WILLIAM LOPEZ7781 SW 100th Street, Miami, Florida 33156-8119 | Email williamlopez64@att.net | Cellular 305 494-2852

OBJECTIVE

A technically oriented assignment involving the implementation, maintenance, and support of information systems. Seeking a solid, well-established and reputable firm providing an environment conducive to continued personal and professional growth in the field of Information Technology.

EXPERIENCE

GULFSTREAM PARK RACING AND CASINO HALLANDALE BEACH, FLORIDAIT & Casino Systems Network Administrator/ IT Department Manager December 2012 to Present

Report directly to the Director of Information Technology of this world-class thoroughbred racing and gaming entertainment destination while maintaining a mindset of continuous improvement, in terms of efficiency of support processes, customer satisfaction, and the application of tools for monitoring, management, and optimization.

Instrumental in providing direction and operational support to IT Department members in addition to all company employees in general with the planning, scheduling and implementation of all systems used throughout our property. Driven to maintain staff competency and awareness of emerging trends internal and external to the department to ensure effective performance and contemporary knowledge of their field as well as changing trends in information management.

Effectively plan, organize, direct and set priorities for the allocation of available personnel resources. Direct the activities and monitor the work of employees to insure maximum use of time and resources.  Evaluate employee performance through ongoing review and feedback to ensure cost efficiency and to optimize customer satisfaction of patrons and guests visiting this 255 acre property which is open seven days a week, 24 hours every Friday and Saturday.

MIAMI-DADE COUNTY PUBLIC SCHOOLS MIAMI, FLORIDANetwork Infrastructure Support Technician/ Region Manager December 2001 to December 2012

Responsible for the management and maintenance of multiple K-12 school networks comprised of 500-1200 computers each, along with all site based servers, LAN/ WAN network switches and routers, voice and data patch panels/ connections, fiber optic/ CAT5 cabling, end user peripherals and all student/ staff/ faculty software applications.

Provide technical leadership and operational support to school region site based Network Infrastructure Support Technicians, a team comprised of 166 individuals supporting close to 500 locations. Respond to requests for technical assistance in person, via phone, and electronically by utilizing help desk ticket management process daily.

Develop and implement standards-based solutions for software distribution, application packaging, scripts, operating system deployments, in order to establish a functional desktop hardware architecture and application portfolio. Research issues using available information resources and make creative and efficient problem resolutions that positively impact M-DCPS.

BLACKSTONE MIAMI, FLORIDADirector of Information Technology April 1998 to January 2001

Reported to the Chief Executive Officer of this leading manufacturer and distributor of prepaid telecommunication products and services while restructuring the existing IT Department to streamline functionality and efficiency in order to better serve the corporation users, three remote facility distribution centers, and a national sales team.

Effectively participated in the migration of the corporation’s accounting/ inventory control application by acting as a liaison between the team of developers and end users. Directed the procurement, delivery and assembly of new workstations, servers, and related furnishings for the new IT/ POS build out within the corporate facilities.

Assisted in the development of Blackstone’s innovative point-of-sale system. Influential in the hardware/ network systems integration necessary for the processing of credit cards with the sale of prepaid products into one POS terminal.

ELECTRONIC DATA SYSTEMS (EDS/ System One/ Amadeus) MIAMI, FLORIDATelecommunications Specialist April 1996 to April 1998

Provided first level contact for national/ international telecommunications assistance to System One/ Amadeus travel agents, participating airlines, System One Learning Centers/ Sales Managers and EDS internal end users in a Help Desk, ACD (Automatic Call Distribution) Environment. Provided second level technical support for AT&T, Regional TELCO Field Technicians and corporate system administrators.

Proactive in the determination and isolation of problems using established methods and diagnostic equipment where possible, to isolate data circuit, hardware and software problems and instruct the end user in corrective actions.

IKON OFFICE SOLUTIONS MIAMI LAKES, FLORIDAField Engineer November 1995 to April 1996

Provided technical support/ on-site service for the Canon Laser Imaging Copier and Systems Division. Supported the incorporation of digital copiers into office network environments, providing additional printer and facsimile services by utilizing copier image scanning, printing and processing capabilities.

STANDARD REGISTER MIAMI, FLORIDAField Engineer October 1989 to November 1995

Provided technical support/ on-site service and training for the Business Equipment and Systems Division of this Fortune 500 Corporation. Specialized in financial equipment, document processing/ mailing systems, bar code/ warehouse automation and service/ supplies while focusing on reducing customer costs and simplifying processes through the use of both paper-based & electronic-based products.

FLORIDA POWER & LIGHT COMPANY MIAMI, FLORIDAComputer Operator May 1984 to October 1989

Reported to Data Processing Manager with responsibility of customer billing and interoffice report origination, processing and distribution. Provided technical support in Computer Output Distribution Center. Appointed Quality Improvement Program Team Leader directing a staff of twelve employees in the implementation of cost reduction methods for customer billing operation procedures and performance.

SPECIALIZED SKILLS AND TECHNICAL PROFICIENCY

Oral and written fluency in Spanish. Microsoft Certified Systems Engineer (MCSE, MCP + I). Proficiency with Microsoft Windows desktop and server operating systems/ Active Directory/ Office

Suites/ SQL/ SharePoint and Exchange, Bally Technologies CMP/ SDS/ BI/ EBS/ LFV/ CHS and Kiosk Management applications, Food-Trak, Micros POS, HP/ Cisco and Dell Network Switch management, Citrix XenApp/ Receiver/ StoreFront and Director, Apple Mac OS, EventPro, Lansweeper, Incompass Solutions RTO, Symantec Antivirus/ Backup Exec, TeraTerm, IBM AIX Unix/ Linux, VMware vCenter/ vSphere and Visual Basic batch scripts and imaging abilities.

As of 2012, at Gulfstream Park: Support and maintain all of the technical aspects of the general, executive and administrative offices, casino gaming areas and infrastructure, wagering terminals and systems, food and beverage/ retail point of sale terminals and systems in the main building along with various locations throughout The Village at Gulfstream, surveillance, security, sound and lighting networks, digital displays/ LED signage, television studio and simulcast broadcasting centers, racing operation offices, facilities and property maintenance centers, cellular phones, mobile devices, networked copiers and general telecommunication systems. Additionally, we provide the same level of support to locations off-property: Gulfstream Park West (Calder Race Course) in Miami Gardens, and Palm Meadows, a thoroughbred training facility in Boynton Beach.

EDUCATION

MIAMI-DADE COMMUNITY COLLEGE MIAMI, FLORIDA Associate’s Degree, Computer Science May 1985