William Lopez - 2015 Resume (PDF)
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Transcript of William Lopez - 2015 Resume (PDF)
WILLIAM LOPEZ
7781 SW 100th Street, Miami, Florida 33156-8119 | Email [email protected] | Cellular 305 494-2852
OBJECTIVE
A technically oriented assignment involving the implementation, maintenance, and support of information
systems. Seeking a solid, well-established and reputable firm providing an environment conducive to continued
personal and professional growth in the field of Information Technology.
EXPERIENCE
GULFSTREAM PARK RACING AND CASINO HALLANDALE BEACH, FLORIDA
IT & Casino Systems Network Administrator/ IT Department Manager December 2012 to Present
Report directly to the Director of Information Technology of this world-class thoroughbred racing and
gaming entertainment destination while maintaining a mindset of continuous improvement, in terms of
efficiency of support processes, customer satisfaction, and the application of tools for monitoring,
management, and optimization.
Instrumental in providing direction and operational support to IT Department members in addition to all
company employees in general with the planning, scheduling and implementation of all systems used
throughout our property. Driven to maintain staff competency and awareness of emerging trends internal
and external to the department to ensure effective performance and contemporary knowledge of their
field as well as changing trends in information management.
Effectively plan, organize, direct and set priorities for the allocation of available personnel resources.
Direct the activities and monitor the work of employees to insure maximum use of time and resources.
Evaluate employee performance through ongoing review and feedback to ensure cost efficiency and to
optimize customer satisfaction of patrons and guests visiting this 255 acre property which is open seven
days a week, 24 hours every Friday and Saturday.
MIAMI-DADE COUNTY PUBLIC SCHOOLS MIAMI, FLORIDA
Network Infrastructure Support Technician/ Region Manager December 2001 to December 2012
Responsible for the management and maintenance of multiple K-12 school networks comprised of 500-
1200 computers each, along with all site based servers, LAN/ WAN network switches and routers, voice
and data patch panels/ connections, fiber optic/ CAT5 cabling, end user peripherals and all student/ staff/
faculty software applications.
Provide technical leadership and operational support to school region site based Network Infrastructure
Support Technicians, a team comprised of 166 individuals supporting close to 500 locations. Respond to
requests for technical assistance in person, via phone, and electronically by utilizing help desk ticket
management process daily.
Develop and implement standards-based solutions for software distribution, application packaging,
scripts, operating system deployments, in order to establish a functional desktop hardware architecture
and application portfolio. Research issues using available information resources and make creative and
efficient problem resolutions that positively impact M-DCPS.
BLACKSTONE MIAMI, FLORIDA
Director of Information Technology April 1998 to January 2001
Reported to the Chief Executive Officer of this leading manufacturer and distributor of prepaid
telecommunication products and services while restructuring the existing IT Department to streamline
functionality and efficiency in order to better serve the corporation users, three remote facility distribution
centers, and a national sales team.
Effectively participated in the migration of the corporation’s accounting/ inventory control application by
acting as a liaison between the team of developers and end users. Directed the procurement, delivery
and assembly of new workstations, servers, and related furnishings for the new IT/ POS build out within
the corporate facilities.
Assisted in the development of Blackstone’s innovative point-of-sale system. Influential in the hardware/
network systems integration necessary for the processing of credit cards with the sale of prepaid products
into one POS terminal.
ELECTRONIC DATA SYSTEMS (EDS/ System One/ Amadeus) MIAMI, FLORIDA
Telecommunications Specialist April 1996 to April 1998
Provided first level contact for national/ international telecommunications assistance to System One/
Amadeus travel agents, participating airlines, System One Learning Centers/ Sales Managers and EDS
internal end users in a Help Desk, ACD (Automatic Call Distribution) Environment. Provided second level
technical support for AT&T, Regional TELCO Field Technicians and corporate system administrators.
Proactive in the determination and isolation of problems using established methods and diagnostic
equipment where possible, to isolate data circuit, hardware and software problems and instruct the end
user in corrective actions.
IKON OFFICE SOLUTIONS MIAMI LAKES, FLORIDA
Field Engineer November 1995 to April 1996
Provided technical support/ on-site service for the Canon Laser Imaging Copier and Systems Division.
Supported the incorporation of digital copiers into office network environments, providing additional printer
and facsimile services by utilizing copier image scanning, printing and processing capabilities.
STANDARD REGISTER MIAMI, FLORIDA
Field Engineer October 1989 to November 1995
Provided technical support/ on-site service and training for the Business Equipment and Systems Division
of this Fortune 500 Corporation. Specialized in financial equipment, document processing/ mailing
systems, bar code/ warehouse automation and service/ supplies while focusing on reducing customer
costs and simplifying processes through the use of both paper-based & electronic-based products.
FLORIDA POWER & LIGHT COMPANY MIAMI, FLORIDA
Computer Operator May 1984 to October 1989
Reported to Data Processing Manager with responsibility of customer billing and interoffice report
origination, processing and distribution. Provided technical support in Computer Output Distribution
Center. Appointed Quality Improvement Program Team Leader directing a staff of twelve employees in
the implementation of cost reduction methods for customer billing operation procedures and performance.
SPECIALIZED SKILLS AND TECHNICAL PROFICIENCY
Oral and written fluency in Spanish.
Microsoft Certified Systems Engineer (MCSE, MCP + I).
Proficiency with Microsoft Windows desktop and server operating systems/ Active Directory/ Office
Suites/ SQL/ SharePoint and Exchange, Bally Technologies CMP/ SDS/ BI/ EBS/ LFV/ CHS and Kiosk
Management applications, Food-Trak, Micros POS, HP/ Cisco and Dell Network Switch management,
Citrix XenApp/ Receiver/ StoreFront and Director, Apple Mac OS, EventPro, Lansweeper, Incompass
Solutions RTO, Symantec Antivirus/ Backup Exec, TeraTerm, IBM AIX Unix/ Linux, VMware vCenter/
vSphere and Visual Basic batch scripts and imaging abilities.
As of 2012, at Gulfstream Park: Support and maintain all of the technical aspects of the general,
executive and administrative offices, casino gaming areas and infrastructure, wagering terminals and
systems, food and beverage/ retail point of sale terminals and systems in the main building along with
various locations throughout The Village at Gulfstream, surveillance, security, sound and lighting
networks, digital displays/ LED signage, television studio and simulcast broadcasting centers, racing
operation offices, facilities and property maintenance centers, cellular phones, mobile devices, networked
copiers and general telecommunication systems. Additionally, we provide the same level of support to
locations off-property: Gulfstream Park West (Calder Race Course) in Miami Gardens, and Palm
Meadows, a thoroughbred training facility in Boynton Beach.
EDUCATION
MIAMI-DADE COMMUNITY COLLEGE MIAMI, FLORIDA
Associate’s Degree, Computer Science May 1985