Will John Ever Learn?

Joe Harderspiritofthenewworkplace.com

Chinese character for “busy”

…also means to “lose one’s mind”

Symptoms of Excessive StressHow do you know when you’re stressed?

Change in eating habits“Unhealthy” feeling - malaise, aches, painsRestlessness, inability to concentrateFeeling uptight, nervous, fidgetyIncreased smoking, use of alcohol, caffeineInability to sleep normallyActing irritable, depressedPhysical ailments (e.g., skin, stomach, head)

Sources of Stress

Intermittent (life events)Ongoing (daily “wear and tear”)

Some Stressful Life Events

Starting a new educational programChanging residence/movingChange in financial position Making presentation/giving speechFamily or close friend experiencing crisisMarriage, separation, or divorce

Generic sources of ongoing stress

Perceived lack of controlLack of meaningfulness/commitmentFeeling of incompetenceRole conflict/feeling of imbalanceAlienation/isolationFear of the unknown

Type A

Competitive, achievement-obsessedPerpetually in a hurry; overly time-aware* Always vs. Type B’s when they have to

“Hot” and “Cold” vary in coronary risk; hostility moderatesFeelings of meaningfulness and competence mitigate against coronary risk

Reactions to stressHow do you typically deal with it?

Avoidance, procrastinationParalysis toward perfectionConfrontation of self or othersSelf-indulgence, self-centeredness, self-harmPsychological hardiness (roll with punches)Other?

Stress response log

Stressor

Meetings

Deadlines

No privacy

Interruptions

Feelings

Annoyed, impatient

Anxious

Annoyed

Angry, frustrated, conflicted

Thoughts

“what a waste”

“I’ll never make it”

“I wish they’d leave”

“It’s not my fault I can’t get things done”

Behavior

hyper-critical, resistant

coffee, renegotiate with self

bookstore; tense up

complain to sig O, cut people off, lose interest

“This free CD will change your life!”

“Yeah, but for better or worse?”– Robbie Harder, at age 7

What Does it Take to Change?

P____________P____________P____________P____________

Jo-Hari Window

OTHERSKnown Unknown

SELF

Known

Unknown

Open Hidden/Private

Blind Spot Unknown

Value of Feedback

OTHERSKnown Unknown

SELF

Known

Unknown

Open Hidden/Private

Blind Spot Unknown

Feedback

Value of Open Communication

OTHERSKnown Unknown

SELF

Known

Unknown

Open Hidden/Private

Blind Spot Unknown

HonestDisclosure

EQ, SQ, CQ

Emotional Quotient– Ability to recognize emotions– Ability to understand effect of emotions (hijacking)– Ability to manage emotions (self-talk)

Social Quotient– Ability to recognize impact on others’ emotions– Ability to help them manage their emotions– Willingness to care to help

Change Quotient– Recognizing what needs to change– Understanding the change process (resistance)– Managing the change process (small wins)

Sources: Goleman, Emotional Intelligence; Clawson, Intelligence and Leadership (Darden School note)

CreateLose Keep

Force Field Analysis Driving Forces Resistant Forces

CurrentState

DesiredState

Actions to

increase?

Actions todecrease?

Resistance to Change

Fear of the unknownLoss of controlLoss of "face"Loss of competency

Resistance to Change cont’d

Need for securityPoor timingForce of habitPerceived lack of supportLack of self-confidence

The way to keep a company fresh and innovative as it grows, Schmidt said, is to allow employees sanctioned creative time. At Google, for example, engineers spend 20 percent of their week on pet projects, and 10 percent on off-the-wall ideas that may seem unrelated to company business in the short term. Eliminating hierarchy and keeping decision making consensus-based also keeps an organization on its toes.

http://www.gsb.stanford.edu/news/headlines/cgbe_innovationconf.shtml

Conference Asks: What Drives Innovation?

Success is only achieved through repeated failure and introspection.

- Soichiro Honda

Toolkit: Control what you can

Toys, games, gimmicks, tricksMeditation, breathing, peaceful placeSupport network

Support Systems

Challenger - one who tells you when you’re doing something wrongQuestioner - one who probes for your motives or forces you to think through your plansComforter - one who listens when you are upsetCelebrator - one to whom you can “toot your horn”

Good is the enemy of great.

Jim Collins

Time Resource

168 Hours a Week

Sleep

Work

Physical

Intellectual

Spiritual

Emotional

Professional

FinancialMaterial

Political

Familial

Marital

Parental

Social

A Personal Developmental Balance Wheel

A Personal Developmental Balance Wheel

Physical

Intellectual

Spiritual

Emotional

Professional

FinancialMaterial

Political

Familial

Marital

Parental

Social

Goals

It’s not what the vision is, it’s what the vision does.

- Peter Senge

Purpose, mission, vision

What are you deeply

passionate about?

What can yoube the best in the world at?

What drives

your economic

engine?

CoreBHAG

Collins’ Hedgehog Concept

Jim Collins’ Hedgehog Concept

Passion

Genetic EncodingRewarding

Quote from the boss

“I didn’t say it was your fault…I said I’m going to blame you.”

4 P’s of Change

PurposePicturePlanPart

Source: Jim Clawson, Level Three Leadership, chapter 15

Without deviation from the norm, progress is not possible.

- Frank Zappa