Leslie Williams

Ruther Glen, VA 22546

540-840-9323 ● Les.WilliamsUSMC@gmail.com

United States Marine Corps Veteran

Summary of Qualifications

10+ Years of providing professional administrative duties 10+ Years of experience with different data entry databases Strong Customer service and leadership traits Accomplished successful transitions of millions of dollars’ worth of electronic equipment Type 50 wpm

Technical Skills

Experience with Solarwinds, Kiwi, Oracle Grid Control, Spotlight on Active Directory and Experience using trouble ticketing systems to open, populate, assign and close tickets (GAO's tool is FrontPage ITSM)

Experience with Microsoft Windows operating systems (XP, 7, Server 2007), Linux, and Cisco network devices

Administered client/server Database Management Implemented Windows Security enabling a secure and harden Windows client and server Linux Server configurations, assessment of the network, configuration, maintenance, and security

Education

Bachelor of Science: Information Technology Security Westwood College 2009-2013 GPA 3.5

Professional Experience

SRA International Inc. (Washington, D.C.) 02/2014- Present

Infrastructure Monitoring Center Engineer

Proactively monitor the health of the Government Accountability Office network, servers, systems, databases, applications and related infrastructure

Monitor the Government Accounting Office’s main network management tool, Solarwinds, and other subordinate tools such as Grid Control, for events indicative of issues within the infrastructure

Monitor the availability and performance of services to determine outages, service degradation or imminent issues

Monitor network performance and troubleshoot problem areas as needed as we as monitor and test network performance and provide network performance statistics and reports

Reviewe, acknowledged and clear events and determined when exceptions must be explored and rectified by operational staff

Receive events and alerts from management systems, performed manual filtering and event correlation from multiple sources to triage potential infrastructure issues

Categorize and prioritized exceptions, created new tickets through our IT Service Management system Demonstrated experience with standard IT industry terminology regarding the health and operational status

of typical infrastructure components such as HP servers, Windows and Linux operating systems, Cisco

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network devices (switches, routers), Cisco ASA firewalls, Oracle and SQL databases, and various applications

Entry level experience creating and maintaining documentation as it relates to network configuration, network mapping, processes

Develop, implement and maintain policies and procedures for network administration, usage Gained general knowledge, understanding and experience performing configurations for wireless

networks, including routers, switches, WAPs and UPSs Acquired high level of understanding of the organization’s goals and objectives Perform research into networking issues and maintain the status of a highly self- motivated and directed,

with keen attention to detail Show ability to effectively prioritize tasks in a high-pressure environment while maintaining a strong

customer service orientation to the Government client Experience working in a team-oriented, collaborative global environment

Legal Assistance Office (Quantico, VA) 10/2012-11/2013

Office Automation Assistant, Legal Clerk

Prepare and organize mission essential services to all military personnel scanning necessary documents and correspondences with holding classified information to be sent

electronically to designated attorney to further assist in the case(s) Compile, analyze and distribute information from database source

Design and Production, Inc. (Lorton, VA)

Project Management Support 07/2012-10/2012

Conduct research on network products, services, protocols, and standards to remain abreast of developments in the networking industry

Ensure network connectivity of all servers, workstations, telephony equipment, fax machines, and other network appliances

Administratively supported nine project managers in a nationally-known museum design and development business

drafting official correspondence and creating/organizing a variety of formatted electronic and paper files coordinating and implementing schedules for project managers Operate a variety of software programs to provide direct support to project managers to maintain on

schedule and on budget Receive, analyze and prepare corrections and updates to current “change order” correspondence letters for

client approval prior to fabrication and build-out of final products Compile, analyze and distribute information from various database sources in the development of project

manager’s reports

Logistics and Service Manager 10/2009-07/2012

Manage coordination and maintain efficiency of current projects through use of software program Dove Net including pricing objectives, equipment tracking, problem resolution, and project status

Provided production planning, inventory management, product forecasting, transportation and distribution Manage quality assurance process for all audio visual, electronics, and lighting equipment Prepared annual inventory reports, receiving reports, bill of material logs, and current vendor pricing lists

Henry’s Tackle (Newport, NC)

Logistics Clerk 2/2008 – 11/2008

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Scheduled all shipments to be sorted, palletized, wrapped, and loaded for next business day shipments Received and inspected all the incoming and outgoing shipments and scanned, labeled, and loaded all

United Postal Service (UPS) packages within a three hour window prior to shipment departure

United States Marine Corps (Cherry Point, NC)

Non-Commissioned Officer 10/2004-02/2008

Trained for combat situations, tactics, and knowledge needed for future missions Monitored and taught hand-to-hand combat, communications, and Standard Operating Procedures (SOP)

per the Department of Defense (DoD) and the United States Marine Corps Trained and specialized in small arms fire as well as Squad Automatic Weapons

United States Marine Corps (29 Palms, CA)

Data Entry Clerk 12/2000-9/2004

Audited and completed entries required for individual Marine’s service records exercising absolute confidentiality, attention to detail, and ability to work with all military personnel of all ranks when processing sensitive electronic personnel, pay, travel, and accounting records

timely and accurate completion of record data entry as required Performed research per proper code for data entered into Unit Diary Manpower Integrated Personnel

System (UDMIPS) Audited and corrected negative returned entries from database supervised crossing-training skills of other departments Initiated and sent secure messages over Ethernet to deployed unit Leaders in time of military conflict

References:

Richard Simms (SRA International Inc. – Currently Manager)

Contact: (202) 579-1506

Valerie Leitzel (SRA International Inc. – Currently Manager)

Contact: (703) 200-1389

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