to a wired network with DSL or cable Internet access..........11Ethernet connection to a wired network with modem Internet access..................12Ethernet connection to a wired network without Internet......................................13Ethernet connection to a wireless network...........................................................13

4 Connect to a wireless network with an access point......................................15What you need.....................................................................................................15Connect to the network.........................................................................................16

5 Connect to a wireless network without an access point.................................19What you need.....................................................................................................19Prepare your computer.........................................................................................19Create a network profile........................................................................................ 20Connect to the network using the Wireless Setup Wizard....................................23

6 Connect with an Ethernet cable........................................................................25What you need.....................................................................................................25Connect your HP all-in-one...................................................................................26

7 Install the software.............................................................................................27For Windows.........................................................................................................27For Macintosh.......................................................................................................28

8 Manage your network.........................................................................................29Use the HP all-in-one control panel......................................................................29Use the Embedded Web Server...........................................................................31

9 Network troubleshooting...................................................................................35Wireless setup wizard troubleshooting.................................................................35Wireless network setup troubleshooting...............................................................36Wireless discovery troubleshooting......................................................................40Wired network setup troubleshooting...................................................................45Common Internet File System troubleshooting.....................................................48

a Configuration page definitions..........................................................................49General network settings......................................................................................49Wireless network settings.....................................................................................51Miscellaneous.......................................................................................................53

b Glossary..............................................................................................................55Index...........................................................................................................................57

HP all-in-one Network Guide 1

1 Get startedThis guide complements the information in the printed Setup Guide and the User Guidethat came with your HP all-in-one. It describes how to set up your HP all-in-one in anetwork, which includes configuring and connecting the device, and installing thesoftware. This guide also provides examples of recommended networks, networkmanagement information, and troubleshooting tips.

Connecting your HP all-in-one to a network enables you to share your HP all-in-one andall of its capabilities with every computer on the network. However, if you do not intendto connect to a network and want a direct USB connection instead, please see theSetup Guide for information.

Use this chapter to help you find information on the following topics:● Choose a network type● Choose a connection type● Use the network management tools● Switch from a USB connection to a network connection● Connect additional computers● Get HP support

Note For definitions of terms used in this guide, see the Glossary.

Choose a network typeThe kind of network you have, or the one you plan to set up, will determine how youconnect your HP all-in-one to the network. If you already have a functioning network,and you know the kind of connection you want to use, you can go on to the next sectionand choose a connection type. However, for ideas on setting up your network, pleasesee Choose a recommended wireless network and Choose a recommended Ethernetnetwork.

Choose a connection typeThere are two types of wireless network connections and one Ethernet (wired) networkconnection that you can use for your HP all-in-one. Each of these is described brieflybelow.

Wireless connection with an access point (infrastructure)An infrastructure wireless network uses an access point (also known as a wirelessrouter) that provides a secure and flexible connection for your HP all-in-one. Forinformation, see Connect to a wireless network with an access point.


Wireless connection without an access point (ad hoc)An ad hoc network is a simple wireless connection without an access point. Forinformation, see Connect to a wireless network without an access point.

Wired connection (Ethernet)The traditional wired network uses Ethernet cables to connect computers and devicesthrough a router or switch. An Ethernet network is fast, reliable, and secure. Forinformation, see Connect with an Ethernet cable.

Use the network management toolsFor information on using the HP all-in-one management tools, see Manage yournetwork.

Switch from a USB connection to a network connection If you first install your HP all-in-one with a USB connection, you can later switch to anetwork connection.

To switch a USB connection to a network connection1 Unplug the USB connection from the back of your HP all-in-one.

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2 Connect your HP all-in-one, as described in Connect to a wireless network with anaccess point, Connect to a wireless network without an access point, or Connectwith an Ethernet cable.

3 Install the software, as described in Install the software.4 When the installation is complete, access the printer icons on your computer as

follows:

– For Windows XP: Open the Printers and Faxes folder.– For Windows 9.x or Windows 2000: Open the Printers folder.– For Macintosh OS X: Open the Printer Setup Utility in the Utilities list.

5 Check to see if the USB printer icon for your HP all-in-one is there. If it is, delete it.

Connect additional computers If your HP all-in-one is connected to one of the recommended networks you can shareyour HP All-in-One with additional computers on the network. For each additionalcomputer, you must install the HP all-in-one software, as described in Install thesoftware. During installation, the software will discover the SSID (network name) of theexisting network. Once you have set up your HP all-in-one on the network you will notneed to configure it again when you add additional computers.

Get HP supportFor information on how to get HP customer support, please see the printed User Guidethat came with your HP all-in-one.


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2 Choose a recommended wirelessnetworkUse this chapter to help you identify what kind of wireless network you already have inplace or want to set up. Each network shown in this chapter uses a wireless accesspoint to connect the network elements. A network connected in this manner is called aninfrastructure network.

Wireless infrastructure network

If you want a wireless connection between your HP all-in-one and your computerwithout using a wireless access point, see Connect to a wireless network without anaccess point.For Ethernet (wired) networks, see Choose a recommended Ethernet network.

Note For definitions of terms not defined here, see the Glossary.

Wireless connection networks In addition to the other benefits of a network, an infrastructure mode network enablesyou to share an Internet connection. A broadband Internet connection (such as cable orDSL) is required in order to use the HP Instant Share features on your HP all-in-one.For more information about HP Instant Share, see the printed User Guide that camewith your HP all-in-one.

We recommend the wireless LAN (local area network) configurations below to supportyour HP all-in-one.


Wireless connection to a wireless network with DSL or cable Internet access

A wireless router (also known as an access point) manages the network connectionsand a DSL or cable modem is used to provide Internet access. If you have thisconfiguration, use the wireless setup wizard to connect your HP all-in-one to the routerin infrastructure mode. For connection instructions, see Connect to a wireless networkwith an access point.

With this configuration, you are able to access the full functionality of your HP all-in-one, including sharing pictures over the Internet with HP Instant Share.

Wireless connection to an all wireless network without Internet

All wireless communication between your network devices goes through an accesspoint (or base station). The access point acts as a central hub or gateway connectingwireless devices. Each wireless network device must have an adapter that connects itto the access point. This network configuration does not have Internet access. Forconnection instructions, see Connect to a wireless network with an access point.

Note In order to use the HP Instant Share features on your HP all-in-one, you will needbroadband Internet access, such as cable or DSL. For more information aboutHP Instant Share, see the printed User Guide that came with your HP all-in-one.

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Wireless connection to a wired network

Your access point connects a wireless network to a wired network. In this model, yourcomputer is configured for wired networking and is connected with an Ethernet cable tothe access point. Your HP all-in-one is configured for infrastructure mode and itswireless adapter transfers and receives data through the access point. A DSL or cablemodem can provide Internet access. For connection instructions, see Connect to awireless network with an access point.


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3 Choose a recommendedEthernet network Use this chapter to help you identify what kind of Ethernet network you already have inplace or want to set up. Each network shown here uses a device, such as an Ethernetrouter, to connect the network elements. A network connected in this manner is calledan infrastructure network. An Ethernet network provides superior performance,reliability, and network security.

Ethernet networks might or might not be connected to the Internet. If you place yourHP all-in-one on an Ethernet network connected to the Internet, it is recommended thatyou use a gateway so that the HP all-in-one’s IP address is assigned dynamicallythrough Dynamic Host Configuration Protocol (DHCP). A gateway can either be arouter or a Windows computer running Internet Connection Sharing (ICS).For wireless networks, see Choose a recommended wireless network.


We recommend the wired LAN (local area network) configurations below to supportyour HP all-in-one.

Ethernet connection to a wired network with DSL or cableInternet access

If your network has DSL or cable Internet access, you can use either a router or acomputer as the Internet gateway. With either DSL or cable, you are able to access thefull functionality of your HP all-in-one, including sharing pictures over the Internet withHP Instant Share.

Router gateway

In this example, a router manages the network connections, and a DSL or cable modemprovides Internet access. If you use this configuration, connect your HP all-in-one to therouter with an Ethernet cable.

With this configuration, you are able to access the full functionality of the HP all-in-one,including sharing pictures over the Internet . For connection instructions, see Connectwith an Ethernet cable.


Computer gateway

In this example, the network devices are connected to a switch or router. A computer onthe network acts as the gateway between the network and the Internet. The gatewaycomputer uses Windows Internet Connection Sharing (ICS) or similar software tomanage the network connections and provide Internet access to the other devices.

Note If the computer acting as a gateway is turned off, the other computers on thenetwork will lose their Internet connection. The HP all-in-one will not supportInternet-related functions.

If you use this configuration, connect your HP all-in-one to the switch or router with anEthernet cable. For connection instructions, see Connect with an Ethernet cable.

Ethernet connection to a wired network with modemInternet access

In this example, the network devices are connected to a switch or router, and a modem(shown here connected to the computer on the left) provides Internet access. Themodem is connected to the computer using a phone cord and jack. Only one computerhas Internet access. Neither the HP all-in-one nor any of the other computers on thenetwork have access to the Internet. If you use this configuration, connect your HP all-in-one to the switch or router with an Ethernet cable. For connection instructions, seeConnect with an Ethernet cable.


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Ethernet connection to a wired network without Internet

In this example, the network devices are connected to a switch or router, and there is noInternet connection. Devices use AutoIP, which means IP addresses are configuredautomatically. If you have this configuration, connect your HP all-in-one to the switch orrouter with an Ethernet cable. For connection instructions, see Connect with anEthernet cable.


Ethernet connection to a wireless network

Your access point connects a wired device to a wireless network. In this model, yourcomputer is configured for wireless networking using a wireless network adapter, andtransfers and receives data through the access point. Your HP all-in-one is configuredfor wired networking and is connected with an Ethernet cable to the access point. ADSL or cable modem can provide Internet access. For connection instructions, seeConnect with an Ethernet cable.

Note In this configuration, we recommend that you route the Internet connectiondirectly through the access point using an Ethernet cable.


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4 Connect to a wireless networkwith an access point Use this chapter if you want to use a wireless (802.11b or g) access point to connectyour HP all-in-one and the other network elements. When network elements areconnected through an access point, this is called infrastructure mode.

The benefits of using an access point include:

● advanced network security● enhanced reliability● network flexibility● better performance, especially with 802.11 g mode

For ideas on ways you can set up a wireless network using an access point, seeWireless connection networks.

For wireless setup without an access point, see Connect to a wireless network withoutan access point.


To connect your HP all-in-one to your computer, first see the next section for the thingsyou will need. When you are finished connecting your HP all-in-one, you will need toinstall the software as described in Install the software.

What you needTo connect your HP all-in-one to a wireless network, you will need the following things:

● A wireless 802.11b or g network that includes a wireless access point. If you are aMacintosh owner, Apple sells an easy-to-configure access point called AirPort.AirPort has to be connected to a Macintosh, but it accepts signals from any 802.11b-compatible wireless network card, whether PC or Macintosh-based.

● A desktop computer or laptop with either wireless networking support, or a networkinterface card (NIC). You can use either an Ethernet (wired) connection or awireless connection from the computer to the access point. For Macintosh, wirelessnetwork support is usually offered by AirPort card. Most Apple computers have a


built-in Ethernet (wired network) port. For a wired connection, you might have topurchase a longer Ethernet cable than the one provided.

● Broadband Internet access (recommended). If you connect your HP all-in-one on awireless network that has Internet access, we recommend that you use a wirelessrouter (access point or base station) that uses Dynamic Host ConfigurationProtocol (DHCP).

Broadband Internet access is required if you want to access HP Instant Sharedirectly from the device. For more information on HP Instant Share, see the printedUser Guide that came with your HP all-in-one.

Connect to the network1 Write down the following information about your access point:

– Network Name (also called SSID)– WEP Key, WPA Password or Passkey (if needed)

If you do not know where to find this information, see the documentation that camewith your wireless access point. You might be able to find this information on theEmbedded Web Server for the access point.

Note For Macintosh users: If the network is set up with an Apple AirPort Basestation and you are using a password instead of WEP HEX or WEP ASCII toaccess this network, you need to get the equivalent WEP key. Your networkadministrator can get the equivalent WEP key by running the AirPort Adminutility.

2 On the control panel of your HP all-in-one, press the Setup button.3 Press 8, and then press 4.

This displays the Network menu and then selects Wireless Setup Wizard. Thesetup wizard searches for available networks, and then displays a list of detectednetwork names (SSIDs). The infrastructure networks appear first in the list. Thenetworks with the strongest signal appear first, the weakest appear last.

4 Press to highlight the name of the network you wrote down in step 1, and thenpress OK.If you do not see your network name in the list, do the following:a Select Enter a New Network Name (SSID). If necessary, use the to

highlight it, and then press OK.The visual keyboard appears.

b Enter the SSID. Use the arrow buttons on the HP all-in-one control panel tohighlight a letter or number on the visual keyboard, and then press OK toselect it.

For more information on using the visual keyboard, see the printed User Guidethat came with your HP all-in-one.

Note You must enter the exact uppercase (capital) and lowercase (small)letters. Otherwise, the wireless connection will fail.

c When you are finished entering the new SSID, use the arrow buttons tohighlight Done on the visual keyboard, and then press OK.

d Press 1 to select the infrastructure mode..

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e Press 2 to select WEP encryption.

OR

Press 3 to select WPA encryption.

5 If prompted, enter your WPA or WEP key. Use the arrow buttons to highlight aletter or number on the visual keyboard, and then press OK to select it.

Note You must enter the exact uppercase (capital) and lowercase (small) letters.Otherwise, the wireless connection will fail.

If a message says you entered an invalid WPA or WEP key, check the key youwrote down for your new network, and then re-enter the key.

6 When you are finished entering the WPA or WEP key, use the arrow buttons tohighlight Done on the visual keyboard, and then press OK.

7 Press OK to confirm.The HP all-in-one will attempt to connect to the network. If the connection fails,follow the prompts to correct the key, and then try again. See also, Networktroubleshooting

8 When the HP all-in-one connects successfully to the network, go to your computerto install the software. See Install the software.


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5 Connect to a wireless networkwithout an access point Use this chapter if you want to connect your HP all-in-one to a computer on a wirelessnetwork without using an access point. This is sometimes called a peer-to-peer or adhoc network. On Macintosh networks, this is called a computer-to-computer network.

Note This type of connection is available if you do not have an access point. However,it provides little flexibility, a low level of network security, and slower networkperformance than with an access point. In addition, you will likely not haveshared broadband access (such as cable or DSL), and therefore not be able touse the HP Instant Share feature on your HP all-in-one. For information onconnecting your HP all-in-one using an access point, see Connect to a wirelessnetwork with an access point.

To connect your HP all-in-one to your computer, see the next section for the things youwill need. Then follow the steps in the remaining sections to do the following:

● prepare your computer● create a wireless network profile on your computer● connect the HP all-in-one to the wireless network

When finished, install the software as described in Install the software.


What you needA computer with a wireless network adapter. For Macintosh, you must have an AirPortcard.

Prepare your computerSee the instructions below for your operating system.


For WindowsMake sure to check the following:

● Quit all applications running on your computer, including the internal XP firewalland any other firewall or virus detection software.

● Disable your Internet connection. If you have cable or DSL, disconnect theEthernet cable from the back of your computer. If you have dial-up, disconnect thephone cord.

● Disable all LAN connections (including Ethernet) other than your wirelessconnection. Also, disable all IEEE 1394 (such as Firewire, i.LINK or Lynx) toEthernet connections.

For Windows XP:

– Click the Windows Start button, click Control Panel, and then double-clickNetwork Connections.

– Right-click each Local Area Connection, and then click Disable. If you seeEnable on the pop-up menu, the Local Area Connection is already disabled.

For MacintoshQuit all applications running on your computer.

Create a network profile See the instructions below for your operating system.

For operating systems other than Windows XP and Mac OS XIf you have an operating system other than Windows XP or Mac OS X, we recommendthat you use the configuration program for your wireless LAN card. To find theconfiguration program for your wireless LAN card, access your computer's list ofprograms.

Using the LAN card configuration program, create a network profile that has thefollowing values:

● Network name (SSID): Mynetwork● Communication mode: Ad Hoc● Encryption: enabled

Note You can use a different name for your network other than the exampleshown here, such as your initials. Just remember that the network name iscase sensitive. Therefore, you must remember which letters are uppercaseand lowercase.

For Windows XPYour HP all-in-one comes configured with a network profile named hpsetup. However,for security and privacy we recommend you create a new network profile on yourcomputer as described here, and then use the Wireless Setup Wizard to detect the newnetwork (as described in the next section).

1 Make sure you have followed all of the instructions in the previous section, Prepareyour computer.

2 In the Control Panel, double-click Network Connections.

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3 On the Network Connections window, right-click the Wireless NetworkConnection. If you see Enable on the pop-up menu, choose it. Otherwise, if yousee Disable on the menu, the wireless connection is already enabled.

4 Right-click the Wireless Network Connection icon, and then click Properties.5 Click the Wireless Networks tab.6 Select the Use Windows to configure my wireless network settings check box.7 Click Add, and then do the following:

a In Network name (SSID) box, type in the name Mynetwork (or somethingmore meaningful, such as your initials).

Note Notice that the M in Mynetwork is uppercase (capital), and the rest ofthe letters are lowercase (small). This is important to remember in caseyou need to enter the SSID at a later time on the Wireless SetupWizard.

b If there is a Network Authentication list, select Open. Otherwise, go to thenext step.

c In the Data encryption list, select WEP.

Note It is possible to create a network that does not use a WEP key.However, we recommend using a WEP key in order to secure yournetwork.

d Make sure that the check box is not selected next to The key is provided forme automatically. If it is selected, click to clear it.

e In the Network key box, type an WEP key that has exactly 5 or exactly 13alphanumeric (ASCII) characters. For example, if you enter 5 characters, youmight enter ABCDE or 12345. Or, if you enter 13 characters, you might enterABCDEF1234567.

Alternatively, you can use HEX (hexidecimal) characters for the WEP key. AHEX WEP key must be 10 characters for 40 bit encryption, or 26 charactersfor 128 bit encryption. For definitions of ASCII and HEX, see the Glossary.

f In the Confirm network key box, type the same WEP key you typed in theprevious step.

g Write down the WEP key exactly as you typed it, including uppercase andlowercase letters.

Note You must remember the exact uppercase (capital) and lowercase(small) letters. If you enter your WEP key incorrectly on the HP all-in-one, the wireless connection will fail.

h Select the check box for This is a computer-to-computer (ad hoc) network;wireless access points are not used.

i Click OK, to close the Wireless network properties window. and then clickOK again.

j Click OK again to close the Wireless Network Properties Connectionwindow.

8 Go to your HP all-in-one and use the Wireless Setup Wizard to connect yourHP all-in-one to the wireless network. See Connect to the network using theWireless Setup Wizard.


For Mac OS XYour HP all-in-one comes configured with a network profile named hpsetup. However,for security and privacy we recommend you create a new network profile on yourMacintosh as described here, and then use the Wireless Setup Wizard to detect the newnetwork (as described in the next section).

To create a new network profile on your Mac OS X1 Make sure that your AirPort is turned on.

AirPort icon

To check this, click on the Airport icon in the upper-right part of the screen.If Turn Airport On is available, select it to turn on the AirPort.If the AirPort icon is not present, do the following:a On the Network Preferences screen, select Airport Panel.b Enable Allow the computer to create networks.c Enable Show Airport status in menu bar.

2 Click the AirPort icon.3 Select Create Network….4 On the Computer to Computer dialog, click in the Name box and enter a new

network name.For example you can type the name Mynetwork (or something more meaningful,such as your initials).

Note Notice that the M in Mynetwork is uppercase (capital), and the rest of theletters are lowercase (small). This is important to remember in case youneed to enter the SSID at a later time on the Wireless Setup Wizard.

5 In the Channel box, use the default Automatic setting.6 Click Show Options.7 To enable encryption for security, select the Encryption checkbox.8 In the Password box, type a password that has exactly 5 or exactly 13

alphanumeric (ASCII) characters. For example, if you enter 5 characters, youmight enter ABCDE or 12345. Or, if you enter 13 characters, you might enterABCDEF1234567.Alternatively, you can use HEX (hexidecimal) characters for the password. A HEXpassword must be 10 characters for 40 bit encryption, or 26 characters for 128 bitencryption. For definitions of ASCII and HEX, see the Glossary.

9 In the Confirm box, type the same password.10 Write down your password, which on your HP all-in-one is called a WEP key. You

will need your WEP key when set up you use the Wireless Setup Wizard.11 Click OK.12 Go to your HP all-in-one and use the Wireless Setup Wizard to connect your

HP all-in-one to the wireless network. See Connect to the network using theWireless Setup Wizard.

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Connect to the network using the Wireless Setup Wizard1 On the control panel of your HP all-in-one, press the Setup button.2 Press 8, and then press 4.

This displays the Network menu and then selects Wireless Setup Wizard. Thesetup wizard searches for available networks, and then displays a list of detectednetwork names (SSIDs).

3 On the color graphics display, look for the network name you created on yourcomputer (for example, Mynetwork).

4 Use the arrow keys to highlight the network name, and then press OK.If you found your network name and selected it, go on to step 5. However, if you donot see your network name in the list, do the following:a Select Enter a New Network Name (SSID).

The visual keyboard appears.

b Enter the SSID. Use the arrow buttons on the HP all-in-one control panel tohighlight a letter or number on the visual keyboard, and then press OK toselect it.For more information on using the visual keyboard, see the printed User Guidethat came with your HP all-in-one.

Note You must enter the exact uppercase (capital) and lowercase (small)letters. Otherwise, the wireless connection will fail.

c When you are finished entering the new SSID, use the arrow buttons tohighlight Done on the visual keyboard, and then press OK.

d Press 2 to select ad hoc mode.e Press 2 to select Yes, my network uses WEP encryption and display the

visual keyboard.

If you do not want to use WEP encryption, press 1 to select No, my networkdoes not use encryption. When the Confirm Settings screen appears, pressOK, and then go to step 8.

5 (Do this step only if you have a WEP key. If you do not have a WEP key, go to step8.) Enter your WEP key. Use the arrow buttons to highlight a letter or number onthe visual keyboard, and then press OK to select it.

Note You must enter the exact uppercase (capital) and lowercase (small) letters.Otherwise, the wireless connection will fail.

If a message says you entered an invalid WEP key, check the key you wrote downfor your new network, and then re-enter the WEP key.

6 When you are finished entering the WEP key, use the arrow buttons to highlightDone on the visual keyboard, and then press OK.

7 Press OK to confirm.The HP all-in-one will attempt to connect to the SSID. If the connection fails, followthe prompts to correct the WEP key, and then try again.

8 When the HP all-in-one connects successfully to the network, go to your computerto install the software. See Install the software.

Note If you encounter a problem, please see Network troubleshooting.


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6 Connect with an Ethernetcable Use this chapter to connect your HP all-in-one to a router, switch, or access point usingan Ethernet cable.

For ideas on how to set up a wired network, see Choose a recommended Ethernetnetwork.


To connect your HP all-in-one to your computer, first see the next section for the thingsyou will need. When you are finished connecting your HP all-in-one, you will need toinstall the software as described in Install the software.

What you need● A functional Ethernet network that includes an Ethernet router, switch, or a wireless

access point with Ethernet ports.● CAT-5 Ethernet cable. If the Ethernet cable provided is not long enough for your

network configuration, you might need to purchase a longer cable.

Although standard Ethernet cables look similar to standard telephone cables, theyare not interchangeable. There is a different number of wires in each one, and eachhas a different connector. An Ethernet cable connector (also called an RJ-45connector) is wider and thicker and always has 8 contacts on the end. A phoneconnector has between 2 and 6 contacts.

● A desktop computer or laptop with either a wired or wireless connection to therouter or access point.


Note The HP all-in-one supports both 10 Mbps and 100 Mbps Ethernet networks.If you are purchasing, or have purchased, a network interface card (NIC),make sure it can operate at either speed.

● Broadband Internet access such as cable or DSL (only if you want to accessHP Instant Share directly from the device). For more information on HP InstantShare, see the printed User Guide that came with your HP all-in-one.

Connect your HP all-in-one1 Remove the yellow plug from the back of the HP all-in-one.

2 Connect the Ethernet cable to the Ethernet port on the back of your HP all-in-one.

3 Connect the other end of the Ethernet cable to an available port on your Ethernetrouter, switch, or wireless access point.

4 Once you have connected the HP all-in-one to the network, go to your computer toinstall the software. See Install the software.

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7 Install the software

Use this chapter to install your HP all-in-one software on either a Windows or Macintoshcomputer. However, before you install the software, make sure you have connectedyour HP all-in-one as described in one of the previous chapters.

Note 1 If you intend to use multiple WEP keys, or advanced authentication protocols(EAP/802.1x or EAP-PSK) and encryption methods (WPA), use the EmbeddedWeb Server to configure your wireless settings prior to software installation.For more information, see Use the Embedded Web Server.

Note 2 If your computer is configured to connect to a series of network drives, makesure that your computer is currently connected to these drives before installingthe software. Otherwise, HP all-in-one installation software might take one ofthe reserved drive letters, and you will not be able to access that network driveon your computer.

See the instructions below for your Windows or Macintosh computer.

For Windows The following instructions are for Windows computers only.

Note Installation time can range from 20 to 45 minutes depending on your operatingsystem, the amount of available space, and the processor speed of yourcomputer.

To install your HP all-in-one software1 Quit all applications running on your computer, including the internal XP firewall

and any other firewall or virus detection software.2 Insert the Windows CD that came with your HP all-in-one into your computer's

CD-ROM drive.The Welcome screen appears.

Note Windows XP only: If the startup screen does not appear, double-click MyComputer, double-click the CD-ROM icon, and then double-click setup.exe.

3 Click Next on the installation screens for checking and preparing the system, andfor installing drivers, plug-ins, and software.After several screens, the Connection Type screen appears.

4 On the Connection Type screen, select Through the network, and then clickNext.The Searching screen appears as the Setup program searches for your HP all-in-one on the network.

5 On the Printer Found screen, verify that the printer description is correct.If more than one printer is found on the network, the Printers Found screenappears. Select the device you wish to connect.To see the device settings on your HP all-in-one:a Go to the control panel on your device.


b Select View Network Settings on the Network Menu, and then selectDisplay Summary.

Note If the software is unable to find the HP all-in-one, see The Printer Not Foundscreen appears during installation.

6 If the device description is correct, select Yes, install this printer.7 At the prompt, restart your computer to finish the installation process.

When you have finished installing the software, your HP all-in-one is ready forservice.

8 To test your network connection, go to your computer and print a test page to yourHP all-in-one. For more information, see the printed User Guide that came withyourHP all-in-one.

For Macintosh The following instructions are for Macintosh computers only.

Note Installation time can range from 20 to 45 minutes depending on your operatingsystem, the amount of available space, and the processor speed.

To install your HP all-in-one software1 Quit all applications running on your computer.2 Insert the Macintosh CD that came with your HP all-in-one into your computer's

CD-ROM drive.3 Double-click the HP all-in-one installer icon.

Macintosh installer icon

4 On the Authentication screen, enter the Administrator pass phrase used to accessyour computer or network.The installer software looks for HP all-in-one devices, and then lists them.

5 On the Select Device, select your HP all-in-one.6 Follow the onscreen instructions to complete all the installation steps, including the

Setup Assistant.When you have finished installing the software, your HP all-in-one is ready forservice.

7 To test your network connection, go to your computer and print a test page to yourHP all-in-one. For more information, see the printed User Guide that came withyour device.

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8 Manage your networkThis chapter describes how to use the network tools on the device control panel and theEmbedded Web Server. These tools enable you to view and edit network settings, andadd advanced security to your network.

Use the HP all-in-one control panelThe HP all-in-one control panel enables you to perform a variety of networkmanagement tasks, including viewing the network settings, restoring the networkdefaults, and turning the wireless radio on and off, and changing the network settings.

View network settingsYou can display a summary of the network settings on the device control panel. Or youcan print a more detailed configuration page.

Display a network summaryChoose whether to display a network summary or print a detailed report.

To display a network summary1 On the control panel of the HP all-in-one, press the Setup button.2 Press 8, and then press 1.

This displays the Network Menu and then selects View Network Settings.3 Press 2.

This displays a summary of the network settings.

Print and view a network configuration page The Network Configuration Page lists all of the important network settings such as theIP address, link speed, DNS, and DNS-SD.

To print a network configuration page1 On the control panel of the HP all-in-one, press the Setup button.2 Press 8, and then press 1.

This displays the Network Menu and then selects View Network Settings.3 Press 1.

This prints the network configuration page.

For definitions of the items on the configuration page, see Configuration pagedefinitions.

Restore network defaults If necessary, you can reset the HP all-in-one network to factory defaults.

Note This will erase all wireless setup information that you have entered. In order torestore this information, you will need to use the Wireless Setup Wizard again.


To reset to factory defaults1 On the control panel of the HP all-in-one, press the Setup button.2 Press 8, and then press 2.

This displays the Network menu and then selects Restore Network Defaults.3 Press 1 to confirm.

Turn the wireless radio on and off The wireless radio is on by default, as indicated by the blue light on the front of theHP all-in-one. In order to stay connected to the network, the radio must stay on.However, if your HP all-in-one is not connected to a network and you only have a USBconnection, the radio is not used. In this case you might want to turn the radio off.

To turn the wireless network radio on1 On the control panel of the HP all-in-one, press the Setup button.2 Press 8, press 5, and then press 1.

To turn the wireless network radio off1 On the control panel of the HP all-in-one, press the Setup button.2 Press 8, press 5, and then press 2.

Advanced network settingsThe Advanced Setup options enable you to change link speed, IP settings, andmemory card security.

Note Unless you are an advanced user, you should not change any of these settings.

Set link speed You can change the speed at which data is transmitted over the network. The default isAutomatic.

To set the link speed1 On the control panel of the HP all-in-one, press the Setup button.2 Press 8, and then press 3.

This displays the Network menu and then selects Advanced Setup.3 Press 1 to select Change Link Speed.4 Press the number next to the link speed:

– 1. Automatic– 2. 10-Full– 3. 10-Half– 4. 100-Full– 5. 100-Half

Change IP settings The default IP setting is Automatic. However, if necessary, you can manually changethe IP address, subnet mask, or the default gateway. To see the IP address and subnetmask of your HP all-in-one, print a network configuration page from your HP all-in-one

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(see Print and view a network configuration page). For a description of the items on theconfiguration page, including the IP address and subnet mask, see Configuration pagedefinitions.

To change an IP setting1 On the control panel of the HP all-in-one, press the Setup button.2 Press 8, and then press 3.

This displays the Network menu and then selects Advanced Setup.3 Press 2 to select IP Settings.4 Press the number next to the IP setting:

– 1. IP Address– 2. Subnet Mask– 3. Default Gateway

5 Enter your changes, and then press OK when done.

Change memory card securityThe Memory Card Security option on the Advanced Setup menu enables you to setthe HP all-in-one so that it does not share memory card data with computers on awireless network. However, we do not recommended this security method for yourmemory card because it prevents you from accessing your memory card from yourcomputer. Also, this feature does not work on an Ethernet network. All computers on anEthernet network can access the memory card on a HP all-in-one connected to thenetwork.

If you want security for your memory card, we recommend using WEP or WPA-PSKsecurity on your network. For more information on memory card security, see theprinted User Guide that came with your HP all-in-one. For information on setting upyour wireless network using security, see Connect to a wireless network with an accesspoint and Connect to a wireless network without an access point. See also Add securityto the network.

Use the Embedded Web Server The best way to manage the general network settings for the HP all-in-one is throughthe HP all-in-one control panel. However, for more advanced settings you can use theEmbedded Web Server (EWS). When you open the your web browser, you can monitorstatus, configure HP all-in-one networking parameters, or access HP all-in-onefeatures. For more information about these and other features available in the EWS,see the onscreen Help within the Embedded Web Server. To access Embedded WebServer help, open the Embedded Web Server as described below, then click the Helplink under Other Links on the Embedded Web Server Home tab.

Access the Embedded Web Server

To access the Embedded Web Server1 On the control panel of the HP all-in-one, press the Setup button.2 Press 8, press 1, and then press 1.

This prints configuration page for your HP all-in-one, including the IP address. Youwill use the IP address in the next step.


3 In the Address box in your web browser, enter the IP address of the HP all-in-one,as shown on the network configuration page. For example, http://195.168.0.5.The Embedded Web Server Home page appears, showing the HP all-in-one deviceinformation.

Note If you are using a proxy server in your browser, you might need to disable itto access the Embedded Web Server.

4 If you need to change the language displayed in the Embedded Web Server, do thefollowing:a Click the Settings tab.b Click Select Language in the Settings navigation menu.c In the Select Language list, click the appropriate language.d Click Apply.

5 Click the Home tab to access device and network information, or click theNetworking tab to access more network information or to modify networkinformation.

Caution Be very careful when changing the wireless network settings for theprint server; you could lose your network connection. If you lose your networkconnection, you might need to use the new settings to reconnect. If the printserver loses its network connection, you might need to reset it to factory-defaultand reinstall the software.

Note Do not disable TCP/IP (Transmission Control Protocol/Internet Protocol) on yourcomputer. It is required for communication with the Embedded Web Server.

Add security to the network As with other networks, security for wireless local area networks (WLANs) focuses onaccess control and privacy. Traditional WLAN security includes the use of Service SetIdentifiers (SSIDs), open or shared-key authentication, static Wired Equivalent Privacy(WEP) keys, and optional Media Access Control (MAC) authentication. Thiscombination offers a rudimentary level of access control and privacy.

If you are using an access point, you might also employ advanced forms ofauthentication and encryption on the WLAN, such as the Pre-Shared Key mode of Wi-Fi Protected Access (WPA-PSK). For definitions of any terms not defined here, see theGlossary.

To protect your wireless network, HP strongly suggests you implement a wirelesssecurity scheme (either WEP or WPA) during setup, use an antivirus program toprotect against computer viruses, and follow basic security rules such as setting strongpasswords and not opening unknown attachments. Other network components,including firewalls, intrusion-detection systems, and segmented networks, should alsobe considered as part of your network design.

Note If you decide to add encryption and authentication to your network after installingthe HP all-in-one, change the settings on your HP all-in-one prior to changingthem on other devices on your network.

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To add WPA-PSK security

Note You will lose the connection to the HP all-in-one until the encryption/authentication settings are applied to the rest of the devices on the network.

1 Quit all applications running on your computer. On a Windows computer, thisincludes any firewall or virus detection software.

2 Set up WPA-PSK on your wireless access point, router, or gateway.3 Set up WPA-PSK on any wireless computer that will be on the same wireless

network.4 Open the Embedded Web Server, as described in Access the Embedded Web

Server.5 Click the Networking tab.

The Device page appears.6 In the Connections navigation menu, choose Wireless (802.11).7 Click Start Wizard.

The Wireless Network Name page appears.8 Click a network name (SSID) from the list of detected networks, or enter the name

of a new wireless network.9 Click Next.10 Click Infrastructure, and then click Next.

The Wireless Authentication page appears.11 Click WPA-PSK, and enter a WPA Password (from 8 to 63 characters in length,

including spaces) that will be used by the software to generate a pre-shared key.12 Click Next.

The configuration review page appears.13 Verify that the information is accurate, and then click Finish.14 Configure your HP all-in-one for advanced authentication and security schemes as

appropriate.

To add WEP encryption

Note You will lose the connection to the HP all-in-one until the encryption/authentication settings are applied to the rest of the devices on the network.

1 Set up WEP on your wireless access point, gateway, or router.2 Set up WEP on any wireless computer that will be on the same wireless network.3 Open the Embedded Web Server, as described in Access the Embedded Web

Server.4 Click the Networking tab.

The Device page appears.5 In the Connections navigation menu, choose Wireless (802.11).6 Click Start Wizard.

The Wireless Network Name page appears.7 Click a network name (SSID) from the list of detected networks, or enter the name

of a new wireless network.8 Click Next.9 Click Infrastructure, and then click Next.

The Wireless Authentication page appears.


10 Click Open/Shared System, and then click Next.11 Click Encryption, and then click Next.12 Enter the WEP key in the WEP Key box and in the Confirm WEP Key box.13 Click Next.14 Confirm the settings, and then click Finish.

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9 Network troubleshooting This section contains network troubleshooting information for the HP all-in-one. Specificinformation is provided for installation and configuration issues.

For wired issues, see Wired network setup troubleshooting.

For file system issues, see Common Internet File System troubleshooting.

Wireless setup wizard troubleshooting This section addresses problems you might encounter using the wireless setup wizard.For more information on wireless network setup and device discovery, see Wirelessnetwork setup troubleshooting and Wireless discovery troubleshooting.

Error message: Cannot connect to network

CauseThe equipment is not turned on.

SolutionTurn on the networked devices, such as the access point for an infrastructurenetwork, or the computer for an ad hoc network.

CauseThe HP all-in-oneNo is not receiving a signal.

SolutionMove the access point and the HP all-in-one closer together. Then run the HP all-in-one wireless setup wizard again. For more information, see Setup failed.

CauseYou have entered the SSID incorrectly.

SolutionEnter the SSID correctly. Remember that the SSID is case sensitive.

CauseYou entered the wrong mode (ad hoc or infrastructure) or security type.

SolutionEnter the correct mode or security type.

Error message: Cannot connect to network. Unsupported authentication orencryption type.


CauseYour network is configured with an authentication protocol not supported by theinstallation software.

SolutionUse one of the supported protocol types listed in the Embedded Web Server.Types not supported include: WPA2-AES, WPA2-TKIP, LEAP, PEAP, EAP-MD5,EAP-TLS, or EAP-TTLS.

Error message: Invalid passkey.

CauseYou have entered the WPA passkey incorrectly.

SolutionEnter the correct passkey, making sure it has between 8 and 63 characters.

CauseI don't know the WEP key, or what to enter for the WPA passkey.

SolutionSee the documentation that came with your access point. The WEP key is storedwithin the access point. Usually you can find the WEP key by logging on to theaccess point through your computer.

You don't see the SSID

CauseYour access point is not broadcasting its network name (SSID), or the access pointis out of range.

SolutionUse the Enter a New Network Name (SSID) option in the Wireless Setup Wizard.For more information, see Connect to the network. Also, see the user guide thatcame with your access point and check the access point settings.

CauseThe SSID is out of sight at the bottom of the list.

SolutionPress to scroll to the bottom of the list. Infrastructure entries are listed first, adhoc last.

Wireless network setup troubleshooting Use this section to solve wireless network setup problems.

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I received a System Requirements Error: No TCP/IP

CauseYour Local Area Network (LAN) card (NIC) is not installed properly.

SolutionMake sure your LAN card is installed properly and set up for TCP/IP. See theinstructions that came with your LAN card.

The Printer Not Found screen appears during installation

CauseThe software failed to find the network.

SolutionUse the installation software to specify the HP all-in-one by its IP address asfollows:

1 On the Printer Not Found screen, click Next.2 On the Connection Type screen, select Wired Network (not Wireless).3 On the Check Cable Connection screen, select Specify a printer by

address.4 On the control panel of the HP all-in-one, press the Setup button.5 Press 8, press 1, and then press 2.

This displays a summary of the HP all-in-one network settings on the colorgraphics display, including the IP address. You will use the IP address in thenext step.

6 On the Specify Printer screen, select IP Address, and enter the IP addressfor your HP all-in-one.

7 Continue to click Next on the screens that follow. Do not select ChangeSettings or plug in a cable to the device. This will cause device discovery tofail.

CauseThe HP all-in-one is not turned on.

SolutionTurn on the HP all-in-one.

CauseYou do not have an active network connection.

SolutionMake sure that you have an active network connection.


To check your network connection1 Check the radio on indicator light on the lid of your HP all-in-one to see

whether the radio is on.2 If the indicator light is off, do the following:

a On the control panel of the HP all-in-one, press the Setup button.b Press 8, press 5, and then press 1.

3 If the radio is on, or goes on as a result of step 2, press the On button to turnoff the HP all-in-one, and then press it again to turn it on. Also, turn off thepower on your router and then turn it on again.

CauseThere is radio interference.

SolutionIf there is a long distance between your computer and the HP all-in-one, move themcloser together. If possible, provide a clear path between the computer and printserver, and minimize sources of radio interference. Devices such as cordlessphones and microwave ovens may also cause radio interference.

Unable to determine or verify network name during installation

CauseSetup has either detected multiple networks or has been unable to read or verifythe network name from the access point.

SolutionSelect a new network name (SSID).

To select a new network name, do one of the following● In the Select Network Name screen, enter a new SSID. If you choose to

enter the wireless Network Name (SSID), also select the CommunicationMode (ad hoc or Infrastructure).

Note The SSID entry is case-sensitive, and it can be up to 32 alphanumericcharacters long, including spaces. You cannot leave the Network Namebox blank.

● In the Select Network Name screen, select an existing network name from thelist. Up to 12 SSIDs might be listed. The SSIDs are detected when the internalnetworking component boots up.

Verification fails at end of installation

CauseYou might not have the correct wireless authentication or encryption type selected.You might be using an unsupported authentication or encryption type.

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SolutionAdd encryption security to your network. For information, see Add security to thenetwork.

CauseYour SSID or WEP key might be set incorrectly.

SolutionYou can use either the Embedded Web Server or the control panel to change theSSID or WEP.

To use the control panel1 On the control panel of the HP all-in-one, press the Setup button.2 Press 8, and then press 4.

This displays the Network menu and then selects Wireless Setup Wizard.3 Press to highlight your network, and then press OK.4 When prompted, use the visual keyboard to enter the new Network Name and

WEP key.5 Complete the Wireless Setup Wizard.

To use the Embedded Web Server1 With an Ethernet cable attached, print a network configuration page. For

information, see Print and view a network configuration page.2 Make sure the network SSID and WEP key shown on the configuration page

match those used on your wireless network.3 If one or both are incorrect, enter either the URL or device IP address from the

configuration page into the Address box on your Web browser. For example,http://195.168.0.5.The HP all-in-one Embedded Web Server Home page appears.

4 Click the Networking tab.5 In the Connections navigation menu, click Wireless.6 Click Start Wizard.7 Enter the correct values in the appropriate sections (Network Name and

Encryption).8 Click Apply.

CauseYou are using an authentication protocol not supported by the installationsoftware.

SolutionUse one of the supported protocol types listed in the Embedded Web Server.Types not supported include: WPA2-AES, WPA2-TKIP, LEAP, PEAP, EAP-MD5,EAP-TLS, or EAP-TTLS.


CauseYour network uses multiple WEP keys, and you have chosen the wrong key fortransmitting.

SolutionChoose the correct WEP key using the Embedded Web Server. For information,see Add security to the network

Setup failed

CauseThe HP all-in-one is not receiving a signal.

SolutionIn order to establish a good signal between the HP all-in-one and access point(infrastructure) or computer (ad hoc), you might have to experiment a bit. Assumingthe equipment is functioning properly, try doing the following things separately or incombination:

● If there is a long distance between your computer or access point and theHP all-in-one, move them closer together. Also, be aware that the HP all-in-one broadcasts to the front, back and above. Therefore, do not place anaccess point directly below the HP all-in-one. If the HP all-in-one is on thesecond floor of a two-story house, and you must put the access point on thefirst floor, place the HP all-in-one and access point on opposite ends of thehouse or as far apart laterally as possible.

● If there are objects in the transmission path, clear the path between theHP all-in-one and the computer or access point.

● If a cordless telephone, microwave, or other device that emits radio signals isnearby, move it farther away to reduce radio interference.

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Wireless discovery troubleshooting Use this section to solve problems with wireless networks that have an access point.

The computer is unable to discover the HP all-in-one

CauseYour cables are not connected properly.

SolutionCheck the following cables to ensure they are connected properly:

● Power cords to the HP all-in-one and the router● Cables between the router and your computer (if applicable)● Cables to and from your modem or HP all-in-one Internet connection (if

applicable)

CauseThe network connection is not active.

SolutionCheck to see if you have an active network connection.

To make sure your network connection is active1 Check the radio on light on the front of your HP all-in-one. If the light is solid

blue, the wireless radio is on. This light does not indicate whether or not theHP all-in-one is connected to the network.

2 If the wireless radio is on, check the color graphics display to see if thewireless network icon is active.

Network icon

The icon on the left shows an active wireless network. The icon on the rightshows an inactive wireless network.If the wireless network icon is not active, make sure all cable connections aresecure. This includes connections from your cable or DSL modem, gateway,or router.

3 If the HP all-in-one is connected to the network, check the signal strength onthe wireless network icon to make sure there is a strong signal.

4 If the network light is off, check cable connections from the HP all-in-one toyour gateway or router to ensure connections are secure.

5 If the connections are secure, press the On button to turn off the HP all-in-one, and then press it again to turn it on. Also, turn off the power on yourrouter and then turn it on again.


CauseThe firewall is preventing the HP all-in-one from accessing your computer.

SolutionTry temporarily disabling the firewall to determine whether the firewall is preventingthe HP all-in-one from accessing your computer. If the firewall is preventingaccess, grant access permission to the HP all-in-one.

The HP all-in-one cannot find the WLAN/access point (infrastructure)

CauseYour access point is not broadcasting its network name (SSID).

SolutionVerify your access point is broadcasting its network name (SSID).

CauseSetup has failed.

SolutionTurn off the access point, and then turn it on again. Then uninstall and reinstall theHP all-in-one software.

For more information on uninstalling and reinstalling the software, see the printedUser Guide that came with your HP all-in-one.

CauseThe access point is out of range.

SolutionMove the access point and the HP all-in-one closer together. Then uninstall andreinstall the HP all-in-one software.


CauseThe access firmware needs updating.

SolutionCheck for firmware updates for your access point on the manufacturer's website.Update the firmware on the access point. Then uninstall and reinstall the HP all-in-one software.


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When using the control panel to scan to a computer on the network, the HP all-in-one cannot find my computer (infrastructure)

CauseYour wireless network is not functioning.

SolutionMake sure that your access point is turned on and functioning properly. And makesure that your computer is communicating with the access point.

CauseThe HP all-in-one and computer are on different networks.

SolutionMake sure that your HP all-in-one and computer are on the same network byverifying that they both have the same IP address and subnet mask. To see the IPaddress and subnet mask of your HP all-in-one, print a network configuration pagefrom your HP all-in-one (see Print and view a network configuration page). For adescription of the items on the configuration page, including the IP address andsubnet mask, see Configuration page definitions. To change the IP address orsubnet mask, see Manage your network.

CauseThe encryption settings on your access point are not correct.

SolutionVerify the encryption settings on your access point. The same encryption key andsettings must be used on both the access point and the HP all-in-one.

CauseThe destination you are attempting to scan to does not appear in the Scan Tomenu.

SolutionDesignate which applications and other destinations appear on the Scan To menuby using the HP Image Zone on your computer.

The HP all-in-one cannot find the computer (ad hoc)

CauseYou do not have a functioning network.


SolutionVerify you have a functioning wireless ad hoc network by using another wirelessdevice.


SolutionLook at the color graphics display on HP all-in-one. If the color graphics display isblank and the light next to the On button is not lit, the HP all-in-one is turned off.Make sure the power cord is firmly connected to the HP all-in-one and plugged into apower outlet. Press the On button to turn on the HP all-in-one.

CauseThe HP all-in-one and computer are on different networks.

SolutionMake sure that your HP all-in-one and computer are on the same network byverifying that they both have the same IP address and subnet mask. To see the IPaddress and subnet mask of your HP all-in-one, print a network configuration pagefrom your HP all-in-one (see Print and view a network configuration page). For adescription of the items on the configuration page, including the IP address andsubnet mask, see Configuration page definitions. To change the IP address orsubnet mask, see Manage your network.

CauseYour computer's wireless adapter is not broadcasting its network name (SSID).

SolutionVerify your computer's wireless adapter is broadcasting its network name (SSID).Print a network configuration page from your HP all-in-one (see Print and view anetwork configuration page), and verify that the SSID for the wireless adapterappears on the network configuration page. If the wireless adapter is notbroadcasting its SSID, see the documentation that came with your computer.

CauseEncryption settings are incorrect.

SolutionVerify the encryption settings on your access point. The same encryption key andsettings must be used on both the access point and the HP all-in-one.

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CauseThe firmware for your wireless adapter needs updating.

SolutionCheck for firmware updates for your wireless adapter on the manufacturer'swebsite, and then update the firmware.

CauseThe software setup for the HP all-in-one has failed.

SolutionUninstall and then reinstall the HP all-in-one software.


Wired network setup troubleshooting Use this section to solve wired network setup problems.

The Computer is unable to discover the HP all-in-one

CauseCables are not connected properly.


● Power cords to the HP all-in-one and the router● Cables between the router and your computer● Cables to and from your modem or HP all-in-one Internet connection (if

applicable)

CauseYour Local Area Network (LAN) card (NIC) is not set up properly.

SolutionMake sure that your LAN card is set up properly.

To check your LAN card in Windows XP1 Right-click My Computer.2 In the System Properties dialog box, click the Hardware tab.3 Click Device Manager.4 Make sure your card shows up under Network Adapters.5 Refer to the documentation that came with your card.



SolutionCheck to see if you have an active network connection.

To make sure your network connection is active1 Check to see if the wired network icon (below on the left) is present on the

color graphics display. If the icon is present, the HP all-in-one is connected tothe network.The icon on the left shows an active wired network. The icon on the rightshows an inactive network.

Wired network icon

2 If the wired network icon is not present, check the cable connections from theHP all-in-one to your gateway or router to ensure connections are secure.

3 Make sure the HP all-in-one is connected to the network with a CAT-5Ethernet cable.

4 Check the two Ethernet indicator lights on the top and bottom of the RJ-45Ethernet jack on the back of the HP all-in-one. The lights indicate thefollowing:a Top light: If this light is a solid green, the device is properly connected to

the network, and communications have been established. If the top light isoff, there is no network connection.

b Bottom light: This yellow light flashes when data is being sent or receivedby the device over the network.

5 If the connections are secure, turn off the power on your HP all-in-one, andthen turn it on again. On the control panel of the HP all-in-one, press the Onbutton to turn off the HP all-in-one, and then press it again to turn it on. Also,turn off the power on your router and then turn it on again.

To establish an active network connection1 If the wired network icon is not active, check the cable connections from the

HP all-in-one to your gateway or router to ensure connections are secure.2 If the connections are secure, press the On button to turn off the HP all-in-

one, and then press it again to turn it on. Also, turn off the power on yourrouter and then turn it on again.

I received a System Requirements Error: No TCP/IP

CauseYour Local Area Network (LAN) card (NIC) is not installed properly.

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SolutionMake sure your LAN card is installed properly and set up for TCP/IP. See theinstructions that came with your LAN card.

The Printer Not Found screen appears during installation


SolutionLook at the color graphics display on HP all-in-one. If the color graphics display isblank and the light next to the On button is not lit, the HP all-in-one is turned off.Make sure the power cord is firmly connected to the HP all-in-one and plugged into apower outlet. Press the On button to turn on the HP all-in-one.


SolutionMake sure you have an active network connection. For more information, see Youdo not have an active network connection.

CauseCables are not connected properly.


● Power cords to the HP all-in-one and the router● Cables between the router and your computer● Cables to and from your modem or HP all-in-one Internet connection (if

applicable)

I am using a cable modem without a router and I do not have IP addresses

CauseIf you have a PC with a cable modem, a separate Local Area Network (LAN) foryour other computers, and no DHCP or router, you must use AutoIP to assign IPaddresses to the other computers and to the HP all-in-one.

Solution

To obtain an IP address for the PC with the cable modem➔ Your Internet Service Provider (ISP) assigns either a static or dynamic IP

address to the PC with the cable modem.


To assign IP addresses to the remaining computers and the HP all-in-one➔ Use AutoIP to assign IP addresses to the remaining computers and the

HP all-in-one. Do not assign a static IP address.

Common Internet File System troubleshooting The Common Internet File System (CIFS) server provides network drive letter access tothe memory card in the HP all-in-one. This lets you read and write files on the networkfrom the memory card in the HP all-in-one. The CIFS server appears on your computeras a network drive. In addition to reading and writing files from your memory card, youcan also create folders and store other information. Use this section to address CIFSserver limitations and errors.

Other users on the network can access my memory card

CauseThis is a limitation of the Common Internet File System (CIFS) server.

SolutionThe CIFS server does not support authentication. However, you can increase theprivacy of data on your memory cards.

For more information on increasing memory card security, see Change memorycard security and the printed User Guide that came with your HP all-in-one.

Error message: Cannot find the file or item. Make sure the path and file name arecorrect.

CauseThe CIFS server is not operational.

SolutionRetry your task at a later time. Also, you might need to turn off CIFS security. Formore information, see Change memory card security .

Cannot access CIFS server in Windows 98.

CauseYou cannot access the CIFS server in Windows 98 unless you first log on to thenetwork.

SolutionMake sure you log on to the network before attempting to access the CIFS server.

File names have arbitrary characters

CauseCIFS sometimes displays file names created by other applications as arbitrary text.

SolutionChange the file names to something more meaningful.

Chapter 9

48

a Configuration page definitionsThis appendix explains the items that appear on the network configuration page.

General network settingsThe following table describes the general network settings shown on the network configurationpage.

Parameter Description

Network Status Status of the HP all-in-one:

● Ready: the HP all-in-one is ready to receive or transmit data.● Offline: the HP all-in-one is offline.

ActiveConnection Type

Network mode of the HP all-in-one:

● Wired: the HP all-in-one is connected by Ethernet cable to an IEEE802.3 network.

● Wireless: the HP all-in-one is connected wirelessly to an IEEE 802.11bor g network.

● None: Both network connection types are disabled.

Note Only one connection type can be active at a time.

URL The web or IP address of the Embedded Web Server.

Note You will need to know this URL when you try to access theEmbedded Web Server.

HardwareAddress (MAC)

The Media Access Control (MAC) address that uniquely identifies theHP all-in-one. This is a unique 12-digit identification number assigned tonetworking hardware for identification. No two pieces of hardware have thesame MAC address.

Note Some Internet service providers (ISPs) require that you register theMAC address of the Network Card or LAN Adapter that wasconnected to your cable or DSL modem during installation.

FirmwareRevision

The internal networking component and device firmware revision codeseparated by a hyphen.

Note If you call in for support, depending on the problem, you might beasked to provide the firmware revision code.

Hostname The TCP/IP name assigned by the install software to the device. By default,this is the letters HP followed by the last 6 digits of the MAC address.

IP Address This address uniquely identifies the device on the network. IP addresses areassigned dynamically through DHCP or AutoIP. You can also set up a staticIP address, though this is not recommended.

Note Manually assigning an invalid IP address during install will preventyour network components from seeing the HP all-in-one.


Subnet Mask A subnet is an IP address assigned by the install software to make anadditional network available as part of a larger network. Subnets arespecified by a subnet mask. This mask determines which of the HP all-in-oneIP address bits identify the network and subnet, and which bits identify thedevice itself.

Note It is recommended that the HP all-in-one and the computers that useit all reside on the same subnet.

DefaultGateway

A node on a network that serves as an entrance to another network. A nodein this instance can be a computer or some other device.

Note The address of the default gateway is assigned by the installsoftware.

ConfigurationSource

The protocol used to assign the IP address to the HP all-in-one:

● AutoIP: the installation software automatically determines theconfiguration parameters.

● DHCP: the configuration parameters are supplied by a dynamic hostconfiguration protocol (DHCP) server on the network. On smallnetworks, this could be a router.

● Manual: the configuration parameters are set manually, such as astatic IP address.

● Not Specified: the mode used when the HP all-in-one is initializing.

DNS Server The IP address of the domain name service (DNS) for the network. Whenyou use the web or send an e-mail message, you use a domain name to doit. For example, the URL http://www.hp.com contains the domain name hp.com. The DNS on the Internet translates the domain name into an IPaddress. Devices use the IP addresses to refer to one another.

● IP Address: the domain name server's IP address.● Not Specified: the IP address is not specified, or the device is

initializing.

Note Check to see if a DNS IP address appears on the networkconfiguration page. If no address is shown, obtain the DNS IPaddress from your Internet service provider (ISP). The DNS IPaddress is required to use HP Instant Share from the device, and canbe entered through the Embedded Web Server.

mDNS Rendezvous is used with local and ad hoc networks that don't use centralDNS servers. To perform name services, Rendezvous uses a DNSalternative called mDNS.

With mDNS, your computer can find and use any HP all-in-one connected toyour local area network. It can also work with any other Ethernet-enableddevice that appears on the network.

AdminPassword

Status of the administrator's password for the Embedded Web Server:

● Set: password is specified. You must enter the password to makechanges to the Embedded Web Server parameters.

● Not Set: no password is set. A password is not required for makingchanges to the Embedded Web Server parameters.

Appendix a(continued)

50

LinkConfiguration

The speed at which data is transmitted over a network:

● 802.11b: for wireless network.● 10TX-Full: for wired network.● 10TX-Half: for wired network.● 100TX-Full: for wired network.● 100TX-Half: for wired network.● None: networking is disabled.

Wireless network settingsThe following table describes the wireless network settings shown on the network configurationpage.


Wireless Status Status of the wireless network:

● Connected: the HP all-in-one is connected to a wireless LAN andeverything is working.

● Disconnected: the HP all-in-one is not connected to the wireless LANdue to incorrect settings (such as the wrong WEP key), or the HP all-in-one is out of range.

● Disabled: either the radio is turned off, or the Ethernet cable is pluggedin.

● Not applicable: this parameter does not apply to this network type.

CommunicationMode

An IEEE 802.11 networking framework in which devices or stationscommunicate with each other:

● Infrastructure: the HP all-in-one communicates with other networkdevices through a wireless access point, such as a wireless router orbase station.

● ad hoc: the HP all-in-one communicates directly with each device onthe network. No wireless access point is used. This is also called apeer-to-peer network. On Macintosh networks, ad hoc mode is calledcomputer-to-computer mode.


Network Name(SSID)

Service Set Identifier. A unique identifier (up to 32 characters) thatdifferentiates one wireless local area network (WLAN) from another. TheSSID is also referred to as the network name. This is the name of thenetwork to which the HP all-in-one is connected.

Signal Strength(1-5)

The transmitting or return signal graded on a scale of 1 to 5:

● 5: Excellent● 4: Good● 3: Fair● 2: Poor● 1: Marginal● No signal: no signal detected on the network.● Not applicable: this parameter does not apply to this network type.

Channel The channel number currently being used for wireless communication. Thisdepends on the network in use, and might differ from the requested channel

(continued)


number. Value is from 1 to 14; countries/regions might limit the range ofapproved channels.

● <number>: value ranging from 1 to 14, depending on country/region.● None: no channel is in use.● Not Applicable: the WLAN is disabled or this parameter does not apply

to this network type.

Note In ad hoc mode, if you are not able to receive or transmit databetween your computer and the HP all-in-one, make sure that you areusing the same communication channel on your computer and theHP all-in-one. In infrastructure mode, the channel is dictated by theaccess point.

Authenticationtype

Type of authentication in use:

● None: no authentication in use.● Open System (ad hoc and infrastructure): no authentication.● Shared Key (infrastructure only): WEP key is required.● WPA-PSK (infrastructure only): WPA with Pre-Shared Key.● Not applicable: this parameter does not apply to this network type.

Authentication verifies the identity of a user or device before granting accessto the network, making it more difficult for unauthorized users to get atnetwork resources. This security method is common on wireless networks.

A network using Open System authentication does not screen network usersbased on their identities. Any wireless user can have access from thenetwork. However, such a network might use WEP (Wired EquivalentPrivacy) encryption to provide a first level of security against casualeavesdroppers.

A network using Shared Key authentication provides increased security byrequiring users or devices to identify themselves with a static key (ahexadecimal or alphanumeric string). Every user or device on the networkshares the same key. WEP encryption is used along with shared keyauthentication, using the same key for both authentication and encryption.

A network using server-based (WPA-PSK) authentication providessignificantly stronger security, and is supported in most wireless accesspoints and wireless routers. The access point or router verifies the identity of auser or device requesting access to the network before granting that access.Several different authentication protocols might be used on an authenticationserver.

Note Shared key and WPA-PSK authentication can only be enteredthrough the Embedded Web Server.

Encryption The type of encryption in use on the network:

● None: no encryption is in use.● 64-bit WEP: a 5-character or 10-hex-digit WEP key is in use.● 128-bit WEP: a 13-character or 26-hex-digit WEP key is in use.● WPA-AES: Advanced Encryption Standard encryption is in use. This is

an encryption algorithm for securing sensitive but unclassified materialby US Government agencies.

● WPA-TKIP: Temporal Key Integrity Protocol, an advanced encryptionprotocol, is in use.

Appendix a(continued)

52

● Automatic: AES or TKIP is in use.● Not applicable: this parameter does not apply to this network type.

WEP aims to provide security by encrypting data over radio waves so that itis protected as it is transmitted from one end point to another. This securitymethod is common on wireless networks.

Access Point HWAddress

The hardware address of the access point on the network to which theHP all-in-one is connected:

● <MAC address>: the unique MAC (media access control) hardwareaddress of the access point.


MiscellaneousThe following table describes the data transmission and receipt information shown on the networkconfiguration page.


Total Packetstransmitted

The number of packets transmitted by the HP all-in-one without error since ithas been turned on. The counter clears after the HP all-in-one is turned off.When a message is transmitted over a packet-switching network, it is brokenup into packets. Each packet contains the destination address as well as thedata.

Total Packetsreceived

The number of packets received by the HP all-in-one without error since ithas been turned on. The counter clears after the HP all-in-one is turned off.

(continued)


Appendix a

54

b Glossary802.11b or g Signalling protocols for wireless networks. 802.11g was developed more

recently and provides more advanced functionality.

access point Also known as a wireless router, an access point provides a secure andflexible connection for your HP all-in-one and other network elements. Awireless network with an access point is called an infrastructure network.

ad hoc A wireless network that does not use an access point.

ASCII American Standard Code for Information Interchange. The standard fornumbers used by computers to represent all the uppercase and lowercaseLatin letters, numbers, punctuation, etc.

authentication A network security method that verifies the identity of a user or devicebefore granting access to the network, making it more difficult forunauthorized users to access network resources. This security method iscommon on wireless networks.

autoIP A feature of the installation software, which determines the configurationparameters of devices on the network.

DHCP Dynamic Host Configuration Protocol. A server on the network thatsupplies configuration parameters to devices on the network. On smallnetworks, this could be a router.

DNS Domain Name Service. When you use the web or send an e-mailmessage, you use a domain name to do it. For example, the URL http://www.hp.com contains the domain name hp.com. The DNS on theInternet translates the domain name into an IP address. Devices use theIP addresses to refer to one another.

DNS-SD See DNS. The SD portion stands for Service Discovery. This is part of aprotocol developed by Apple that enables automatic discovery ofcomputers, devices, and services on IP networks.

DSL Digital Subscriber Line. A high-speed connection to the Internet.

Ethernet The most common local network technology that connects computersusing copper cabling.

Ethernet cable The cable used to connect network elements in a wired network. TheCAT-5 Ethernet cable is also known as a straight-through cable. Whenusing an Ethernet cable, the network elements must be attached to arouter. The Ethernet cable uses an RJ-45 connector.

EWS Embedded Web Server. A browser-based utility that provides a simpleway to manage your HP all-in-one. You can monitor status, configureHP all-in-one networking parameters, or access HP all-in-one features.For more information, see Use the Embedded Web Server.

HEX Hexidecimal. The base 16 numbering system, which uses the digits 0-9plus the letters A-F.


hub No longer used much in modern home networks, a hub takes its signalfrom each computer and sends it to all of the other computers connectedto the hub. Hubs, are passive; other devices on the network plug into thehub in order to communicate with one another. A hub does not managethe network.

IP address A number that uniquely identifies the device on the network. IP addressesare assigned dynamically through DHCP or AutoIP. You can also set up astatic IP address, though this is not recommended.

infrastructure An infrastructure network uses a router, switch, or access point toconnect network elements.

MAC address Media Access Control (MAC) address that uniquely identifies the HP all-in-one. This is a unique 12-digit identification number assigned tonetworking hardware for identification. No two pieces of hardware havethe same MAC address.

NIC Network Interface Card. A card on your computer that provides anEthernet connection so that you can connect your computer to a network.

RJ-45 connector The connector on the ends of an Ethernet cable. Although standardEthernet cable connectors (RJ-45 connectors) look similar to standardtelephone cable connectors, they are not interchangeable. An RJ-45connector is wider and thicker and always has 8 contacts on the end. Aphone connector has between 2 and 6 contacts.

SSID Service Set Identifier. A unique identifier (up to 32 characters) thatdifferentiates one wireless local area network (WLAN) from another. TheSSID is also referred to as the network name. This is the name of thenetwork to which the HP all-in-one is connected.

router A router provides a bridge between two or more networks. A router canlink a network to the Internet, link two networks and connect both to theInternet, and help secure networks through the use of firewalls andassigning dynamic addresses. A router can also act as a gateway, while aswitch cannot.

switch A switch makes it possible for several users to send information over anetwork at the same time without slowing each other down. Switches allowdifferent nodes (a network connection point, typically a computer) of anetwork to communicate directly with one another.

WEP key The passkey for Wired Equivalent Privacy encryption, which provides afirst level of security against casual eavesdroppers.

WPA Password orPasskey

The password for Wi-Fi Protected Access. The passkey is 8 to 63characters long, including spaces. WPA provides security by verifying theidentity of a user or device before granting access to the network, makingit more difficult for unauthorized users to get at network resources. Thissecurity method is common on wireless networks.

Appendix b(continued)

56

Index

Aaccess point connection 7, 15access point HW address(wireless network settings) 53ad hoc network 19additional computers 5admin password (generalnetwork settings) 50advanced setup 30AirPort 15authentication type (wirelessnetwork settings) 52

Bbase station. see access pointconnectionbroadband Internet 16, 19, 26

Ccable Internet access 8cards, interface 16CAT-5 Ethernet cable 25channel (wireless networksettings) 51Common Internet FileSystem 48communication mode (wirelessnetwork settings) 51computer gateway 12computer-to-computernetwork 19config source (general networksettings) 50configuration page 29, 49connect

using an Ethernet cable 25without an accesspoint 15, 19

connection type screen,Windows 27control panel 29

Ddefault gateway (generalnetwork settings) 50defaults, restoring 29

display summary 29DNS server (general networksettings) 50DSL 8

EEmbedded Web Server (EWS)

password settings 50using 31

encryptionsettings 52troubleshooting 38, 43, 44WEP key 21

Ethernet connectionInternet access 11setting up 25types of 11wireless 13

EWSpassword settings 50using 31

Ffactory defaults 29file system troubleshooting 48firmware version (generalnetwork settings) 49

Ggateway

computer 12default setting 50router 11

general network settings 49

Hhardware address (generalnetwork settings) 49hostname (general networksettings) 49HP Instant Share

Ethernet connection 11wireless ad hocconnection 19wireless infrastructureconnection 8

Iinfrastructure mode 15infrastructure network 7, 11install software

Macintosh 28Windows 27

Instant Share, HPEthernet connection 11wireless ad hocconnection 19wireless infrastructureconnection 8

interface card 16Internet

broadband 16, 26DSL or cable with routergateway 11

Internet accessmodem 12

IPaddress (general networksettings) 49settings 30

Llink config (general networksettings) 51link speed 30

MMacintosh softwareinstallation 28mDNS service name (generalnetwork settings) 50Media Access Control (MAC)address 49memory card security 31multiple computers 5

Nnetwork configuration page 29network connection type(general network settings) 49network interface card 16network name (wireless networksettings) 51


network profile 20network security

settings 32troubleshooting 35, 38, 43,44WEP key 21

network troubleshooting. seetroubleshootingnetwork upgrade 4

Ppassword, Embedded WebServer 50peer-to-peer network 19printer found screen,Windows 27profile, network 20

Rradio, turning off 30recommended networks 7, 11restore network defaults 29RJ-45 plug 25, 55, 56router 7, 11, 26, 33

Ssecurity, network 32set link speed 30settings, restoring defaults 29sharing 5signal strength (wirelessnetwork settings) 51software installation

Macintosh 28Windows 27

SSID(wireless networksettings) 51troubleshooting 36, 38, 39

status (general networksettings) 49subnet mask (general networksettings) 50switch from USB to network 4

Ttotal packets received 53total packets transmitted 53troubleshooting

authentication protocols notsupported by installationsoftware (wireless) 39

cannot find the file oritem 48Common Internet FileSystem 48encryption, WPA, or WPA-PSK (wireless) 38HP all-in-one cannot find mycomputer (wirelessinfrastructure mode) 43HP all-in-one cannot find theWLAN/access point 42multiple WEP keys(wireless) 40network 35No TCP/IP (wired) 46No TCP/IP (wireless) 37others on network canaccess my memorycard 48Printer not Found(wired) 47Printer not Found(wireless) 37setup failed (wireless) 40signal not received bydevice (wireless) 40SSID or WEP key incorrectlyset (wireless) 39unable to determine networkname (wireless) 38unable to discover device(wired) 45unable to discover device(wireless) 41using a cable modemwithout a router (wired) 47verification fails(wireless) 38wired network setup 45wireless discovery 41wireless network setup 36wireless setup wizard 35

turn off the wireless radio 30

Uupgrade from USB tonetwork 4URL (general networksettings) 49

WWEP key

setting up 21troubleshooting 39, 40

Windows softwareinstallation 27wired connection

setting up 25troubleshooting 45

wireless networkssetting up 7troubleshooting 36

wireless radio 30wireless router 8wireless status (wirelessnetwork settings) 51

58

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