Wipro - Transport Initiatives
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© 2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL1
CONNECTKaroPeople * Transport * Cities
11th March 2014
© 2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL2
Agenda
FMG & Transport Overview
Employee Perception Analysis
BMTC Operations Overview
Sustainability Concepts
Way Forward
1
2
3
4
5
© 2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL3
Policy
Procedure
SLAs & Checklist
House Keeping,Landscape & Horticulture
CLA & CLC
Employee Transport Bus & Cabs
Engineering Operations:Energy, Water & Waste ManagementStand By SupplyDG – 155 MVAUPS – 78 MVA
ARENA:- Gymnasium- Recreation - Yoga
EHS & Sustainability
Other Services:- Courier - E-Stationary- Name Plates- Business Cards- Photocopiers
Occupational Health Centers
Pantry & Cafeteria
Help Desk 24/7
Telecom Operations & Conferencing
Event Management
Facilities Management Group- Gamut of Operations
© 2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL4
FMG India Score Card
• Mn Sq. ft. of Space
• Locations ISO 14001 & OHSAS 18001 certified
• Thousand Employees catered to
• Mn Lt of Fresh Water consumed per month
• Mn KWH of Energy consumed per Month
• Thousand Employees Commute by Bus & Cabs daily
• Thousand Meals served daily across our Cafeterias
• Mn Lt of Water is Recycled & used in-house per month
1 9
2 2
1 6 0
1 0
2 9
4 2
6 2
7 5
6
6
© 2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL5
Overview of Wipro Transport - Bangalore
Overview BDC
Transport
Catering to 40,000
employees base across 19 locations
Servicing- General, Shift,
Inter-Office, Late-Evening,
Night and Special Needs
10,000 employees transported
every day using 98 buses and
450 cabs
Operating over 2,000 trips per day clocking 100,000 KM a
day
User First: Dedicated 24x7 Help desk, IT Applications, Info through
SMS
Sustainability– Promoting
cycling, Electric Cars, Railway transport and car pooling Operations
Excellence: On Time arrival and
Departure – Over 98%
Supported by 55 team members
and 19 business partners
100% on time Vendor payment & obtaining No-Due certificate
month on month
© 2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL6
Perception Map
Employee transportation
Quality of buses
Flexibility
Routes
Travel time and Comfort
Cost
Services to different sectors
in City
Service Transaction and Perception Points
© 2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL7
The thought of CBS roll off, though initiated, had not taken off smoothly.
Customer Experience/ Cost/ Flexibility was still an hindrance
though CBS discussion got rolled out
The team at Wipro was looking for all possible
alternatives to go friendly with Customer Experience/
Cost/ Flexibility.
Constant talks/ meetings with BMTC officials and in-turn gaining confidence to enhance public transport
as an option to cater Wipro was the best alternative
thought of
CBS (Common Bus Services)
Customer Experience/ Cost/ Flexibility - 2007
Availability of Alternate Transport - 2007
© 2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL8
Critical Perception Points
Customer Experience- 2007
Cost/ Flexibility - 2007
Customer Experience/ Cost / Flexibility - 2014
Evolution from 2007 to date, Customer Experience/ Cost/ Flexibility has reached level above
“Unbelievable” Perception point. With introduction of different types of buses, comfortability and route flexibility, Wipro has emerged in contributing beyond the brim
© 2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL9
May 09 May 10 May 11 May 12 May 13 14-Mar0
2000
4000
6000
8000
10000
12000
14000
1750
4826
6550
8350
10050
11080
90
271
390
520
650
690
Users Trips
BMTC Initiative at EC
BMTC – Routes Operated 5 Year BMTC Users Trend
633 % (In 5
Years)
766 %(In
5years
Sl. No
Routes Total
Busses Daily Trips
From To
1 G3 30 146
EC Wipro Gate 6
Brigade Road (MG Road)
2 356C 13 50 Majestic (KBS)
3 BB3 4 8 Peenya 2nd Stage
4 276G 4 12 Vidyaranyapura
5 356P 4 12Basaweshwara
Nagar
6 375A 5 14 Kengeri (KHBQ)7 505 6 15 ITPL
8 505A/201R 2 2 C V Raman Nagar
9 500E 4 8 Hebbal10 356CW 15 120 Silk Board 11 600KB 6 40 Vijayanagar12 348N 1 2 Majestic (KBS)13 KBS3E 10 42 Majestic (KBS)14 505E 10 55 Tin Factory15 600CF 8 35 Banshankari
16 600KD 4 8 Vijayanagar TTMC
17 600KC 1 2 Banshankari18 600M 1 2 Banshankari19 500EK 1 2 Kengeri (KHBQ)20 378A 15 60 Kengeri (KHBQ)21 600NL 6 12 Vijayanagar
150 690
© 2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL10
Reduction in Wipro Buses Due to BMTC
Bus Users Trend No. of Buses Trend
ParametersNumber of
BusesAverage Kms/Day
Average Kms/Annum
Avg KPL per Bus
Fuel Consumed
Reduced CO2/Annum
Buses Run in 2007 177 930 4,014,360
3 1,338,120
Today's Buses 70 6,300 1,587,600
3 529,200
Savings due to BMTC 107 9,630 2,426,760
808,920 2,184,084
2008 March
2009 March
2010 March
2011 March
2012 March
2013 March
2014 March
0
1000
2000
3000
4000
5000
6000
7000
8000
9000
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
8504
6800
6098
4441
3752 3700
2899
2008 March
2009 March
2010 March
2011 March
2012 March
2013 March
2014 March
0
20
40
60
80
100
120
140
160
180
200
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
177
161
139 138126
108
70
© 2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL11
Ecological Sustainability
Per Day Per Month Per AnnmumReduced Kms
0
500000
1000000
1500000
2000000
2500000
9,630202,230
2,426,760
Per Day Per Month Per AnnmumReduced Diesel
0
100000
200000
300000
400000
500000
600000
700000
800000
900000
3,21067,410
808,920
Per Day Per Month Per AnnmumReduced CO2
0
500000
1000000
1500000
2000000
2500000
8,667182,007
2,184,084
© 2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL12
Employees
•Coverage – Any time service
(ATBS)
•Economic
•Increased Route Coverage.
•Variety of Buses ((Volvo, BIG10,
Jn Nurm & Suvarna )
•Services through NICE Road &
Elevated Flyover- Reduced Travel
Time
•Flexibility – Travel across with
same Bus pass.
•Increased Employee C-Sat
Society
•Reduced Pollution
•Reduced CO2 Footprint
•Decongestion of Roads
•Meet Infrastructural demand
Organization
•Support Scalability
•Cost Saving
•Optimisation
•Capitalization on public transport
Wipro with Societal Approach
ELCIA annual report (2009-10) stated “ Wipro’s public transport adoption is a success story that is unparalleled in the recent times”
Wipro’s Sustainability Report (2009-10) states that “Wipro has focused on minimizing the carbon footprint by encouraging public transport systems and car pooling, optimizing public bus routes and by providing end-to-end transport services. 48 % of our India employees use the company operated transport services, 14 % use their personal vehicles while the remaining 38% use public transport. The GHG Footprint onaccount of employee commute, ammounting to 42,745 tonnes is a significant reduction from 51,210 tonnes in 2008-09”
© 2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL13
BMTC Success Story Sharing Session
Dear All, As a part of its Ecological Sustainability initiative – eco-eye, Wipro is pleased to invite you to the Eco Forum - a platform for sharing best practices in ecological sustainability. In this edition of the Eco-Forum, Mr. Syed Zameer Pasha (IAS), Managing Director - Bangalore Metropolitan Transport Corporation (BMTC), has kindly consented to be the Guest Speaker. We will be sharing the success story on use of Public Transport (BMTC) by Wipro Employees at our Electronic City Campus followed by an interaction session with MD of BMTC. The event details are as under:Date: Feb 1st, 2010Time: 12.00 noon followed by lunchVenue: Wipro’s Electronic City Campus (EC – 3), Ground Floor (Adjacent to Kamat Cafeteria) We look forward to meeting you at the event. RSVP: [email protected] (About Eco Eye: A concerted Wipro-wide initiative to transform the way we do business & engage all our stakeholders. The initiative aims to make Wipro ecologically sustainable in every dimension. Website Refer www.wiprocorporate.com/ecoeye/)
© 2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL14
Present Public Transportation System
Parking
Facility
BMTC Boarding Point
BMTC Control Point
Employee Alighting Area
© 2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL15
BMTC Bus Stop at Wipro
Before After
No Footpath at the alighting point
No Footpath/Signage at the Boarding point
Earmarked Footpath & Dedicated BMTC Alighting Point
Earmarked Footpath & Dedicated BMTC Boarding Point
© 2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL16
BMTC Bus Stop Enhancement
Before: No Road Divider
After: Enhanced Road Divider & Proper Signage
© 2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL17
Facility available for BMTC Staff
© 2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL18
Bus Day at Wipro
© 2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL19
Wipro Transport – In News
© 2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL20
Commendation
This is really a great initiative…I am dropping my car on some of the days and using these services. BIG10 is a big hit. Ragavendra Annarao
The frequency of the buses is fantastic ! Great Job by the FMG !!
Yogesh Ganesh Diwakar
GOOD GOOD GOOD. I don't have any other words to say.
Guhagiri Guhanamasivayam
Thanks for the invite. It’s very good to hear such good things happening at EC IT Campus. The session was fantastic and the information was phenomenal. These sessions inspires all and contributes a lot to the go green environment. Personally I learnt more on green aspect and the information on BMTC. Dilip Tiwari, Mindtree
The frequency of the buses is fantastic ! Great Job by the FMG !!
Yogesh Ganesh Diwakar
This is fantastic and buses are within campus so that as a user gives me the comfort of not walking far out or jostling in crowds! Veena Padmanabhan
This is so good for not only people using the 2/4 wheelers. But also for people who happen to miss their Wipro busses. :-) Ganesh Praveen
© 2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL21
Hard Work being Recognized
© 2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL22
Best Peoples Manager – 2009 Achieved
© 2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL23
Way Forward
Electronic City SJP 2 SJP 1
Total employees as on date 22000 11083 900Travelling by personal car 1736 1050 191Personal 2 wheeler 2815 1800 141Get dropped by 4W or 2W 250 200 Company cab (BPO & 24X7) 2300 2270
Company Bus (pass holders) 2749 951By auto (estimated) 500 250 BMTC 11080 3500 Bicycles 70 40 Walk to office 500 250 Buses operated by Wipro 70 28
• Consultant been on-boarded to access ways in which public transportation can be increased at all locations
• Wipro stepping towards greener tomorrow• Wipro mobility vision by moving entire bus transport to BMTC in Bangalore during
the coming years• During current FY, Wipro has replicated the concept of Bangalore in other locations by
moving to public transport at Mumbai (Suburban Railway) and NCR (Delhi Metro)
© 2012 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL24
Thank You
Umesh M
Senior Manager- Facilities Management Group