Windows XP Professional Deployment and Support Microsoft IT Shares Its Experiences Published: May...
Transcript of Windows XP Professional Deployment and Support Microsoft IT Shares Its Experiences Published: May...
Windows XP Professional Deployment and Support
Microsoft IT Shares Its Experiences
Published: May 2002 (Revised October 2004)Published: May 2002 (Revised October 2004)
Business Requirements● Increased Reliability
● Windows XP Professional includes a driver-signing program● System Restore
● Increased Security● 802.1X wireless protocol support● Internet Connection Firewall (Windows Firewall)
● Lower Support Costs● Greater Support for Mobile Users
● 802.11b wireless networking in Windows XP Professional includes automatic detection and automatic connection reconfiguration
● Remote Desktop for accessing computers from outside the office● IntelliMirror and My Documents folder redirection
Past Lessons Learned
● Identify Dependencies● Use a Test Environment● Manage Assets Carefully● Plan Site Definitions
Deployment Scope And Objectives● Localized Deployment
● 22 languages worldwide
● Business Unit IT Groups● Tested LOB applications on Windows XP
● Goals● Use Microsoft as enterprise test environment● Provide feedback to product development● Leverage new features to improve IT
Designing The Desktop
● Standard configuration eases upgrades and support
● Effective software distribution● Windows Installer● Zero Administration Windows application package
● Group Policy● Account and storage policies● Logon and security settings● Policy applied at the domain level
Desktop Management
● Offline files and folders● Software installation and maintenance● Folder redirection
Security● Kerberos● Encrypting File System (EFS)● Remote user security
● Smart cards● Connection Manager● Security Logon script
Technology Feature Pilots
● IntelliMirror with Group Policy● My Documents folder redirection
● Internet Connection Firewall● Employee home computers connected
through VPN● For all computers running Windows XP
SP2
Technology Feature Pilots
● Windows Messenger● Video and audio support
● Remote Assistance● Help desk reduces on site visits
● Remote Desktop● Kiosk computers in building lobbies
Technology Feature Pilots
● Zero Configuration WLAN● Corporate campus● Home● Airports● Coffee shops
● Windows Product Activation● Volume License media key● Single License Activation media
Additional Considerations● Localizations/Languages
● Multi-user interface (MUI) deployment● Microsoft IT deployed 22 localized builds
● Security for unmanaged computers● May lack security infrastructure● Do not provide access controls, IPsec, and firewall
features
Deployment
● Worldwide Distribution● 450 sites in 62 countries
● Installation Considerations● Upgrading versus clean installations● Number of computers● Do employees need assistance?● Customization● Types and configuration of hardware● Active Directory
Microsoft IT Deployment Methods
Microsoft IT Web
Site
Bootable CD-ROM
Unattended Installation
System Preparation(SysPrep)
RIS SMSApplication Publishing
Upgrade or Clean Install
Upgrade only
Upgrade or clean install
Upgrade or clean install
Clean install only
Clean install only
Upgrade only
Upgrade only
Required Hardware
Network connectivity
CD-ROM drive
Network startup disk if
using a remote distribution
share
Similar hardware
configurations for all desktop
computers
Pre-boot eXecution
Environment (PXE)
Fast connection to the SMS
site
Network connectivity
Required Windows
2000 Server?
Yes No No No Yes, and Active
Directory
Yes, and SMS
Yes, and Active
Directory
User interaction
requirements
Some user interaction
Minimal for upgrades; more for
clean installation
Minimal Minimal if using
Sysprep.inf file
Minimal Minimal Minimal
Microsoft IT Installation Options
Helpdesk and Support
● Information on central Web site● E-mail announcements● Telephone support
Hardware and Application Compatibility
● Hardware compatibility● Used configurations in Windows Catalog● Publicized known issues
● Application Compatibility● IT development teams test existing applications● Central program developed to aid technology
adopters
Lessons Learned● Minimize deployment schedule by using
automated tools● Direct LOB application developers to test
Windows XP compatibility
● Build and test LOB suites● Pilots should reflect the diversity of the
computing environment● Review Group Policy settings
Lessons Learned● Require a common operating system version● Maintain a central intranet Web site● Ensure software distribution servers are near
users● Emphasize training for users and Helpdesk
technicians● Use Windows Update● Promote Remote Desktop and Remote
Assistance● Enforce the use of firewall technology
Benefits and Conclusion
● Increased Security● Remote access policies● WLAN improvements● Client firewall
● Lower Support Costs● Help desk call rate lower than with Windows 2000
● Greater support for mobile users● Laptop users● Remote users● Lobby kiosks
For More Information● Additional content on Microsoft IT
deployments and best practices can be found on http://www.microsoft.com● Microsoft Services
http://www.microsoft.com/itshowcase
● Microsoft TechNet http://www.microsoft.com/technet/itshowcase
● E-mail IT [email protected]
© 2004 Microsoft Corporation. All rights reserved.
This document is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Microsoft, Active Directory, IntelliMirror, MSN, NetMeeting, Outlook, SharePoint, Visio, Windows, Windows NT, and Windows Server are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. The names of actual companies and products mentioned herein may be the trademarks of their respective owners.