Willamette - Terry - Wine Telesales 101 - WineDirect Outbound

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Terence Hegarty, General Manager, WineDirect Outbound

description

Wine Telesales 101

Transcript of Willamette - Terry - Wine Telesales 101 - WineDirect Outbound

Page 1: Willamette - Terry - Wine Telesales 101 - WineDirect Outbound

Terence Hegarty, General Manager, WineDirect Outbound

Page 2: Willamette - Terry - Wine Telesales 101 - WineDirect Outbound

• Why telesales

• Goal setting

• Capturing data

• Understanding your universe

• Creating a complementary DTC Strategy

• Taking control of an intimate form of contact

• Making the Call

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Why Telesales Outreach

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Goal Setting

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Capturing Data

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Understanding Your Universe

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Creating a Complementary DTC Strategy

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Taking Control of an Intimate Form of Contact

Reject the Black Box

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Making the Call

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• Your customers want to hear from you

• Take the same attentive approach to your list as you do in the

Vineyard

• Resources are available to you. This is WD Outbound’s specialty

• Remember how personal the telephone is

Points to Take With You

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Terence Hegarty, GMWineDirect Outbound

707-241-4731

[email protected]