Windows PC Software Update

Troubleshooting Guide The troubleshooting steps below should help resolve any difficulties that may come up while updating

your Neato vacuum.

To proceed to find out if you have an upgrade and to run the Updater Tool, you need to register your

robot in the MY NEATO section of the Neato Robotics website. Then under your robot you will see the

option for “Software Updates”.

Click on “Software Updates” to enter into the Update process.

In the drop down menu on the next page, select the version of software on your robot. Then click

“Check for Updates”. If you have an update available, you will be informed what is included in the

update. If you would like to proceed, click “Get Started” at the bottom of the page.

NOTE: each robot has its own

“Software Updates” button so

you need to select the robot you

want to update to begin. If you

have more than one robot, then

you need to go through the

process a 2nd time.

Installation Note for Step 1: Install Neato Updater Tool

You will be presented with Step 1 of the Neato Updater Tool.

Click the “Download/Save Updater Tool” button to begin.

Windows XP

Windows XP users may see this screen. Click Run or Save to begin installation of

NeatoUpdaterToolInstaller_x64.exe. You may be prompted to Run or Allow for this software to be

installed.

Click Run or Yes if prompted. If you Save the file, then double-click the file to begin installation.

Windows 7

Windows 7 users may see this screen. Click Run to begin Installation of

NeatoUpdaterToolInstaller_x64.exe.

Browser-specific tips

Chrome:

Anytime you see this screen, click Launch Application.

Internet Explorer

If you see this screen, click RUN.

If you see this screen, click “Allow”.

The above screen may show up twice, always click ALLOW

Firefox

If you see this screen, click “neato” and then “OK”.

Select the language for the Installer and click OK.

After running the software, you will see this screen appear briefly as it prepares to install the Neato

Updater Tool software. No action is necessary on this screen.

This is the welcome screen of the Installer.

Click “Next” to proceed.

Please read through the EULA, click that you accept the terms in the license agreement, and then:

click “I accept the terms in the license agreement” and

click “Install” to proceed.

Your installation may take a few minutes. Please DO NOT click Cancel during the install process.

Click YES on this screen if you are presented with it to allow the Neato Updater Tool to work.

Click “Install” on this screen if you are presented with it.

Then click “Finish” to complete the installation.

When done running the Neato Updater Tool:

click “Continue to Step 2” button.

Installation Notes for Step 2: Prepare Your Robot

Follow the directions on screen to get everything ready for the software upgrade. Just to highlight a

few:

You need a Mini-USB Cable (USB 2.0A to Mini-B). It’s important that it is a 2.0 cable, not a 1.0

cable. As well, we recommend a short cable to get best results. Online, we point you to a cable

you can purchase on Amazon. There are 2 versions, one is 6’ long and one is 3’ long. We

recommend the 3’ cable.

Make sure your robot is fully charged with a solid green light around the start button.

The robot cannot be connected to a charge base.

When everything is prepped:

Click “Start Update” button

Installation Notes for Step 3: Upgrade Your Vacuum

Software

If Using Windows 7:

The first time you connect your Neato robot, you will see a small pop-up on the Device Driver tab on the

bottom right of your task bar. It will display “Neato Robotics USB Port – Device Driver software installed

successfully” a few seconds after you plug in the mini-USB cable. No action is required.

If Using Windows XP:

If using Windows XP, you may see the screens below.

Click “No, not at this time” on the screen below.

Click “Install the software automatically (Recommended)” and then click NEXT.

The software will begin to install. If you see the following screen, click “Continue Anyway”.

The software will continue to install until you see the success screen below.

During the actual software update, ifyou have an software update available for your robot, you will see a

screen similar to this:

Click “Install Update”

While the update is occurring, your robot may turn on and off a few times. You will see the

following screen while the robot is being updated with the “gear” rolling along the blue line:

Wait until you see the screen below to disconnect your robot and to select the language on the

robot’s LCD.

NOTE: WHEN THE UPGRADE HAS BEEN SUCCESSFUL, YOU NEED TO DO 2 THINGS:

1 – UNPLUG YOUR ROBOT

2 – USE THE LCD ON THE ROBOT AND SELECT” MENU”, “SUPPORT”, “NEW BATTERIES” (YOU NEED TO

USE THE DOWN ARROWS TO SEE “NEW BATTERIES”). THIS RESETS YOUR ROBOT TO GET ALL THE

BENEFITS OF THE NEW UPDATE.

3 – PUT YOUR ROBOT BACK ON ITS CHARGE BASE UNTIL YOU ARE READY TO USE IT.