Wipro Vendor Scorecard Summary
Transcript of Wipro Vendor Scorecard Summary
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May 13, 2011
Wipro Is A Leader Among Salesforce.com Implementation Service ProvidersExcerpted From The Forrester Wave™: Salesforce.com Implementation, Q2 2011by Liz Herbertwith John C. McCarthy and Mark Grannan
For Sourcing & Vendor Management Professionals
Wipro is A LeAder Among sALesforce.com impLementAtion service providers
Forrester Wave™: Enterprise Salesforce.com Implementation, Q2 ’11
Wipro is a global leader in SFDC implementations and also the leader among the India-based firms. Wipro has worked on more than 90 SFDC implementations to date, including many large and complex rollouts. Wipro’s customer profile is a more complex salesforce.com environment, often with integration back to on-premises (such as SAP or Oracle). The firm’s greatest strength is its integration capabilities with Oracle, SAP, webMethods, and Tibco.
See below for more information on Wipro’s current offering, strategy, and market presence.
Source: Forrester Research, Inc.
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Currentoffering
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Accenture
Deloitte
Appirio
HCL
Wipro
Astadia
Bluewolf
CoreMatrix
Model Metrics
Wipro, with a Forrester score of 3.70,
is a Leader in this Forrester Wave.
Infosys
Cognizant
© 2011, Forrester Research, Inc. Reproduction ProhibitedMay 13, 2011
2Wipro Is A Leader Among Salesforce.com Implementation Service Providers Sourcing & Vendor Management Professionals
Wipro Evaluation Overview
CURRENT OFFERING
Client satisfaction Wipro’s overall average client reference score is 3.56 on a 5-point scale based on three references.
Implementation life cycle
Wipro has a broad range of consulting and implementation expertise for salesforce.com, from a strong process consulting group to strong technical implementation and development capabilities to ongoing support and management.
Skilled resources Wipro has a breadth of capabilities around Salesforce.com, Force.com, AppExchange partners like BigMachines and Eloqua, and numerous other SaaS packages like Taleo and Ariba. Wipro also has a strong practice building custom applications on Azure.
Resources by geography
Wipro has resources well distributed throughout the globe that focus on SaaS delivery.
Vertical expertise Wipro has a strong industry focus in its SaaS offerings, including industry-specific templates in areas like BFSI and loyalty management for CPG/retail.
STRATEGY
Planned investments Wipro has an aggressive investment strategy around SaaS and cloud, including aggressive hiring, investment in technologies, and investment in its Wipro cloud offering, which serves to aggregate multiple SaaS solutions and deliver an integrated business process experience.
Support for advanced pricing models
Much of Wipro’s SaaS practice operates through time and materials or fixed-fee pricing (across consulting services). Some areas include transactional or subscription-based pricing or KPI-based pricing.
Key partnerships Wipro is one of only seven GSI for salesforce.com and is in a reseller relationship for salesforce.com in India. Wipro is a Premier Partner for salesforce.com.
Go-to-market Wipro’s go-to-market strategy is through industry-specific expertise and IP, key partnerships, and penetration with existing Wipro clients.
MARKET PRESENCE
Large SaaS work Wipro primarily focuses on midsize to large SaaS projects.
Geographic mix of clients
Wipro has a well-rounded mix of geographies represented in its SaaS client mix.
Financials Wipro is a leading India-based IT consultancy with a growing, $40-million SaaS practice.
3Wipro Is A Leader Among Salesforce.com Implementation Service Providers Sourcing & Vendor Management Professionals
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executive summAry from tHe forrester WAve™: sALesforce.com impLementAtion, Q2 2011
To help clients with complex, enterprisewide salesforce.com initiatives, Forrester recently evaluated the offerings of 11 leading service providers. In this 46-criteria evaluation of salesforce.com (SFDC) implementation services providers, we found that Accenture and Wipro lead the pack because of their practice maturity, depth and breadth of resources, and suitability for larger, more complex deployments. Specialists like Appirio, Bluewolf, Model Metrics, Astadia, and CoreMatrix also fared well in the evaluation due to their deep technology expertise and their heavy focus on SFDC projects. Global consultancy Deloitte scored high, boosted by its capabilities in larger, more transformational deals and its expertise in change management. India-based providers like Cognizant, Infosys, and HCL lead the market with IP-based solutions such as accelerators, prebuilt integrations, and prebuilt test scripts for SFDC.