Wipro - IAS Server Certificationdocshare01.docshare.tips/files/13294/132945083.pdf · 2016. 5....

© 2010 Wipro Ltd - Internal & Restricted

Wipro - IAS

Server Certification

Reference Materials

Disclaimer: This document contains proprietary information of Wipro Ltd – IAS. No part of this publication may be reproduced,

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All product names referenced herein are trademarks of their respective companies.

© 2009 Wipro Ltd - Confidential 2 © 2010 Wipro Ltd – Internal & Restricted 2

Topics - Overview

Hardware

• Backup devices

• Basics

• Dell Server

• HP Server

• IBM Server

• Networking

• Storage Basics

• Troubleshooting

• Wipro Servers

Software

• Antivirus

• Linux Server Diag.

• Toolkit

Process

• Care, Handling & Best Practices

• Process Basics

• Server Management


Server Hardware Basics

© 2010 Wipro Ltd - Confidential 4 © 2010 Wipro Ltd - Internal & Restricted 4

What is ESD ?

ESD : Electrostatic discharges

Most severe form of electromagnet interference (EMI).

The following are the most common

causes of ESD:

Moving people

Low humidity (hot and dry conditions)

Improper grounding

Unshielded cables

Poor connections

Moving machines


Source of ESD voltage

Typical Electro Static Voltage in KV at a relative humidity of 20%

Walking across Vinyl floor 12 KV

Walking across synthetic carpet 35 KV

Opening a plastic bag 20 KV

Arising from a foam cushion 18 KV

Sliding plastic box on a carpet 18 KV

Removing plastic tape for a PC board 12 KV

Removing shrink film from PC board 12 KV

Triggering a vacuum solder remover 8 KV

Spraying aerosol freezer spray 15 KV


Devices Susceptibility to ESD damage

Device type ESD susceptibility

Bipolar transistors 380 to 7000 Volt

CMOS logic devices 250 to 3000 Volt

EPROM devices 100 volt

Film resistors 300 to 3000 Volt

TTL logic devices 1000 to 2500 Volt

Microprocessor chips as low as 10 Volt


ESD safe work areas and protective equipment

Workstations where static sensitive equipment is handled must be equipped with the following equipment:

Bench top grounding points ESD protective table top or mat Wrist strap and grounding points Protective clothing, including hair protection ESD safe floor area ESD safe chair Ionized air blower ESD safe containers


ESD safe work areas and protective equipment

When repairing equipment out in the field the minimum

equipment to ensure a measure of ESD protection is:

Anti-static conductive mat and grounding cable

Wrist strap and grounding cables

Supply of protective bags and other suitable containers

Field Service Technicians must also wear suitable clothing

and avoid handling objects that can generate dangerous

electrostatic potentials. These objects include non

protective bags and containers, beverage and food

containers, and furniture.


10 Point to Avoid ESD Damage

1. Make sure you have a reliable ground point available near the work site

2. Connect your body to the ground point with a wrist strap

3. Ground all equipment you are working on with ground straps

4. Handle PC components only on a grounded anti-static work surface

5. Do not wear clothing which generates static electric charges every time you move

6. Do not handle static generating objects while working on PC hardware

7. Store all chips and other components in appropriate anti-static containers

8. Keep all PC cards in anti-static envelopes until required

9. Be sure to turn off the power and remove the power plug from all equipment before working on it

10.Do not plug in or remove devices such as printers and modems while the power is on


Typical antistatic devices


Discharging through the power-supply unit


Care and Handling - Systems

Use the following guidelines to properly handle and care for your system

Protect the system from extremely low or high temperatures. Let the system warm (or cool) to room temperature before using it.

Keep the system away from magnetic forces.

Keep the system dry. Do not wash the system with a wet cloth or pour fluid into it.

Protect the system from being bumped or dropped.

Check the system for condensation. If condensation exists, allow it to evaporate before powering on the system.

Keep the system away from dust, sand, and dirt.


• Near a Properly grounded, three-pronged power outlet for 200-240V

• Clean and relatively free of excess dust

• Well-ventilated and away from sources of heat, with the ventilating openings on the server kept free from obstructions

• Maximum ambient temperature shouldn't exceed 35 oC ( 95 oF)

• Isolated from strong electromagnetic fields and noise caused by electrical devices such as elevators, copy machines, air conditioners, large electric motors, radio and TV transmitters, and high frequency security devices

• Access space provided for handling the cables connected to the server

•Clearance provide for cooling and air flow

Selecting a Sight


Server Fundamentals

Backplane board for RAID

Hot Plug Drive bays

Redundant Power Supplies

SMP Motherboard

A server is a multi user computer that runs networked, mission critical applications.


Typical Server Motherboard

PCI/ PCI-X 66/100/ 133MHz, 64-

bit Slots

Gigabit Ethernet

4/8 DDR DIMM

Sockets

Ultra 320

SCSI

Ultra 320

SCSI

PCI, 32-bit /

33MHz Slots

Adaptec U320

SCSI Chip

ATI Rage Video

with 4/8MB SGRAM ATI

Rage XL /

Rage IIC

Adaptec

AIC-79xx*

South

Bridge

EMP

Primary

Secondary

BMC

Dual Xeon DP

Processor

North

Bridge


Server Architecture - Fundamentals

The Five Pillars of a Server architecture are;

Performance

Reliability

Availability

Manageability

Scalability


Performance

The ability to run applications with a reasonable response time for each of the many users.

– Processors (Speed, no of proc)

– High Bandwidth CPU-Memory Bus

– High Bandwidth I/O Bus & Controllers (SCSI,SATA and SAS)

– Memory (Capacity, Speed)

– Operating System Support

– Ethernet (10/100/1000/10000 Mbps)

Implementing Performance


Reliability

The ability to perform correctly and consistently

Implementing Reliability

Highly integrated Motherboard

Onboard Disk controller , Ethernet and VGA

Onboard Local and remote management

High integration results in high Reliability – High MTBF(Mean Time Between Failures)

ECC (Error Checking and Correction) Memory


Availability

The ability to tolerate different degrees of failure.

Implementing Availability

EMP (Emergency Management Port)

Management Software (ISC LDCM LDSM)

PHP (PCI Hot Plug) Support

Redundant Power Supply

RAID (Redundant Array of Independent Disks)

Hot Swappable Hard disk


Manageability

The feature that enables planning, monitoring and controlling under normal & abnormal conditions of work.

Implementing Manageability

ISM (Intel Server Management) – Local Management

Super Doctor III – Local Management

EMP (Emergency Management Port) – Remote Management

WAC ( Wipro Active Console)


Scalability

The ability to perform at the same level when the load is increased.

Implementing Scalability

Max Memory supported

Max PCI / PCI-X / PCI Express slots available

Max processor speed supported

Max no of drives mounting

22 © 2010 Wipro Ltd – Internal & Restricted 22

Essentials of Servers

Feature Technology

Performance CPU/Chipset,Memory

Reliability High Integration, ECC

Availability Fault Detection & Correction

Manageability Local & Remote Management

Scalability Headroom for Growth

© 2010 Wipro Ltd - Internal & Restricted 23

Platform, Technology & RAID


Technology Overview

• Processors

• Memory

• Chipset

• Networking

• RAID & HBA


Processor Platform & Technology


Classification


UP / DP / MP


EM64T


HT – Hyper Threading


Dual Core Technology


Dual Core with Hyper Threading


Quad Core Technology


FSB – Front Side Bus


AMD Platform - Classification


AMD – Integrated Memory Controller


AMD – Features


AMD – Direct Connect Architecture


Intel VT – Virtualization Technology


Intel Processor Feature - XD


Intel / AMD – Common Features


Intel Processor Number Series


AMD Processor Number Series


Utilities

© 2010 Wipro Ltd – Internal & Restricted 44

Memory Platform & Technology


DDR - 1


DDR –II & Differentiation


Comparison


FBDIMM


FBDIMM – Definition


FBDIMM – AMB Technology


FBDIMM – Benefits


DDR – View


DDR 3 – Specifications


DDR 3 – A Comparison


DISK SUB SYSTEM


SCSI

What is SCSI ?

Advantages of SCSI ?

Major Components of SCSI

Various SCSI Standards

SCSI Connectors / Interface

SAF-TE

SMART


Small Computer System Interface

SCSI : Small Computer System Interface

Pronounced scuzzy

Allows Multiple peripheral devices connection

Accessed concurrently, simultaneously, or in sequence, as

needed.


What do you gain with SCSI?

Expensive but good.

More versatile Systems.

Free access to use many and good units

It is easy to add Accessories / Drives.

Gives a better performance.



1. Host adapter card containing one controller and a terminator

2. SCSI Bus (also called a SCSI Cable)

3. SCSI compatible peripheral devices (disks, CD-ROM, tapes, etc.)

4. A terminator representing the end of the SCSI bus


SCSI is intelligent

SCSI is remarkable in having an intelligent protocol, which assures maximum

utilization of the data transfer. The basis of SCSI is a set of commands Each

individual device holds its own controller, which interprets these commands.


SCSI Specifications

Wide Ultra SCSI utilizes a 16-bit bus and can support data transfer rates of up to 40

MB/second. It supports up to 16 agents.

Wide Ultra2 SCSI is a 16-bit bus and can support data transfer rates of up to 80 MB/second. It

can support up to 16 agents – LVD (Low Voltage Differential)

Ultra 160 SCSI is a 16-bit bus and can support data transfer rates of up to 160 MB/second. It

can support up to 16 agents – LVD (Low Voltage Differential)/ SE (Single Ended)

Ultra 320 SCSI is the latest Technology of SCSI Data transfer and it supports data transfer rates

of upto 320 MB/Second


50pin narrow connector ( 8bits wide data bus)

68pin wide connector (16bits wide data bus)

Types of SCSI Connectors


Types of SCSI Connectors

68pin VHDCI connector (external 16bits wide data bus))

80pin connector

(internal 16bits wide data bus).

80pin connectors are mainly for hot swappable feature


SATA


SAS


SAS

A typical Serial Attached SCSI system would consist of the following basic components: An Initiator is a device that originates device service and task management requests to be processed by a target device and receives responses for the same requests from other target devices. Initiators may be provided as an on-board component on the motherboard (as is the case with many server-oriented motherboards) or as an add-on host bus adapter. A Target is a device containing logical units and target ports that receives device service and task management requests for processing and sends responses for the same requests to initiator devices. A target device could be a hard disk or a disk array system. A Service Delivery Subsystem is the part of an I/O system that transmits information between an initiator and a target. Typically cables connecting an initiator and target with or without expanders constitute a service delivery subsystem. Expanders are devices that are part of a service delivery subsystem and facilitate communication between SAS devices. It facilitates connection of multiple SAS End devices to a single initiator port.

http://en.wikipedia.org/wiki/Task_Management_Functionhttp://en.wikipedia.org/wiki/Host_bus_adapterhttp://en.wikipedia.org/wiki/Task_Management_Functionhttp://en.wikipedia.org/wiki/Hard_diskhttp://en.wikipedia.org/wiki/Disk_arrayhttp://en.wikipedia.org/wiki/Input/output


SAS

SAS and SATA Connector Compatibility


Solid-state drive


A solid-state drive (SSD) is a data storage device that uses

solid-state memory to store persistent data. Unlike flash-

based memory

cards and USB flash drives, an SSD emulates a hard disk drive

interface, thus easily replacing it in most applications. An SSD

using SRAM or DRAM (instead of flash memory)

is often called a RAM-drive.

Solid-state drive


Solid-state drive features

An SSD is commonly composed of either DRAM volatile memory or

NAND flash nonvolatile memory.

They are often packaged in standard disk drive form factors (1.8-inch,

2.5-inch, and 3.5-inch).


Solid-state drive advantages

Faster start-up, as no spin-up is required (RAM & Flash).

Typically, fast random access for reading, as there is no read/write head to move

(RAM & Flash).

· Extremely low read latency times, as SSD seek-times are orders of magnitude

lower than the best current hard disk drives. (RAM) In applications where hard

disk seeks are the limiting factor, this results in faster boot and application launch

times (RAM &Flash).

· Extremely fast write (RAM, nearly the same for best modern flash).

· No noise: a lack of moving parts makes SSDs completely silent, unless, as in the

case of some high-end and high-capacity models, they have cooling fans attached

(RAM & Flash).


Difference between SSD & HDD


HBA Comparison


System I/O


PCI Overview


PCI - X Overview


PCI -X View


PCI Keying


PCI Express (PCI-e)


PCI-e Interconnect


PCI Express - View


Comparison Table


Server Platform Chipset


Definition & Example

A set of chips that provides the interfaces between all of the PC's subsystems. It provides the buses and electronics to allow the CPU, memory and input/output devices to interact. Most Intel chipsets, which are contained on two to four chips, also include built-in EIDE support. In the past, Intel used the name "Triton" for its chipsets. It also used the name PCI set for PCI-based chipsets. Desktop Chipset:810/845/845GV/865/910/945G/Q35 Server Chipset Family:3000/5000/7000


Chipset Comparison Logical Diagram

3000 Family 5000 Family 7000 Family


Redundant Array of Independent Disks


Raid Types

• Host Raid / Firmware Raid

•SATA

•SAS

•SCSI

• ROMB

• ZCR

• PCI / PCI-X / PCI –E Raid

• How to

• Best Practice


RAID 1


RAID 0


RAID 5


RAID 10


RAID 6


RAID LEVELS COMPARISON


Wipro Netpower Servers


Wipro Nomenclature

Net Power - Z 2 5 XX

Proc Type No. of Procs Form Factor

Z = Xeon 1 = Uni Proc 1 = 1U

O = Opteron 2 = Dual Proc 2 = 2U

I = Itanium 4 = Multi Proc 4 = 4U

5 = Tower

6 = Blades


Wipro Models

Uni-Processor

Z1502

Z1505

O1101

Dual Processor

Z2501R

Z2503R

Z2108

Z2204

Z2601

O2501

O2502

Quad Processor

Z4402

O4401

O4402


NP Z1502(Entry Level)


NP Z1502


NP Z2102


NP Z2501


NP Z2503


NP Z2502


Wipro 4 Way servers – Z4402


Wipro Blade Server - WNB 1400

Blade Server Chassis

Compute Blades

Blade Management

Module

Fiber Channel Switch

Module

Ethernet Switch Module

Fiber Expansion Cards

Ethernet Expansion Card

Deployment Manager


NetPower Z1505: Uni Processor Server

CPU

– Intel® Quad Core 2.4 GHz (X3220) with 8 MB &

1066 MHz Motherboard

– Intel® 3200 Board Memory: 2 x 2GB DDR2 667 MHz Unbuff ECC

HDD

– 2 x 146GB 15K RPM 3.5” SAS HDD

– 4 Hot Swap HDD cage RAID Card

– 4 Port SAS Controller with Host RAID 0 & 1 620 Watts (1+1) Redundant Power Supply


NetPower Z2501R: Dual Processor Server

CPU

– Intel® Quad Core 2.33 GHz (E5410) with 12 MB

& 1333 MHz Motherboard

– Intel® 5000V Board Memory: 4 x 2GB DDR2 667 MHz Reg ECC

HDD

– 4 x 146GB/300GB 15K RPM 3.5” SAS HDD

– 4 x Hot swap HDD Cage RAID Cards

– 8 Port SAS RAID Controller with 512 MB cache 620 Watts (1+1) Redundant Power Supply


NetPower Z2215: Dual Processor Server

NetPower Z2215: Dual Processor Server

CPU

– Intel® Quad Core 3.0 GHz (E5472) with 12 MB &

1600 MHz Chipset

– Intel® 5400 Chipset Memory: 4 x 4GB DDR2 667 MHz Reg ECC

HDD

– 5 x300G 15K RPM 3.5” SAS HDD RAID Cards

– 8 Port SAS RAID Controller with 512 MB cache


NetBlade 1600

Chassis

– (2+2) 1000 Watts Redundant Power Supply

– 5 x 300 GB 2.5‟‟ 10K RPM

– 1 x Storage Controller (Optional Redundant

Controller)

– 1 x Ethernet Switch ( Optional Redundant Switch) Compute Blade Z2601

CPU

– Intel® Quad Core 2.33 GHz (E5410) with 12 MB

& 1333 MHz Motherboard

– Intel® 5000P board Memory: 4 x 4 GB DDR2 667 MHz Reg ECC


CPU

Intel® Quad Core 2.66 GHz (X3450) with 8 MB Motherboard

Intel® 3420 Board

Memory: 2 x 2GB DDR3 1066 MHz Unreg ECC

HDD

2 x 146GB 15K RPM 3.5” SAS HDD

4 Hot Swap HDD cage

RAID Card

4 Port SAS Controller with Host RAID 0 & 1

620 Watts (1+1) Redundant Power Supply

NetPower Z1530: Nehalem-Uni Processor Server


CPU

Intel® Quad Core 2.0 GHz (E5504) with 4 MB cache & 4.8 GT/sec QPI Intel® Quad Core 2.4GHz (E5530) with 8 MB cache & 5.86 GT/sec QPI

Motherboard

Intel® 5500 Board

Memory: 4 x 2GB DDR3 1066 MHz UnReg ECC

HDD

2 x 146GB 15K RPM 3.5” SAS HDD

4 Hot Swap HDD cage

RAID Card

4 Port SAS Controller with Host RAID 0 & 1

700 Watts Single Power Supply

NetPower Z2531: Nehalem-Dual Processor Server


CPU

Intel® Quad Core 2.0 GHz (E5504) with 4 MB cache & 4.8 GT/sec QPI

Intel® Quad Core 2.4GHz (E5530) with 8 MB cache & 5.86 GT/sec QPI

Chipset

Intel® 5520 Chipset

Memory: 4 x 4GB DDR3 1066 MHz Reg ECC

HDD

5 x300G 15K RPM 3.5” SAS HDD

RAID Cards

8 Port SAS RAID Controller with 512 MB cache

NetPower Z2243: Nehalem based Dual Processor Server


NetPower Models based on Intel 5500 Chipset


Wipro NetPower Z2531

Processor Support Intel® Xeon® Processor 5500 series-Dual CPU capable

Chipset Intel®5500 chipset

Memory Capacity 8 Un-buffered/Registered DIMM slots-32 GB Memory Exp. Native DDR-3 at 800/1066/1333MHz (4+4 Configuration)

Channel-Independent Mode/ Channel-Mirroring Mode

Demand Scrubbing Mode/ Patrol Scrubbing Mode

Disk Controller 6 SATA/SATA-II ports (3Gbps) with Intel® Embedded Server RAID Technology (0,1,10) with optional RAID 5

Expansion Slots

2 half-length PCIe2 x8 slot/ 1 half-length PCIe2 x4 slot (x8 connector)

1 half-length PCIe1 x4 slot / 1 half-length PCI 32/33 5V slot

Ethernet Dual Intel® Gigabit Ethernet

Power Supply Single 700 Watts/ Redundant 750 Watts (2+1)

Management iBMC with IPMI 2.0 support for remote management Intel® System Management Software 2.0 with Intel RMM3 upgrade option





Memory Capacity 6 Un-buffered/Registered DIMM slots-24 GB Memory Exp. Native DDR-3 at 800/1066/1333MHz (3+3 Configuration) Memory Mirroring Supported

Disk Controller 6 SATA/SATA-II ports (3Gbps) supporting RAID levels 0,1,10 with optional RAID 5

Expansion Slots

2 PCIe2 x8 slot/ 1 PCIe2 x4 slot

1 PCIe1 x4 slot / 2 PCI 33 MHz slot



Management Super Doctor III-Optional IPMI 2.0 with Dedicated LAN for Remote Management





Memory Capacity 6Un-buffered/Registered DIMM slots-24 GB Memory Exp. Native DDR-3 at 800/1066/1333MHz (3+3 Configuration) Memory Mirroring Supported


Hard Disk Drive Bays 4 x 3.5’’ Hot swap SAS/ SATA

Expansion Slots

2 Full height half-length I/O slot


Power Supply Single 520 Watts High Efficiency


1U Rack Mount





Memory Capacity 6 Un-buffered/Registered DIMM slots-24 GB Memory Exp. Native DDR-3 at 800/1066/1333MHz (3+3 Configuration) Memory Mirroring Supported

Disk Controller LSI 1068E 8 Port SAS Controller supporting RAID levels 0,1,10 with optional RAID 5

Expansion Slots





Management Super Doctor III –Optional IPMI 2.0 with Dedicated LAN for Remote Management


NetPower Models based on Intel 5520 Chipset





Memory Capacity 12 Un-buffered/Registered DIMM slots-96 GB Memory Exp. Six Channel Native DDR-3 at 800/1066/1333MHz Channel-Independent Mode/ Channel-Mirroring Mode Demand Scrubbing Mode/ Patrol Scrubbing Mode

Disk Controller 6 SATA/SATA-II ports (3Gbps) with Intel® Embedded Server RAID Technology (0,1,10) with optional RAID 5

Expansion Slots

1 PCIe2 x8 slot (x16 mechanical)/ 3 PCIe2 x8 slot (x8 mechanical)

1 PCIe x4 slot (x8 mechanical shared w/optional SAS module)/1 PCI 32/33 5V slot

Ethernet Dual Intel® Gigabit Ethernet with Intel® Virtualization Technology







Memory Capacity 12 Un-buffered/Registered DIMM slots-96 GB Memory Exp. Native DDR-3 at 800/1066/1333MHz-Memory Mirroring Supported


Expansion Slots



Ethernet Dual Intel® Gigabit Ethernet supporting Intel® I/OAT3/ VMDq support for better Virtualization support







Memory Capacity 12 Un-buffered/Registered DIMM slots-96 GB Memory Exp. Native DDR-3 at 800/1066/1333MHz-Memory Mirroring Supported

Disk Controller LSI 1068E 8 Port SAS Controller supporting RAID levels 0,1,10 with optional RAID 5

Expansion Slots

3 PCIe2 x8 slot/









Memory Capacity 12 Un-buffered/Registered DIMM slots-96 GB Memory Exp. Six Channel Native DDR-3 at 800/1066/1333MHz

Disk Controller 6 SATA/SATA-II ports (3Gbps) with Intel® Embedded Server RAID Technology (0,1,10)-Optional SAS Disk Drives

Hard Disk Drive Bays 6 Nos. of 2.5’’ optional expandability to 8 Nos. of Disk drive Bays

Expansion Slots

1 Full Height PCIe2 x16 slot/ 1 I/O Exp Module PCIex8


Power Supply Single 650 Watts/ Optional-Redundant 650 Watts (1+1)


1U Rack Mount

http://www.supermicro.com/products/powersupply/80PLUS/80PLUS_PWS-561-1H.pdf






Disk Controller 6 SATA/SATA-II ports (3Gbps) supporting RAID levels 0,1,10 with optional RAID 5 –SAS Disks Optional

Hard Disk Drive Bays Options of 4 x 3.5’’& 8 x 2.5’’ Hot swap SAS Disk drive Bays

Expansion Slots

1 Full Height & Full Length


Power Supply Options of Single 560 Watts or Redundant 650 Watts (1+1)


1U-4 x 3.5’’SAS & Single 560 Watts

1U-8 x 2.5’’SAS & RPS 650 Watts







Disk Controller Active Midplane 2 Board with SAS Controller-Optional HW RAID

Hard Disk Drive Bays 8 Nos. of 2.5’’ options of fixed 2.5’’ HDDs or SATA Tape Drive

Expansion Slots

One full height+low profile PCI Express* 2.0 riser card

(up to 5 PCIe 2.0 x8 slots)


Power Supply Single 750 Watts/ Optional-Redundant 750 Watts (1+1)


2U Rack Mount







Disk Controller 6 SATA/SATA-II ports (3Gbps) supporting RAID levels 0,1,10 with optional RAID 5 –SAS Disks Optional

Hard Disk Drive Bays 8 x 3.5’’ Hot swap SAS Disk drive Bays

Expansion Slots

2 PCIe2 x16 slot/ 2 PCIe2 x8 slot/ 1 PCIe1 x4 slot / 2 PCI 33 MHz slot


Power Supply Options of Single 560 Watts or Redundant 720 Watts (1+1)


2U-8 x 3.5’’SAS & Single 560 Watts

2U-8 x 3.5’’SAS & RPS 720 Watts



NetPower based on 5500 Chipset

Tower Z2501R Z2531

Tower

Z2502 Z2541

1U Rack Z2118 Z2141

Tower

N.A Z2542

NetPower based on 5520 Chipset

Tower

Z2511R Z2533/

Z2543

Tower

Z2503/

Z2504

Z2544

1U Rack

Z2108 Z2135/

Z2143

2 U Rack Z2204 Z2235/

Z2243

Summary


Please refer below link for more Wipro Net power product details

http://www.wipro.in/Products


IBM Servers


Agenda

IBM Server Overview

Main Components- ServeRaid

Installing IBM Servers

Troubleshooting IBM Servers

Updating Drivers & Firmware Codes

Support Links

Before you Escalate

Standard Testing Procedure


IBM Server Overview

IBM xSeries/SystemX continues to leverage decades of experience in designing, building, and supporting servers to provide the most innovative industry standard servers in the market today. Starting with our x-Architecture Blueprint we delivered innovations like LightPath Diagnostics, Extended PFA, Integrated Service Processor, Software Rejuvenation, etc…


IBM Server Overview


Major Components- ServeRaid

ServeRaid is IBM nomenclature for IBM Raid Controllers. There are different types of ServeRaid controllers available which includes, Host Raid, ZCR, SCSI, SATA/SAS.

Below is table of commonly used ServeRaid models and its connection type for reference.

4L 4Lx 4M 4Mx 4H 5i 6M 6i/6i+ 7t 7e 7k 8e 8i 8k-l 8k

SCSI SCSI SCSI SCSI SCSI SCSI SCSI SCSI SATA SCSISATA

SCSI SAS SATA

SAS SATA

SAS SATA

SAS SATA

MR10M MR10k MR10i MR10il MR10is MR10ie BR10i BR10il M1015 M5014

SAS SATA

SAS SAS SATA

SAS SATA

SAS SATA

SAS SAS SATA

SAS SATA

SAS SATA

SAS SATA

For full range of ServeRaid controller & its compatibility with picture can be found on the link given below. It also consists full technical details as supported raid level, Voltage, Bus etc.

http://www.redbooks.ibm.com/redbooks.nsf/RedbookAbstracts/tips0054.html?Open

http://www.redbooks.ibm.com/redbooks.nsf/RedbookAbstracts/tips0054.html?Open


Installing IBM Servers

IBM Server Guide IBM Server Guide is a tool that simplifies the process of installing and configuring IBM System x and Blade Center servers. Server Guide goes beyond mere hardware configuration by assisting with the automated installation of Windows server operating systems, device drivers and other system components, with minimal user intervention. The goal of Server Guide is to simplify and shorten installation. The built-in intelligence of Server Guide recognizes machine types and models as well as Serve RAID adapters and other hardware criteria. Based on the gathered hardware information, Server Guide offers installation and configuration choices tailored to your system. To Use it only we need to boot with server guide CD and follow the instruction. IBM Server Guide Can Be downloaded from IBM site. Support link has been given in last slides of this training module. Note: Installation from Server Guide CD will erase all existing data on the server, should not be used if required to format only one partition on raid subsystem.


Troubleshooting IBM servers

Standard Methods of Troubleshooting IBM Servers

• POST error messages and error logs which can be viewed using DSA or on system startup.

• System error LED and Light Path diagnostics

• F2 Diagnostics/Enhanced Diagnostic CD

•Diagnostic programs error messages – DSA

We can use BMC/ISMP/IPMI/RSA logs to analyze problem with the server hardware. All these logs can be collected through DSA on condition that Management controller (BMC/ISMP/IPMI/RSA etc.) is properly installed/updated on the system OS while trying to collect DSA logs on top of OS.


Troubleshooting IBM servers Contd…

System error LED & Light Path Diagnostics System error LED & Light Path Diagnostics

System Error LED

Information LED

• Light Path panel is visible from the front of the unit.

This revolutionary technology helps expedite repairs and minimize downtime by quickly and clearly identifying those components that need maintenance. You are alerted to problems via an indicator light on the front of the server.


Troubleshooting IBM servers contd…

To troubleshoot hardware problems IBM has inbuilt (as a bootable CD in old systems) system utility called F2 Diagnostics. We can check system health using this tool. It includes all hardware test included in base system.

To run F2 Diagnosis follow below mentioned steps:

•Boot from Enhanced Diagnosis CD or press F2 when the message F2 for Diagnostics is displayed. •Select either Extended or Basic from the top of the screen. •From the diagnostic screen, select the test you want to run from the list and then follow all instructions.

It will show the result as passed or with some error codes. On hardware related errors troubleshoot with the troubleshooting information from the below link : http://www-947.ibm.com/systems/support/supportsite.wss/selectproduct?taskind=1&brandind=5000008&taskind=2

http://www-947.ibm.com/systems/support/supportsite.wss/selectproduct?taskind=1&brandind=5000008&taskind=2http://www-947.ibm.com/systems/support/supportsite.wss/selectproduct?taskind=1&brandind=5000008&taskind=2http://www-947.ibm.com/systems/support/supportsite.wss/selectproduct?taskind=1&brandind=5000008&taskind=2http://www-947.ibm.com/systems/support/supportsite.wss/selectproduct?taskind=1&brandind=5000008&taskind=2



F2 Diagnostics Snap



Using IBM Dynamic System Analysis (DSA)

IBM Dynamic System Analysis (DSA) collects and analyzes system information to aid in diagnosing system problems. Additionally, DSA creates a merged log that allows users to easily identify cause-and-effect relationships from different log sources in the system. DSA also compares device driver and firmware on the system. DSA Portable: DSA Portable Edition runs from the command prompt on a supported system without altering any system files or system settings. It expands to temporary space on the target system, runs, and deletes all intermediate files after execution completes.

DSA Installable: DSA Installable Edition provides a permanent installation of DSA onto a system. This installation shares a similar command prompt interface with the portable edition.

DSA Bootable: DSA Bootable can be created by ISO downloaded from IBM Site to boot from the same on unavailability of OS.



Using IBM Dynamic System Analysis (DSA)

To Run DSA Follow below steps: Installable edition: Go to StartProgramsIBMDSA Portable Edition: Click on the exe file downloaded as IBM Director Portable Edition. Bootable edition: Boot from the CD. It will auto start and will ask to View/Save the logs. Save in external media (e.g. FDD, USB Stick)

After running DSA (Installable or Portable) logs will be saved in folder c:\IBM_Support\ with system serial number time e.g. 8648IBS_99BAXM1_20080930-183757.xml.gz or 8648IBS_99BAXM1_20080930-183757.zip. Logs will be saved in both .zip and .xml format. Zip folder can be extracted and opening file index.html will show logs in web format. Files with .xml extension needs to be extracted only on the systems where DSA is installed by using following command. This will also save the file in c:\IBM_Support folder with above specified file name format.


Updating IBM servers Drivers & Codes

Using IBM Update Express CD/ Manually

IBM UpdateXpress can help reduce your cost of computing by providing an effective and simple way to update device drivers, server firmware and firmware of supported options contained within the server on most of your System x and BladeCenter products. If you have purchased an IBM server, UpdateXpress is available for download at no additional charge. IBM Update Xpress is ISO downloadable and very easy to update the server with minimal user intervention. We need to boot from the CD and choose components we want to update. This CD automatically recognize server type and updates the codes accordingly. It minimizes wrong updating of codes.

Important points to be considered before updating codes: •There may be some latest updates for particular server equipments. Need to cross verify on IBM site for latest updates and update it manually. Please read readme file before updating firmware codes to ensure all prerequisites. •Ensure to install latest device drivers first before updating firmware codes on a server. Drivers also can be updated with UpdateXpress CD. •To check & download UpdateXpress compatibility and version list visit below mentioned site: http://www-304.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=SERV-XPRESS&brandind=5000008

http://www-304.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=SERV-XPRESS&brandind=5000008http://www-304.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=SERV-XPRESS&brandind=5000008http://www-304.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=SERV-XPRESS&brandind=5000008http://www-304.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=SERV-XPRESS&brandind=5000008http://www-304.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=SERV-XPRESS&brandind=5000008http://www-304.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=SERV-XPRESS&brandind=5000008http://www-304.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=SERV-XPRESS&brandind=5000008http://www-304.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=SERV-XPRESS&brandind=5000008http://www-304.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=SERV-XPRESS&brandind=5000008http://www-304.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=SERV-XPRESS&brandind=5000008http://www-304.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=SERV-XPRESS&brandind=5000008http://www-304.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=SERV-XPRESS&brandind=5000008http://www-304.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=SERV-XPRESS&brandind=5000008http://www-304.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=SERV-XPRESS&brandind=5000008


IBM Server Support Links

IBM System x Warranty Lookup:

http://www-947.ibm.com/systems/support/supportsite.wss/warrantyform?brandind=5000008

Software & Device Drivers:

http://www-304.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=JBAR-3WTLGA&brandind=5000008

IBM DSA:

http://www-304.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=SERV-DSA&brandind=5000008

IBM ServeRaid Software

http://www-947.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=SERV-RAID&brandind=5000008

IBM Server Guide

http://www-947.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=SERV-GUIDE&brandind=5000008

Support for IBM Systems Management

https://www-304.ibm.com/systems/support/supportsite.wss/selectproduct?brandind=5000016&taskind=2

Problem Determination and Service Guide index – Servers

https://www-304.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=MIGR-40462&brandind=5000008

Parts documents by server family (index) – Servers

https://www-304.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=MIGR-48RPEJ&brandind=5000008

http://www-947.ibm.com/systems/support/supportsite.wss/warrantyform?brandind=5000008http://www-947.ibm.com/systems/support/supportsite.wss/warrantyform?brandind=5000008http://www-947.ibm.com/systems/support/supportsite.wss/warrantyform?brandind=5000008http://www-304.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=JBAR-3WTLGA&brandind=5000008http://www-304.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=JBAR-3WTLGA&brandind=5000008http://www-304.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=JBAR-3WTLGA&brandind=5000008http://www-304.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=JBAR-3WTLGA&brandind=5000008http://www-304.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=JBAR-3WTLGA&brandind=5000008http://www-304.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=SERV-DSA&brandind=5000008http://www-304.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=SERV-DSA&brandind=5000008http://www-304.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=SERV-DSA&brandind=5000008http://www-304.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=SERV-DSA&brandind=5000008http://www-304.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=SERV-DSA&brandind=5000008http://www-947.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=SERV-RAID&brandind=5000008http://www-947.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=SERV-RAID&brandind=5000008http://www-947.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=SERV-RAID&brandind=5000008http://www-947.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=SERV-RAID&brandind=5000008http://www-947.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=SERV-RAID&brandind=5000008http://www-947.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=SERV-GUIDE&brandind=5000008http://www-947.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=SERV-GUIDE&brandind=5000008http://www-947.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=SERV-GUIDE&brandind=5000008http://www-947.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=SERV-GUIDE&brandind=5000008http://www-947.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=SERV-GUIDE&brandind=5000008https://www-304.ibm.com/systems/support/supportsite.wss/selectproduct?brandind=5000016&taskind=2https://www-304.ibm.com/systems/support/supportsite.wss/selectproduct?brandind=5000016&taskind=2https://www-304.ibm.com/systems/support/supportsite.wss/selectproduct?brandind=5000016&taskind=2https://www-304.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=MIGR-40462&brandind=5000008https://www-304.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=MIGR-40462&brandind=5000008https://www-304.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=MIGR-40462&brandind=5000008https://www-304.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=MIGR-40462&brandind=5000008https://www-304.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=MIGR-40462&brandind=5000008https://www-304.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=MIGR-48RPEJ&brandind=5000008https://www-304.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=MIGR-48RPEJ&brandind=5000008https://www-304.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=MIGR-48RPEJ&brandind=5000008https://www-304.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=MIGR-48RPEJ&brandind=5000008https://www-304.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=MIGR-48RPEJ&brandind=5000008


Before You Escalate

You must have below mentioned information handy to get required help exploring IBM site:

Machine Product family (e.g. IBM x345)

Machine Type number (IBM 4 digit machine identifier e.g. 8840)

Machine model number (32x)

Machine Serial number (7 Digit Serial Number)

Verify your warranty status - This data will assist IBM in quickly providing a solution to your issue, and ensuring you receive the appropriate level service for which may have contracted. Warranty Status you can check with IBM Site “Warranty lookup” .

IBM Toll Free: 1800-425-6666


Before You Escalate

Apart from system information you should have the following tools ready for diagnosing IBM Servers.

If OS Live and running:

•Latest IBM DSA Installed.

•Management Processor driver properly installed with Mapping layer if applicable .

•Latest Serve Raid Manager Installed .

•Enhanced Diagnostic CD (For systems not having F2 Diagnosis inbuilt)

If OS not running:

•IBM DSA 3.0 Bootable CD.

•Enhanced Diagnostic CD (For systems not having F2 Diagnosis inbuilt).



Basic Diagnostic: - a. Check the Front panel for errors. b. Check the LPD panel for Errors. c. Check the Beep codes. d. Check the Component LED’s for Errors. e. Check for Cable loose connections & Switches etc. Extended Diagnostic: - a. Press NMI Switch and try b. Reset BIOS to defaults c. Reseat memory and add-ons. d. Start server with minimum configuration to identify the faulty component.

No Power, No Display



a. Replace the Spare identified, if any b. Take DSA Reports and analyze – Pre-update DSA c. Run F2 Diagnostics. d. Check System event log and Diagnostic log for errors. e. Update drivers, BIOS and Firmware – (Optional if there is no error reported in System Event log, DSA Log and Diagnostic Log.) f. Take DSA Report and analyze the results – Post-update DSA g. Run Standard peripherals test. i. CD / DVD – Read , Floppy Drive – Read & Write ii. Tape Drives – Read & Write. iii. Network – Ping to Gateway iv. External Storage access – Drive access v. Save and Clear the Existing Hardware event logs. Tools and Utilities Required: DSA Utility IBM Update Express CD - Reference Documents: IBM Server Hardware Maintenance Manual

Resolution & Functionality Check



Basic Diagnostic: - a. Identify the Error from Error message b. Check the Error / POST Codes c. Check the System Event Log through F2 Diagnostics. d. Check the Front panel for errors. e. Check the LPD panel for Errors. f. Check the Beep codes. g. Check the Component LED’s for Errors. Extended Diagnostic: - a. Reset BIOS to defaults b. Update System BIOS & Firmware using update express c. Start server with Minimum Configuration and identify the faulty component.

Error on POST or Not Booting



a. Replace the Spare identified, if any b. Take DSA Reports and analyze – Pre-update DSA c. Run F2 Diagnostics. d. Check System event log and Diagnostic log for errors. e. Update drivers, BIOS and Firmware – (Optional if there is no error reported in System Event log, DSA Log and Diagnostic Log.) f. Take DSA Report and analyze the results – Post-update DSA g. Run Standard peripherals test. i. CD / DVD – Read , Floppy Drive – Read & Write ii. Tape Drives – Read & Write. iii. Network – Ping to Gateway iv. External Storage access – Drive access v. Save and Clear the Existing Hardware event logs. Tools and Utilities Required: DSA Utility IBM Update Express CD

Resolution & Functionality Check



Basic Diagnostic: - a. Diagnose through DSA Log b. Run IBM diagnostics c. Run OS Stress tests d. Check the Front panel for errors. e. Check the LPD panel for Errors. f. Check the Component LED’s for Errors. Extended Diagnostic: - a. Update Drivers , BIOS and Firmware b. Check OS Patches and updates c. Observe system performance d. Eliminate present installed OS.

Issues after OS Boot.



Resolution & Functionality Check a. Replace the Spare identified, if any b. Take DSA Reports and analyze – Pre-update DSA c. Run F2 Diagnostics / IBM Diagnostics d. Check System event log and Diagnostic log for errors. e. Update drivers, BIOS and Firmware – (Optional if there is no error reported in System Event log, DSA Log and Diagnostic Log.) f. Take DSA Report and analyze the results – Post-update DSA g. Run Standard peripherals test. i. CD / DVD – Read , Floppy Drive – Read & Write ii. Tape Drives – Read & Write. iii. Network – Ping to Gateway iv. External Storage access – Drive access v. Save and Clear the Existing Hardware event logs. Tools and Utilities Required: DSA Utility IBM Update Express CD



Raid & HDD related issues

Basic Diagnostic: - a. Diagnose through Raid manager ( From Installed Raid Manager , ServRaid Manager CD or IPSCEND Utility ) b. Diagnose through Raid Log ( DSA or Dump Log ) Extended Diagnostic: - a. Run Stress tools and try to simulate ( SQL IO Stress , HP Data creator , Multiple DD commands in Linux / Unix) b. Update Raid Driver & Firmware, Backplane Firmware & HDD Firmware, and then Observe. Resolution & Functionality Check: - a. Replace the Spare identified, if any b. Update Raid Card Drivers and then Firmware, if the replaced spare is Raid Card. c. Update backplane Firmware d. Run a disk subsystem stress tool like SQL IO Stress / HP Data creator / Multiple DD Commands.



e. Take the Raid Logs after stress test and analyze. f. Ensure there is no predictive failure in any HDD, through raid manager / dumplogs. g. Run DSA and confirm there is no error. h. Run Standard peripherals test. i. CD / DVD – Read , Floppy Drive – Read & Write ii. Tape Drives – Read & Write. iii. Network – Ping to Gateway iv. External Storage access – Drive access i. Save and Clear existing event logs Tools and Utilities Required: DSA IBM Update Express CD IBM ServRaid Manager HP Data Creator and Reader



Server Health Check Basic Health Check : - a. Visual Inspection for bend , dent, breakage etc.. b. Open the Server and ensure the components and add-ons are fixed properly c. Power on and check for Display d. Check LED’s and LPD Panel for Errors e. Run F2 Diagnostics. f. Check System event log and Diagnostic log for errors. g. Update drivers, BIOS and Firmware – (Optional if there is no error reported in System Event log and Diagnostic Log. & Must for the new systems @ Logistics ) h. Configure Raid – If raid card is available and not configured already. i. Load Supported Windows / Linux OS - If OS is not loaded already.. j. Take DSA Report and analyze the results for errors and predictive failure. k. Run Standard peripherals test. i. CD / DVD – Read , Floppy Drive – Read & Write ii. Tape Drives – Read & Write. iii. Network – Ping to Gateway



l. Install IBM Director and run Real time diagnostics m. Run Stress test for CPU/Memory Subsystem – Linpack can be used directly on Linux servers and for Windows Servers, boot from KNOPIXX Linux CD and run the Linpack from HDD or PEN drive. n. Run Microsoft memory Diagnostics - Windiag o. Run Stress test for Disk Subsystem – HP Data Creator & Reader / SQL IO etc p. Save and Clear the existing Event logs Tools and Utilities Required: DSA IBM Update Express & ServRaid Manager HP Data Creator and Reader Intel Linpack for Windows and Linux Windiag utility – ( Img & ISO file available in Internal KB site )

Extended Health Check


Dell Server Training


Agenda

Dell Server Overview

Major Components- PERC Controller

Installing Dell Server

Troubleshooting & Diagnostic

Support & Manuals




PowerEdge Server Product Range

PE Rack Server PE Tower Server PE SC Server



350

650

8450

7150

2550

2450

2650

6350

6450

6650

1655MC

2850 6850

750

7250

850

1855MC

3250

1550

1650

1750

1850

2950

1955

1950



2300

830

800

2400

2500

2600

4300

4400

4600

6300

6400

6600

6800

2900 6900



PERC is Dell nomenclature for its RAID controller. Among the standard hardware components of a server, Dell is having proprietary PowerEdge-specific PERC (PowerEdge Expandable RAID Controller). The related software in the PERC Fault Management Suite offers facilities such as the Background Patrol read, which aims to fix bad sectors on online RAID disks running under some of the more recent PERC controllers. Below is the table for different PERC controller model and connection type and chipset used.

Controller Chipset Connection Type Array Support

PERC -II AMI/LSI LOGIC SCSI Refer Manual

PERC -2 ADAPTEC SCSI 0,1,5,10

PERC 2/DC AMI/LSI LOGIC SCSI Refer Manual

PERC 2/SC AMI/LSI LOGIC SCSI Refer Manual

PERC 2/SI ADAPTEC SCSI 0,1,5,10

PERC 3/SC AMI/LSI LOGIC SCSI 0,1,5,10,50

PERC 3/QC AMI/LSI LOGIC SCSI 0,1,5,10,50




PERC 3/DC AMI/LSI LOGIC SCSI 0,1,5,10,50

PERC 3/DCL AMI/LSI LOGIC SCSI 0,1,5,10,50

PERC 3/DI ADAPTEC SCSI 0,1,5,10

PERC 3/SI ADAPTEC SCSI 0,1,5,10

PERC 4/SC AMI/LSI LOGIC SCSI 0,1,5,10,50

PERC 4/DC AMI/LSI LOGIC SCSI 0,1,5,10,50

PERC 4e/DC AMI/LSI LOGIC SCSI 0,1,5,10,50

PERC 4/SI AMI/LSI LOGIC SCSI 0,1,5,10,50

PERC 4/DI AMI/LSI LOGIC SCSI 0,1,5,10,50

PERC 4e/SI AMI/LSI LOGIC SCSI 0,1,5,10,50

PERC 4e/DI AMI/LSI LOGIC SCSI 0,1,5,10,50

PERC 5/I AMI/LSI LOGIC SCSI Refer Manual




PERC 5/E AMI/LSI LOGIC SCSI Refer Manual

SAS 5/I AMI/LSI LOGIC SAS Refer Manual

SAS 5/E AMI/LSI LOGIC SAS Refer Manual

SAS 6/I AMI/LSI LOGIC SAS Refer Manual

SAS 6/E AMI/LSI LOGIC SAS 0,1,5,6,10,50,60

PERC 6/I (Intg) AMI/LSI LOGIC SAS 0,1,5,6,10,50,60

PERC 6/E AMI/LSI LOGIC SAS 0,1,5,6,10,50,60

SAS 5/IR AMI/LSI LOGIC SAS 0,1

SAS 6/IR AMI/LSI LOGIC SAS 0,1


Installing Dell Server

As other MNC servers, best way to deploy new Dell server is using Dell Server Assistant CD. This CD comes along with the server. Dell Server Assistant (DSA) delivers simple, automated deployment to help you minimize the time to value of your IT infrastructure. Shipped with every Dell PowerEdge server, this bootable, stand-alone CD-ROM guides you quickly through system setup, configuration and operating system installation. It provides Dell optimized and tested drivers, diagnostics and utilities.

The tool is easy to use with a series of simple-to-follow basic or advanced interview questions through an intuitive Graphical User Interface (GUI). Plus, reboots are minimized for faster deployment. DSA delivers quick deployment capabilities enabling you to quickly set up new servers or rebuild downed systems. It also includes replication abilities to help you automatically deploy multiple identical servers. DSA features increased platform, operating system and browser support over the previous version, including 9th generation PowerEdge™ server platforms, Vmware® ESX Server™ 3.0 and Windows® Storage Server.™



Dell PowerEdge™ Diagnostics is a suite of diagnostic programs, or test modules, that run locally on your system. When you start PowerEdge Diagnostics, the devices on your system are discovered. You select diagnostics tests to run from the Diagnostic Selection tree containing the hardware that PowerEdge Diagnostics discovers on your system. You can select tests for various parts of a system and run them by clicking the Run Tests button in the Tests Selected tab. You can select to run the diagnostic tests in normal or Quick Test mode.



In the Results tab you can view the results for each individually selected test. To view the entire result message for a particular test, double-click the device and test. A message box appears displaying the entire test result message.

You can view the saved results by extracting the .html file from the .zip file into a directory you create. When you open the .html file, you will get a screen similar to the one above:



Dell Server E-Support Tool (DSET) provides the ability to collect hardware, storage and operating system information of a Dell PowerEdge server. This information is consolidated into a single System Configuration Report that can be useful for troubleshooting or inventory collection of a system. The browser user interface provides a convenient means to view specific data through hierarchical menu trees.

DSET is intended to be a small, non-intrusive tool that does not require a reboot of the system to provide basic functionality. Immediately after installation, DSET can collect information about Windows drivers, services, network settings, etc. It will also collect basic information about the system's storage such as active drives, RAID containers, etc. DSET will also collect extended hardware information such as processors, memory, PCI cards, ESM log, BIOS/firmware versions and system health (fan/voltage levels).

* This tool only available for Windows and Linux OS.

Dell Server E-Support Tool (DSET)


Support Manuals

Baseboard Management Controller User Guide

http://docs.us.dell.com/support/edocs/software/smbmcmu/

DELL Remote Access Controller User Guide

http://docs.us.dell.com/support/edocs/software/smdrac3/

DELL OpenManage Software http://support.dell.com/support/edocs/software/smsom/

For any downloads like firmware/manuals/drives etc visit http://support.dell.com. All you need is service tag of the server or exact type of the server.

http://docs.us.dell.com/support/edocs/software/smbmcmu/http://docs.us.dell.com/support/edocs/software/smdrac3/http://support.dell.com/support/edocs/software/smsom/http://support.dell.com/support/edocs/software/smsom/http://support.dell.com/support/edocs/software/smsom/http://support.dell.com/



No Power, No Display:



POST Error – Not Booting


HP Servers


Agenda

ProLiant Server Classification

Main Components of Smart Array

Installing HP Servers

Troubleshooting & Diagnosing HP Servers

Firmware Maintenance

Software Tools

Support Links




HP ProLiant ML: expandable tower servers for small to medium-sized businesses.

HP ProLiant DL: Density optimized solution for rack mount servers offering flexibility and manageability

HP ProLiant BL: Industry-standard Blade servers featuring all-in-one storage and server infrastructure



To know about server generation is very important for support through hp site. Each HP server model is known through generation prefix to the model e.g. DL380 G5. You can find generation by looking in front of the server. Another important aspect of HP server is to know HP serial number and part number. You can find those details on the asset tag sticker of HP servers.

HP Generation


Main Components of Smart Array

Smart Array Integrated Controller.

Smart Array 5i+

Smart Array 5i

Smart Array 6i

One of the above mentioned controllers are coming by default in DL 380 series server, Like DL380 , DL 380 G2, DL 380 G3 DL 380 G4.Optional Smart array Controller is mentioned Below.

Smart Array 532

Smart Array 642

Smart Array 6400

The HP Smart array Controller Comes in Dual & Single Port.

Note: For More information about different Smart Array Controllers, refer manuals.

HP Smart Array Controllers


Installing HP Servers

SmartStart is an essential single-server deployment tool that simplifies HP ProLiant server setup, providing a repeatable way to deploy reliable and consistent single-server configurations.

HP Deployment tool - SmartStart

SmartStart is delivered with every ProLiant ML and DL 300, 500, and 700 series server and supports ProLiant BL servers to provide step-by-step ProLiant deployment assistance and is included in the HP Insight Foundation Suite for ProLiant. From array configuration and OS installation to the update of optimized ProLiant server support software, SmartStart ensures a stable and reliable configuration. The SmartStart CDs contain server system utilities and operating system support software for ProLiant servers.



HP Insight Diagnostics is a proactive server management tool, available in both offline and online versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations, troubleshoot problems, and perform repair validation. HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the OS is not running. To run this utility, launch the SmartStart CD. HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and other related data needed for effective server management. Available in Microsoft® Windows® and Linux versions, the utility helps to ensure proper system operation.

HP Insight Diagnostics



The HP Insight Diagnostics Online Edition provides the capability to use non-intrusive system level checks to diagnose Smart Array SCSI hard drives. Diagnosis supports SCSI, SATA, and SAS hard drives that are attached to a Smart Array controller and configured as part of a logical volume. Diagnosis is not component testing, but is a combination of drive history and controller error status. This Diagnosis feature should be used to: • To troubleshoot why a hard drive is in a particular state. • When HP SIM reports a hard drive pre-failure or that a hard drive has failed. • When data corruption or storage problems occur, but no physical indications are evident. • When conflicting errors exist. • When repeated failures occur.

Array Diagnosis Utility



HP Insight Diagnostics Survey

HP Insight Diagnostics provides survey functionality that gathers critical hardware and software information on ProLiant servers. If a significant change occurs between data-gathering intervals, the survey function marks the previous information and overwrites the survey data files to reflect the latest changes in the configuration. Survey functionality is installed with every SmartStart-assisted HP Insight Diagnostics installation, or it can be installed through the HP PSP .



Integrated Management Log The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each event with 1-minute granularity. You can view recorded events in the IML in several ways, including the following: From within HP SIM From within Survey Utility From within operating system: o For Windows®: IML Viewer o For Linux: IML Viewer Application From within the iLO and iLO 2 user interface From within HP Insight Diagnostics .


Firmware maintenance

The process of updating system or option firmware is referred to as a flash process or flashing the ROM. A firmware or ROM flash removes the existing version of firmware from the ROM and replaces it with a more recent version. Update the firmware to do the following: • Support new hardware, such as a processor revision • Support new features • Correct problems in a previous firmware version

Several tools are available for updating firmware. HP recommends the following methods: • ROMPaq utility • HP Smart Update Manager • Online ROM flash components • ROM Update Utility The ROM update utility is being replaced by the HP Smart Update Manager on the Firmware Maintenance CD version 7.50 and later.


Firmware maintenance

Although there are different methods to update firmware on HP systems, but it is recommended to proceed with HP firmware maintenance CD. Here we will be discussing about firmware updates using Firmware maintenance CD only.

HP Smart Update Manager deployment

The HP Smart Update Manager utility is available from the ProLiant Firmware Maintenance CD. This CD and others can be downloaded free-of-charge from the HP website . To update please follow the steps: •Boot the server from the Firmware Maintenance CD. •At the prompt, select a language and keyboard and Click Continue. •Read the End-User License Agreement, click Agree . •Click the Firmware Update tab. •Click Install Firmware. The HP Smart Update Manager is initiated. Select and install the desired components For more information, see the HP ProLiant Firmware Maintenance CD User Guide on the Firmware Maintenance CD.


Software Tools

HP ProLiant Support Packs: PSPs represent operating system-specific bundles of ProLiant optimized drivers, utilities, and management agents. HP Systems Insight Manager : H

Wipro - IAS Server Certificationdocshare01.docshare.tips/files/13294/132945083.pdf · 2016. 5....

Documents

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