WILLIAM TERRY LANG, IV Email: langwilliam1983@yahoo.com • Cell: 650-679-3575

OBJECTIVE

To obtain a position in a corporation that will allow me to further enhance my multitude of work related skills with my 15 years of experience in the customer service industry & now aspire to join the management team for my Rex Endevar and also gain more experience in other fields.

WORK EXPERIENCE

HOME DEPOT, USA 2013 - Present Department Supervisor / Manager on Duty

• Daily responsibilities include but not limited to opening and closing the store by setting and undoing alarm system and following all security procedures

• Direct associates on daily tasks and work lists • Handle customer escalated issues, write and distribute associate performance reviews

GOD FATHERS BURGER LOUNGE 2010 - 2013 Waiter

• As a waiter in a fine dining restaurant I had to routinely provide outstanding service • Place orders take resections and some prep cook duties as well as train new servers

C-SNAKE PLUMBING 2005 - 2010 Plumbing Assistant

• Duties included assisting with digging trenches and laying drain pipe with applicable connections & fittings

• Copper sweating, drain repair, fixture installment and replacement • Dispatching drivers to job locations and coordinating best routes • Customer Interaction

EDUCATION

High school J Eugene McAteer H.S. (High School Diploma)

Diablo Valley College (I complete semesters)

REFERENCES

David Fog (Store Manager) @ Home Dept. Telephone # (510) 426-2660 Rafae Rakow Tell # (925) 305-5662 Assistant Manager @ Home Depot Steven Lee Tell # (415) 724-2124 Maintenance Union Worker / SF CA

LANGUAGE

Fluent in Spanish

AWARDS RECEIVED

Honor Roll Student All Star Customer Service Associate of the year 2014 @ Home Depot.

HOBBIES

Physical activities, time with family automotives.

COMPUTER SKILLS

Microsoft Word / Office / Excel apps usage, type 35 wpm, Power Point / Spread Sheet, point of sales systems.

LICENSES

Class C License, Fork Lift Operator