Classroom Expressions. En la clase Abran los libros, por favor. Open your books, please.
Will You Please Be Quiet Please? How not to skew User Interviews in your Products Favor.
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Transcript of Will You Please Be Quiet Please? How not to skew User Interviews in your Products Favor.
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@rozemaryking
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Pivotal Labs Confidential@rozemaryking
Hi.
I’m a Product Manager @pivotallabs
I’m @rozemaryking
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@rozemaryking
Chapter Set-Up
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@rozemaryking
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@rozemaryking
Chapter Beta
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@rozemaryking
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@rozemaryking
Chapter Live
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Will You Please Be Quiet, Please?
(Also a great book)
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User Research Anti-Patterns
1. Not doing any
2. Not having clear goals
3. Talking to the wrong people
4. Tainting the interview
5. Not taking stock
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Mistake 1. Not Doing Any
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Mistake 1. Not Doing Any
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Solution 1. Do them and don’t stop
Ask some why questions
Make a list of your assumptions
Prove the ROI
We learn something everyday and lots of times it’s what we learned the day
before that was wrong. – Bill Vaughan
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Solution 1. Do them and don’t stop
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Mistake 2. Talking to the wrong people
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Solution 2. Find your reps.
Reach deep into networks.
Utilize the tools that are at your disposal.
Go where your customers are, not where you want them to be. –Sean Southey
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Mistake 3. No clear goals
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Solution 3. Define a learning objective
Understand your assumptions
Use appropriate fidelity.
Keep your list focused.
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Solution 3. Define a learning objective
Guide to Design Mockup Fidelity
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Mistake 4. Tainting the Interview
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Solution 4. You’re not a friend
Build trust
Don’t tell them you care
Let them know their impact
“The worst thing that we can do is to make a product that people don’t want to use.” –Joanna Beltowski
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Solution 4. Questions. Less is more.
Start vague, get more specific
Act as if leading is death.
Get comfortable with silence
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Solution 4. Questions. Less is more.
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Mistake 5. Not taking stock
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Solution 5. Debrief
Don’t do this alone
Find the patterns
Prioritize
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User Interview Download
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Point Mapping
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User Interview Best Practices
1. Do them and don’t stop
2. Find your reps
3. Define your learning objective
4. You’re not a friend + Less is More
5. Debrief (preferably with your team)
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@rozemaryking
Don’t take it personally.